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School of Hotel & Restaurant Management
Student Plan of Study 2012-2013
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Table of Contents
Welcome to HRM ............................................................................................................... 3 Objectives ........................................................................................................................... 4 Admission to the School of Hotel & Restaurant Management ........................................... 5 Administration and Full-Time Faculty ............................................................................... 6 Degree Requirements .......................................................................................................... 7 Hotel & Restaurant Management Major ............................................................................. 9 International Hospitality Management Major ................................................................... 12 Certificate Programs ......................................................................................................... 14 Hospitality Administration (HA) Course Descriptions ..................................................... 17 Who has recruited and hired HRM graduates ................................................................... 21 One-Of-A-Kind Opportunities .......................................................................................... 22 HRM Student Activities .................................................................................................... 24 HRM Scholarship Program ............................................................................................... 26 Frequently Asked Questions ............................................................................................. 27
The HRM STUDENT PLAN OF STUDY is intended to be used as a supplement to the NAU
Undergraduate Catalog, which is the official source of information regarding degree requirements. The NAU Undergraduate Catalog can be accessed online at:
www4.nau.edu/academiccatalog/2011/AcademicCatalog.htm
The HRM PLAN OF STUDY concentrates on information otherwise not covered in the NAU Undergraduate Catalog. It should be used in conjunction with advice from your assigned adviser.
USEFUL PHONE NUMBERS
HRM Executive Director’s Office (928) 523-1734
HRM Advisement Office (928) 523-9587 or (928) 523-9050
HRM Statewide Programs
HRM Statewide—Scottsdale (480) 423-6408
HRM Statewide—Tucson (520) 206-2176
HRM Fax (928) 523-1711
NAU Information (928) 523-9011
NAU Undergraduate Admissions (928) 523-5511
NAU Financial Aid (928) 523-4951
NAU Housing (928) 523-3978
NAU Registrar’s Office (928) 523-2108
Gateway Student Success Center (928) 523-4772
NAU is an Equal Opportunity/Affirmative Action Institution
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School of Hotel & Restaurant Management
Welcome to HRM
Welcome to the Nationally Ranked School of Hotel and Restaurant Management. The School of Hotel and Restaurant Management was created in 1986 in recognition of the need to develop a strong hospitality program to meet the needs of the industry in Arizona. Since that time, the school has grown to offer one of the largest and most respected hospitality programs in the world.
The school is comprised of students, faculty, researchers, practitioners, and staffers all working together to help and shape and grow tomorrow’s professional workforce. That means helping not only traditional college students, but also older students preparing for a career change or advancement. The School’s 4-year bachelor’s degree is available via partnership programs with Pima Community and Scottsdale Community colleges, as well as online.
Thanks for your interest in the School of Hotel and Restaurant Management. We hope you'll find everything you'd like to know on these pages.
Our Mission Goals:
To provide outstanding and accessible learning experiences that prepare our diverse student body for:
o Successful hospitality service management careers.
o Responsible citizenship and productive leadership.
o Life-long learning and personal fulfillment.
To anticipate and respond to the educational and training needs of the Arizona Hospitality Industry.
To increase educational resources for program support and grants.
To improve the quality of life for all associated with the school.
Our Vision
We will be recognized as a premier hospitality services management school by our stakeholders
We will prepare students for leadership responsibilities in the hospitality services industry by providing meaningful academic programs and practical industry experiences.
We will be a leading provider of high quality, affordable, and convenient distance learning that “brings programs to the students.”
We will serve an extended family of alumni, industry leaders, and community partners with dynamic relationships to provide innovative research and training programs that achieve a high quality, sought after, and more financially independent program.
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School of Hotel & Restaurant Management
Objectives
FOR THE FRESHMAN
Resources abound to assist your transition into the School of Hotel and Restaurant Management and into university life in general. At the start of your studies, you will be oriented to our school and its programs. Our advisement office and your faculty will work with you throughout your academic journey. Join us for Club Night, at the beginning of each semester, when you can learn more about the student organizations in the School of Hotel and Restaurant Management. You are encouraged to explore and join an organization that fits your area of interest. The HRM Advisement Office is available to point you in the right direction to get your questions answered. FOR THE TRANSFER STUDENT
If you plan to visit NAU for advisement prior to your enrollment, please bring updated, unofficial copies of all college and university transcripts. Please bring corresponding course descriptions as well. An unofficial transcript evaluation can be done until we receive copies of your officially evaluated transcripts from the Registrar’s Office. You will be assigned to the HRM Advisement office where we will help you plan your academic progress up to your senior year. You are encouraged to join an HRM student organization and get involved in your chosen profession. . FOR THE GRADUATING SENIOR
As you approach the culmination of your Bachelor of Science degree, you will work with the HRM Advisement Office to ensure that all required coursework has been completed. The Advisement Office will also assist you in preparing your graduation papers. During the same period of time, you will get involved in the job search process. NAU's Gateway Student Success Center offers a variety of tools and resources for your benefit.
To make an advising appointment:
Please call (928) 523-9587 or (928) 523-9050 during university business hours.
Fall & Spring: Monday – Friday 8:00 a.m. – 5:00 p.m. Summer: Monday – Friday 7:30 a.m. – 4:30 p.m.
