Scrabble Your Way Up!

7/29/2019 Scrabble Your Way Up!

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Leadership Motivation

Communication Conflict/Negotiation Teamwork Ethics


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Motivating and inspiring Taking people to greater heights

Encourage people to push themselves toachieve the highest possible performance

What do you know about yourself as aleader?


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QUALITIES

Strong communication skills

Being a role model and being

organized

Build character

Make a difference

People-oriented skills

Skilful communicator Have integrity and honesty

Enable motivation

What leadership qualities do

you have?

CHARACTERISTICS

Ability

Knowlegede Experience Personality

How do you defineleadership?


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Is a good teacher

Does not put down

those they are working

with

Gets the most from

those they are working

with Works within the

framework of the rules


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INGREDIENTS

Create and practice values

Develop committedfollowers Inspire accomoplishments Model appropriate

behavior Focus attention on

important issues Connect the group to the

outside world

WHAT IS SUCCESSFULLEADERSHIP

Enables employees to learn

How to lead and follow within

the team

How to make good decisions

Not to be afraid to fail

Character values

To be the best they can be What other ingredients are

important to be a successful

leader?


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Leadership that pulls together people with diverse

talents, backgrounds, experiences and interests,encourages them to step up to responsibility andcontinued achievement, and treats them as fullscale partners and contributors.

Leadership is not about memorising techniques ordevising the perfect game plan. It is about reallypaying attention to people really believing them,really caring about them, really involving them.

(Peters & Austin, 1985)


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What is motivation?

The effort or how hard people work

1. Intrinsic Motivation Motivation comes from performing work

2. Extrinsic Motivation Behavior performed in order to recieve

awards


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It is an intrinsic and internal process

Encourages people to achieve goals

Influences project productivity

Creates an environment ofsatisfaction


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FINANCIAL TECHNIQUES

Salary raise

Bonus Rewards allowances

NON-FINANCIAL TECHNIQUES

Promotion

Praise Appreciation Job enrichment Participation in

mangement


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KEY APPROACHES TOMOTIVATON

Meeting basic human

needs Designing jobs that

motivate people Treating people equitably Enhancing the belief that

desired rewards can beachieved

INDIVIDUALS MUST BE:

Allowed to perform the

tasks they were hired for Stimulated to go beyound

routine performance andbecome creative andinnovative in their work


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Achievement

motivation

Competence

motivation Power motivation

Attitude motivation

Incentive motivation

Douglas McGregors

x and Y theory

Maslows theory

Victor Vroomsexpectancy theory

McClellands learned

needs Motivator-Hygiene

Model


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X = employees do

not like to work

They will attempt to

avoid responsibilitiesas much as possible

All this results inpunishment from the

manager

Y= employees give

effort

They have self-control

and take responsibilityas much as possible

All this results inawards from the

manager


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Three motives are Power motive

Affiliation motive Achievement motive

Provides periodic performance feedback

Provides good role models

Helps employees modify self-image


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MOTIVATOR FACTORS

Work itself

Recognition Advancement resonsibility

HYGIENE FACTORS

Company policy and

administration Technical supervision Salary Working conditions Interpersonal relations


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1. EmployeeIdentifies need

2. Employeesearches forways to identifythese needs

3. Employee selectsgoal-directedbehaviors

6. Employeereassess needdeficiencies

5. Employee

receives eitherrewards orpunishments

4. Employee

performs


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WHAT IS COMMUNICATION?

It is a two-way process

Listening is a foundation toeffective communication

COMMUNICATION IS NEEDEDFOR:

Exchanging information

Making plans or proposals Reaching agreements Executing decisions Sending and fulfillings

orders Conducting sales

What gets communicated, depends upon how one LISTENS!


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Verbally

Non-verbally

Written

Technological

It can be:

Aggressive Submissive Assertive


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Communicating in an organization itself. Upward communication: communication/information

flowing from lower levels to upper level positions ( from

subordinates to superiors)

Downward communication: provides enablinginformation ( giving instructions for example)

Horizontal communication: involves coordinating

information (problem solving)


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Communication with people outside of theorganization


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Conflict is caused through1. Poor communication

2. Lack of openness

3. Failure to respond to employees needs


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Task conflict Conflict about goals at the working place

Relationship Conflict Conflict about interpersonal relationships

Process Conflict Conflict on how work should be done


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FUNCTIONAL

Conflict that supports goals

of a group and improvestheir performance

DYSFUNCTIONAL

Conflict that hinders group

performance


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Negotiation is a process in which two or moreparties exchange goods or services and an

agreement is made on both sides.


