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SCMnet Troubleshooting Tips. Tips for resolving common Agile to Oracle transfer issues. Cass Smith Business Systems Analyst Symmetricom [email protected]. Agenda. Review basic transfer process Questions to ask Checking change orders in the SCMnet GUI Common problems and what to do - PowerPoint PPT Presentation
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SCMnet Troubleshooting TipsTips for resolving common Agile to Oracle transfer issues
Cass SmithBusiness Systems [email protected]
Agenda
Review basic transfer process
Questions to ask
Checking change orders in the SCMnet GUI
Common problems and what to do
Additional Info
Questions?????
Agile – Oracle Transfer
Key Questions Was the PDX file exported from Agile?
Were there processing errors in SCMnet?
Did batch processes complete in Oracle?
Agile Questions What status should trigger the export?
What is the current status of the change order?
Did an export occur?
Was a change made in Agile after the export?
SCMnet Questions Is the status Pending or Locked or Cancelled?
Is the status Errored?
Can you find the CO using ‘Search COs’?
Is SCMnet polling PLM files?
Is SCMnet processing Change Orders?
Are SCMnet customizations working as expected?
Oracle Questions Did the ‘Engineering Change Order Implementation’ request
run (if ECOs are not manually implemented)?
Is the Item/BOM in Prototype Engineering rather than Manufacturing?
Checking Status in SCMnet
Click on ‘Search COs’ and enter the change order number
Then click on the ‘Search’ button
SCMnet – Search COs Results
Note that other change orders may also be displayed because it ends with the change order number you entered.
Log Error Messages
Some error messages to look for and what to do –
Data Issues
Error Message What’s Wrong How to Fix It
Invalid <attribute value> … for item <part number>
The attribute value in Agile is not valid in org(s) in Oracle
Activate the <attribute value> in the needed org(s) in Oracle - or - correct the value in Agile
You must enter an item revision for revised item <part number> that is greater than or equal to the current revision
The new revision for an item is not alphanumerically higher than the old revision
In Agile, change the new revision to something higher than the old revision
Value too large for column ... reference designator
Agile ref des field cannot be limited to 15 characters, this is the max Oracle allows
In Agile, reduce the reference designator to no more than 15 characters (including spaces)
Failed to get OLD_EFFECTIVITY_DATE for Assembly: <BOM assembly number> Component: <BOM component number>
BOM ID Synchronization issue - either value is not in SCMnet cross reference or is missing/incorrect in Oracle BOM Component DFF
Enter correct value in DFF in Oracle or run BOM ID Synchronization
<part number> does not exist in <organization>
Item has been assigned to an Organization in Agile but is not assigned to the Organization in Oracle
Assign the item to the Organization in Oracle - or - correct the data in Agile
More Log Error Messages Processing Issues
Error Message What’s Wrong How to Fix It
<Oracle attribute> can not be updated since Onhand <attribute type> quantity exists
A template is being applied or attribute is being updated that will change an item attribute that can only be changed when QOH = 0 in all orgs
Contact the stockroom(s) where QOH exists to have them temporarily issue the parts to an account so QOH = 0 in Oracle. After the change order has processed, all the stockroom should receive the parts from the account back to the correct subinventories.
<change order> already exists Another .PDX file for this change order has already completed
Cancel this .PDX in SCMnet
File exported from Agile but cannot be found in SCMnet using 'Search COs'
SCMnet is not finding and/or processing new PDX files
Use buttons 'Poll PLM Files' and 'Process Change Orders' on SCMnet GUI or stop/restart scheduled SCMNet task on Agile applications server
Change order is locked in SCMnet by another change order
Previous change order that has items in common (possibly in subassemblies of Affected Items) is errorred in SCMnet
Either resolve the error so the previous change order completes or cancel the previous change order in SCMnet (this will allow the new change order to process)
Circular lock on change orders processing thru SCMNet (multiple change orders locking each other)
Multiple change orders that have items in common (possibly in subassemblies of Affected Items) are locked waiting for each other to process in SCMnet
Run script that updates status of affected changes orders in SCMnet tables. The script should set these change orders to 'CANCELLED' then they can be resubmitted one at a time.
SCMnet GUI cannot be opened Service on application server has stopped restart Apache Tomcat service on Agile application server
Where to Retry If correction was made in Oracle – resubmit the change
order in SCMnet
If correction was made in Agile – cancel the current PDX in SCMnet then re-release the change order in Agile
If Dependency Check is turned off (SCMnet stops processing when it hits an error) – cancel dependent change orders in Pending queue before cancelling change order with error
Where is it stored? PDX files and related scripts are stored on the Agile
application server
SCMnet mapping tables and SCMnet procedures are stored in the SCMnet schema in the Oracle instance
Set Up/Link Instances Set up folders on Agile Test server with exactly the same
names as are/will be used on Agile Production server (necessary to maintain links after refresh)
When the Test Oracle instance is refreshed, refresh the linked Agile instance, too.
For More Info SCMnet 4.1 Installation and Configuration Guide
(includes instructions for BOM ID Synchronization)
Agile Documentation - http://www.oracle.com/technology/documentation/agile.html
Q and A
Questions?????