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Scope of Work - National Radio Page 1 of 38 SCOPE OF WORK Project Title: National Radio Business Analyst: Tarryn King Project Sponsor: Alfred Nkwana Document prepared by: Tarryn King Version No: V17.00

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Scope of Work - National Radio Page 1 of 38

SCOPE OF WORK

Project Title: National Radio

Business Analyst: Tarryn King

Project Sponsor: Alfred Nkwana

Document prepared by: Tarryn King

Version No: V17.00

Scope of Work - National Radio Page 2 of 38

TABLE OF CONTENTS

1. GLOSSARY ..............................................................................................................................................................................5

2. DEFINITION ..............................................................................................................................................................................5

3. PURPOSE OF THIS RFP .........................................................................................................................................................6

4. OBJECTIVES ...........................................................................................................................................................................6

5. SCOPE .....................................................................................................................................................................................7

5.1 IN SCOPE ...........................................................................................................................................................................7 5.2 OUT OF SCOPE ...................................................................................................................................................................7

6. CURRENT LANDSCAPE .........................................................................................................................................................7

6.1 GROUND-TO-AIR RADIO (GTA) COMMUNICATION SYSTEMS ....................................................................................................7 6.1.1 The main purpose ....................................................................................................................................................7 6.1.2 Issues with Ground-to-Air Radio Communication System: ......................................................................................7 6.1.3 Frequencies .............................................................................................................................................................8

6.2 LAND MOBILE RADIO COMMUNICATION SYSTEM .....................................................................................................................9 6.2.1 The main purpose ....................................................................................................................................................9 6.2.2 Issues with Land Mobile Radio Communication System: ...................................................................................... 10 6.2.3 Frequencies ........................................................................................................................................................... 10

6.3 OTHER RELATED COMMUNICATION SYSTEMS ........................................................................................................................ 11 6.3.1 CISCO Unified Communications manager ............................................................................................................ 11 6.3.2 Air band Radio System .......................................................................................................................................... 11

7. RADIO SYSTEM AND DEVICE REQUIREMENTS ................................................................................................................ 12

7.1 BILL OF QUANTITIES .......................................................................................................................................................... 12 7.2 RADIO ACCESSORIES ........................................................................................................................................................ 12 7.3 GENERAL FUNCTIONAL REQUIREMENTS............................................................................................................................... 14 7.4 GENERAL TECHNICAL REQUIREMENT .................................................................................................................................. 14 7.5 GROUND-TO-AIR RADIO COMMUNICATION SYSTEM ............................................................................................................... 15 7.6 DIGITAL TRUNKED SYSTEM FUNCTIONAL REQUIREMENTS ...................................................................................................... 15 7.7 RADIO DEVICES ................................................................................................................................................................ 16

7.7.1 Air Band Vehicle Radio .......................................................................................................................................... 16 7.7.2 Air Band Handheld Radio ...................................................................................................................................... 16 7.7.3 Digital Handheld Radio .......................................................................................................................................... 17 7.7.4 Air band Desktop Radio Device Requirements ...................................................................................................... 18 7.7.5 Data Modem .......................................................................................................................................................... 18 7.7.6 Dispatcher ............................................................................................................................................................. 19

8. MAINTENANCE AND SUPPORT........................................................................................................................................... 19

8.1 CORRECTIVE MAINTENANCE ............................................................................................................................................... 19 8.2 PREVENTATIVE MAINTENANCE SERVICES ............................................................................................................................ 19

8.2.1 Preventative maintenance activities to be performed by the service provider: ...................................................... 19 8.2.2 Preventative Maintenance Schedule ..................................................................................................................... 20

8.3 DETAILED MAINTENANCE PLAN ........................................................................................................................................... 20 8.4 SERVICE LEVEL AGREEMENT (SLA) .................................................................................................................................... 20

8.4.1 Incident Response, Resolution Time and Feedback Interval Requirements.......................................................... 20 8.4.2 Incident description ................................................................................................................................................ 21 8.4.3 Penalties ................................................................................................................................................................ 21 8.4.4 Solution Availability ................................................................................................................................................ 21

8.5 TRAINING ......................................................................................................................................................................... 21 8.6 REPORTING ...................................................................................................................................................................... 22 8.7 MEETINGS ........................................................................................................................................................................ 22 8.8 PROJECT RELATED DOCUMENTATION .................................................................................................................................. 22

9. BIDDER RESPONSES ........................................................................................................................................................... 23

9.1 DIGITAL TRUNKED RADIO COMMUNICATION SYSTEM ............................................................................................................. 23 9.1.1 Maintenance and Support (Pricing sheet) ............................................................................................................. 23 9.1.2 Supply, Install and Commissioning (Pricing Sheet) ............................................................................................... 23

9.2 GROUND-TO-AIR RADIO COMMUNICATION SYSTEM .............................................................................................................. 23 9.2.1 Maintenance and Support (Pricing Sheet) ............................................................................................................. 23 9.2.2 Supply, Install and Commissioning (Pricing Sheet) ............................................................................................... 24 9.2.3 Schedule of labour rates ........................................................................................................................................ 24

9.3 MINIMUM TECHNICAL SPECIFICATIONS RESPONSE. ................................................................................................................ 25 9.3.1 Ground-to-air ......................................................................................................................................................... 25 9.3.2 Digital Trunking ...................................................................................................................................................... 25 9.3.3 Other Radio System Hardware .............................................................................................................................. 25

9.4 SUPPLY, INSTALLATION AND COMMISSIONING RESPONSE (PRICING SHEET) ............................................................................. 26 9.5 TRAINING ......................................................................................................................................................................... 26

9.5.1 ACSA would like its selected Users at all airports to be trained on the system. .................................................... 26

Scope of Work - National Radio Page 3 of 38

9.6 PROJECT DOCUMENTATION ................................................................................................................................................ 26 9.7 SLA COMPLIANCE OR AGREEMENT SHEET .......................................................................................................................... 26 9.8 REQUIREMENTS COMPLIANCE ............................................................................................................................................ 27

9.8.1 Bidders agree to comply with the functional and technical requirements as prescribed herein ............................. 27 9.8.2 Digital Handheld Radio .......................................................................................................................................... 31 9.8.3 Air Band Vehicle Radio .......................................................................................................................................... 32 9.8.4 Air Band Desktop Radio Device Requirements ..................................................................................................... 33 9.8.5 Air Band Handheld Radio ...................................................................................................................................... 34 9.8.6 Dispatcher ............................................................................................................................................................. 34 9.8.7 Data Modem .......................................................................................................................................................... 35

10. INSURANCE CLAUSES FOR CAPEX PROJECTS .......................................................................................................... 36

11. APPENDIX A: INSURANCE CLAUSES FOR CAPEX PROJECTS .................................................................................. 37

12. APPROVERS ..................................................................................................................................................................... 38