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School of Hotel & Restaurant Management
Admission to the School of Hotel & Restaurant Management
NEW AND TRANSFER STUDENTS
If you have been admitted to NAU, simply state on your application that you want to declare your major in Hotel and Restaurant Management or International Hospitality Management. If you are a transfer student, you may transfer up to 64 or 75 semester hours of community college credit depending on where you are transferring from to NAU. You must have grades of C or better for coursework to transfer. A maximum of 36 semester hours of hospitality administration, business, and economics courses from a community college will be accepted towards a Bachelor of Science degree in Hotel and Restaurant Management or International Hospitality Management. Credits from a community college are only accepted at the lower-division (100 or 200) level. Please note that you must earn a minimum of 30 hours of credit at NAU to be awarded a degree from this institution. If you have any questions, please contact the HRM Advisement Office. If you have been admitted to NAU from an accredited college or university, simply state on your NAU application that you want to declare your major in Hotel and Restaurant Management or International Hospitality Management. There is no limit to how many university credits you may transfer to NAU as long as you earned grades of C or better. Certain upper-division hospitality administration courses may be accepted from accredited four-year universities. However, you must earn a minimum of 30 hours of credit at NAU to be awarded a degree from this institution. Please contact the HRM Advisement Office for all inquiries and clarifications. THE COMMUNITY COLLEGE PARTNERSHIP OPTION
To meet the needs of people wanting to pursue a degree in Hotel and Restaurant Management at other Arizona locations, NAU has partnered with Scottsdale Community College in Maricopa county and Pima Community College in Tucson. Students have two options through these partnerships: 1) they may complete a hospitality associate’s degree at either Scottsdale or Pima Community College and then transfer to NAU’s Flagstaff campus to complete their bachelor’s degree, or 2) they may complete their entire HRM degree without ever coming to NAU’s Flagstaff campus. Students choosing the second option complete their associate’s degree at the community college and then finish their bachelor’s degree through NAU’s statewide course offerings. For more information, please contact one of the HRM statewide program offices listed under the useful phone numbers section of this booklet (page 2).
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School of Hotel & Restaurant Management
Administration and Full-Time Faculty
Dean, W. A. Franke College of Business Craig Van Slyke Ph.D.
Associate Dean, W.A. Franke College of Business
Executive Director
Eric Yordy J.D.
Richard Howey, Ph.D.
Coordinator of Advisement Kim Knowles M. Ed.
Academic Advisor
Program Director (Internships)
Jessica Shipley B.S.
Suzanne Siler M. Ed.
Director of AHRRC
Director of the NAU/PCC 2+2 program
Coordinator of International Programs
Cheryl Cothran, Ph.D.
Armando Trujillo
Paul Wiener, Ed.D.
Administrative Specialist, Sr. Darwin Mann, M.B.A
Full-Time Faculty:
Julene Boger B.S. Claudia Jurowski, Ph.D.
Don Carlson Richard McNeill, Ed.D.
Galen Collins, Ph.D.
Ron Evans, B.S., CHA
Frances Ann Hill, Ed.D.
Jon Hales, Ed.D.
Richard Howey, Ph.D.
Lenka Hospodka, M.B.A.
Kathleen Krahn, M.Ed.
Wallace Rande, Ed.D.
Allen Reich, PhD.
Bruce Urdang, JD
Gary Vallen, Ed.D.
Paul Wiener, Ed.D.
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Degree Requirements
Students seeking a Bachelor of Science degree with a major in Hotel and Restaurant Management or International Hospitality Management must complete a curriculum of at least 120 semester hours. A minimum of 30 credit hours must be at the upper-division (300 or 400) level. SUMMARY OF REQUIRED COURSEWORK
Semester Hours Hotel and Restaurant Management Major
Semester Hours International Hospitality Management
Major Liberal studies requirements 35 35-37
Hospitality core curriculum 45 45
Business auxiliary courses 15 21 (6 credits overlap with Lib. Studies)
Modern/foreign language 8 16 (8 credits overlap with Lib. Studies)
Adviser-approved electives or international hospitality courses
12 12 (depends on initial language
placement)
General electives 5 As Needed
TOTAL: 120 Hours TOTAL: 120 Hours
We strongly recommend an internship as part of the HRM major.
The IHM major requires an internship and one semester of study abroad.
LIBERAL STUDIES REQUIREMENTS FOUNDATION STUDIES
English 105 (or transfer English 101 & 102 = 6 hours) 4 hours
Math 114 or higher (excluding MAT 150) 3 hours
DISTRIBUTION REQUIREMENTS (28 Hours Total)
Science 7 + hours
Aesthetic & Humanistic Inquiry
6 hours
Social & Political Worlds 6 hours
Cultural Understanding 6 hours
Liberal Studies Elective 3 hours
TOTAL: 35 HOURS MINIMUM
A list of courses approved for use in the distribution requirement blocks can be accessed through the Online Catalog: www4.nau.edu/academiccatalog/2011/AcademicCatalog.htm
GENERAL ELECTIVES
Courses that focus on cultural awareness and communication skills are highly recommended.
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TO MAINTAIN GOOD ACADEMIC STANDING: You must maintain a cumulative GPA of 2.0 in all NAU coursework. If your cumulative grade point average dips below the minimum levels listed in the NAU Undergraduate Catalog, you will be placed on academic probation. If you are placed on academic probation, your semester GPA must not go below a 2.0 or you will be suspended from the university. You may remain on probation for several semesters without being suspended, as long as your semester GPA does not drop below a 2.0, but you will not be allowed to enroll for more than 13 credit hours. Once you bring your cumulative GPA to a 2.0 or above, you will be taken off academic probation. If you are worried about your grade point average at any point in your academic career, make an appointment with the HRM Advisement Office to discuss the situation. It is much easier to prevent academic probation than to remedy it. ADDITIONAL GRADUATION REQUIREMENTS: The Hotel and Restaurant Management and International Hospitality Management majors require that you obtain a cumulative 2.50 GPA in all NAU hospitality administration and business auxiliary coursework by the time of graduation. Please contact the HRM Advisement Office if you have questions. You must complete attendance at six HRM or Business Pathway events prior to graduation. You must complete 1200 hours of relevant employment in a hospitality-related enterprise for the technical, hands-on portion of our degree programs. This work experience must be completed after high school graduation and before graduation with your NAU degree. Copies of pay stubs or W-2 tax forms that reflect the number of hours you worked, or a letter from your employer on company letterhead, can be used as proof of your work experience. Documentation of your work hours should be submitted to the HRM Advisement Office to be placed in your file.
