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8/3/2019 SD to BE Document

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OBT Global Pvt. Ltd.(A Subsidiary of Zensar

Technologies) Sales and DistributionID NO. BPM01DOC. NO. 149/400/500/00SHEET NO 1 of 63

Grasim Industries Limited

Grasim Industries Ltd..............................................................................................................................................................................................................................4Unit: Bhiwani Textile Mills ....................... ........................ ......................... ........................ ........................ ........................ ......................... ........................ ................ .......41. Organization Structure ........................ ........................ ........................ ........................ ......................... ........................ ........................ ........................ .................... ...4

Sales Organization Structure ...................... ........................ ........................ ......................... ........................ ........................ ........................ ......................... ........ .......5Company code ...................... ......................... ........................ ........................ ........................ ......................... ........................ ........................ ................ ........ ....... ..5

Sales Organization..........................................................................................................................................................................................................................................................5Distribution Channel.........................................................................................................................................................................................................................5Division ..................... ........................ ......................... ........................ ........................ ........................ ......................... ........................ ........................ ............... .......5Sales Office ........................ ........................ ........................ ........................ ......................... ........................ ........................ ........................ ...................... ........ .......5Sales Group ...................... ........................ ........................ ........................ ......................... ........................ ........................ ........................ ................ ........ ....... .......6

Distribution Channels ..................... ........................ ......................... ........................ ........................ ........................ ......................... ........................ ........ ....... .....6Divisions ........................ ......................... ........................ ........................ ........................ ......................... ........................ ........................ ................. ........ .....6

Sales Offices ..................... ........................ ......................... ........................ ........................ ........................ ......................... ........................ ................... ....... ........ ...6Sales Group ...................... ........................ ........................ ........................ ......................... ........................ ........................ ........................ ................ ........ ....... .......7Brands and Retailers ....................... ........................ ......................... ........................ ........................ ........................ ......................... ........................ ................. ......8

Best Practice for Pre-Sales and Sales ...................... ......................... ........................ ........................ ........................ ......................... ........................ .......... ....... ........ ...9Consignment Process ...................... ........................ ......................... ........................ ........................ ........................ ......................... ........................ ................ .......9Complaint Processing ...................... ........................ ........................ ........................ ......................... ........................ ........................ ........................ ............ ....... ...10

Returns ..................... ........................ ......................... ........................ ........................ ........................ ......................... ........................ .................... ........ ....... ....... ..10Sales Process Flowchart...................................................................................................................................................................................................................11SD - PP Integration ........................ ........................ ......................... ........................ ........................ ........................ ......................... ........................ ............... ....... ....13Returns Process ....................... ........................ ........................ ........................ ......................... ........................ ........................ ........................ ............ ....... ........ .....14Complaint Process ...................... ........................ ........................ ........................ ......................... ........................ ........................ ........................ ..................... ....... ..15Consignment Process ..................... ........................ ........................ ......................... ........................ ........................ ........................ ......................... ................. ........16Inquiry ..................... ......................... ........................ ........................ ........................ ......................... ........................ ........................ ........................ .......... ....... .......18

Quotation ..................... ........................ ......................... ........................ ........................ ........................ ......................... ........................ .................... ........ ....... ....... ..19Order ........................ ........................ ........................ ......................... ........................ ........................ ........................ ......................... ........................ ................. .......19Credit Memo Request........................................................................................................................................................................................................................19Free of Charge Delivery ...................... ........................ ......................... ........................ ........................ ........................ ......................... ........................ ............... ......20Returns ........................ ........................ ........................ ......................... ........................ ........................ ........................ ......................... .................... ........ ....... ....... ..20

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Delivery ....................... ......................... ........................ ........................ ........................ ......................... ........................ ........................ ........................ ........... ........ ..

20

Billing ..................... ........................ ......................... ........................ ........................ ........................ ........................ ......................... ........................ ........................ ...20Integration with materials management.............................................................................................................................................................................................21Offer Slip / Purchase Order ...................... ........................ ......................... ........................ ........................ ........................ ......................... ........................ ............... .21Order Confirmation ....................... ........................ ........................ ......................... ........................ ........................ ........................ ......................... ........ ........ ....... ....22Yarn Dispatch ...................... ......................... ........................ ........................ ........................ ......................... ........................ ........................ ............... ....... ........ ......23

Sales returns ....................... ......................... ........................ ........................ ........................ ......................... ........................ ........................ ........................ ....... ...23Complaints ....................... ........................ ........................ ........................ ......................... ........................ ........................ ........................ ........................ ....... ........23Flow chart.........................................................................................................................................................................................................................................23

Sales returns ...................... ........................ ......................... ........................ ........................ ........................ ......................... ........................ ........................ .......... ....23Customer Complaints ....................... ........................ ......................... ........................ ........................ ........................ ......................... ...................... ........ ....... ....... ...24

Consignment Sales:.......................................................................................................................................................................................................................25Consignment Process ..................... ........................ ........................ ......................... ........................ ........................ ........................ ......................... ................. ........25DOMESTIC SALES ........................ ......................... ........................ ........................ ........................ ......................... ........................ ........................ ........................ ..28Budgeting ....................... ........................ ........................ ......................... ........................ ........................ ........................ ......................... ........................ ............. .....28

Customers ....................... ........................ ........................ ........................ ......................... ........................ ........................ ........................ ......................... ............... ..29Developments ........................ ........................ ........................ ........................ ......................... ........................ ........................ ........................ ..................... ....... .......29Order Finalization ........................ ........................ ......................... ........................ ........................ ........................ ......................... ........................ ........................ .....30Production ...................... ........................ ........................ ......................... ........................ ........................ ........................ ......................... ........................ ............. .....30Logistics ........................ ........................ ......................... ........................ ........................ ........................ ......................... ........................ ........................ .......... ....... ..31Dispatch ........................ ........................ ......................... ........................ ........................ ........................ ......................... ........................ ........................ .......... ....... ..32Case Sampling ........................ ........................ ........................ ......................... ........................ ........................ ........................ ......................... ........................ .........32Payments ...................... ......................... ........................ ........................ ........................ ......................... ........................ ........................ ........................ .......... ....... ..32CUSTOMER COMPLAINTS ..................... ........................ ......................... ........................ ........................ ........................ ......................... ........................ ....... ....... .33F.G. Stocks ..................... ........................ ......................... ........................ ........................ ........................ ......................... ........................ ...................... ....... ....... .....33Business Process Flow Chart............................................................................................................................................................................................................34Budgeting ...................... ........................ ........................ ......................... ........................ ........................ ........................ ......................... ........................ ............. .....34