Table of Tables

TABLE 1 GLOSSARY ..............................................................................................................................................................................5 TABLE 2 DEFINITION .............................................................................................................................................................................5 TABLE 3 ORTIA – GROUND TO AIR FREQUENCY .....................................................................................................................................8 TABLE 4 CTIA – GROUND TO AIR FREQUENCY ........................................................................................................................................8 TABLE 5 KSIA – GROUND TO AIR FREQUENCY ........................................................................................................................................8 TABLE 6 PLZ – GROUND TO AIR FREQUENCY..........................................................................................................................................8 TABLE 7 ELS – GROUND TO AIR FREQUENCY .........................................................................................................................................9 TABLE 8 GRJ – GROUND TO AIR FREQUENCY .........................................................................................................................................9 TABLE 9 KIM – GROUND TO AIR FREQUENCY ..........................................................................................................................................9 TABLE 10 UTN – GROUND TO AIR FREQUENCY .......................................................................................................................................9 TABLE 11 ORTIA - LAND MOBILE FREQUENCY ...................................................................................................................................... 10 TABLE 12 CTIA - LAND MOBILE FREQUENCY ........................................................................................................................................ 10 TABLE 13 KSIA - LAND MOBILE FREQUENCY ........................................................................................................................................ 10 TABLE 14 PLZ - LAND MOBILE FREQUENCY .......................................................................................................................................... 10 TABLE 15 ELS - LAND MOBILE FREQUENCY .......................................................................................................................................... 11 TABLE 16 KIM - LAND MOBILE FREQUENCY .......................................................................................................................................... 11 TABLE 17 BFN - LAND MOBILE FREQUENCY ......................................................................................................................................... 11 TABLE 18 GRJ - LAND MOBILE FREQUENCY ......................................................................................................................................... 11 TABLE 19 UTN - LAND MOBILE FREQUENCY ......................................................................................................................................... 11 TABLE 20 BOQ – RADIO DEVICES ....................................................................................................................................................... 12 TABLE 21 BOQ – RADIO ACCESSORIES ................................................................................................................................................ 13 TABLE 22 GENERAL FUNCTIONAL REQUIREMENTS ................................................................................................................................. 14 TABLE 23 TECHNICAL REQUIREMENTS .................................................................................................................................................. 15 TABLE 24 GROUND-TO-AIR FUNCTIONAL REQUIREMENTS ....................................................................................................................... 15 TABLE 25 DIGITAL TRUNKED SYSTEM FUNCTIONAL REQUIREMENTS ........................................................................................................ 16 TABLE 26 AIR BAND VEHICLE RADIO REQUIREMENTS ............................................................................................................................. 16 TABLE 27 AIR BAND HANDHELD RADIO REQUIREMENTS ......................................................................................................................... 17 TABLE 28 DIGITAL HANDHELD RADIO REQUIREMENTS ............................................................................................................................ 18 TABLE 29 AIR BAND DESKTOP RADIO DEVICE ........................................................................................................................................ 18 TABLE 30 DATA MODEM REQUIREMENTS .............................................................................................................................................. 18 TABLE 31 DISPATCHER REQUIREMENTS ................................................................................................................................................ 19 TABLE 32 PREVENTATIVE MAINTENANCE SCHEDULE .............................................................................................................................. 20 TABLE 33 SLA ................................................................................................................................................................................... 20 TABLE 34 INCIDENT DESCRIPTION ........................................................................................................................................................ 21 TABLE 35 PENALTIES .......................................................................................................................................................................... 21 TABLE 36 REPORTING ......................................................................................................................................................................... 22 TABLE 37 MEETINGS ........................................................................................................................................................................... 22 TABLE 38 RESPONSE - DIGITAL TRUNKED RADIO SYSTEM MAINTENANCE AND SUPPORT ........................................................................... 23 TABLE 39 RESPONSE - SUPPLY, INSTALL AND COMMISSIONING ............................................................................................................... 23 TABLE 40 RESPONSE - GROUND-TO-AIR-RADIO MAINTENANCE AND SUPPORT RESPONSE ........................................................................ 24 TABLE 41 RESPONSE - SUPPLY, INSTALL AND COMMISSIONING (PRICING SHEET) ..................................................................................... 24 TABLE 42 RESPONSE - LABOUR RATES RESPONSE SHEET ..................................................................................................................... 24 TABLE 43 RESPONSE - TECHNICAL RESPONSE FOR RADIOS – GROUND-TO-AIR ........................................................................................ 25 TABLE 44 RESPONSE - TECHNICAL RESPONSE FOR RADIOS – DIGITAL TRUNKING ..................................................................................... 25 TABLE 45 RESPONSE - RADIO SYSTEM HARDWARE ............................................................................................................................... 25 TABLE 46 TECHNICAL RESPONSE FOR RADIOS ...................................................................................................................................... 26 TABLE 47 RESPONSE - TRAINING ......................................................................................................................................................... 26 TABLE 48 RESPONSE - PROJECT DOCUMENTATION ................................................................................................................................ 26 TABLE 49 RESPONSE - SLA COMPLIANCE ............................................................................................................................................. 26 TABLE 50 RESPONSE - COMPLIANCE TO GENERAL FUNCTIONAL REQUIREMENTS ...................................................................................... 27 TABLE 51 TECHNICAL REQUIREMENTS .................................................................................................................................................. 28 TABLE 52 RESPONSE - GROUND-TO-AIR RADIO COMMUNICATION SYSTEM ............................................................................................... 29 TABLE 53 RESPONSE - DIGITAL TRUNKED RADIO SYSTEM REQUIREMENTS .............................................................................................. 31 TABLE 54 RESPONSE - DIGITAL HANDHELD RADIO ................................................................................................................................. 32 TABLE 55 RESPONSE - AIR BAND VEHICLE RADIO .................................................................................................................................. 33

Scope of Work - National Radio Page 4 of 38

TABLE 55 RESPONSE - AIR BAND DESKTOP RADIO ................................................................................................................................ 33 TABLE 56 RESPONSE - AIR BAND HANDHELD RADIO REQUIREMENTS ...................................................................................................... 34 TABLE 57 RESPONSE - DISPATCHER ..................................................................................................................................................... 35 TABLE 30 RESPONSE - DATA MODEM ................................................................................................................................................... 35

Scope of Work - National Radio Page 5 of 38

1. GLOSSARY Item Description

ACSA Airports Company South Africa

AMC Airport Management Centre

ATC Air Traffic Control

ATNS Air Traffic Navigation Services

BFN Bram Fischer International Airport

CTIA Cape Town International Airport

DUR Durban Airport

ECT Electronic Communications and Transactions Act 25 of 2002

ELS East London Airport

GRJ George Airport

ICAO International Civil Aviation Organization

ICASA Independent Communications Authority of South Africa

ICASA Act Independent Communications Authority of South Africa Act 13 of 2000

JNB Johannesburg Airport

KSIA King Shaka International Airport

OEM Original Equipment Manufacturer

ORTIA OR Tambo International Airport

PC Personal Computer

PLZ Port Elizabeth Airport

POPI Act Protection of Personal Information Act 4 of 2013

SLA Service Level Agreement

SLR Service Level Requirements

UTN Upington Airport

Table 1 Glossary

2. Definition

WORD DEFINITION

Users Security personnel; Airport Operations Department; Parking Management Department; Fire and

Rescue Department; AMC Department; Safety Department; Maintenance and Engineering

Department; Trolley Department; Marshalling Department; Apron Department; Baggage Department;

and other stakeholders as identified from time to time.

Table 2 Definition

Scope of Work - National Radio Page 6 of 38

3. PURPOSE OF THIS RFP

3.1 Introduction

3.1.1 As a member of the Convention on International Civil Aviation (ICAO), ACSA is required

to have a functioning Radio Communication System;

3.1.2 Radio Communication is a cost-effective communication system that enables

communication between field-to-field and field-to-office communication; and

3.1.3 ACSA’s emergency business units, like Fire and Rescue, Safety and Security, use the

Radio Communication System for daily operations

3.2 ACSA invites bids from suitably qualified and experienced radio communication service

providers for the following:

3.2.1 Supply, Installation and Commissioning of Ground-to-air Radio Communication

System at all ACSA airports.

3.2.2 Supply, Installation and Commissioning of Digital Trunked Radio

Communication Systems at all ACSA airports.

3.2.2.1 Note

3.2.2.1.1 CTIA and KSIA are already on the Digital Radio Communications

System

3.2.2.1.2 ORTIA has an analogue system (this system is leased)

3.2.2.1.3 Other airports are on analogue radio system.

3.2.2.1.4 Replacement of old Digital Trunked Radio Communication System

3.2.3 Maintenance, Support and Decommissioning of both Ground-to-air and Digital

Trunking Radio Communication Systems.

3.2.3.1 Note that the service provider may be required to decommission the radio

systems after the expiry of the contract.

4. OBJECTIVES

4.1 The objective of the project is to ensure that ACSA has:

4.1.1 a fully functional Digital Radio Communication System;

4.1.2 a Digital Radio System that allows communication with other communication systems,

like cellular phones and landlines;

4.1.3 a Digital Radio System that allows capturing of pictures and video recording and then

transmit these over the ACSA network;

4.1.4 a Digital Radio System that allows recording and retrieving audio communications

between users;

4.1.5 a Radio System that is monitored on the ACSA network, thereby ensuring that any

malfunctioning is promptly identified and attended to; and

4.1.6 a Radio System that can be used for a Panic Alarm system.