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Hotel & Restaurant Management Major The Hotel & Restaurant Management major requires that you complete the 48-hour hospitality administration core and four additional business courses: ECO 284, ECO 285, ACC 255, and FIN 303/HA351/ HA415. You must also complete two semesters of modern language study. Finally, you work with your adviser to design a 12-hour block of approved electives appropriate to your career goals. Approved electives are typically upper-division hospitality administration courses. If students are interested in pursuing additional education, they can elect to take the following courses to prepare them for the MBA degree.
1. NAU MBA TRACK:
MAT 119 Finite Math (substitute for MAT 114 as math foundations requirement)
ACC 256 Managerial Accounting (substitute for HA 260)
FIN 311 Principles of Finance (substitute for FIN 303)
ECO 201 Business Statistics (as an adviser approved elective)
MKT 333 Introduction to Marketing (substitute for HA365)
MGT 300 Managing Behavior in Organizations (as an adviser approved elective)
MGT 301 Operations Management (as an adviser approved elective)
ACC 205 Legal, Ethical, Global, and Regulatory Environment of
Business. (as an adviser approved elective)
(The NAU MBA program has agreed that students completing the HRM major, including these substitutions, will have satisfied the MBA program prerequisites, provided that certain grade requirements also are met. Please note that completing these requirements does not guarantee admission to the NAU MBA program. Students must apply for the NAU MBA program and be considered alongside other applicants. Please contact the NAU MBA program office early in your academic career if you are interested in pursuing the NAU MBA track option (928-523-7342). You will need special permission to gain access to some courses.)
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School of Hotel & Restaurant Management
Freshman Year
1st term 2nd term HA 100 Introduction to Hospitality Industry 1 HA 250 Introduction to Property Management 3
HA 210 Guest Services Management 3 HA 240 Food Service Systems Management 3 CIS 120 Introduction to Computer Info
(SCI: SAS) 3 ENG 105 Critical Reading/Writing (FNRQ) 4
MAT 114 Quantitative Reasoning 3 LS Liberal Studies (SCI:LAB) 4 LS Liberal Studies 3 LS Liberal Studies 3 NAU Transition to College
Total units 14 Total units 17
Sophomore Year 3rd term 4th term
ECO 280 Economics 3 HA280 Bar and Beverage Management 3 HA 270 Technology II 3 HA243 Commercial Food Lecture 3 ACC 255 Financial Accounting 3 LS Language (102) (CU) 4 LS Language (101) (CU) 4 LS Liberal Studies / Diversity 3 LS Liberal Studies / Diversity 3 HA260 Hospitality Managerial Accounting 3
Total units 16 Total units 16
Junior Year 5th term 6th term
HA 335 Hospitality Law 3 HA 355 Food and Beverage Cost Control 3 HA 315W Hospitality Leadership Systems 3 HA 365 Hospitality Marketing 3 HA Elective Major Elective 3 HA 415 Revenue Management 3 LS Liberal Studies 3 LS Liberal Studies 3 LS Liberal Studies 3 HA Elective Major Elective 3
Total units 15 Total units 15
Senior Year 7th term 8th term
HA 380 Global Issues in Hospitality 3 HA 490C Senior Seminar 3 HA 351 or FIN 303
Hospitality Finance or Concepts in Finance
3 HA 400 Hospitality Sales Management 3
HA Elective Major Elective (300-400 Level) 3 MGT 303 Concepts in Management 3 GE General Elective 3 HA Elective Major Elective (300 – 400 Level) 3 HA 345 Hospitality Human Resources 3
Total units 15 Total units 12 This degree progression plan is to be used in conjunction with the academic catalog and degree audit
report. Students should see an academic advisor regularly to confirm their academic progress. Students must see an academic advisor before enrollment for the 7th term in preparation for
graduation. Many courses have pre-requisites. Please check the academic catalog for pre-requisite and
placement information.
Bachelor of Science Hotel & Restaurant
Management 2011 - 2012 Undergraduate Catalog
Degree Progression Plan
11
PROGRAM INFORMATION 2.50 GPA required for HRM and Business Core classes 1200 hours Hospitality Work Experience post high school 6 Pathway events GENERAL INFORMATION
Classes taken out of sequence may affect the timely completion of the program of study
Honors students complete different requirements to meet NAU's liberal studies program. Students should consult an Honors Program advisor for complete information on fulfilling Honors Liberal Studies requirements. Students should see an academic advisor regularly to confirm their academic progress.