Process Flow of Sales Invoicing/ Billing ........................ ........................ ......................... ........................ ........................ ........................ ......................... ................. ..35

Process Flow SALES- OTC ....................... ........................ ........................ ......................... ........................ ........................ ........................ ....................... ........ .......36Y ...................... ........................ ......................... ........................ ........................ ........................ ......................... ........................ ........................ ................. ....... .....36N ....................... ........................ ........................ ........................ ......................... ........................ ........................ ........................ ......................... ................... ........ .36N ....................... ........................ ........................ ........................ ......................... ........................ ........................ ........................ ......................... ................... ........ .37Y ...................... ........................ ......................... ........................ ........................ ........................ ......................... ........................ ........................ ................. ....... .....37N ....................... ........................ ........................ ........................ ......................... ........................ ........................ ........................ ......................... ................... ........ .37Y ...................... ........................ ......................... ........................ ........................ ........................ ......................... ........................ ........................ ................. ....... .....37

Process Flow of Sales- Customer Complaint Handling ........................ ......................... ........................ ........................ ........................ ............ ....... .......38N ....................... ........................ ........................ ........................ ......................... ........................ ........................ ........................ ......................... ................... ........ .38Y ...................... ........................ ......................... ........................ ........................ ........................ ......................... ........................ ........................ ................. ....... .....38Y ...................... ........................ ......................... ........................ ........................ ........................ ......................... ........................ ........................ ................. ....... .....38N ....................... ........................ ........................ ........................ ......................... ........................ ........................ ........................ ......................... ................... ........ .38

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Sales returns ...................... ........................ ......................... ........................ ........................ ........................ ......................... ........................ ........................ .......... ....39

Customer Complaints ....................... ........................ ......................... ........................ ........................ ........................ ......................... ...................... ........ ....... ....... ...40Consignment Sales:.......................................................................................................................................................................................................................40Consignment Process ..................... ........................ ........................ ......................... ........................ ........................ ........................ ......................... ................. ........40EXPORT SALES ....................... ......................... ........................ ........................ ........................ ......................... ........................ ........................ ........................ .......44Budgeting ....................... ........................ ........................ ......................... ........................ ........................ ........................ ......................... ........................ ............. .....44Customers ....................... ........................ ........................ ........................ ......................... ........................ ........................ ........................ ......................... ............... ..44Developments ........................ ........................ ........................ ........................ ......................... ........................ ........................ ........................ ..................... ....... .......44Order Finalization ........................ ........................ ......................... ........................ ........................ ........................ ......................... ........................ ........................ .....45Production ...................... ........................ ........................ ......................... ........................ ........................ ........................ ......................... ........................ ............. .....47Dispatch ........................ ........................ ......................... ........................ ........................ ........................ ......................... ........................ ........................ .......... ....... ..48Shipments ..................... ......................... ........................ ........................ ........................ ......................... ........................ ........................ ........................ .......... ....... ..50Payments ...................... ......................... ........................ ........................ ........................ ......................... ........................ ........................ ........................ .......... ....... ..50Customer Complaints ....................... ........................ ......................... ........................ ........................ ........................ ......................... ...................... ........ ....... ....... ...51Sampling ....................... ......................... ........................ ........................ ........................ ........................ ......................... ........................ ........................ .......... ....... ..51

Shipment Sampling ..................... ........................ ........................ ........................ ......................... ........................ ........................ ........................ ..................... ....... ..52F.G. STOCKS ..................... ......................... ........................ ........................ ........................ ......................... ........................ ........................ ................... ....... ........ ...52Business Process Flow Chart............................................................................................................................................................................................................53Process Flow in Budgeting:...............................................................................................................................................................................................................53Process Flow in Customers:..............................................................................................................................................................................................................53Process Flow in Development:..........................................................................................................................................................................................................54Process Flow in Order Finalization:..................................................................................................................................................................................................55Process Flow in Production:..............................................................................................................................................................................................................56Process Flow Logistics:....................................................................................................................................................................................................................57Process Flow Shipments:..................................................................................................................................................................................................................57Process Flow Payments:...................................................................................................................................................................................................................57Process Flow Customer Complaints:.................................................................................................................................................................................................58Process Flow Sampling:....................................................................................................................................................................................................................59

Process Flow F.G. Stocks:................................................................................................................................................................................................................60Business Change Management......................................................................................................................................................................................................60

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Grasim Industries Ltd.Unit: Bhiwani Textile Mills

Grasim has a strong presence in fabrics, synthetic yarns and is well known for its branded suitingGrasim and Graviera, made from different blends of polyester and viscose. Its textile plants are locatedat Bhiwani in Haryana. Fabric operations are centralized at Bhiwani with a processing capacity of 17million meters a year.

1. Organization Structure

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1000

1000Grasim Industries Ltd; Unit-Bhiwani Textile Mills

Controlling Area

Company Code


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Sales Organization Structure

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01

Yarn

Sales Organization

BP02

BP01

Y01

DomesticOTC

KeyAccounts

Power

ENG1

Company code 1000Grasim Industries Ltd; Unit-Bhiwani Textile Mills

Distribution Channel

10 20 30 40 50 60

YarnSales Organization

DomesticOTC

KeyAccounts

Power

Division 10 20 30 40 50 60 70 80

Sales OfficeSales Office


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Distribution Channels

1. 10- Direct Sales - Domestic2. 20- Direct Sales - Export3. 30- Consignment Sales4. 40- Stock Transfer5. 50- Trading6. 60- Job-Work

Divisions

1. 10- Yarn2. 20- Fabrics - Suiting3. 30- Fabrics - Shirting4. 40- Garments Mens wear5. 50- Garments Womens wear6. 60- Garments - Kids wear7. 70- Power8. 90- Scrap / Waste

Sales Offices

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Sales GroupSales Group


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1. 1100- Yarn

2. 1200- Grasim - Domestic OTC3. 1300- Graviera - Domestic OTC4. 1400- Global Brands Offshore5. 1500- Global Brands Inshore6. 1600- Brands Domestic7. 1700- Institutional8. 1800- Defence9. 1900- Export OTC10.1999- Power

Sales Group

Grasim OTC1. BG- Domestic OTC Grasim2. CL- O/S China Lump3. FL- Finish Lump Grasim4. GO- Grasim OS Transfer5. OR- Grasim Goods Returns6. PL- Out Source Grasim