Scope of Work - National Radio Page 7 of 38

5. SCOPE

5.1 In Scope

5.1.1 The following is in scope for this project:

5.1.1.1 Supply, Installation and Commissioning of:

5.1.1.1.1 Ground-to-Air Radio Communication Systems at all ACSA

airports;

5.1.1.1.2 Digital Trunked Radio Communication Systems at all ACSA

airports;

5.1.1.2 Maintenance, Support and Decommissioning of both Ground-to-Air and

Digital Trunking Radio Communication Systems.

5.2 Out of Scope

5.2.1 The items listed below are out of scope and will be provided by ACSA according to

supplier specifications:

5.2.1.1 Networking and Cabling;

5.2.1.2 Cooling;

5.2.1.3 Power Supply;

5.2.1.4 Servers;

5.2.1.5 PCs and peripherals;

6. CURRENT LANDSCAPE

6.1 Ground-to-Air Radio (GTA) Communication Systems

6.1.1 The main purpose

6.1.1.1 The main purpose of the GTA Radio Communication System is to:

6.1.1.1.1 Allow airport Users and stakeholders to have a real-time

representation of key airport operational aspects;

6.1.1.1.2 Facilitate the implementation of active collaborative decision

making (i.e. efficient, timely and reliable communication)

throughout the airport community;

6.1.1.1.3 Facilitate communication with ATC; and

6.1.1.1.4 Listen to the communication between the pilot and the ATC; and

to communicate with both the ATC and the pilot.

6.1.2 Issues with Ground-to-Air Radio Communication System:

6.1.2.1 System was installed more than 10 years ago and as a result the system is

failing constantly and are due for replacement.

6.1.2.2 Currently operates with old equipment that is no longer supported on the

market;

Scope of Work - National Radio Page 8 of 38

6.1.2.3 Is not capable of storing and retrieving audio conversation as required;

6.1.2.4 Produces inaudible radio communication between Operations, the pilot and

the ATC at the airport;

6.1.2.5 Has no fail over capabilities and this poses operational risk and possible total

system failure; and

6.1.2.6 Is currently a standalone system with no IT monitoring which would ensure

timely identification, resolution of bugs and malfunctioning.

6.1.3 Frequencies

6.1.3.1 ORTIA

Description Frequency Used For

VHF/AM Transmitter (Rx/Tx) 122.65 MHz Apron

VHF/AM Receiver (Rx/Tx) 118.10 MHz Tower West

VHF/AM Receiver (Rx/Tx) 118.60 MHz Tower East

VHF/AM Receiver (Rx) 121.70 MHz Emergency

VHF/AM Receiver (Rx) 121.90 MHz Ground

VHF/AM Receiver (Rx) 118.00 MHz When ATNS have to use a standby frequency due to blockage or technical issues

VHF/AM Receiver (Rx) 118.00 MHz

Table 3 ORTIA – Ground to Air Frequency

6.1.3.2 CTIA

6.1.3.3 KSIA

6.1.3.4 PLZ

Description Frequency Used For

VHF/AM Transmitter (Rx) 120.05 MHz ATNS, clearance

VHF/AM Receiver (Rx/Tx) 118.1 MHz Tower

VHF/AM Receiver (Rx/Tx) 122.65 MHz Apron

VHF/AM Receiver (Rx/Tx) 121.90 MHz ATNS ground

VHF/AM Receiver (Rx/Tx) 120.05 MHz Approach

VHF/AM Receiver (Rx/Tx) 125.10 MHz Area

Table 4 CTIA – Ground to Air Frequency

Description Frequency Used for

VHF/AM Receiver (Rx/Tx) 122.65 MHz Apron

VHF/AM Receiver (Rx/Tx) 121.65 MHz Ground

VHF/AM Receiver (Rx/Tx) 118.45 MHz Tower

VHF/AM Receiver (Rx) 125.75 MHz Approach

VHF/AM Receiver (Rx) Weather

Table 5 KSIA – Ground to Air Frequency

Description Frequency Used for

VHF/AM Receiver (Rx/Tx) 118.10 MHz Tower

VHF/AM Receiver (Rx/Tx) 122.65 MHz Apron

VHF/AM Receiver (Rx/Tx) 124.70 MHz After hours unmanned procedures

Table 6 PLZ – Ground to Air Frequency

Scope of Work - National Radio Page 9 of 38

6.1.3.5 ELS

6.1.3.6 GRJ

6.1.3.7 KIM

6.1.3.8 UTN

6.2 Land Mobile Radio Communication System

6.2.1 The main purpose

6.2.1.1 The main purpose of the Land Mobile Radio Communication System at

ACSA is to:

6.2.1.1.1 provide better reliability, utility and lower overall costs

communication;

6.2.1.1.2 Enable continuous communication with both internal and external

stakeholders;

6.2.1.1.3 Ensure privacy by using a closed network;

6.2.1.1.4 Enable communication in a noisy environment;

Description Frequency Used for

VHF/AM Receiver (Rx/Tx) 122.65 MHz Apron

VHF/AM Receiver (Rx/Tx) 118.30 MHz Tower

VHF/AM Receiver (Rx/Tx) 120.10 MHz Approach (Radar)

VHF/AM Receiver (Rx/Tx) 124.70 MHz Approach (Radar)

VHF/AM Receiver (Rx/Tx) 130.35 MHz Air BP (Refuelling)

Table 7 ELS – Ground to Air Frequency

Description Frequency Used for

VHF/AM Receiver (Rx/Tx) 122.65 MHz Apron

VHF/AM Receiver (Rx/Tx) 118.90 MHz Tower

VHF/AM Receiver (Rx) 128.20 MHz Approach

Table 8 GRJ – Ground to Air Frequency

Description Frequency Used for

VHF/AM Receiver (Rx/Tx) 122.65 MHz Apron

VHF/AM Receiver (Rx/Tx) 118.20 MHz Tower

Table 9 KIM – Ground to Air Frequency

Description Frequency Used for

VHF/AM Receiver (Rx/Tx) 122.65 MHz Apron

VHF/AM Receiver (Rx/Tx) 121.30 MHz Tower

Table 10 UTN – Ground to Air Frequency

Scope of Work - National Radio Page 10 of 38

6.2.2 Issues with Land Mobile Radio Communication System:

6.2.2.1 Systems at all ACSA airports have reached end of life;

6.2.2.2 There is no spare equipment to replace faulty equipment, the existing

equipment is no longer supported on the market;

6.2.2.3 It does not meet new business requirements, that include ability to take

pictures, videos, etc.

6.2.2.4 There is no fail over capabilities and this poses operational risk and possible

total system failure; and

6.2.2.5 Is currently a standalone system with no IT monitoring which would ensure

timely identification and resolution of bugs.

6.2.3 Frequencies

6.2.3.1 ORTIA

6.2.3.2 CTIA

6.2.3.3 KSIA

6.2.3.4 PLZ

Description Frequency Used for

VHF/AM Receiver (Rx)

Table 11 ORTIA - Land Mobile Frequency

Description Frequency Used for

VHF/AM (Rx)

UHF (Rx/Tx) 453.9250 MHz 118.10 MHz relay

UHF (RX/Tx) 453.9250 MHz 121.9 MHz relay

UHF TETRA 420.0125 MHz Airport Operations

UHF TETRA 421.8875 MHz Airport Operations

UHF TETRA 422.8875 MHz Airport Operations

UHF TETRA 412.3375 MHz Airport Operations

UHF TETRA 421.5375 MHz Airport Operations

UHF TETRA 421.0375 MHz Airport Operations

UHF TETRA 422.9875 MHz Airport Operations

UHF TETRA 412.6625 MHz Airport Operations

UHF (Analogue) 469.7750 MHz Airport Operations

UHF(Analogue) 463.1500 MHz Airport Operations

Table 12 CTIA - Land Mobile Frequency

Description Frequency Used for

VHF/AM Receiver (Rx)

Table 13 KSIA - Land Mobile Frequency

Description Frequency Used for

VHF/AM Receiver (Rx) 459.675 MHz Airport-wide communication (Simplex)

VHF/AM Receiver (Tx) 569.675 MHz Airport-wide communication (Simplex)