All students are required to complete at least 120 total units which includes:
- 35 units of liberal studies courses: http://www4.nau.edu/aio/Articulation/LScourselist.htm
- 6 units of diversity courses: (3 units in Global & 3 units in Ethnic)
http://www4.nau.edu/aio/Articulation/DiversityCourseList/htm
- 30 units of upper division courses (300-400 level), 18 of these units must be taken at NAU
English placement: http://www.nau.edu/comp/placement.html
Math placement: http://www.cefns.nau.edu/Academic/Math/studentInformation/Placement/Placement.shtml
CONTACT INFORMATION School of Hotel & Restaurant Management
Kim Knowles Advisement Coordinator (928) 523-9587 [email protected] Jessica Shipley Academic Advisor (928) 523-9050 [email protected]
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International Hospitality Management Major The International Hospitality Management major requires that you complete the 48-hour hospitality administration core and seven additional business courses: ECO 284, ECO 285, ACC 255, FIN 303/HA351/HA415, MGT 300, MGT 405 or MKT 480, and ECO 486. The IHM major requires four semesters of modern foreign language study. Additionally, you must complete an internship as part of your coursework, as well as HA 284 and HA 384. Finally, the IHM major requires that you complete one semester of coursework abroad. This major is ideal if your career goals include working in international hospitality operations or if you have a general interest in international travel and tourism. Coursework Specific to the International Hospitality Management Major: MGT 300: Managing, Organizing, and Leading: (3). The environment of organizations, planning,
organizing, leading and reviewing processes and systems. Prerequisite: By special permission from the W.A. Franke College of Business
MGT 405: International Management (3). Influences of financial, environmental, socio-cultural,
political, and economic forces on management theory and practices of multinational enterprises. Prerequisites: MGT 300, HA 365, and FIN 303 by special permission from the W.A. Franke College of Business
-or- MKT 480: International Marketing (3). Marketing opportunities and strategies for firms involved in
marketing across national borders and in other countries. Special attention is given to planning and implementing marketing mix variables in international settings. Prerequisite: HA 365 by special permission from the W.A. Franke College of Business
HA 284: International Travel & Tourism (3). Provides an in-depth examination of international
tourism including scope, socioeconomic impact, and tourism development issues. HA 384: Destination Development (3). Development of the destination tourist attraction with an
emphasis on economic, environmental, and sociological factors. Prerequisite: HA 284.
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School of Hotel & Restaurant Management
Freshman Year 1st term 2nd term HA 100 Introduction to Hospitality Industry 1 HA 250 Introduction to Property Management 3 HA 210 Guest Services Management 3 HA 240 Food Service Systems Management 3 CIS120 Introduction to Computer Info
(SCI:SAS) 3 ENG 105 Critical Reading/Writing 4
MAT 114 Quantitative Reasoning 3 LS Modern Language (102) (CU) 4 NAU 100 Transition To College 1 LS Liberal Studies/ Diversity 3 LS Modern Language (101) (CU) 4 Total units 15 Total units 17
Sophomore Year 3rd term 4th term
HA270 Hospitality Info Technology II 3 HA 260 Hospitality Managerial Accounting 3
ACC 255 Financial Accounting 3 HA 243 Commercial Food Lecture 3 ECO 280 Economics 3 HA 280 Bar and Beverage Management 3 LS Modern Language
(201) (CU) 4 LS Modern Language
(202) 4
LS Liberal Studies–(SCI: LAB) 4 LS Liberal Studies/ Diversity 3 Total units 17 Total units 16
Junior Year
5th term 6th term HA 284 International Travel & Tourism 3 Study Abroad Semester HA 315W Hospitality Leadership 3 HA 380 International Hospitality Operations 3 HA 415 Revenue Management 3 HA 345 Hospitality Human Resources Mgt. 3 LS Liberal Studies 3 HA 384 Destination Development 3 LS Liberal Studies 3 HA 400 Hospitality Sales Management 3 Total units 15 Total units 12
Senior Year
7th term 8th term FIN 303 or HA 351
Concepts in Finance or Hospitality Finance
3 HA 490C Senior Seminar 3
HA 365 Hospitality Marketing 3 HA 335 Hospitality Law 3 MGT 300 Concepts in Management 3 MGT 405 or
MKT 480 International Management or International Marketing
3
HA 280 Bar and Beverage Operations 3 HA 355 Food and Beverage Cost Control 3
HA 408 Field Work Experience 6 Total units 17 Total units 12
This degree progression plan is to be used in conjunction with the academic catalog and degree audit
report. Students should see an academic advisor regularly to confirm their academic progress. Students must see an academic advisor before enrollment for the 7th term in preparation for
graduation. Many courses have pre-requisites. Please check the academic catalog for pre-requisite and
placement information.
Bachelor of Science International Hospitality
Management 2011 - 2012 Undergraduate Catalog
Degree Progression Plan
14
PROGRAM INFORMATION 2.50 GPA in HRM and Business Core classes 1200 hours Hospitality Work Experience post high school 6 Pathway events prior to graduation HA 408- Fieldwork Experience required 6 hours One semester abroad required (Fall or Spring Semester only) GENERAL INFORMATION
Classes taken out of sequence may affect the timely completion of the program of study Honors students complete different requirements to meet NAU's liberal studies program. Students
should consult an Honors Program advisor for complete information on fulfilling Honors Liberal Studies requirements.