7. RL- Grasim Trousers8. SL- Grasim OS Processed9. GS- Garment Domestic OTC - Grasim

Graviera OTC

10. BH- Domestic OTC Graviera11. CG- O/S Finish Lump Graviera12. FG- Finish Lump Graviera

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13. OH- Graviera Goods Returns

14. PG- Out Source Graviera15. RG- Graviera Trousers16. SG- Graviera OS Processed17. RV- Real Viera18. GV- Garment Domestic OTC - Graviera

Brands and Retailers

19. SW- Scrap/Waste20. AR- Defence21. BD- Brands Domestic

22. BI- Global Brands Inshore23. BO- Global Brands Offshore24. EX- Export OTC25. IR- Institutional26. FI- Finish Lump Institutional27. MO- FSP Global Brands Offshore28. MI- FSP Global Brands Inshore29. MD- FSP Brands Domestic30. ML- FSP Institutional31. MF- FSP Defence

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Best Practice for Pre-Sales and Sales

Sales Process

Inquiry

Quotation

Contract

Sales Order

Delivery Document

Invoice

Consignment Process

Consignment Fill-up

Consignment fill-up order

Consignment delivery

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Consignment Issue

Consignment issue order

Consignment delivery

Invoice

Consignment Returns

Consignment Return Order

Consignment Delivery (GR)

Invoice

Consignment Pick-up

Consignment Pick-up order

Consignment Delivery

Complaint Processing

Credit Memo Request

Credit Memo Returns Return Order

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Return Delivery

Credit MemoSales Process Flowchart

In SAP from SD point of view, the first document we create is a customer inquiry; based on the customer inquiry we create a quotation withreference to the inquiry. Marketing department for analysis can use inquiry and quotation. Negotiation of price with the customer can be done.

After issuing the quotation to the customer, if he is satisfied with the terms and conditions, then he places a sales order with reference to thequotation. Once the quotation is completely referred by the sales order, the system shows the quotation status as complete.

Sales order is the main document in sales and distribution process and it contains following information

1) Customer information2) Material information3) Pricing4) Delivery dates5) Billing information etc

You have the option of checking whether the sales order is complete or incomplete. If it is incomplete you need to complete the order .If not thisorder cannot be processed for delivery. Incomplete sales order can also be saved. There is standard report for checking all the incomplete salesorder. Most of the data in the sales order will be coming from the masters, so they need to be maintained properly.

Once the sales order is placed, you can take the printout of the order confirmation and send it to the customer for confirming. If any changes to bedone can be made in the sales order and print the order confirmation.

Once the MRP (Materials requirement planning) is run by the production-planning department, system creates Planned orders against the salesorder. Planned order contains Confirmed quantities and delivery dates. This planned order created by the MRP run can be converted in to apurchase requisition or production order based on the material procurement type (i.e. whether it is in-house produced or externally produced).Suppose production order is created based on the planned order, we need to issue the raw material for production. Once the production is donewe do the confirmation and GR the goods in to different batches and move it to different storage locations.

Now the stock that is produced is against the sales order stock, when you check the stock report, you can find against this particular sales orderhow much stock is lying.

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Now pack the qualities in the cartons and delivery the goods to the customer, once you do post goods issue the stock is automatically reduced

from the plant.

Now you create an invoice with reference to the delivery document. In the invoice if any changes are to be done can be done here, like pricing,billing dates etc. Once the invoice is saved an accounting document is passed to financial accounting. Now if still want to change the price thenyou need to cancel that invoice and create a new one.

Excise invoice is created with reference to the invoice and followed by the ARE documents.

In SAP any sanctions for changing the price master, complaint processing etc is handled through authorizations. Only the authorized person willbe given the access for doing the changes to the price master.

SAP Best Practices

Sales

Shipping

Billing

Financial Accounting

Inquiry

Quotation

OrderFree of charge

delivery Returns

Delivery

Billing Document Credit MemoDebit Memo

MaterialsManagement

Credit MemoRequests


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SD - PP Integration

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If the raw material is In-houseproduced

Order

MRP run

Planned order

Production orderPurchaserequisition

Purchaseorder

Goods receipt

Invoiceverification

Goods issue forproduction

Production orderconfirmation

Goods receipt

If the raw material is externallyprocured


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Returns Process

Return order can be created with reference to the billing document or sales order.

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BillingDelivery

Sales Order Delivery Billing

Return Order ReturnDelivery

Credit memo

Sales


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Complaint Process

Credit memo request can be created with reference to the billing document or sales order.

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BillingDelivery


Credit memo

Sales

Credit memorequest


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Consignment Process

In Consignment Sales the showrooms will be created as customers. Here the order comes from the showroom and delivery will be done at theshowrooms. This is called consignment fill-up.

Any sales done by the showroom to the customer is recorded and monthly a report of sales is sent to Sales office, then they do a consignmentissue.

SAP Best Practices

Consignment Issue

Consignment Fill-up

BillingDelivery

Fill up Order Delivery

BillingDelivery

Sales

Issue Order


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In consignment returns the goods return is from the customer to the consignee and issue a credit memo to the customer for the returns.

SAP Best Practices

BillingDelivery

ConsignmentIssue

Delivery Billing

Returns Creditmemo

Sales

ConsignmentReturns

ReturnsDelivery

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In Consignment Pick-up, the unsold stock at the showrooms (consignee) is moved to the plant stock.

Inquiry

A customers request to a company that they provide a quotation or sales information without obligation. An inquiry can relate to materials orservices, conditions and if necessary delivery dates.

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Consignment Pick-up

Delivery

Pick-up Order Return Delivery

Sales


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The sales area that accepts the inquiry becomes responsible for further processing.

Quotation

A quotation presents the customer with a legally binding offer for delivering a product or providing a service within certain fixed conditions. Thisoffer is legally binding for the company within a specified time period.

A sales area can reply to a customer inquiry with a customer quotation.

Order

The sales order is a contractual agreement between a sales organization and a sold-to party about delivering products or providing a service for

defined prices, quantities and times.

In sales order processing, the system implements various functions:

In the sales order, functions such as pricing and printouts are available. The system checks whether the material is available for the requesteddelivery date and if necessary, transfers the requirements to materials planning. Shipping deadlines and shipping points are determined in deliveryscheduling. Checking credit limits.

Credit Memo Request

A credit memo request is a sales document used in complaints processing to request credit for a customer.