Table 14 PLZ - Land Mobile Frequency

Scope of Work - National Radio Page 11 of 38

6.2.3.5 ELS

6.2.3.6 KIM

6.2.3.7 BFN

6.2.3.8 GRJ

6.2.3.9 UTN

6.3 Other related communication systems

6.3.1 CISCO Unified Communications manager

6.3.2 Air band Radio System

Description Frequency Used for

VHF/AM Receiver (Rx) 459.675 MHz Airport-wide communication (Simplex)

VHF/AM Receiver (Tx) 569.675 MHz Airport-wide communication (Simplex)

Table 15 ELS - Land Mobile Frequency

Description Frequency Used for

VHF/AM Receiver (Rx) 459.675 MHz Airport-wide communication (Simplex)

VHF/AM Receiver (Tx) 569.675 MHz Airport-wide communication (Simplex)

Table 16 KIM - Land Mobile Frequency

Description Frequency Used for

VHF/AM Receiver (Rx) 459.675 MHz Airport-wide communication (Simplex)

VHF/AM Receiver (Tx) 569.675 MHz Airport-wide communication (Simplex)

Table 17 BFN - Land Mobile Frequency

Description Frequency Used for

VHF/AM Receiver (Rx) 459.675 MHz Airport-wide communication (Simplex)

VHF/AM Receiver (Tx) 469.1475 MHz Airport-wide communication (Simplex)

VHF/AM Receiver (Rx/Tx) Fire Department/Emergency

Table 18 GRJ - Land Mobile Frequency

Description Frequency Used for

VHF/AM Receiver (Rx/Tx) 118.20 MHz Emergency

VHF/AM Receiver (Rx/Tx) 122.65 MHz General

Table 19 UTN - Land Mobile Frequency

Scope of Work - National Radio Page 12 of 38

7. Radio System and Device Requirements

7.1 Bill of Quantities 7.1.1 Please note that the BOQ in Error! Reference source not found., below, is indicative and ACSA reserves the right to increase or decrease

quantities or not to order any at all.

Terminals JNB CPT DUR PLZ BFN ELS GRJ UTN KIM TOTAL

Handheld Radio 300 200 71 38 21 28 15 11 2 686

Handheld Intrinsically Safe Radio 150 120 41 32 28 58 60 29 30 548

Mobile Radio (Vehicle) 80 40 20 16 20 20 20 13 13 242

Desktop Radio (Base Radio) 15 10 6 6 3 8 8 3 3 62

Desktop Radio (Base Radio) power supply 15 10 6 6 3 8 8 3 3 62

Desktop radio (Base Radio) antenna 15 10 6 6 3 8 8 3 3 62

Mobile Radio Antenna 80 40 20 16 20 20 20 13 13 242

Data Modem 0 120 60 10 10 10 10 15 15 250

Dispatcher software application 10 7 5 3 3 3 3 3 3 40

Dispatcher software application licence 10 7 5 3 3 3 3 3 3 40

Table 20 BOQ – Radio Devices

7.2 Radio Accessories

Terminals JNB CPT DUR PLZ BFN ELS GRJ UTN KIM TOTAL

Leather carry case - Handheld Digital Radio 300 200 71 38 21 28 18 11 2 689

Leather carry case - Handheld Intrinsically Safe Digital Radio 150 120 41 32 28 58 80 29 30 568

Leather carry case - Handheld Air Band 18 10 20 5 12 5 15 13 6 104

Hands free kit – Handheld Intrinsically Safe Digital Radio 30 20 20 30 10 10 10 10 10 150

Hands free kit - Handheld Digital Radio 20 10 10 20 5 10 10 10 5 100

Battery Multicarrier (6 slots) Handheld Digital Radio 15 8 8 5 5 5 5 5 5 61

Battery Charger - Handheld Digital Radio 10 5 5 10 10 10 10 10 5 75

Battery Charger - Handheld Intrinsically Safe Digital Radio 5 5 5 5 5 5 5 5 5 45

Battery Charger - Handheld Air Band Radio 2 2 2 2 2 2 2 2 5 21

Spare Batteries - Handheld Radio Digital Radio 30 20 10 30 30 30 30 30 10 220

Spare Batteries - Handheld Intrinsically Safe Digital Radio 15 30 10 15 15 15 15 15 20 150

Spare Batteries - Handheld Air Band Radio 2 5 2 2 2 2 2 2 2 21

Scope of Work - National Radio Page 13 of 38

Leather carry case - Handheld Radios 686

Leather carry case - Handheld Intrinsically Safe Radio 548

Leather carry case - Handheld Air Band 60

Hands free kit – Handheld Intrinsically Safe Radio 100

Hands free kit - Handheld Radios 50

Dispatcher-binaural headsets with Push-to-Talk 50

Dispatcher-binaural headsets with Push-to-Talk (Wireless) 30

Hands free kit - Handheld Air Band 20

Battery Multi-charger (6 slots) 50

Battery Charger - Handheld Radios 20

Battery Charger - Handheld Intrinsically Safe Radio 20

Battery Charger - Handheld Air Band 20

Spare Batteries - Handheld Radios 686

Spare Batteries - Handheld Intrinsically Safe Radio 548

Spare Batteries - Handheld Air Band 60

Table 21 BOQ – Radio Accessories

Scope of Work - National Radio Page 14 of 38

7.3 General Functional Requirements

Table 22 General Functional Requirements

7.4 General Technical Requirement

7.4.1 The system must be able to record, store, retrieve and play audio communication over

the lifespan of the communication. This can be achieved by either using servers and/or

storage. Irrespective of the choice; the storage mechanism must satisfy the following

conditions.

No. Requirement Details

1. It must run on the ACSA network.

2. Must be capable of storing and retrieving audio conversation. Store all communication for a required period as

indicated:

Live recording for 60 days (locally on the recording device hard drive);

After the initial period of 60 days, recordings must be archived for a period of 5 years on an ACSA offsite location.

3. Must have an interface to analogue UHF and VHF frequencies.

4. Must have failover capabilities to ensure operational continuity.

5. Must have capability to be monitored by ACSA systems monitoring application, which monitors IP network devices

and applications.

6. Must have redundancy and failover capabilities to ensure operational continuity.

7. Must support individual group calls.

8. Must support groups communication calls.

9. Must allow Mobile Devices or Smart Phones to be configured to access Radio Communication System.

No. Requirement Details

1. It must interface with other ACSA-wide communication systems. i.e. It must run on the ACSA network.

2. Must be capable of storing and retrieving audio conversation. Store all communication for a required period as indicated:

Live recording for 60 days (locally on the recording device hard drive);

After the initial period of 60 days, recordings must be archived for a period of 5 years on an ACSA offsite location.

3. It must run on the ACSA network.

4. Must produce a clear and audible radio communication. The supplier must be able to provided one single network to

support voice, video and data simultaneously

5. Must be able to operate on multiple radio frequencies.

6. Must have failover capabilities to ensure operational continuity.

7. Must have capability to be monitored by ACSA to ensure timely identification and resolution of malfunctions.

8. Enables diversion of communications to other communication platforms.

9. Must support one-to-many communication within a group.

10. Must support broadcast-to-many communication to different groups

11. Must allow Mobile Devices or Smart Phones to be configured to access Radio Communication System.

12. The system must support open standard equipment (must not require specialized equipment). Specific android system

must be supported by the handheld device

13. The system must support different brands of handsets.

14. The system must ensure redundancy and automatic failover.

15. The system must be scalable to accommodate future requirements.

16. The system must provide 99.99 uptime / availability.

17. Must support full duplex radio-to-radio communication.

Scope of Work - National Radio Page 15 of 38

10. The system must support open standard equipment (must not require specialized equipment). Specific android system

must be supported by the handheld device.

11. The system must be scalable to accommodate future requirements.

12. Must provide coverage to a minimum of 10 km radius from the airport.

13. Must provide interference free communication.

14. Must support full duplex radio-to-radio communication.

Table 23 Technical Requirements

7.5 Ground-to-air Radio Communication System

7.5.1 ACSA requires a ground to air Radio Communication System that meets the following

conditions.

No. Requirement Details

1. The radio communications system must be supported by the OEM (i.e. receive patches, hot fixes, service packs, etc.).

2. It must be possible to only index and retrieve snippets of these recordings.

3. Indexing of these recording must be part of the solution to ensure integration with:

Retention periods

Disaster Recovery / Back-ups (local and remote)

4. The solutions must allow for file compression to optimally reduce storage usage.

5. The system must be able to transmit and receive radio communication from/to Users work stations through ACSA Local Area Network (LAN).