All students are required to complete at least 120 total units which includes: - 35 units of liberal studies courses: http://www4.nau.edu/aio/Articulation/LScourselist.htm - 6 units of diversity courses: (3 units in Global & 3 units in Ethnic) http://www4.nau.edu/aio/Articulation/DiversityCourseList/htm - 30 units of upper division courses (300-400 level), 18 of these units must be taken at NAU
English placement: http://www.nau.edu/comp/placement.html Math placement:
http://www.cefns.nau.edu/Academic/Math/studentInformation/Placement/Placement.shtml
CONTACT INFORMATION School of Hotel & Restaurant Management
Kim Knowles Advisement Coordinator (928) 523-9587 [email protected] Jessica Shipley Academic Advisor (928) 523-9050 [email protected]
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CERTIFICATES Hotel & Restaurant Management
2011–2012 Undergraduate Catalog
CERTIFICATE IN RESTAURANT MANAGEMENT
Required Coursework
17 Units
PREFIX & # TITLE UNITS
HA 240 Food Service Systems Mgmt 3
HA 280 Beverage and Bar Operations 3
HA345 Hospitality Human Resources Mgmt 3
HA355 Food & Beverage Cost Control 3 Requires Financial Accounting
HA 243 Commercial Food Services 3 Prerequisite HA240
HA 442 Advanced Food and Beverage Mgmt 3 Prerequisite HA240 and HA355
CERTIFICATE IN INTERNATIONAL TOURISM MANAGEMENT
Required Coursework
15 Units
PREFIX & # TITLE UNITS
9 UNIT CORE CLASSES
HA 390 International Hospitality Operations 3
GSP 276 or
HA384
Planning for Sustainable Tourism
Destination Development
3
PRM 300 Ecotourism 3
6 UNITS FROM THE FOLLOWING LIST
HA 270 Hospitality Information Technology II 3
HA 284 International Travel and Tourism 3
HA 384 Destination Development 3
HA 400 Hospitality Sales Management 3
HA 401 Resort and Club Management 3
GGR 576 * Geography of Tourism & Recreation 3
PRM 325 Special Events Planning 3
PRM 383 Community and Commercial Recreation 3
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HOSPITALITY MARKETING AND SALES CERTIFICATE
Required Coursework
15 Units
PREFIX & # TITLE UNITS
FCB Sales and Marketing Courses
MKT 333 Introduction to Marketing 3
MKT 334 Consumer Behavior and Satisfaction 3
MKT 337 Professional Selling 3
MKT 436 Services Marketing 3
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HRM Sales and Marketing Courses
HA 400 Hospitality Sales Management 3
3
HOSPITALITY ACCOUNTING CERTIFICATE
Required Coursework
21 Units
PREFIX & # TITLE UNITS
FCB Accounting Courses
ACC 255 Principles of Accounting, Financial 3
ACC 256 Principles of Accounting, Managerial 3
ACC 300 Accounting Systems 3
ACC 355 Financial Reporting I 3
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HRM Accounting Courses
HA 260 Hospitality Managerial Accounting 3
HA 355 Food and Beverage Cost Control 3
HA 415 Hospitality Revenue Management 3
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*Graduate course. Please consult with the NAU Graduate College for details on how to register. Special Notes All units of certificate coursework must be completed at NAU. All certificate coursework must be
completed with grades of C or better Please be aware that some courses have prerequisites that you also must take. Consult the
current NAU Undergraduate Catalog for details. Some courses may not be offered every semester. Please consult the department that offers the
course for more information. To be awarded a certificate at the completion of your studies, you must submit a certificate application form to the NAU Registrar’s Office. Please consult your advisor for details.
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Hospitality Administration (HA) Course Descriptions REQUIRED CORE HA 100: Introduction to the Hospitality Industry (1)
Introduces the hospitality industry through a review of its historical development. HA 210: Guest Service Management (3)
Studies front-of-the-house operations, including bell service, guest reception, and reservation systems. Prerequisite: HA 100.
HA 240: Food Service Systems Management (3)
Introduces the basic principles of commercial food selection, storage, preparation, and service. Prerequisite: HA 100. Introduces the basic principles, procedures, and techniques involved in managing food and beverage operations.
HA 243/243L: Commercial Food Lecture and Lab (3)
Application of the principles, procedures, and techniques involved in small and large-quantity food preparation and production. Introduces the basic principles, procedures, and techniques involved in managing food and beverage operations Prerequisites: HA 240 $100.00 lab fee.
HA 250: Introduction to Property Management (3)
Introduces professional housekeeping and its administration, maintenance of physical plant, and employee supervision.
HA 260: Hospitality Managerial Accounting (3)
Studies financial statement analysis, asset management, ratio analysis, analytical techniques, and investment decision making. Prerequisites: ACC 255 and HA 170.
HA 270: Hospitality Information Technology II (3)
Describes the basic functions found in hotel and restaurant management systems and devotes a significant amount of time to learning industry specific applications. Prerequisite: CIS120/L. $100 lab fee.
HA 280 Beverage and Bar Operations (3) Introduces the history of the beverage industry and the production and classification of
waters, teas, coffees, and alcoholic beverages. The sales, service, and control system of the alcoholic beverage industry are also discussed. Prerequisites: HA 240.
HA 315W: Hospitality Leadership Systems (3)
A junior level writing-intensive course that gives a theoretical and practical overview of leadership and communication processes characteristic of the hospitality industry. Prerequisite: ENG 105. $30.00 lab fee.
HA 335: Hospitality Law (3)
Common law and its application to the hospitality industry, including basic contracts, administrative law, government regulations, and legal concerns resulting from the innkeeper-guest relationship.
HA 345: Hospitality Human Resource Management (3)
Development of human resources management skills; exploration of ethical issues inherent to the hospitality industry.
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HA 351: Corporate Finance for Hospitality Managers (3) Examines financial management's role within the hospitality industry and how it maximizes the value of hospitality corporations. Students may also take FIN303 instead of this course to meet the requirement.
HA 355: Food and Beverage Cost Control (3)
Management of systems and techniques utilized to control food, beverage, and labor costs in the hospitality industry. Prerequisites: ACC 255 and CIS120 or HA170.
HA 365: Hospitality Marketing (3)
Marketing objectives and strategies as related to consumer demands, marketing planning, and selling methodologies for the hospitality industry.