If the price calculated for the customer was too high (for example, with the wrong scaled prices or because a discount was forgotten), you cancreate a credit memo request. The credit memo request can be automatically blocked for checking. Once it has been approved, you can removethe block.

The system uses the credit memo request to create a credit memo.

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Free of Charge Delivery

A sales document for delivering goods to a customer free of charge.

You can create free of charge deliveries for sending samples of your products to the customer. The system will then generate a deliverybased on the free-of-charge delivery.

Returns

A return is a sales document used in complaints processing for when a customer sends goods back.

You enter a return in the system if the customer returns damaged goods.

The return causes the system to:

Register the receipt of goods using a returns delivery, and post the goods to stock ( for example, blocked stock).

Create a credit memo, once you have checked the goods and approved the complaint

Delivery

As soon as the material availability date or the transportation scheduling date for a schedule line is reached, the schedule line becomes duefor shipping. When you create an outbound delivery, you initiate shipping activities such as transportation scheduling.

A delivery is processed through one shipping point. Which shipping point carries out the processing for a delivery can be determinedautomatically during order processing or you can specify it manually in the order.

Billing

Billing represents the final processing stage for a business transaction in Sales and Distribution. Information on billing is available at every stage oforder processing and delivery processing.

This component includes the following functions:

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Creation of

Invoices based on deliveries or services

Issue credit and debit memos

Pro forma invoices

Cancel billing transactions

Comprehensive pricing functions

Issue rebates

Transfer billing data to Financial Accounting (FI)

Integration with materials management

This is used to check the stocks in plants and delivery according to the sales order.

SLNo

As-Is Process To-Be Process

1 Offer Slip / Purchase Order

1. Receive the offer slips / purchase orders fromvarious agents / customers having details of

1. On receipt of customer purchase order, sales orderwill be created if the following conditions are met

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SL

NoAs-Is Process To-Be Process

count, shade number and quantity.

2. Check the offer slip / purchase order.

3. Get sanction of yarn rates.

4. Inform to yarn PPC for production planning.

5. Make the yarn contract count wise, shade wiseand quantity.

2. Quoted Rate: Whether the Rate Quoted by the

Company is acceptable to the customer?

a. Delivery Schedule Whether the Delivery date for

the entire order is acceptable to the customer?

b. If both of these terms are mutually acceptable toboth BTM and their customer only than the salesprocess goes to the next step.

3. The prices will come from the price master. Any

changes required can be done in the sales orderitself, which will be approved by some authorizedperson, before dispatch.

4. The system will check for the availability of yarnstock while creating the sales order. In case yarn isnot available then MMF will be raised and yarn isproduced.

2 Order Confirmation

Criteria used for order Acceptance/Rejection:

1. Quoted Rate: Whether the Rate Quoted by the

company is acceptable to the customer?

2. Delivery Schedule Whether the Delivery date for


If both of these terms are mutually acceptable to bothBTM and their customer only than the sales process goesto the next step.

1. On receipt of customer purchase order, sales orderwill be created if the following conditions are met

a. Quoted Rate: Whether the Rate Quoted by the

Company is acceptable to the customer?

b. Delivery Schedule Whether the Delivery date for


c. If both of these terms are mutually acceptable toboth BTM and their customer only than the salesprocess goes to the next step.

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SL


2. The prices will come from the price master. Anychanges required can be done in the sales orderitself, which will be approved by some authorizedperson, before dispatch.

3. The system will check for the availability of yarnstock while creating the sales order. In case yarn isnot available then MMF will be raised and yarn isproduced.

3 Yarn Dispatch

1. Prepare work sheet according to contract.

2. Invoicing, as per work -sheet.

3. Delivery sheet, as per Invoice.

1. The sales orders will be listed in the documents duefor delivery and this will be the basis for creating thedelivery document.

Sales returns

Yarn returns can be addressed through the customer return orders.

Complaints

Customer claims can be addressed through customer complaints

Flow chartSales returns


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Customer Complaints


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BillingDelivery


Return Order Return Delivery

Credit memo

Sales

BillingDelivery


Credit memo

Sales

Credit memorequest


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Consignment Sales:

Consignment Process

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Consignment Issue

Consignment Fill-up

BillingDelivery


BillingDelivery

Sales

Issue Order


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In Consignment Sales the showrooms will be created as customers. Here the order comes from the showroom and delivery will be done atthe showrooms. This is called consignment fill-up.

Any sales done by the showroom to the customer is recorded and monthly a report of sales is sent to Sales office, then they do aconsignment issue.

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ConsignmentIssue

Delivery Billing


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In consignment returns the goods return is from the customer to the consignee and issue a credit memo to the customer for thereturns.

SAP Best Practices

BillingDelivery

Returns Creditmemo

Sales

ConsignmentReturns

ReturnsDelivery

ConsignmentReturns

Consignment Pick-up

Delivery


Sales


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DOMESTIC SALES

SL

No As-Is Process To-Be Process

1 Budgeting

1. Budget is prepared for next year based on thequalities/quantities and prices expected to be soldin respective businesses.

We can create the budget for each business area using a separatesales document type where the budgeted quantities and pricesand profits will be entered. Against this we can develop theplanned VS actual sales and profit report.

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SL


2 Customers

1. Participate in exhibitions; visit markets,customers and display the collection.

2. Collect information from customers.3. Identify potential customer and contact

through email or telephone.4. Find out specific requirements of the

customer.5. Send collection from existing range.

6. Send samples against any specific query

Customers can be created and classified under different classeslike Export OTC, Domestic Brands, Global Brands etc

The presales activities can be addressed through Inquiry /Quotation transactions in SAP.

3 Developments

1. For Market/Customer/Season specificcollections, requests Design & DevelopmentDepartment to make specific collections. D&DDepartment is consulted / advised with theguidelines for the fabrics / designs / colors forthe specific collections.

2. Any new fabrics developed are added inthe collection in consultation with New

Products Development department.

3. For any specific query of the customer forfabric/design/color, D&D Department. isrequested to develop the same.

We offer Quarterly booking sample set to our customer.Booking sample set consists of Finish Goods Stock,Process Stock & New qualities developed by D&D.

1. This can be tracked through the sample sales / free ofcharge samples (Using a dummy material code) andagainst the approved sample Material master, BOM androuting can be created for bulk production on receipt of aconfirmed order.