6. Must interface with Digital Trunked Radio System.

Table 24 Ground-to-air Functional Requirements

7.6 Digital Trunked System Functional Requirements

7.6.1 The new Digital Trunked Radio System to be installed at all airports must satisfy the

following requirements:

No. Requirement Details

1. Must be able to monitor and track at least 250 users per second the location of press-to-talk radio devices.

2. Must provide for subscription (subscriber base), Accounting and Billing.

3. Must provide for Authentication, Registration and Deregistration of subscribers.

4. Must provide for data handling and applications associated with computers, laptops, smartphones and tablets.

5. Must provide seamless integration into the PSTN (Public Switched Telephone Network) for voice.

6. Must provide seamless integration into the IP Telephony or PABX for voice.

7. Must support high definition video and streaming capabilities.

8. Must be capable of telemetering functionality.

9. Must provide Panic Alarm functionality from hand held and fixed button.

10. System and Handsets must be capable of broadband data communications.

11. The system must allow handheld devices or smart phone to be configured to access radio communication.

12. The system must allow users to access data (e.g. email / apps etc.) that is stored on ACSA network.

13. The system must be able to capture and stream live video footage.

14. Allow sending and receiving of attachments (these must include pictures /video clip /text) in group, and allow location sharing in group.

15. The system must support point to point video call.

16. The handheld terminals must be able to upload live video to the network by one click on one button.

17. The handheld terminals must be able to receive and view live video from other mobile terminals.

18. The network must support distribute video to mobile terminals.

19. The network must support IPsec function.

20. The network must provide centralized users and terminals management system to control users’ services and applications of the terminals.

21. Must have the priority management features that will manage emerg6ency and privileged calls.

22. The system to be provided will be a fully digitally trunked system.

23. Must allow authorised individuals to broadcast.

24. Must have remote device configuration such as software updates and applications.

Scope of Work - National Radio Page 16 of 38

25. Must have a minimum capacity for handling a minimum of 100 simultaneous calls/connections

26. The system will provide full coverage of the entire airport, which includes the following areas:

Basement

Baggage

Airport perimeter (extending to a 10km radius)

27. Send and receive text messages.

28. Allow sending and receiving of attachments (these must include pictures /video clip /text) in group, and allow location sharing in group.

29. The handheld terminals must support remote disable functions.

30. The network must operate on an all IP transmission network.

31. Must have a capability of performing radio-to-radio communication, in the event of network unavailable. This means that there will be direct communication between radios.

32. The network must provide centralized users and terminals management system to control users’ services and applications of the terminals.

33. Interface to Ground to Air System.

Table 25 Digital Trunked System Functional Requirements

7.7 Radio Devices

7.7.1 Air Band Vehicle Radio

No. Air band Vehicle Requirement Details

1. Must have Alpha numeric keypads.

2. Must produce a clear and audible radio communication.

3. Must have emergency calling capabilities.

Functional requirement

4. Half Duplex calls

5. 10 channel memory

6. Automatic noise cancelling

7. Scan function

Hardware Requirements

8. PTT Microphone and Speaker

9. Channel select

10. Volume control

11. LCD Display

Environmental

12. IP54 (dust and water ingress protection)

13. Operating Temperature ( -10 to 55 Degree C)

Technical Requirements

14. Frequency Range (118 - 136 MHz)

15. Channel Spacing (25khz / 8.33 kHz)

16. Power Supply (12V DC)

17. RF Output power 36 W

Table 26 Air Band Vehicle Radio Requirements

7.7.2 Air Band Handheld Radio

No. Air band handheld Requirement Details

1. Must have Alpha numeric keypads.

2. Must produce a clear and audible radio communication.

3. Must have emergency calling capabilities.

Functional Requirement

4. Half Duplex calls

5. 10 channel memory

6. Scan function

7. Hands free operation

Hardware Requirements

Scope of Work - National Radio Page 17 of 38

8. PTT Microphone and Speaker

9. Channel select

10. Volume control

11. LCD Display

Environmental

12. IP54 (dust and water ingress protection)

13. Operating temperature ( -10 to 55 Degree C)

Technical Requirements

14. Frequency Range (118 - 136 MHz)

15. Channel Spacing ( 25khz / 8.33 kHz)

16. RF Output power 5W (minimum)

17. Battery performance of 16 hours (5-5-90 duty cycle)

Table 27 Air Band Handheld Radio Requirements

7.7.3 Digital Handheld Radio

No. Digital Handheld Radio Requirement Details

1. Must support sending and receiving of short text message

2. The system must be able to capture and stream live video footage.

3. Must support sending and receiving of ACSA email

4. Must be capable of broadband data communications.

5. The handheld terminals must be able to upload live video to the network by one click on one button.

6. Must support full duplex radio-to-radio communication.

7. Enables call forwarding of communications to other communication platforms.

8. Must support group and individual calls

9. Must allow direct mode communication (i.e. radios being able to communicate outside of ACSA network).

10. Must have emergency calling capabilities.

11. Must have Alpha numeric keypads.

12. Must have GPS receiver.

13. Must produce a clear and audible radio communication.

14. The network must operate on an all IP transmission network.

Functional requirement

15. Half duplex group calls

16. Full duplex private calls

17. Full duplex phone calls

18. Direct mode (Direct to Radio communication) group call

19. Talk group scan

20. Radio to Radio text messaging

21. Emergency Alarm

22. Hands free operation

Hardware Requirements

23. PTT with tactile feedback

24. Colour graphic display with backlight 130 x 130 pixels

25. Loud speaker

26. Volume control

27. Emergency button

28. Alphanumeric Keypad

29. Talk group selector

30. Emergency button

31. GPS receiver

Environmental

32.

IP55 (dust and water ingress protection) IP67 (dust and water ingress protection) IP54 (dust and water ingress protection)

33. Operating temperature ( -10 to 55 Degree C)

Scope of Work - National Radio Page 18 of 38

Technical Requirements

34. Output power (1W minimum)

35. Number of talk groups (255 minimum)

36. Battery performance of 16 hours (5-5-90 duty cycle)

Table 28 Digital Handheld Radio Requirements

7.7.4 Air band Desktop Radio Device Requirements

No. Requirement Details

Functional Requirement

1. Half Duplex calls

2. 10 channel memory

3. Automatic noise cancelling

4. Scan function

Hardware Requirements

5. PTT Microphone and Speaker

6. Channel select

7. Volume control

8. LCD Display

Environmental

9. IP54 (dust and water ingress protection)

10. Operating temperature ( -10 to 55 Degree C)

Technical Requirements

11. Frequency Range (118 - 136 MHz)

12. Channel Spacing (25khz / 8.33 kHz)

13. Power Supply (12V DC)

14. RF Output power 36 W (minimum)

Table 29 Air band Desktop Radio Device

7.7.5 Data Modem

No. Requirement Details

1. Functional Requirement

2. IP Data transmit and receive

3. Text messages Transmit and receive

Hardware Requirements

4. IP and AT Command Interface

5. General purpose I/O connectors (10 minimum)

6. Serial communication interface

7. GPS receiver

Environmental

8. IP54 (dust and water ingress protection)

9. Operating temperature ( -10 to 55 Degree C)

Technical Requirements

10. Power supply (12V DC)

11. RF Output power 3W (minimum)

12.

Table 30 Data Modem Requirements

Scope of Work - National Radio Page 19 of 38

7.7.6 Dispatcher

No. Dispatcher Requirement Details

1.

Must allow listening to more than one communication

2 radio communications

One radio and one telecom communication

2 telecom communications

2. Must support mobility of air-to-ground operator station i.e. must not require equipment to be fixed to one location.

3. The system must allow users to tune in to different frequencies

4. The system must allow users to tune in to new ad hoc ATNS provided frequencies

5.

Must allow the supervisor to patch in and perform live monitoring of user/subordinate communication (training, assessment etc.)