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Distributive Bargaining:win-lose situation in ashort-term relationship

Integrative Bargaining:

win-win situation in a

long-term relationship.


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TOG

ETHER

EVE

RYONE

ACH

IEVES

MOR

E


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Good communication and social skills we instead ofme

Individual accountablilits Personal responsibility Group processing Shared goals Processes for conflict resolution

Teams are dynamic, not a fixed entity!


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Get acquainted and

feel comfortable with

fellow members

Develop ground norms Communicate and

work cooperatively

Begin trusting each

other

Any other ideas?

Fundamentals of good

teamwork

Trust

Felixibility Good manners

Sharing information

coaching


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FORMING

People feel uncomfortablewhen they first jon a teamor group

We need to think abouthow we can unit peopletogether

STORMING

There may be sometensions when groups firstcome together

This should be dealt with atthe very beginning


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NORMING

Teams develop trust, theybegin to share ideas andthey agree on what needsto be achieved

PERFORMING

Credit should be givenwhere acceptable.


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Derived from the greek

word Ethos referring

to character and

sentiments of society.

Treat others as you

want to be treated Repect

Honesty trust


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Principles and

standards which guide

behavior in the world

of business Right or wrong,

acceptable or

unacceptable behavior

within an organization

Influences on ethical

behavior

Personal value

Supervisor influence

Performace pressure

Peer pressure


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Meeting deadlines

Helping the

organization

survive

Saving job

positions


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Dealing with ethicaldilemmas:

1. Recognize the ethicaldilemma

2. Get facts

3. Indentify options

4. Test each option (is it

legal, benefical etc)5. Decide which option to

follow

6. Take action

One of the most common ethical dilemmas occurs when a companys culture conflictswith an employees personal ethics.


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Business operates within the society Business survives on ethical means

Trust of employees Image Overall benefit


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Adnan. (February 4, 2008). Business Communication and itsTypes. Retrieved fromhttp://www.rizwanashraf.com/2008/02/04/business-

communication-and-its-types/ Siddique, M. (December 22, 2012).Conflict and Negotiation

Presentation. Retrieved fromhttp://de.slideshare.net/mansoor2506/conflict-and-negotiation-presentation

Government of South Australia. (2006). Introduction toworking in Teams. Retrived from www.ofv.sa.gov.au

Hinkson, J. (2001). The art of team coaching. Canada:Warwick Publishing Inc.

S h h ( ) O l hth

d
http://www.rizwanashraf.com/2008/02/04/business-communication-and-its-types/http://www.rizwanashraf.com/2008/02/04/business-communication-and-its-types/http://de.slideshare.net/mansoor2506/conflict-and-negotiation-presentationhttp://de.slideshare.net/mansoor2506/conflict-and-negotiation-presentationhttp://www.ofv.sa.gov.au/http://www.ofv.sa.gov.au/http://de.slideshare.net/mansoor2506/conflict-and-negotiation-presentationhttp://de.slideshare.net/mansoor2506/conflict-and-negotiation-presentationhttp://de.slideshare.net/mansoor2506/conflict-and-negotiation-presentationhttp://de.slideshare.net/mansoor2506/conflict-and-negotiation-presentationhttp://de.slideshare.net/mansoor2506/conflict-and-negotiation-presentationhttp://de.slideshare.net/mansoor2506/conflict-and-negotiation-presentationhttp://de.slideshare.net/mansoor2506/conflict-and-negotiation-presentationhttp://de.slideshare.net/mansoor2506/conflict-and-negotiation-presentationhttp://www.rizwanashraf.com/2008/02/04/business-communication-and-its-types/http://www.rizwanashraf.com/2008/02/04/business-communication-and-its-types/http://www.rizwanashraf.com/2008/02/04/business-communication-and-its-types/http://www.rizwanashraf.com/2008/02/04/business-communication-and-its-types/http://www.rizwanashraf.com/2008/02/04/business-communication-and-its-types/http://www.rizwanashraf.com/2008/02/04/business-communication-and-its-types/http://www.rizwanashraf.com/2008/02/04/business-communication-and-its-types/http://www.rizwanashraf.com/2008/02/04/business-communication-and-its-types/http://www.rizwanashraf.com/2008/02/04/business-communication-and-its-types/http://www.rizwanashraf.com/2008/02/04/business-communication-and-its-types/

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