2. Sample orders can be prepared against all the newdesigns and on consulting with the concern departmentwe can take a decision of creating the Material Master and

BOM for the same.

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SL


5. Order Finalization

1. The prices are worked out usingSTANDARD COSTING SYSTEM and if anychanges in pricing is required, Department.Head / CEO is consulted.

2. Deliveries are quoted as per schedule.Offer is received & contract is finalized.

3. For quicker deliveries PPC Dept. is

consulted.

4. Payment terms are as per the CreditPolicy. Sanction for any deviations areobtained from the President.

5. Other details, like, Selvedge, PieceLength, Stamping/Packing, Sampling,Destination etc. are finalized.

1. We create a sales order in SAP; in this we get thestandard cost of the material based on this we can decidethe sales price considering the profit margin.

2. Delivery schedules can be maintained in the sales ordersand the payment terms and the shipment terms can bemaintained in the sales order.

3. We can prioritize the sales orders and a production order

can be manually created with the required schedules

4. Payment terms and credit policies are maintained at themaster data and in case of any changes required themaster data can be changed by an authorized person onapproval

5. Other details, like, Selvedge, Piece Length,Stamping/Packing, Sampling, Destination etc can bementioned at the sales order item text and this sales orderprintout can be sent to the PPC department for information

6. Production

1. Designs selected during sampling(Developments) are forwarded to MPM forissuing MMF.

2. Any change in the order forquality/quantity is informed to MPMDepartment and raise/amend MMF, if

1. We create a sales order in SAP, Order confirmationprintout can be taken from the sales order.

2. This sales order will be considered in the MRP run andplanned orders will be generated and against theseplanned orders production orders will be generated

3. In case of any changes in order the MRP tool will raise

SAP Best Practices


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SL

No


required. Any other change(Piece/Length/Packing/selvedge etc.) isinformed to the concerned Department.

Check the status of production on-line using FABRICONLINE TRACKING application and discuss/adviseMPM/ PPC Department for expediting, if required.

another planned order that will consider the changedquantity.

4. The different stages of production can be tracked usingthe production information system.

7. Logistics

1. Goods Receipt /Packing / Invoicing is done as

per the Contract and requirement given (Anyspecial Packing).

2. Goods packed & cases are prepared forinvoicing.

3. Cases are fetched and invoicing done.

4. Case Samples are sent on the basis ofcustomer dispatch.

5. Additional Packing Materials is sent to the

customers as against their specificrequirement.

6. Invoiced goods are sent to specifictransporter.

1. After the Goods are received from the production the stock

is kept as loose stock in a separate storage location,based on the instruction in the sales order the cartons /cases are packed.

2. In SAP we create a delivery document, against the sales

order where we fetch the cartons / cases and issue thegoods to the customer

3. Once we post goods issue the delivery the stock getsreduced in the inventory (i.e. the goods have physically leftthe plant).

4. Invoice document is created for the dispatched goods(delivery document). Packing materials can be dispatchedas supplement materials or Bonus materials.

5. The transporters details will be maintained in the partnerfunctions

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SL

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8. Dispatch

1. Lorry Receipt are received against the goodsdispatched, which are sent to respectiveparties along with the copy of invoice.

Invoice number generated for the invoicing is informed toLogistics Department and Excise Department For them toprepare the goods for dispatch and arrange Excise

clearance, and dispatch the goods as well as casesamples to respective destinations.

After creation of the delivery document and issue the goods, wecreate an invoice document and create an Excise invoice for it.

9. Case Sampling

Case Samples are made by the Sampling department andsent to the customer on the basis of the goods dispatch tothem, if required as per the order.

Invoice wise Case Details report can be developed and which willbe the basis for the sampling department for the sample making.After the sample stock is available the sample stock can be eithershipped to customer free of charge or can be issued to an internalorder (If only the cost of the sample is to be booked)

10. Payments

To ensure the payment as per policy, continuous follow up

with the Agent are maintained for ensuring the payment ofrespective trade partners.

Types of Payments:

a. CASH PAYMENTSb. PAYMENT WITHIN 7 DAYS (P7)c. PAYMENTS WITHIN 30 DAYS (P30)d. OR BANK.

All the payments terms required for the business can be created in

SAP which will be reflected in the orders & invoices.

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SL

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11. CUSTOMER COMPLAINTS

1. Each & every complaint received is registeredon line and claim form generated.

2. Complaints received are forwarded to theconcerned department for their review andcomments.

3. If acceptable, settled with proper system likeCustomer complaint form and sanctions etc.

4. If acceptable, settled with the customer, withprior sanction from the President.

If not acceptable, suitably communicated to the customer.

1. Customer complaints can be handled in SAP by eithercredit Memo request or Customer returns.

2. In the first case the goods are not coming back and we aregiving some credit to the customer for quality or damagereasons.

3. In the second case the goods are returned back from thecustomer to the returns storage location and we issue a

credit memo to him.

12 F.G. Stocks

1. Monthly review of NPA stocks is done so as tomonitor the movement & reduce NPA & sixmonth old stock.

2. Check finished goods stocks, plan and sell thestocks at per the budgeted price.

1. For the stocks already available create the sales orderwhere the prices can be picked from the master data.

2. The sales order price can be changed and this order can

be blocked until an Authorized user approves the pricechange.

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Business Process Flow Chart

Budgeting

SAP Best Practices

To make budget for respective businesses,detailing Quality/ Quantity/ Price.

Advise Sales Deptt., forany revisions required.MIS Deptt. To work out the Profitability


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Process Flow of Sales Invoicing/ Billing

SAP Best Practices

Order BookedOffer SlipFilled

Packing SlipGenerated as perOffer Slip (4 copies)

1 copy of PackingSlip sent to SalesDeptt.

Sales Verify PackingSlip & send forInvoicing (5 Copies)

Invoice Generated & 1copy sent to Partyalong with LR &Schedule.

Bills sent toWarehouse forClearance.

Excise formalitiesare done.

Goods/ Cases areassorted as perInvoice.

Transportationbooked & goodsdispatched.

LRS receivedfrom transporter.

LRS along withinvoice sent toA/cs depttFor schedulepreparation

Copy sent to Bank(Bank Customer)

Copy Sent to

Agent/ Party (CashCustomer)

PARTY

TRANSPORT

Agent

Record

Extra

Goods packed asper the

requirement


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Process Flow SALES- OTC D & D Team

New Customer

SAP Best Practices

MarketIntelligenc

e

CollectSwatches

Recreate/AddValue

Innovate

Study Properties

Samples/ FeelersPrepared

Given Tosales Team

Taken toMarket

Approval

DROPPED

Order Booking

Filling Offer Slip

Forwarded toMPM

SalesContract

Innovation/Creation


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Cont

SAP Best Practices

Sent to MPMfor Analysis

DemandGenerated

by MPM

Pricing

PositivePBIT

MMF issued toPPC

Decisionby Top

Mgt.

DROPPED

Conveyed toCustomer

through Sales

PhysicalCheck forYarn stock

Production& feasibility

ProductionProcess

Finished Goodsreach W/House

GoodsPackaging

As per SalesContract

PersonalPacking

Packing Slip (4Copies)

1 copy sent forInvoicing/ Bills

Generated

Copy toAccount

Copy toLogistics

Dispatch

Goods reachTpt Godown

Customer isinformed by

SalesAgents are

informed by

Sales

Agents followup for

Payments

Customerreleasespayments

Copy to Bankalong with

document &LR

Bank releasesdocuments & LR onreceiving payments from

customer

Customer receivesGoods

Collectionthrough SalesCo. & Sales

Team


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Process Flow of Sales- Customer Complaint Handling

SAP Best Practices

Complaint received

Registercomplaint on-line

Complaint no.Generatedand formprinted

Make aclaim (ref.Complaint

no.)

Claim Form generatedApproval for

Sanction

Rejected,returned toparty &conveyed.

Decision

Forwarded to respectivedeptt. For verification.

Returned toSales

Informed toparty by thesales deptt.

Forwarded to A/csdeptt for issuing the

credit note.


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Sales returns


SAP Best Practices

BillingDelivery


Return OrderReturn Delivery

Credit memo

Sales


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Customer Complaints


Consignment Sales:

Consignment Process

SAP Best Practices

BillingDelivery


Credit memo

Sales

Credit memorequest


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In Consignment Sales the showrooms will be created as customers. Here the order comes from the showroom and delivery will be done at theshowrooms. This is called consignment fill-up.

Any sales done by the showroom to the customer is recorded and monthly a report of sales is sent to Sales office, then they do a consignmentissue.

SAP Best Practices

Consignment Issue

Consignment Fill-up

BillingDelivery


BillingDelivery

Sales

Issue Order


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In consignment returns the goods return is from the customer to the consignee and issue a credit memo to the customer for thereturns.

SAP Best Practices

BillingDelivery

ConsignmentIssue

Delivery Billing

Returns Creditmemo

Sales

ConsignmentReturns

ReturnsDelivery

ConsignmentReturns


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SAP Best Practices

Consignment Pick-up

Delivery


Sales


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EXPORT SALES

SLNo


1 BudgetingGLOBAL BRANDS / EXPORT OTC / DOMESTICBRANDS / INSTITUTIONAL SALES / DEFENCE :

Budget is prepared for next year based on thequalities/quantities and prices expected to be sold inrespective businesses.

We can create the budget for each business area using a separatesales document type where the budgeted quantities and pricesand profits will be entered. Against this we can develop theplanned VS actual sales and profit report.

2 Customers

GLOBAL BRANDS / EXPORT OTC / DOMESTICBRANDS / INSTITUTIONAL SALES :

1. Participate in exhibitions; visit markets, customersand display the collection.

2. Collect information from customers.3. Identify potential customer and contact through

email or telephone.4. Find out specific requirements of the customer.5. Send collection from existing range.6. Send samples against any specific query

DEFENCE:

1. Find out suitable tenders in the Defence sectorthrough Tender Journals / Notifications / Agents.

2. Fill-up the tender and submit the quotation.3. If required, negotiate prices/deliveries for the

quotations.4. Confirm the order and receive Purchase Orders.

1. Customers can be created and classified under differentclasses like Export OTC, Domestic Brands, and GlobalBrands.

2. The presales activities can be addressed through Inquiry /Quotation transactions in SAP.

3 Developments1. This can be tracked through the sample sales / free of

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SL

No


GLOBAL BRANDS / EXPORT OTC / DOMESTICBRANDS / INSTITUTIONAL SALES / DEFENCE:

1. D&D department makes specific collections forExhibition/ Market/ Customer and Season specificcollection in consultation with respective SalesDepartment.

2. Any new fabrics developed are added in thecollection in consultation with New ProductsDevelopment department

3. For any specific query from the customer forfabric/design/color, D&D Department is requested todevelop the same.

charge samples (Using a dummy material code) andagainst the approved sample Material master, BOM androuting can be created for bulk production on receipt of aconfirmed order.

2. Sample orders can be prepared against all the newdesigns and on consulting with the concern departmentwe can take a decision of creating the Material Master andBOM for the same.

4 Order FinalizationGLOBAL BRANDS / EXPORT OTC / DOMESTICBRANDS / INSTITUTIONAL SALES:

1. The prices are worked out using STANDARDCOSTING SYSTEM and negotiated andfinalized. If required, Department head / CEO is

consulted.

2. Deliveries are quoted as budgeted. For quickerdeliveries required by the customer PPCDepartment is consulted.

3. Payment terms are finalized as per the CreditPolicy. Sanction for any deviations are obtainedfrom the President.

1. We create a sales order in SAP; in this we get thestandard cost of the material based on this we candecide the sales price considering the profit margin.

2. Delivery schedules can be maintained in the sales

orders and the payment terms and the shipment termscan be maintained in the sales order.

3. We can prioritize the sales orders and a productionorder can be manually created with the requiredschedules.

4. Payment terms and credit policies are maintained atthe master data and in case of any changes required

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4. Finalize other terms like Selvedge, Tolerance,Piece Length, Stamping/Packing, Sampling, andDestination etc.

5. If the goods against order of Global Brands are tobe delivered in India, the prices are converted andfinalized in INR depending upon the suppliesagainst Advance Licence/CT-3 or without thesame.

6. Sales Confirmation is issued and mailed to thecustomer for confirmation of the order.

7. Any changes in the Sales confirmation maybeaccepted at a later date, if possible. SalesConfirmation is revised and sent to the customerfor the confirmation.

8. In case of LC, the same is requested from thecustomer. Once received, the LC is checked forOrder details Quantity / Value / Tolerance /Shipment Date.

the master data can be changed by an authorizedperson on approval.