HA 380: International Hospitality Operations (3)
The course provides students with an introduction to the dimensions and nature of the global environment in which hospitality properties operate.
HA 400: Hospitality Sales Management (3)
Sales management and skills methodologies specifically applied to the hospitality industry and its sub-industries. Prerequisite: HA 365.
HA415: Revenue Management (3) This is an introductory course in Revenue Management. It will cover the history and
emergence of Revenue Management as a vital concept in maximizing revenues and profitability for a hotel.
HA 490C: Senior Seminar (3)
A senior-level capstone course that incorporates organizational theory, strategic planning, and simulated problem solving. Prerequisites: Senior status in HRM and completion of or concurrent enrollment in remaining HA core courses.
* Only students who cannot come to NAU’s Flagstaff campus to attend classes are eligible for
web-based instruction with the exception of summer courses. Courses are accessed through the NAU homepage: http://www.nau.edu (Extended Campuses link). Students contact their instructors by E-mail. The registration and course schedules for web classes are the same as for regular classes.
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Hospitality Administration (HA) Course Descriptions ELECTIVES HA 284: International Travel and Tourism (3)
Provides an in-depth examination of international tourism, including scope, socioeconomic impact, and tourism development issues.
HA 325: Facilities, Equipment and Layout (1)
Fundamentals of facilities planning for commercial, institutional, and industrial food service including planning, layout, and design of production and service areas.
HA 371: Hospitality Information Technology III (3)
Technology as a management (versus operations) tool in problem solving at property or corporate levels. Topics include application acquisition.
HA 384: Destination Development (3)
Development of the destination tourist attraction with an emphasis on economic, environmental, and sociological factors. Prerequisite: HA 284.
HA 411: Club Management (3)
Covers the history and development of club management including the daily aspects of managing golf, spa, timeshare, and recreational facilities.
HA 407: Meeting Planning (3)
Covers meetings, conferences, and various event management. HA 408: Fieldwork Experience (1-12)
Supervised field experience in an appropriate agency or organization. May not exceed 12 hours of credit. Prerequisites: junior status and a cumulative GPA of at least 2.5.
HA 410: Managing Customer Service
The purpose of this course is to provide strategies and tactics for managing service expectations and experiences. This course offers unique and useful guidance on the hiring, training, retentions and empowerments of service professionals.
HA401: Resort Management (3) Covers the history and development of resort management including the daily aspects of
managing a resort, golf, spa, timeshare, and recreational facilities. HA421: Property Systems Design (3)
Principles and techniques required to successfully analyze, design, plan, and maintain various types of hotel and restaurant facilities.
HA 435: Hospitality Litigation (3)
In-depth analysis of the litigation process both procedurally and substantively, as it relates to the hospitality industry. Prerequisite: HA 335.
HA 442: Advanced Food & Beverage Management (3)
The development of a business plan and operational procedures for a restaurant operation. Prerequisites: HA 240 and HA 355.
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HA 445: Training and Evaluation (3) Applications-based course in how to design, implement, and evaluate training using an instructional design model. Prerequisite: HA 345.
HA 477: Gaming & Casino Management (3)
History, development, and management of casinos and gaming. Emphasis on environment, operations, regulation, accounting, auditing, and taxation of casinos and gaming operations. $10.00 fee.
HA 492: International Hospitality Marketing (3)
Marketing to the international traveler industry and public sector. Prerequisite: HA365 or International Group.
HA 494: European Hospitality and Tourism (3)
Introduces the elements of European travel, tourism, and lodging. Emphasis on immersion into hospitality systems. Attention paid to sociopolitical influence. (Summer. Taught concurrently in Europe with HA 495.)
HA 495: European Food Service Management (3)
An in-depth analysis of various European food preparation, food service, and food management practices, focusing on firsthand experience. (Summer. Taught concurrently in Europe with HA 494.)
HA 497: Independent Study (3-6)
Opportunity to work under faculty supervision on a research project. Areas of study are determined with faculty member. May not exceed 6 hours of credit.
HA 499: Contemporary Developments (1-3)
Examines recent trends and investigations in a selected area of the hospitality industry.
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Who Has Recruited and Hired HRM Graduates?
Alaskan Airlines
American Express
Applebee's
ARAMARK Corporation
Arizona Biltmore Resort
Baker's Square
Bellagio—The Resort
Bennigan's
Best Western International
Big 4 Restaurants, Incorporated
The Boulders Resort
Caesar's Tahoe
California Pizza Kitchen
Chart House
Cheesecake Factory
Chili's Grill and Bar
Choice Hotels International
Coco's Restaurants
Darden Restaurants (Olive Garden & Red Lobster, Bahama Breeze)
Denny's, Incorporated
Subway
Disneyland
Don Pablo's Restaurants
Doubletree Hotels
E & J Gallo Family Winery
ECOLAB
Embassy Suites
Enchantment Resort
Forest Highlands Country Club
Four Seasons Hotels
Furr's/Bishop's Cafeterias
Harvey’s Resort and Casino
Hilton Hotels Corporation
The Hotel Group
Houston’s Restaurants
Houlihan’s Restaurants
HVS Global Hospitality Consulting
Hyatt Hotels Corporation
InnSuites International
La Quinta Inns
L’Auberge de Sedona
Levy Group Restaurants
Long John Silvers
Marriott International Corporation
Marie Callender’s Restaurants
McDonald’s
Mesa Pavilion Hilton
MGM Grand
Moab McCall Brewery
National Park Service
Navajo Nation Enterprises
New York Pizza Dept.