6. Must include a foot switch or foot pedal to operate the push to talk function

7. Must allow Playback of recorded communication

Table 31 Dispatcher Requirements

8. MAINTENANCE AND SUPPORT

8.1 Corrective Maintenance

8.1.1 Corrective maintenance includes all activities to address faults identified following a

preventative maintenance inspection;

8.1.2 Breakdown maintenance includes activities to address faults that are unforeseen and

is necessary to restore the serviceability of the infrastructure. Break down maintenance

may be requested after hours;

8.1.3 The Bidders’ proposal shall make provision for enough personnel at the airports, during

normal working hours (Monday – Friday: 06h00 to 18h00) to perform maintenance and

support of the Radio System;

8.1.4 When resourcing, the bidders shall take into account the SLA requirement and ensure

that its resources will be capable of meeting the SLA’s; and

8.1.5 For planned activities, ACSA will give advance notice to the Service Provider.

8.2 Preventative Maintenance Services

8.2.1 Preventative maintenance activities to be performed by the service provider:

8.2.1.1 The following are the preventative maintenance services/activities that will

be required and are non-exhaustive;

8.2.1.2 The Bidders shall provide a detailed list of Maintenance procedures and

checks to be performed (Maintenance Plan) in addition to the ones listed in

this document;

8.2.1.3 The Bidders shall provide a plan detailing the frequency of checks or

procedures on all the system and parts; and

8.2.1.4 The Bidders shall provide the maintenance schedule with resources

allocation to ORTIA.

8.2.1.5 Perform regular drive tests to check for coverage dry spots;

Scope of Work - National Radio Page 20 of 38

8.2.1.6 Perform periodic software patches, updates and upgrades on control and

access equipment;

8.2.1.7 Perform network optimisation at regular intervals;

8.2.1.8 Check equipment rooms are kept tidy and clean at all times;

8.2.1.9 Monthly Audits;

8.2.1.10 Monthly Report on fault calls logged and new installations;

8.2.1.11 Maintain an adequate stock pile which for service immediately available on

demand; and

8.2.1.12 Maintain correct software levels, patches and antivirus on all relevant

supporting systems

8.2.2 Preventative Maintenance Schedule

8.2.2.1 The Service Provider shall perform preventative maintenance of the Radio

System at ORTIA according to the following schedule. The details of the

reports are detailed in the table below.

Component Maintenance Reporting

Base Stations Monthly Monthly

Control Equipment Monthly Monthly

Operator Terminals Monthly Monthly

Frequency coverage Weekly Monthly

Auxiliary Equipment Monthly Monthly

Table 32 Preventative Maintenance Schedule

8.3 Detailed Maintenance Plan

8.3.1 The Bidders shall provide a detailed maintenance plan for Radio System.

8.3.2 The Maintenance Plan shall include but not limited to the following:

8.3.2.1 Activities to be performed during the preventative maintenance;

8.3.2.2 Resource allocation/plan for maintenance work; and

8.3.2.3 The day of the month for each activity.

8.4 Service Level Agreement (SLA)

8.4.1 Incident Response, Resolution Time and Feedback Interval Requirements

8.4.1.1 The following table shows the incident response, resolution time and

feedback interval requirements by ACSA.

Table 33 SLA

Priority Response Time Resolution Time Update/Feedback Intervals

P1 5min 2hrs 30min

P2 15min 4hrs 1hrs

P3 1hr 8hrs 4hrs

P4 4hrs 16hrs 8hrs

P5 8hrs 24hrs 8hrs

Scope of Work - National Radio Page 21 of 38

8.4.2 Incident description

Priority Description

P1 Complete radio system failure.

P2 Between 20 and 100 radio communication devices are not accessible as a result of

system failure

P3 2 than 20 radio communication devices are not accessible as a result of system failure

P4 Individual radio communication devices are not accessible as a result of system failure

P5 Service request from ACSA users

Table 34 Incident Description

8.4.3 Penalties

8.4.3.1 The Service Provider shall repair all faulty equipment within times specified

in the service level agreement. The following penalties shall apply for failing

to repair equipment within agreed times:

SLA breach Penalty

Incidents are resolved within one hour after SLA

time lapsed for three consecutive times.

5% deducted from the invoice for the month

in which the breach occurred.

Incidents are resolved within two hours and beyond

after SLA time lapsed for three consecutive times.

10% deducted from the invoice for the month

in which the breach occurred.

Maintenance not done or proof not submitted. (this

is failure to perform preventative maintenance

according to schedule dates shall result in the

following penalties)

No payment.

Table 35 Penalties

8.4.4 Solution Availability

8.4.4.1 The solution must be available 99% of the time.

8.5 Training

8.5.1 The Service Provider must provide a train-the-trainer type of training to selected ACSA

users on the system and associated equipment;

8.5.2 ACSA will provide selected Users to be trained at each affected airport;

8.5.3 Training will be conducted at the ACSA airports;

8.5.4 Associated training material (including softcopies) must be made available to ACSA

representative to be utilised to train new employees.

8.5.5 Training outcomes and evaluation criteria will be agreed to between ACSA and the

Service Provider;

8.5.6 Bidders must propose the required training curriculum.

Scope of Work - National Radio Page 22 of 38

8.6 Reporting

8.6.1 The Service Provider will provide (via email) the following reports to the Contract

Owner:

Report Name Maintenance reports

Incident reports with resolutions

Spares usage reports

Systems Availability reports

Assets tracking Report

Frequency Monthly Weekly (on Thursdays)

Monthly Monthly Monthly

Report Content Maintenance activities conducted

Resolved incidents Number of spare equipment used

Number of instances and periods where the system has not been available

For Installation, Moves Additions and Changes

Submission due date

Last day of the month

Close of Business on Tuesdays

Last day of the month

Last day of the month Last day of the month

Submitted to Contract owner

Format PDF

Table 36 Reporting

8.7 Meetings

8.7.1 The Service Provider will be expected to be available for the following meeting types:

Frequency Monthly Name Standing Agenda Participants and Role Documents to be produced after meeting

Monthly Monthly Meeting 1. Discuss SLA Report 2. Discuss SLA

improvement plan. 3. Penalties etc. 4. Issues encountered

1.

1. Service provider contract owner.

2. Service desk representative. 3. ACSA contract owner.

1. Minutes of meeting 2. Action items 3. Penalty calculations 4. Acceptance of

deliverable.

Adhoc Adhoc Adhoc 1. Service provider contract owner.

2. ACSA contract owner.

1. Minutes of meeting 2. Action items

Table 37 Meetings

8.8 Project Related Documentation

8.8.1 The following project related documentation must be produced by the service provider

on completion of the project:

8.8.1.1 Details of items supplied, installed and commissioned.

8.8.1.2 Hand-over documents must include: as built, operational, administrator

and user documentation.

8.8.1.3 Training material.

Scope of Work - National Radio Page 23 of 38

9. BIDDER RESPONSES

The Bidders must provide unit costing as per the individual tables in this section:

9.1 Digital Trunked Radio Communication System

9.1.1 Maintenance and Support (Pricing sheet)

Maintenance and Support (Annual Fees)

Airport 2017 2018 2019 2020 2021

ORTIA

UTN

BFN

ELS

GRJ

PLZ

KSIA

KIM

CTIA

Total

Table 38 Response - Digital Trunked Radio System Maintenance and Support

9.1.2 Supply, Install and Commissioning (Pricing Sheet)

Supply, Install and Commissioning

Airport Digital Trunked Radio System

Handheld Radio

Handheld radio intrinsically safe

Mobile Radio (Vehicle radio)

Desktop Radio

Charger Battery

ORTIA

UTN

BFN

ELS

GRJ

PLZ

KSIA

KIM

CTIA

Total

Table 39 Response - Supply, Install and Commissioning

9.2 Ground-to-Air Radio Communication System

9.2.1 Maintenance and Support (Pricing Sheet)

Maintenance and Support

Airport 2017 2018 2019 2020 2021

ORTIA

UTN

BFN

ELS

Scope of Work - National Radio Page 24 of 38

GRJ

PLZ

KSIA

KIM

CTIA

Table 40 Response - Ground-to-Air-Radio Maintenance and Support Response

9.2.2 Supply, Install and Commissioning (Pricing Sheet)

Supply, Install and Commissioning

Airport 2017

ORTIA

UTN

BFN

ELS

GRJ

PLZ

KSIA

KIM

CTIA

Table 41 Response - Supply, Install and Commissioning (Pricing Sheet)

9.2.3 Schedule of labour rates

9.2.3.1 The labour rates will be used for ad-hoc request performed by non-onsite

technician and work done outside normal working hours which are not

maintenance and support related.