5. Other details, like, Selvedge, Piece Length,Stamping/Packing, Sampling, Destination etc can bementioned at the sales order item text and this salesorder printout can be sent to the PPC department forinformation

5 DEFENCE:

1. Find out suitable tenders in the Defence sectorthrough Tender Journals / Notifications / Agents.

2. Fill-up the tender and submit the quotation.

1. We create a sales order in SAP; in this we get thestandard cost of the material based on this we can decidethe sales price considering the profit margin.

2. Delivery schedules can be maintained in the sales ordersand the payment terms and the shipment terms can bemaintained in the sales order.

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SL

No


3. If required, negotiate prices/deliveries for thequotations.

Confirm the order and receive Purchase Orders.

3. We can prioritize the sales orders and a production ordercan be manually created with the required schedules.

4. Payment terms and credit policies are maintained at themaster data and in case of any changes required themaster data can be changed by an authorized person onapproval.

5. Other details, like, Selvedge, Piece Length,

Stamping/Packing, Sampling, Destination etc can bementioned at the sales order item text and this sales orderprintout can be sent to the PPC department for information

6 Production

GLOBAL BRANDS / EXPORT OTC / DOMESTICBRANDS / INSTITUTIONAL SALES / DEFENCE :

1. Sanction for the order is obtained from thePresident, using the ORDER TO CASHapplication, for the orders/qualities with lower than

budgeted Contribution.

2. MMF prepared is issued and mailed to PPCDepartment and the confirmation for the deliverytime is mailed by the PPC Department.

3. Any change in the order for quality/quantity isinformed to PPC Department. and raise/amendMMF, if required. Any other change(Piece/Length/Packing/Tolerance/Sampling etc.)

1. We create a sales order in SAP, Order confirmationprintout can be taken from the sales order.

2. This sales order will be taken as the basis for creating theplanned order (MMF) by the PPC.

3. In case of any changes in order the MRP tool will raiseanother planned order that will consider the changedquantity.

4. The different stages of production can be tracked usingthe production information system.

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SL

No


is informed to the concerned Department.

4. Check the status of production on-line usingFABRIC ONLINE TRACKING application anddiscuss/advise PPC Department for expediting, ifrequired.

7 DispatchGLOBAL BRANDS / EXPORT OTC:

1. Check readiness of goods using FABRICONLINE TRACKING application and stocks(Packed/Loose).

2. Mumbai office is informed for arranging thecontainer for factory stuffing, based on theexpected date of completion of the order, ifrequired.

3. As soon as the order is complete, Invoice thegoods and inform Logistics and ExciseDepartment for clearance and dispatch to

respective destinations.

4. The Invoice and Packing details are downloadedfrom the system and mailed to Mumbai office forpreparing pre-shipment documentation, andmailed back for factory stuffed container.

DOMESTIC BRANDS / INSTITUTIONAL SALES:

1. Check readiness of goods using FABRICONLINE TRACKING application and stocks

1. Different Stock reports are available to view the stock

readiness based on which the Mumbai office can beinformed about the container requirement (If necessary)

2. Any changes in the price can be done in the sales order,which on approval can be delivered.

3. The invoices can be downloaded in PDF files and can bemailed to Mumbai office else they can even view the SAPinvoice provided they have the required connectivity andauthorization

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SL

No


(Packed/Loose).

2. As soon as the goods for the order are complete,the cases are fetched and invoiced.

3. Invoice number generated is informed to LogisticsDepartment and Excise Department for them toprepare the goods for dispatch and arrangeExcise clearance, and dispatch the goods torespective destinations.

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SL

No


DEFENCE

1. Check readiness of goods using FABRICONLINE TRACKING application and stocks(Packed/Loose).

2. As soon as the goods for the order are complete,offer the goods for inspection, if required.

1. Different Stock reports are available to view the stockreadiness based on which the Mumbai office can beinformed about the container requirement (If necessary)

2. Any changes in the price can be done in the sales order,which on approval can be delivered.

3. The invoices can be downloaded in PDF files and can be

mailed to Mumbai office else they can even view the SAPinvoice provided they have the required connectivity andauthorization

8 Shipments

GLOBAL BRANDS / EXPORT OTC:

1. Mumbai office arrange for pre-shipmentdocumentation, shipments, post-shipmentdocumentation, negotiation of documents.

2. Copies of documents/shipment details mailed byMumbai Office, to be informed to the customer.

1. In case if the shipment is happening from the Mumbai portwe need to create the Mumbai port as a logical storagelocation and the shipment can be done from that storagelocation.

2. The documents/Shipment details can be taken from SAP

and the PDF formats of the same can be mailed tocustomer if required

9 Payments

GLOBAL BRANDS / EXPORT OTC:

Follow-up with Agents/Customers for remittance ofpayments in case of TT, or for any payment past due datein case of DP/LC.

All the payments terms required for the business can be created inSAP which will be reflected in the orders & invoices.

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SL

No


DOMESTIC BRANDS / INSTITUTIONAL SALES /DEFENCE:

To ensure the payment as per agreed terms.

10 Customer Complaints

GLOBAL BRANDS / EXPORT OTC / DOMESTICBRANDS / INSTITUTIONAL SALES / DEFENCE:

1. Any complaints received from the customer for the

goods received are forwarded to the concerneddepartment for their review and comments.

2. If not acceptable, suitably communicated to thecustomer.

3. If acceptable, settled with the customer, with priorsanction from the President.

1. Customer complaints can be handled in SAP by eithercredit Memo request or Customer returns.

2. In the first case the goods are not coming back and we are

giving some credit to the customer for quality or damagereasons.

3. In the second case the goods are returned back from thecustomer to the returns storage location and we issue acredit memo to him.

11 Sampling

GLOBAL BRANDS / EXPORT OTC / DOMESTIC

BRANDS / INSTITUTIONAL SALES / DEFENCE:

DEVELOPMENT SAMPLING:

1. D&D Department sends the Lab-Dips to thecustomer against their specific queries.

2. Sample Yardages made by D&D Department arereceived after QC approval and checking byFinish Folding Department.

1. Against every order different activities like Lab-Dips can

be tracked

2. The yardages can be made as a quality parameter andcan be checked at different stages

3. Samples can be sent to the customers through the sampleorders or free of charge samples against the approvedsample we can create the bulk order.

SAP Best Practices


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SL

No


3. For bigger lengths required or new productrequirement, MMF is issued and fabric is receivedas per the bulk fabric receipt.

4. Yardages from the fabrics manufactured in bulkare duly receipted and packed and invoices aremade later for the total sampling packed inSampling account.