Old Spaghetti Factory
Omni Hotels
Panda Express
Pappas Restaurants
Pat & Oscar’s Restaurants
Paradise Bakery and Café, Inc.
The Phoenician Resort
The Pointe Resorts
Princess Cruises
Radisson Hotels & Resorts
Restaura, Inc.
Robert Mondavi Vineyards
Scottsdale Princess Resort
Servico Hotels & Resorts (Lodgian Corp)
Sodhexo
Souplantation/Sweet Tomatoes
STA Travel Group
Starbucks
Starwood Resorts
Sysco Food Service of Arizona
TGI Fridays, Incorporated
Universal Studios
Walt Disney World
Westin La Paloma
Wigwam Resort
Wildflower Bakery
Wyndham Hotels & Resorts
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One-of-a-Kind Opportunities
SUMMER STUDIES IN EUROPE The Summer Studies in Europe program is based in both Holland and Switzerland. Students travel through northern Europe during the first half of the program, while based at a prestigious Dutch school. During the second half of the program, students discover southern Europe while based in the heart of the Swiss Alps. Each student completes six hours of upper-division coursework (HA 494 and HA 495), for which there are no prerequisites. As an added recognition of the value of this program, each student receives 400 hours of work experience credit, which may be applied towards the graduation requirement of 800 hours. Classes meet three to four days a week during the five-week program, with the remainder of each week devoted to travel. Learn about Europe—its people, customs, and the nature of the European hospitality industry—while traveling throughout the Continent. Contact Dr. Wiener for additional information.
FIELDWORK EXPERIENCE (Internships) Fieldwork experience is designed to provide qualified students with an opportunity to gain practical experience in a career field in which they have interest and in which they have received academic training. Students invest one semester (fall, spring, or summer) and work full time on a company's premises. To be eligible for fieldwork experience, students must have a cumulative GPA of 2.5 or above and they must have completed a minimum of 60 credit hours, including a majority of the university liberal studies program and the hospitality administration core, before being approved for an internship. Fieldwork experience provides an extraordinary opportunity for students to "touch their future" with hands-on experience, which often paves the way for jobs within the hospitality industry. Contact Suzanne Siler for additional information.
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INTERNATIONAL EXCHANGE PROGRAMS Students at the School of Hotel and Restaurant Management have the possibility of studying abroad for a semester through our international exchange program. Coursework completed abroad counts for NAU credit. We have exchange agreements with various institutions around the world that all offer classes in English. These programs include:
Leeds Metropolitan University (School of Tourism and Hospitality Management) in Leeds, England
Oxford Brooks University (School of Hotel & Restaurant Management) in Oxford, England
NHTV Breda University of Applied Sciences, in Breda, The Netherlands
The Groningen Polytechnic (Department of Facility Management) in Groningen, The Netherlands
The Institute of Tourism Education in Macao, China
The Monterrey Institute of Technology--Mazatlan Campus in Mazatlan, Mexico
The University of Newcastle (School of Business) in Newcastle, Australia
Charles Darwin University (School of Tourism and Hospitality) in Darwin, Australia
International University of Applied Sciences in Bad Honnef, Germany Depending on a student’s interests, he/she can study at any of these institutions, in either spring or fall, and classes taken will count for up to 15 NAU credit hours. Students are required to have at least a 2.5 cumulative GPA and have sophomore status (30 NAU or transfer credits completed) when they apply for our international exchange program. Students also have the opportunity do an internship in any country where our exchange partners have internship positions available and where English is spoken (United Kingdom, The Netherlands, most of western Europe, Australia, and the Caribbean). The international exchange program not only enables students to study in different social and academic environments, but also gives them the opportunity to live in a different culture and travel. The exchange program has been in existence since 1994, and more than 100 HRM students have studied abroad since its inception. Contact Dr. Wiener for additional information.
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HRM Student Activities
We encourage you to get involved in an HRM student organization. Involvement in student activities is a great way to network with other students and industry leaders, build valuable leadership experience, and have fun. Join us for Club Night, at the beginning of each semester, when you can learn more about each organization.
HRM Student Organizations
Club Managers Association (CMAA) is designed for students with an interest in the club industry. Networking and continuing education are the focus of this organization. Members get involved in fund-raising
activities, attend the national conference and senior chapter meetings, host club manager speakers, volunteer at a major PGA golf tournament, as well as go on tours of clubs. This is a great way to obtain internships and quality F & B training. If you are interested in learning about the club industry, this organization will help you open doors. See Dr. Wiener for additional info.
Hospitality Sales and Marketing Association International (HSMAI) is an organization designed for HRM students focused or
beginning to focus upon a hospitality career to either market to or service the $75 billion group and meetings industry. The aim of HSMAI is to enhance career and leadership growth by offering “sponsored” networking opportunities with industry contacts, one-on-one mentoring opportunities, students and industry practitioners, industry speakers and programs at CMSA meetings, and scholarships provided by industry open only to HSMAI members. See Dr. McNeill for additional info.
The Wine Club is designed for students to explore the world of wine. Tastings are held to allow students to sample wines from all over the world, and share their perceptions with fellow members. Everyone is encouraged, (but not
required), to research wine and areas they are interested in, to share with members. If you are interested in learning more about wine, you should consider joining the HRM Wine Club. Please see Dr. Rande for additional info.
Delta Sigma Pi is a professional business fraternity organized to foster the study of business in universities; to encourage scholarship, social activity, and the association of students for their mutual advancement by research and
practice; to promote closer affiliation between the commercial world and students of commerce and further a higher standard of commercial ethics and culture and the civic and commercial welfare of the community. See Prof. Reich for additional info.
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Meeting Professionals International (MPI) is for students wanting to network in the world of meeting/event/corporate planners while developing friendships. We attend chapter meetings in PHX and also hold local
meetings. We invite guest speakers from the industry to HRM for an evening of sharing also. See Dr. Vallen for more info.
Future Executive Leaders in Hospitality (FELH) is an HRM organization established. Our group meets every month for a social evening. We also spend time doing volunteer projects, trying to generate funds for scholarships, organizing workshops, and inviting speakers to talk about leadership specific topics.
See Dr. Hill for additional info.
Eta Sigma Delta (ESD) is a hospitality honor fraternity that recognizes HRM students with outstanding academic achievement. Members must have and maintain a grade point average (GPA) of 3.0 or higher. Members get involved in HRM fund-raising, community, and social events. Students can join ESD in their sophomore year. See Dr. Vallen or Prof. Reich for additional info.
National Society of Minorities in Hospitality (NSMH) addresses diversity, multiculturalism, and career development for its student members. We provide events and programs that facilitate building relationships between students, industry
professionals, other hospitality organizations, and each other. See Kathleen Krahn for additional info.
Hospitality Entrepreneurs (HE) is an organization designed to give its members the opportunity to be exposed to the many aspects of the hospitality industry from an entrepreneurial perspective. Some of the activities include
tours and visits to properties, as well as hosting guest speakers who are successful entrepreneurs. See Suzanne Siler for additional info.
United Club Council (UCC) coordinates the activities of all HRM student organizations, helping to avoid overlaps and conflicts. The council is typically comprised of a president or an appointed officer from each club and chaired by a faculty advisor. See Kim Knowles for additional info.
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HRM Scholarship Program Each year, the School of Hotel & Restaurant Management awards scholarships to its highest academic achievers. For the 2011-2012 academic year, these scholarships totaled more than $60.000. Applications: Are available on the HRM webpage from December 1 through January 31. They must be submitted by January 31st. Minimum Requirements: A cumulative GPA of at least 2.50. 15 hours completed at NAU by Jan. 31st, of which 2 classes must carry the HA prefix. Awards: HRM scholarships are awarded during University Honors Week in April. Receipt of Funds: All scholarship funds are transferred to NAU’s Office of Financial Aid, where they are applied to your tuition for the following academic year. Past contributors to HRM's scholarship program include: American Culinary Federation of Northern Arizona American Hotel Foundation ARAMARK Sports and Entertainment Services Arizona Hotel & Motel Association, Inc. Arizona Restaurant Association, Northern Chapter. Richard Barrett Burns, Esq. Scholarship Brinker International Campisi Family Scholarship Choice Hotels International Club Managers Association of America, Senior Chapter ECOLAB Eurest Dining Services Enchantment Resort Forest Highlands Country Club Four Seasons Garden Fresh Restaurant Garnet McEuen Byers Academic Scholarship for Women Grand Canyon Railway Mark J. Hirte Memorial Scholarship Hilton Hotels, Inc. Hospitality Financial and Technology Professionals Group HRM Casino Night HRM Clothing Fund/Career Images HRM Wine Dinner International Gold and Silver Plate Society
International Office at NAU ILX Resorts Kern Family Endowment Rudy Kratzenberg InnSuites Memorial Award L'Auberge de Sedona Chuck Maddock Award Matson Family Scholarship Mesa Pavilion Hilton Multi-Systems Incorporated Network of Executive Women in Hospitality (NEWH) Ray and Patty Newton Excellence in Hospitality Award Old Spaghetti Factory Pappas Restaurants Paradise Bakery and Café, Inc. Pepsi-Cola Bottling Co. The Phoenician Resort Cecil Ravenswood/The Wigwam Resort Award Red Lobster (Darden Restaurants) Joey Sarmiento Memorial Scholarship Sodexho-Marriott Services Southern Arizona Innkeepers Association Valley Hotel & Resort Association Vera Hospodka Memorial Scholarship W & A Marriott Foundation Woody and Vicky Johnson, Macayo’s Restaurants Wyndham International Xanterra Parks and Resorts Yavapai-Apache Nation
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Frequently Asked Questions ABOUT THE HRM PROGRAM
What majors are offered at the School of Hotel & Restaurant Management?
We offer a Bachelor of Science degree with your choice of two majors: Hotel and Restaurant Management or International Hospitality Management. Both are well-rounded, four-year programs that address all aspects of the hospitality industry. They differ in several ways and serve students with different types of goals. The Hotel and Restaurant Management major offers more freedom in choosing electives and more flexibility in tailoring your class schedule from semester to semester. The International Hospitality Management major requires greater foreign language facility, at least one semester abroad, and a mandatory internship. There is more focus on international management, marketing, economics, and tourism in the International Hospitality Management major.
Can I minor in Hotel & Restaurant Management?
No. However, we do offer four 15-21 unit certificates that non-majors can complete (Management). Please contact the HRM Advisement Office for details.
Will I get culinary experience?
Even though you will get hands-on experience in how a kitchen and dining room function, and you will be exposed to what it takes to run an efficient kitchen operation, your culinary experience will be limited. We are not a cooking or culinary school.
What is the difference between a degree in HRM and one in business?
For all practical purposes, the HRM degrees are business degrees. The difference is that our degrees have a concentration and focus in the hospitality industry. If you feel that you want to develop and grow professionally in this industry, this is the place for you!
What is the average starting salary I can expect to earn in the hospitality industry?
The average starting salary of HRM graduates is around $35,000 per year. Graduates placed in high cost-of-living locations are generally compensated accordingly.