Skill Normal

Hourly Rates

After Hours and Public Holiday Hourly Rates

Weekday Saturday Sunday Public Holiday

Site Manager

Engineer

Senior Technician (appropriate

Diploma, A+, N+, etc.)

Onsite Technician

Assistance – Technicians

Assistance General work

Table 42 Response - Labour Rates Response Sheet

Scope of Work - National Radio Page 25 of 38

9.3 Minimum technical specifications response.

9.3.1 Ground-to-air

No. Radio Type Minimum Requirements Comply Y/N

1 VHF Mobile

Backup Radio

Frequency band: VHF (118 – 137 MHz)

Output power: 1-5 W

Operating temperature: -10 ℃ - +60 ℃

Ingress Protection (IP): IP 54

Warranty: 3 years

Table 43 Response - Technical Response for Radios – Ground-to-air

9.3.2 Digital Trunking

No. Radio Type Minimum Requirements Comply Y/N

1 Mobile Radio

Operating temperature: -10 ℃ - +60 ℃

Ingress Protection (IP): IP 54 Power supply: 12V DC Warranty: 3 years

2 Desktop Radio

Operating temperature: -10 ℃ - +60 ℃

Ingress Protection (IP): IP 54 Warranty: 3 years

3 Portable Radio: (Intrinsic safe)

Operating temperature: -10 ℃ - +60 ℃

Ingress Protection (IP): IP 54 Warranty: 3 years

4 Portable Radio: (Standard Trunking Radio)

Operating temperature: -10 ℃ - +60 ℃

Ingress Protection (IP): IP 54 Warranty: 3 years

5 Dual Band

Table 44 Response - Technical Response for Radios – Digital Trunking

9.3.3 Other Radio System Hardware

9.3.3.1 Please note that ACSA requires a unit cost per item listed on

Error! Reference source not found., below. Should there be

different types of each deliverable; the service provider must

capture these on the Comment column.

Deliverables Unit Cost Comment

Base Stations

Voice & Recorder

Radio Network Management System

PABX/PSTN Gateway

Dispatcher

Table 45 Response - Radio System Hardware

Scope of Work - National Radio Page 26 of 38

9.4 Supply, Installation and Commissioning Response (Pricing sheet)

Bidders must provide unit cost of items and the total cost based on the quantity (from the

QTY column) required.

Deliverables QTY Unit Cost Total

Handheld Radios

Handheld radios intrinsically safe

Mobile Radio (Vehicle radio)

Desktop Radios

Chargers

Batteries

Digital Radio System

Table 46 Technical Response for Radios

9.5 Training

9.5.1 ACSA would like its selected Users at all airports to be trained on the system.

Training Comply Y/N

Agree to train selected IT personnel on how to use the solution

Table 47 Response - Training

9.6 Project Documentation

9.6.1 Bidders agree to provide ACSA representative with the following documentation

(including softcopies)

Documentation Comply Y/N

Training Manual

Details of items supplied, installed and commissioned.

Hand-over documents that include: as built, operational, administrator and

user documentation.

Table 48 Response - Project Documentation

9.7 SLA Compliance or Agreement Sheet

Priority Response or Incident

Acknowledgment Time

Resolution

Time

Update/ feedback

intervals

Comply Y/N

P1 5 min 2hrs 30min

P2 15min 4hrs 1hrs

P3 1hr 8hrs 4hrs

P4 4hrs 16hrs 8hrs

P5 8hrs 24hrs 8hrs

Table 49 Response - SLA Compliance

Scope of Work - National Radio Page 27 of 38

9.8 Requirements Compliance

9.8.1 Bidders agree to comply with the functional and technical requirements as prescribed herein

9.8.1.1 General Functional Requirements

Table 50 Response - Compliance to General Functional Requirements

No. Requirement Details Comply Y/N Comments

1. It must interface with other ACSA-wide communication systems. i.e. It must run on the ACSA network.

2. Must be capable of storing and retrieving audio conversation. Store all communication for a required period as indicated:

Live recording for 60 days (locally on the recording device hard drive);

After the initial period of 60 days, recordings must be archived for a period of 5 years on an ACSA offsite location.

3. It must run on the ACSA network.

4. Must produce a clear and audible radio communication. The supplier must be able to provided one single network to support voice, video

and data simultaneously

5. Must be able to operate on multiple radio frequencies.

6. Must have failover capabilities to ensure operational continuity.

7. Must have capability to be monitored by ACSA to ensure timely identification and resolution of malfunctions.

8. Enables diversion of communications to other communication platforms.

9. Must support one-to-many communication within a group.

10. Must support broadcast-to-many communication to different groups

11. Must allow Mobile Devices or Smart Phones to be configured to access Radio Communication System.

12. The system must support open standard equipment (must not require specialized equipment). Specific android system must be supported

by the handheld device

13. The system must support different brands of handsets.

14. The system must ensure redundancy and automatic failover.

15. The system must be scalable to accommodate future requirements.

16. The system must provide 99.99 uptime / availability.

17. Must support full duplex radio-to-radio communication.

Scope of Work - National Radio Page 28 of 38

9.8.1.2 General Technical Requirement

No. Requirement Details Comply Y/N Comments

1. It must run on the ACSA network.

2. Must be capable of storing and retrieving audio conversation. Store all communication for a required period as indicated:

Live recording for 60 days (locally on the recording device hard drive);

After the initial period of 60 days, recordings must be archived for a period of 5 years on an ACSA offsite location.

3. Must have an interface to analogue UHF and VHF frequencies.

4. Must have failover capabilities to ensure operational continuity.

5. Must have capability to be monitored by ACSA systems monitoring application, which monitors IP network devices and applications.

6. Must have redundancy and failover capabilities to ensure operational continuity.

7. Must support individual group calls.

8. Must support groups communication calls.

9. Must allow Mobile Devices or Smart Phones to be configured to access Radio Communication System.

10. The system must support open standard equipment (must not require specialized equipment). Specific android system must be

supported by the handheld device.

11. The system must be scalable to accommodate future requirements.

12. Must provide coverage to a minimum of 10 km radius from the airport.

13. Must provide interference free communication.

14. Must support full duplex radio-to-radio communication.

Table 51 Technical Requirements

Scope of Work - National Radio Page 29 of 38

9.8.1.3 Ground-to-air Radio Communication System

No. Requirement Details Comply Y/N Comments

1. The radio communications system must be supported by the OEM (i.e. receive patches, hot fixes, service packs, etc.).

2. It must be possible to only index and retrieve snippets of these recordings.

3. Indexing of these recording must be part of the solution to ensure integration with:

4. · Retention periods

5. · Disaster Recovery / Back-ups (local and remote)

6. The solutions must allow for file compression to optimally reduce storage usage.

7. The system must be able to transmit and receive radio communication from/to Users work stations through ACSA Local Area Network (LAN).

8. Must interface with Digital Trunked Radio System.

Table 52 Response - Ground-to-air Radio Communication System

Scope of Work - National Radio Page 30 of 38

9.8.1.4 Digital Trunked Radio System Requirements

No. Requirement Details Comply Y/N Comments

1. Must be able to monitor and track at least 250 users per second the location of press-to-talk radio devices.

2. Must provide for subscription (subscriber base), Accounting and Billing.

3. Must provide for Authentication, Registration and Deregistration of subscribers.

4. Must provide for data handling and applications associated with computers, laptops, smartphones and tablets.

5. Must provide seamless integration into the PSTN (Public Switched Telephone Network) for voice.

6. Must provide seamless integration into the IP Telephony or PABX for voice.

7. Must support high definition video and streaming capabilities.

8. Must be capable of telemetering functionality.

9. Must provide Panic Alarm functionality from hand held and fixed button.

10. System and Handsets must be capable of broadband data communications.

11. The system must allow handheld devices or smart phone to be configured to access radio communication.

12. The system must allow users to access data (e.g. email / apps etc.) that is stored on ACSA network.

13. The system must be able to capture and stream live video footage.

14. Allow sending and receiving of attachments (these must include pictures /video clip /text) in group, and allow location sharing in group.