12 Shipment Sampling

1. Pre-bulk yardages received from the FinishFolding Department and sent to the customer forapproval, if required as per the order.

2. In case of any adverse comments for thecustomer, bulk to be refinished and yardage to besent again for approval.

3. Shade Bands and Gradation Report is providedby the Finish Folding Department and sent to thecustomer for approval, if required as per the order.

4. Booklet shipment samples are made by theSampling department and sent to the customer, ifrequired as per the order.

1. Against every order different activities like Lab-Dips canbe tracked

2. The yardages can be made as a quality parameter andcan be checked at different stages

3. Samples can be sent to the customers through the sampleorders or free of charge samples against the approvedsample we can create the bulk order.

13 F.G. STOCKS

1. Check finished goods in stocks.

2. Plan and sell the stocks at the budgeted price. For

1. For the stocks already available create the sales orderwhere the prices can be picked from the master data,

SAP Best Practices


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SL

No


any lower prices, take sanction from thePresident.

2. The sales order price can be changed and this order canbe blocked until an Authorized user approves the pricechange.

Business Process Flow Chart

Process Flow in Budgeting:

Process Flow in Customers:

SAP Best Practices

To make budget for respective businesses,detailing Quality/ Quantity/ Price.

Advise Sales Deptt., forany revisions required.MIS Deptt., to work out the Profitability

Exhibit in Trade Shows.Visits to Markets / Customers.Collect information.

Identifying customers and their requirements

Identify potential agents/customersContact, find requirements, sendcollection from existing range.

D&D to make collections forExhibitions / Markets /Customers


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Process Flow in Development:

SAP Best Practices

For Defence, findsuitable Tenders

D&D to make samplesagainst specific requirements.

Collections required for Exhibitions / Markets /Customers / Seasons

Collections presented in Exhibitions/ tocustomers. Feedback given to D&D.

New products added in consultation with NewProducts Deptt..

D&D requested,consulted/advised for thespecific requirements.

New Products Developed.Introduced to Sales Deptt.


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Process Flow in Order Finalization:

SAP Best Practices

D&D to developfabrics/designs/colours as perspecific requirement.

Feedback from customers.Requests for specific developments.

Receive queries from Customer.If Defence, receive tenders.

Quote Prices / Deliveries.

Consult FOD/ CEO, if required

Check with PPC for quickerdeliveries.

Finalize other terms Selvedge/ Pc.LengthPacking/Stamping/Destination etc.

For Order of Global Brands, to be dispatched inIndia, Check whether against CT-3 or without.Finalize price accordingly.

Submit Tender

Negotiate Price/Delivery, if reqd.

Confirm order andreceive PO


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Process Flow in Production:

SAP Best Practices

Issue Sales Confirmation and mail t thecustomer for confirmation.

For any changes in the order at a later dateFor Quantities, PPC to confirm.

For Packing, Logistics to confirm.

For Prices, CEO to confirm.

Amend Sales Confirmation and confirm to thecustomer.

Issue MMF Take Sanction fromCEO, if reqd.

Mail to PPC

Delivery confirmationfrom PPC

Track orders with On-Line Tracking System

Check with PPC forany changes inorder.

Revise MMF


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Process Flow Logistics:

Process Flow Shipments:

Process Flow Payments:

SAP Best Practices

For Global Brands & Export OTC :1. Sales Confirmation mailed to Folding & Logistics2. Orders scheduled for the month informed to Mumbai OfficeFor Domestic Brands / Defence / Institutional Sales :Goods are Received / Packed / Dispatched as per MMF.

For Global Brands (Offshore) / Export OTC : Mumbai office makes thepre-shipment dox, executes the shipment, negotiate the documents.

Shipment details / dox mailed to the customer

Payments on due date, as agreed

For Direct Payments :Follow-up with Agents/Customer, for TT

For Global Brands / Export OTC

For LC/DP/DA Terms :Follow-up for realisationof payment at due date.

For Domestic Brands /Institutional Sales / Defence

Realise the paymentas per agreed terms


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Process Flow Customer Complaints:

SAP Best Practices

Complain recd from customer

Forwarded to concerned Deptt.

If not acceptable,communicate to thecustomer suitably

If acceptable, sanctionfrom the CEO.

Communicate to thecustomer and settle.


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Process Flow Sampling:

SAP Best Practices

Development Samples :Enquiry from customer

Lab-Dips :Request toD&D Deptt.

Bulk Yardages :Check stock

D&D to feed theSort Book

Issue MMF,mail to PPC

Received from Logistics,after testing / Checking

If new quality

If available, askLogistics Deptt.

If not available,request D&D tomake yardage

Received from FinishFolding, after Testing /Checking

Shipment Sampling

Yardage from bulk,from Finish Folding

To Logistics Deptt.for Receipt/ PackingSlip

Shipment Samples

Sampling Deptt.,as per SalesConf.

Shade Bands /Gradation Report,if required

To Export/RMG Sales Deptt.

Sent to customer

Any adverse remarks, forwarded toconcerned deptt., for corrective action,like reprocessing of fabrics.


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Process Flow F.G. Stocks:

Business Change Management

Business Process GAP Area Description of Process Benefit of SAP

Exports Tolerance check

Sales Order No. is always available in make toorder scenario and production is done based onthis order, even the required quality is available instock. Problem Example: Sales order is for100mtrs. Tolerance of +/- 5% allowed. Hence,packed material should be in the range of 95-105m. But, if 150 mtrs received from finishedfolding; then, it is packed for 150 mtrs. Then at thetime of dispatch they have to repack again andmake it 100 mtrs which is waste of time andincorrect business practice

In Make to order scenario the MRP willconsider only the sales order quantityand the production order is also issuedfor the same quantity and the BOMcomponent requirement is also in thesame proportion hence this issue willnot be raised.

Goods Return Business Process Gap

Right now the LR is sent to the Mktg. Dept. andthe goods return info is sent to the sales person fora particular area. So, at t imes the goods are keptwith the local transporter for >6 months even ashigh as 11 months. The demurrage paid by the co.on each case is Rs. 3 per day. Above that there isa 20% service charge. Hence, it is an unnecessarycost for the company and a check needs to bepresent for the same

SAP Best Practices

Send to the customer

Check Stocks Identify Surplus Sanction from CEOfor Quantity/price

Offer to the customerand finalize the order

Invoice and dispatchthe goods


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Technologies) Sales and DistributionID

Documents

SD to BE Document