15. The system must support point to point video call.

16. The handheld terminals must be able to upload live video to the network by one click on one button.

17. The handheld terminals must be able to receive and view live video from other mobile terminals.

18. The network must support distribute video to mobile terminals.

19. The network must support IPsec function.

20. The network must provide centralized users and terminals management system to control users’ services and applications of the terminals.

21. Must have the priority management features that will manage emerg6ency and privileged calls.

22. The system to be provided will be a fully digitally trunked system.

23. Must allow authorised individuals to broadcast.

24. Must have remote device configuration such as software updates and applications.

25. Must have a minimum capacity for handling a minimum of 100 simultaneous calls/connections

26. The system will provide full coverage of the entire airport, which includes the following areas:

Basement

Baggage

Airport perimeter (extending to a 10km radius)

27. Send and receive text messages.

28. Allow sending and receiving of attachments (these must include pictures /video clip /text) in group, and allow location sharing in group.

29. The handheld terminals must support remote disable functions.

30. The network must operate on an all IP transmission network.

Scope of Work - National Radio Page 31 of 38

31. Must have a capability of performing radio-to-radio communication, in the event of network unavailable. This means that there will be direct communication between radios.

32. The network must provide centralized users and terminals management system to control users’ services and applications of the terminals.

33. Must interface with Ground to Air System.

Table 53 Response - Digital Trunked Radio System Requirements

9.8.2 Digital Handheld Radio

No. Digital Handheld Radio Requirement Details Comply Y/N Comments

1. Must support sending and receiving of short text message

2. The system must be able to capture and stream live video footage.

3. Must support sending and receiving of ACSA email

4. Must be capable of broadband data communications.

5. The handheld terminals must be able to upload live video to the network by one click on one button.

6. Must support full duplex radio-to-radio communication.

7. Enables call forwarding of communications to other communication platforms.

8. Must support group and individual calls

9. Must allow direct mode communication (i.e. radios being able to communicate outside of ACSA network).

10. Must have emergency calling capabilities.

11. Must have Alpha numeric keypads.

12. Must have GPS receiver.

13. Must produce a clear and audible radio communication.

14. The network must operate on an all IP transmission network.

Functional requirement

15. Half duplex group calls

16. Full duplex private calls

17. Full duplex phone calls

18. Direct mode (Direct to Radio communication) group call

19. Talk group scan

20. Radio to Radio text messaging

21. Emergency Alarm

22. Hands free operation

Hardware Requirements

23. PTT with tactile feedback

24. Colour graphic display with backlight 130 x 130 pixels

25. Loud speaker

Scope of Work - National Radio Page 32 of 38

26. Volume control

27. Emergency button

28. Alphanumeric Keypad

29. Talk group selector

30. Emergency button

31. GPS receiver

Environmental

32.

IP55 (dust and water ingress protection) IP67 (dust and water ingress protection) IP54 (dust and water ingress protection)

33. Operating temperature ( -10 to 55 Degree C)

Technical Requirements

34. Output power (1W minimum)

35. Number of talk groups (255 minimum)

36. Battery performance of 16 hours (5-5-90 duty cycle)

Table 54 Response - Digital Handheld Radio

9.8.3 Air Band Vehicle Radio

No. Air band Vehicle Requirement Details Comply Y/N Comments

1. Must have Alpha numeric keypads.

2. Must produce a clear and audible radio communication.

3. Must have emergency calling capabilities.

Functional requirement

4. Half Duplex calls

5. 10 channel memory

6. Automatic noise cancelling

7. Scan function

Hardware Requirements

8. PTT Microphone and Speaker

9. Channel select

10. Volume control

11. LCD Display

Environmental

12. IP54 (dust and water ingress protection)

Scope of Work - National Radio Page 33 of 38

13. Operating Temperature ( -10 to 55 Degree C)

Technical Requirements

14. Frequency Range (118 - 136 MHz)

15. Channel Spacing (25khz / 8.33 kHz)

16. Power Supply (12V DC)

17. RF Output power 36 W

Table 55 Response - Air Band Vehicle Radio

9.8.4 Air Band Desktop Radio Device Requirements

No. Requirement Details

Functional Requirement

1. Half Duplex calls

2. 10 channel memory

3. Automatic noise cancelling

4. Scan function

Hardware Requirements

5. PTT Microphone and Speaker

6. Channel select

7. Volume control

8. LCD Display

Environmental

9. IP54 (dust and water ingress protection)

10. Operating temperature ( -10 to 55 Degree C)

Technical Requirements

11. Frequency Range (118 - 136 MHz)

12. Channel Spacing (25khz / 8.33 kHz)

13. Power Supply (12V DC)

14. RF Output power 36 W (minimum)

Table 56 Response - Air Band Desktop Radio

Scope of Work - National Radio Page 34 of 38

9.8.5 Air Band Handheld Radio

No. Air band handheld Requirement Details

1. Must have Alpha numeric keypads.

2. Must produce a clear and audible radio communication.

3. Must have emergency calling capabilities.

Functional Requirement

4. Half Duplex calls

5. 10 channel memory

6. Scan function

7. Hands free operation

Hardware Requirements

8. PTT Microphone and Speaker

9. Channel select

10. Volume control

11. LCD Display

Environmental

12. IP54 (dust and water ingress protection)

13. Operating temperature ( -10 to 55 Degree C)

Technical Requirements

14. Frequency Range (118 - 136 MHz)

15. Channel Spacing ( 25khz / 8.33 kHz)

16. RF Output power 5W (minimum)

17. Battery performance of 16 hours (5-5-90 duty cycle)

Table 57 Response - Air Band Handheld Radio Requirements

9.8.6 Dispatcher

No. Dispatcher Requirement Details Comply Y/N Comments

1.

Must allow listening to more than one communication

2 radio communications

One radio and one telecom communication

2 telecom communications

2. Must support mobility of air-to-ground operator station i.e. must not require equipment to be fixed to one location.

3. The system must allow users to tune in to different frequencies

Scope of Work - National Radio Page 35 of 38

4. The system must allow users to tune in to new ad hoc ATNS provided frequencies

5. Must allow the supervisor to patch in and perform live monitoring of user/subordinate communication (training, assessment etc.)

6. Must include a foot switch or foot pedal to operate the push to talk function

7. Must allow Playback of recorded communication

Table 58 Response - Dispatcher

9.8.7 Data Modem

No. Requirement Details Comply Y/N Comments

1. Functional Requirement

2. IP Data transmit and receive

3. Text messages Transmit and receive

Hardware Requirements

4. IP and AT Command Interface

5. General purpose I/O connectors (10 minimum)

6. Serial communication interface

7. GPS receiver

Environmental

8. IP54 (dust and water ingress protection)

9. Operating temperature ( -10 to 55 Degree C)

Technical Requirements

10. Power supply (12V DC)

11. RF Output power 3W (minimum)

12.

Table 59 Response - Data Modem

Scope of Work - National Radio Page 36 of 38

10. INSURANCE CLAUSES FOR CAPEX PROJECTS

The Services are located both on landside and airside – otherwise referred to as either restricted or

sterile areas, and hence access permit will be required for each airport. The Service Provider will

need to take out compulsory airside insurance and provide proof thereof, before the Agreement can

be signed and before Service may commence. The insurance provisions are as per Appendix A

attached hereto.

Scope of Work - National Radio Page 37 of 38

11. APPENDIX A: INSURANCE CLAUSES FOR CAPEX PROJECTS

Scope of Work - National Radio Page 38 of 38

12. APPROVERS

PREPARED BY:

_______________________

Signature

Name: Tarryn King

Designation: Business Analyst: Service Development

Date:

SUPPORTED BY:

_______________________

Signature

Name: Alfred Nkwana

Designation: Manager: Electronic Services

Date:

SUPPORTED BY:

_______________________

Signature

Name: Noma Nyoni

Designation: IT Sourcing Manager

Date:

APPROVED BY:

______________________

Signature

Name: Portia Maluleke

Designation: Chief Technology Officer

Date: