SCDL PGDBA Principles and Practices of Management Bible

Principle and Practice of Management (PPM)

LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Select The Blank

Question Brands are associated with lifestyles and people's________.

Correct Answer aspirations

Your Answer expectations

Multiple Choice Multiple Answer

Question What are the common challenges faced by the retail business?

Correct Answer Special mindset to develop special strategies , Coping with the

change

Your Answer The cultural aspect

True/False

Question Fast food chains are not a corporatised service.

Correct Answer False

Your Answer False

Select The Blank

Question A study by a consultant at Kearney has projected that the organized

retail business in India would be worth________by 2005.

Correct Answer Rs.1,60,000 crore

Your Answer Rs.1,70,000 crore


Question The channels through which corporate governance may bear on

performance are activated through several structural and institutional factors as follows

Correct Answer legal, political and regulatory environment , financial structure of

corporation , structure and functioning of co.

Your Answer legal, political and regulatory environment , financial structure of

corporation , structure and functioning of co.

Multiple Choice Single Answer

Question What is indispensable to accurate internal budgeting and to setting

financial and expansion policies.

Correct Answer Sales forecasting

Your Answer Sales forecasting

Select The Blank

Question Necessity of control in business organisation arises due to number of

factors, one of which is ________ of organisations themselves.

Correct Answer complexity

Your Answer inflexibility


Question Every company undertakes the process of forecasting by various

competent authorities which can be listed as

Correct Answer CII , RBI , CMIE

Your Answer CII , CMIE


Question What percentage does the organized sector within the retailing sector

represent?

Correct Answer just 2%

Your Answer just 2%

Select The Blank

Question The retailing sector in India has been quite________.

Correct Answer staid and boring

Your Answer staid and boring

True/False

Question Revenue model is a challenge in the service sector.

Correct Answer True

Your Answer True


Question Some tips for improving written communication would be

Correct Answer Avoid unnecessary words , Use simple words and phrases , Use

short and familiar words

Your Answer Avoid unnecessary words , Use simple words and phrases , Use short

and familiar words

Select The Blank

Question Service sector has grown because of________.

Correct Answer contracting

Your Answer contracting

True/False

Question Insurance never faces the challenges of branding, packaging and

revenue model.


Your Answer False

Match The Following

Question Correct Answer Your Answer

Ethical Subjectivism Right or wrong depends on Ethical Principles Right or

wrong depends on Ethical Principles

Respect for human dignity Ethical principle Ethical principle

Disclose what an employee thinks to be wrongdoing Whistle blowing Whistle

blowing

Obligation of confidentiality and loyalty to the organization People who hold this

principle find no difference between a whistle blower and traitor People who hold this

principle find no difference between a whistle blower and traitor


Question Who said, “Management is management of Men, Money, Machinery

Materials and Information?”

Correct Answer Anonymous

Your Answer Anonymous


Question Multiple Choice Multiple Response

Correct Answer Loyalty , Devotion

Your Answer Loyalty , Devotion


Question Audit is an effective tool of corporate governance and can act/enable

Correct Answer self-regulation

Your Answer professionalism


Question Organizing is defined in different ways, viz.

Correct Answer Process , Relationship , Corporate citizen

Your Answer Process , Relationship , Corporate citizen , Financial aspects


Question Who said, “Management is the creation and maintenance of internal

environment in an enterprise, where individuals working in groups can perform

efficiently and effectively towards the attainment of gr

Correct Answer Koontz & O ‘Donell

Your Answer Koontz & O ‘Donell


Question Who said, “Management is a multiple organ that manages a business,

manages a manager and manages workers and work”?

Correct Answer Peter Drucker

Your Answer Peter Drucker


Question What type of control is most important for effective delegation?

Correct Answer Feedback

Your Answer Feedback

Select The Blank

Question Maintaining discipline and ________ those who perform properly, is an

element of direction.

Correct Answer rewarding

Your Answer controlling


Question One of the internal environment factors that influences management

is

Correct Answer Place

Your Answer Place


Question Which of the options mentioned below would be categorized as a

Franchisee store?

Correct Answer Footwear stores

Your Answer Footwear stores

True/False

Question Demand forecast is one of the popular forecasts.

Correct Answer True

Your Answer True


Question Disclosures must be made to the board by the management, relating

to all

Correct Answer material and financial transactions

Your Answer material and financial transactions

Select The Blank

Question The directors should show________and commitment to their job.

Correct Answer interest

Your Answer determination

True/False

Question Foreign insurance companies can appoint majority directors on the

company board.


Your Answer True


Question The service sector has grown because of reasons mentioned below

Correct Answer tendency of distributing specialized knowledge and technology

capital for labour in the manufacturing industry , technology no longer gives a

competitive edge to manufacturing activities in the global scenario , as income

increases, consumer demands for services increase faster than those for goods

Your Answer tendency of distributing specialized knowledge and technology capital

for labour in the manufacturing industry


Question The term 'span of control' is also referred to as:

Correct Answer Span of management , Span of supervision , Span of authority

Your Answer Span of management


Question Communication is a two way process, it starts with

Correct Answer Communicator

Your Answer Communicator

True/False

Question W.Edward Deming introduced quality control in Japan.

Correct Answer True

Your Answer True


Question Name the leading ad agencies in India that have a separate event

section.

Correct Answer Vigennet , Ogilvy , Mathers

Your Answer Vigennet , Ogilvy , Mathers

True/False

Question Focus on savings and high bargaining interests of the consumer is an

obstacle in retail development in India.

Correct Answer True

Your Answer True

Select The Blank

Question ________acts are done willfully and not by chance.

Correct Answer Virtuous

Your Answer Spontaneous


Question What is proving that it is EQ more than IQ that underpins many of the

best decisions.

Correct Answer Science

Your Answer Science


Question The process of forecasting is based on

Correct Answer Future trends , Current analysis , Past performance

Your Answer Future trends , Current analysis , Past performance


Question To which environment is learning environment adaptive?

Correct Answer External

Your Answer External


Question People with high EQ understand people's which factor ?

Correct Answer Expectations

Your Answer Expectations

True/False

Question Valency is the extent to which the outcome of the activity and its

success matters to the individual . (Level of motivation = Valency x Expectancy)

Correct Answer True

Your Answer True


Question It is said that 'Delegation is the key to control' and

Correct Answer information is guide to control

Your Answer information is guide to control


Question Research indicates that the limbic system learns best through

Correct Answer motivation , extended practice , feedback

Your Answer motivation , extended practice , feedback

Match The Following


Appley L Management is management of people and not the

direction of things Management is management of people and not the

direction of things

Definition of Management Management is management of men, money, machinery,

materials and information Management is management of men, money, machinery,

materials and information

Koontz and O'Donell Management is the creation and maintenance of internal

environment in an enterprise Management is the creation

and maintenance of internal environment in an enterprise

Peter Drucker Management is a multi-purpose organ that manages a

business, manages workers and work Management is a multi-

purpose organ that manages a business, manages workers and work

Select The Blank

Question ________ provide all types of help required to make the business more

efficient and profitable.

Correct Answer Consultants

Your Answer Consultants

True/False

Question Planning and control are closely interrelated and they do not

determine the accuracy of decision-making.


Your Answer False


Question Select the essentials of the policy formulation of the following.

Correct Answer positive , definite , clear

Your Answer positive , definite , clear


True/False

Question Indian business families are still avoiding joint ventures and tie-ups.


Your Answer False


Question Which among the following is an event management company?

Correct Answer Planet E

Your Answer Planet M

True/False

Question Robert Owen was a railroad builder in America.


Your Answer False

True/False

Question The service sector has not corporatised itself.


Your Answer False

Select The Blank

Question Management is a creative and ________ process.

Correct Answer Continuous

Your Answer Continuous

Select The Blank

Question W.Edward Deming introduced quality control in ________.

Correct Answer Japan

Your Answer Japan


Question Few of the benefits of direction are :-

Correct Answer Ensures stability and balance , Secures employee's co-operation ,

Facilitates change in organisation

Your Answer Ensures stability and balance , Secures employee's co-operation ,

Facilitates change in organisation


Question What type of control is most important for effective delegation?

Correct Answer Feedback

Your Answer Feedback


Question An SBU is an independent business with a coherent set of :-

Correct Answer Products , Competitors , Objectives

Your Answer Competitors , Objectives , Observations


Question Indian companies are neither technically nor financially sound, they are

always under the threat of :-

Correct Answer Takeovers

Your Answer Takeovers

Select The Blank

Question Henry Fayol was trained as a ________ engineer.

Correct Answer Mining

Your Answer Mining


Question Name the growing developer and publisher software created by SBU's

to handle product development for each of the segments like child, youth

entertainment etc.

Correct Answer Mindscape

Your Answer Mindscape


Question For most hi-tech service industries the major components are :-

Correct Answer Infrastructure , Knowledge , Labour

Your Answer Infrastructure , Knowledge , Labour


Question Vedanta being a systematic and formulated knowledge of life and

living, helps us to gain :-

Correct Answer Harmony , Peace , Bliss

Your Answer Consciousness , Harmony , Peace , Bliss


Question In the process of delegation, to whom some part of the authority is

allotted?

Correct Answer Subordinate

Your Answer Manager

True/False

Question Planning and control are closely interrelated and they do not

determine the accuracy of decision-making.


Your Answer True

Select The Blank

Question ________ is a flagship company of Aditya Birla Group.

Correct Answer Hindalco Grasim

Your Answer Hindalco Grasim

Match The Following


EQ The qualities that mark the people who excel in real life

The qualities that mark the people who excel in real life

Self-Motivation It requires a high level of optimism and persistence despite

rejection It requires a high level of optimism and persistence despite

rejection

Cost It signifies increased employees turnover It signifies

increased employees turnover

Benefit Differentiating between positive and destructive emotions

Being able to sense what others are feeling

Select The Blank

Question High morale is likely to be associated with superior motivation and low

morale with ________, and a lack of drive.

Correct Answer Frustration

Your Answer Frustration

Select The Blank

Question Planning depends on authenticity and ________ of information.

Correct Answer Reliability

Your Answer Reliability


Question In the complex new liberalized economy business families face

common problems such as :-

Correct Answer Unproductive labour , Falling share value , Transnational attach

Your Answer Unproductive labour , Falling share value , Transnational attach


Question Emotional intelligence is said to be the ability to sense, understand and

effectively apply the power and acumen of emotions as a source of :-

Correct Answer Information , Trust , Human energy

Your Answer Information , Trust , Human energy

True/False

Question An organization consists of individuals in which their formal roles and

structural positions bring them closer.

Correct Answer True

Your Answer True

Select The Blank

Question ________ thinks that all knowledge is not subjective and he is self-

conceit to possess it.

Correct Answer Knowledge worker

Your Answer Knowledge worker

True/False

Question Delegation and decentralization are closely related to each other.

Correct Answer True

Your Answer True


Question Name the law which says 'God is source of your efforts, God has

nothing to do with course of your efforts' :-

Correct Answer Law of Karma

Your Answer Law of Karma

Select The Blank

Question ________ acts are done willfully and not by chance.

Correct Answer Virtuous

Your Answer Virtuous


Question Companies like Godrej, Infosys are arranging which sessions for their

employees?

Correct Answer Yoga

Your Answer Yoga

Select The Blank

Question With liberalization markets are undergoing fundamental changes

including ________ and pressure on prices.

Correct Answer Competition

Your Answer Competition

True/False

Question Empathy is important for the need to retain talent.

Correct Answer True

Your Answer True


Question Some of the external factors that limit control are :-

Correct Answer Govt. policies , Market changes , Economic changes

Your Answer Govt. policies , Market changes , Economic changes


Question Name the leading event management companies in India :-

Correct Answer Midas , Pinnacle , Wizcraft

Your Answer Midas , Pinnacle , Wizcraft


Question The model presented by Dr. Chakraborty shows that Indian thought

has a keynote, that is :-

Correct Answer Balance

Your Answer Balance

Select The Blank

Question Closed mind, attitudes, ego, status, consciousness are ________

barriers.

Correct Answer Psychological

Your Answer Psychological

True/False

Question Policy is supposed to be immutable, unchanging and eternal.

Correct Answer True

Your Answer True


Question Span of management depends upon the ability of whom?

Correct Answer Employees

Your Answer Employees


Question One of the factors determining decentralization of authority is :-

Correct Answer Uniformity of policy

Your Answer Uniformity of policy


Question The lack of communication leads to :-

Correct Answer Information gap , Disintegration , Deviation from performance

Your Answer Information gap , Disintegration , Deviation from performance

Match The Following


Principle of unity of command This is performed by the

mangers at all levels in the organisation A subordinate gets orders from

just one boss

Managerial Function A subordinate gets orders from just one boss Mere issuing

of orders is not enough, the managers should monitor performance of their

subordinates.

Pervasive function Manger should invite the ideas and suggestions to produce

a sense of commitment It is the interpersonal aspect of management process

Principle of follow through It is the interpersonal aspect of management process

This is acceptance of order to be carried out effectively

True/False

Question Samartha Ramdas contributed to the conception of administration and

management

Correct Answer True

Your Answer True


Question What is the other important ingredient of hi-tech service industries,

besides labour?

Correct Answer Knowledge

Your Answer Knowledge


Question The general management challenges faced by the service sector are :-

Correct Answer Communicating the concept , Differentiating factors , Revenue

model

Your Answer Human Resource management , Communicating the concept , Revenue

model


Question Audit is an effective tool of corporate governance and can act/enable :-

Correct Answer Self-regulation

Your Answer Self-regulation

True/False

Question A strategy is a ploy or a past course of action.


Your Answer True

Select The Blank

Question Charles Babbage built the first prototype of modern ________.

Correct Answer Computers

Your Answer Computers


Question The different types of motivators would be :-

Correct Answer Positive , External , Financial

Your Answer Positive , External , Financial


Question Elements of direction are :-

Correct Answer Maintaining discipline , Motivation of subordinates , Rewarding

good performance

Your Answer Maintaining discipline , Motivation of subordinates , Rewarding good

performance



Question In which type of income class, does the insurance sector have to face

the challenge of making insurance a buying priority?

Correct Answer lower-middle

Your Answer lower-middle


Question Empathy is particularly important today as a component of leadership

for the following

Correct Answer rapid pace of globalisation , increasing use of teams , growing

need to retain talent

Your Answer increasing use of teams , growing need to retain talent , rapid pace of

globalisation

True/False

Question Financial institutions should maintain a close relationship to seek a

seat on the board.


Your Answer False



is


Your Answer Place

True/False

Question The financial structure is not one of the five channels of corporate

governance.


Your Answer False






Select The Blank





Question One of the external environment factors that influences Management

is

Correct Answer Legal

Your Answer Legal


Question This is one of the good control system where the system should

confirm to the nature and needs of the activity or position sought to be controlled

Correct Answer Suitability

Your Answer Suitability

Select The Blank

Question It is said that, 'Don't follow practices of delegation on ________'.

Correct Answer Paper

Your Answer Paper


Question Under mechanism of scientific management, scientific task setting

includes :

Correct Answer Time study , Motion study , Method study

Your Answer Time study , Motion study , Method study


Question Franchisee stores can be categorized as

Correct Answer Gift and Card Stores , Apparel Stores , Jewellery Stores

Your Answer Gift and Card Stores , Apparel Stores , Jewellery Stores


Question Life Insurance Corporation was nationalized by merging how many

private insurance companies?

Correct Answer 245

Your Answer 245


Question Where is the attack on business families coming from

Correct Answer Transnationals

Your Answer Transnationals


Question Motivating a worker is to create a need and what else on the part of a

worker to better his present performance.

Correct Answer Desire

Your Answer Desire

Match The Following


Internet Further development of retail sector in India Further

development of retail sector in India

Important trends in retailing Market concentration Market

concentration

Exclusive retailing Apparel retailing stores Apparel retailing stores

Retailing category based on shop area/location High street stores High street

stores


Question The objectives in corporate governance are

Correct Answer growth , stability , shareholders value maximization

Your Answer stability , shareholders value maximization , growth

True/False

Question Wrong medium of communication is a physical barrier.


Your Answer False


Question Management is

Correct Answer Creative

Your Answer Creative

Match The Following


Leading companies in this sector of event management Whizcraft Entertainment Ltd,

Midas Events, Fountain Head Whizcraft Entertainment Ltd, Midas

Events, Fountain Head

Problems faced by event management industry In addition to the entertainment

tax, an event management company is also required to pay service tax In addition to

the entertainment tax, an event management company is also required to pay service

tax

Areas of operations in event management Celebrity management, television

events Celebrity management, television events

Definition of event management Events are the occurrences

designed for marketing interests Events are the occurrences

designed for marketing interests


Question Management is the combination of Arts, Science and

Correct Answer Profession

Your Answer Profession


Question What did chanakya write ?

Correct Answer Arthashastra

Your Answer Arthashastra



Correct Answer Multidisciplinary

Your Answer Multidisciplinary

True/False

Question Fear among managers is not a barrier to delegation of authority.


Your Answer False

True/False

Question Vision without mission is incomplete and mission without vision is

meaningless.

Correct Answer True

Your Answer True



employees

Correct Answer Yoga

Your Answer Yoga

True/False

Question Expectancy theory of motivation predicts that an individual will

generally be a high performer when he see a high probability that his efforts will lead to

high performance.

Correct Answer True

Your Answer True


Question Peter Drucker is an expert on :

Correct Answer Japanese art , History of technology , History of American

statesman

Your Answer Japanese art , History of technology , History of American statesman

Select The Blank

Question ________ decisions relate to the day to day operations of the

enterprise generally taken by middle and lower level management.

Correct Answer Operative

Your Answer Operative


Question Name the following topics that gives an idea about the concept of

organizing.

Correct Answer Decentralization , Staffing process , Span of management

Your Answer Decentralization , Staffing process , Span of management


Question The tools and techniques used in learning organizations are

Correct Answer creativity, brainstorming , observing outcomes , reframing

knowledge

Your Answer creativity, brainstorming , observing outcomes , reframing knowledge







Select The Blank

Question ________ is effective only in big organizations.

Correct Answer Decentralization

Your Answer Decentralization

Select The Blank

Question Training your subordinate means ________ them.

Correct Answer Motivating

Your Answer Motivating

True/False

Question Indian companies because of confused status have lacked self-

confidence.

Correct Answer True

Your Answer True

Select The Blank

Question ________ with sympathy can reduce some of the daily frustrations in

organised life and result in better communication.

Correct Answer Listening

Your Answer Listening


Question The lack of communication leads to

Correct Answer information gap , disintegration , deviation from performance

Your Answer information gap , disintegration , deviation from performance


Question Which segment of event management has the potential to gross the

largest in India?

Correct Answer Live entertainment

Your Answer Live entertainment

Select The Blank

Question Being more attuned to the feelings of those you work with is a benefit

of ________.

Correct Answer Emotional Quotient

Your Answer Emotional Quotient







Question Functional authority works only when,

Correct Answer Assignment is clarified , The subordinates are allowed to

participate , Feedback control is established

Your Answer Assignment is clarified , The subordinates are allowed to participate ,

Feedback control is established

True/False

Question Motivation of subordinates to meet the expectations of the manager is

a feature of direction.


Your Answer False

True/False

Question the heart of administration is the directing function.

Correct Answer True

Your Answer True

True/False

Question Learning organizations must adopt processes that encourage

interaction across boundaries

Correct Answer True

Your Answer True


Question What is it when you are feeling and being in touch with subtle feeling

about things ?

Correct Answer Self awareness

Your Answer Empathy

Select The Blank

Question Many families were running the business with a law ________ stake of

15% to 20%.

Correct Answer Capital

Your Answer Capital


Question An SBU is an independent business with a coherent set of

Correct Answer products , competitors , objectives

Your Answer products , competitors , objectives



Question In which type of income class, does the insurance sector have to face

the challenge of making insurance a buying priority?

Correct Answer lower-middle

Your Answer lower-middle


Question Empathy is particularly important today as a component of leadership

for the following

Correct Answer rapid pace of globalisation , increasing use of teams , growing

need to retain talent

Your Answer increasing use of teams , growing need to retain talent , rapid pace of

globalisation

True/False

Question Financial institutions should maintain a close relationship to seek a

seat on the board.


Your Answer False



is


Your Answer Place

True/False

Question The financial structure is not one of the five channels of corporate

governance.


Your Answer False






Select The Blank





Question One of the external environment factors that influences Management

is


Your Answer Legal


Question This is one of the good control system where the system should

confirm to the nature and needs of the activity or position sought to be controlled

Correct Answer Suitability

Your Answer Suitability

Select The Blank

Question It is said that, 'Don't follow practices of delegation on ________'.

Correct Answer Paper

Your Answer Paper


Question Under mechanism of scientific management, scientific task setting

includes :

Correct Answer Time study , Motion study , Method study

Your Answer Time study , Motion study , Method study


Question Franchisee stores can be categorized as

Correct Answer Gift and Card Stores , Apparel Stores , Jewellery Stores

Your Answer Gift and Card Stores , Apparel Stores , Jewellery Stores


Question Life Insurance Corporation was nationalized by merging how many

private insurance companies?

Correct Answer 245

Your Answer 245


Question Where is the attack on business families coming from

Correct Answer Transnationals

Your Answer Transnationals


Question Motivating a worker is to create a need and what else on the part of a

worker to better his present performance.

Correct Answer Desire

Your Answer Desire

Match The Following


Internet Further development of retail sector in India Further

development of retail sector in India

Important trends in retailing Market concentration Market

concentration

Exclusive retailing Apparel retailing stores Apparel retailing stores

Retailing category based on shop area/location High street stores High street

stores


Question The objectives in corporate governance are

Correct Answer growth , stability , shareholders value maximization

Your Answer stability , shareholders value maximization , growth

True/False

Question Wrong medium of communication is a physical barrier.


Your Answer False



Correct Answer Creative

Your Answer Creative

Match The Following


Leading companies in this sector of event management Whizcraft Entertainment Ltd,

Midas Events, Fountain Head Whizcraft Entertainment Ltd, Midas

Events, Fountain Head

Problems faced by event management industry In addition to the entertainment

tax, an event management company is also required to pay service tax In addition to

the entertainment tax, an event management company is also required to pay service

tax

Areas of operations in event management Celebrity management, television

events Celebrity management, television events

Definition of event management Events are the occurrences

designed for marketing interests Events are the occurrences

designed for marketing interests






Question What did chanakya write ?

Correct Answer Arthashastra

Your Answer Arthashastra



Correct Answer Multidisciplinary

Your Answer Multidisciplinary

True/False

Question Fear among managers is not a barrier to delegation of authority.


Your Answer False

True/False

Question Vision without mission is incomplete and mission without vision is

meaningless.

Correct Answer True

Your Answer True



employees

Correct Answer Yoga

Your Answer Yoga

True/False

Question Expectancy theory of motivation predicts that an individual will

generally be a high performer when he see a high probability that his efforts will lead to

high performance.

Correct Answer True

Your Answer True


Question Peter Drucker is an expert on :

Correct Answer Japanese art , History of technology , History of American

statesman

Your Answer Japanese art , History of technology , History of American statesman

Select The Blank

Question ________ decisions relate to the day to day operations of the

enterprise generally taken by middle and lower level management.

Correct Answer Operative

Your Answer Operative


Question Name the following topics that gives an idea about the concept of

organizing.

Correct Answer Decentralization , Staffing process , Span of management

Your Answer Decentralization , Staffing process , Span of management


Question The tools and techniques used in learning organizations are

Correct Answer creativity, brainstorming , observing outcomes , reframing

knowledge

Your Answer creativity, brainstorming , observing outcomes , reframing knowledge







Select The Blank

Question ________ is effective only in big organizations.

Correct Answer Decentralization

Your Answer Decentralization

Select The Blank

Question Training your subordinate means ________ them.

Correct Answer Motivating

Your Answer Motivating

True/False

Question Indian companies because of confused status have lacked self-

confidence.

Correct Answer True

Your Answer True

Select The Blank

Question ________ with sympathy can reduce some of the daily frustrations in

organised life and result in better communication.

Correct Answer Listening

Your Answer Listening


Question The lack of communication leads to

Correct Answer information gap , disintegration , deviation from performance

Your Answer information gap , disintegration , deviation from performance


Question Which segment of event management has the potential to gross the

largest in India?

Correct Answer Live entertainment

Your Answer Live entertainment

Select The Blank

Question Being more attuned to the feelings of those you work with is a benefit

of ________.

Correct Answer Emotional Quotient

Your Answer Emotional Quotient







Question Functional authority works only when,

Correct Answer Assignment is clarified , The subordinates are allowed to

participate , Feedback control is established

Your Answer Assignment is clarified , The subordinates are allowed to participate ,

Feedback control is established

True/False

Question Motivation of subordinates to meet the expectations of the manager is

a feature of direction.


Your Answer False

True/False

Question the heart of administration is the directing function.

Correct Answer True

Your Answer True

True/False



Correct Answer True

Your Answer True


Question What is it when you are feeling and being in touch with subtle feeling

about things ?

Correct Answer Self awareness

Your Answer Empathy

Select The Blank

Question Many families were running the business with a law ________ stake of

15% to 20%.

Correct Answer Capital

Your Answer Capital


Question An SBU is an independent business with a coherent set of

Correct Answer products , competitors , objectives

Your Answer products , competitors , objectives


Match The Following


Appley L Management is management of people and not the direction

of things Management is management of people and not the direction

of things

Definition of Management Management is management of

men, money, machinery, materials and information Management is management of

men, money, machinery, materials and information

Koontz and O'Donell Management is the creation and maintenance of internal

environment in an enterprise Management is the creation and

maintenance of internal environment in an enterprise

Peter Drucker Management is a multi-purpose organ that manages a

business, manages workers and work Management is a multi-purpose

organ that manages a business, manages workers and work


Question The components of competitive analysis are :-

Correct Answer Future goals , Current strategy , Capabilities

Your Answer Future goals , Current strategy , Switching costs


Question The factors which should be included on the part of managers when

dealing with subordinates are :-

Correct Answer Loyalty , Devotion

Your Answer Loyalty , Devotion



Question A practical method with a goal to purify mind and eliminate tensions is

known as :-

Correct Answer Vipassana

Your Answer Vipassana


Question Who is the most effective person are alike in one crucial way, they all

have a high degree of emotional intelligence.

Correct Answer Leader

Your Answer Leader

True/False

Question Federick W.Taylor is referred to as 'father of modern management

theory'.


Your Answer False

Select The Blank

Question ________ is the ability to sense, understand and effectively apply

emotion.

Correct Answer Emotional Intelligence

Your Answer Emotional Intelligence


Question What is proving that it is EQ more than IQ that underpins many of the

best decisions?

Correct Answer Science

Your Answer Science

Select The Blank

Question Learning organizations are adaptive to their ________ environment




Question Corporate governance aims at :-

Correct Answer Better transparency , Ethics , Accountability

Your Answer Better transparency , Ethics , Accountability

Select The Blank

Question The term ________ refers to a specific administrative directive

prescribing the sequential manner in which a repetitive activity is to be initiated and

completed in a goal - oriented manner.

Correct Answer Procedure

Your Answer Procedure

True/False

Question It is said that no company is allowed to deal in life and non-life

insurance as a single entity.

Correct Answer True

Select The Blank

Question Failure to give ________ to goal setters is a weakness of MBO.

Correct Answer Guidelines

Your Answer Guidelines


Question What is the other important ingredient of hi-tech service industries,

besides labour?

Correct Answer Knowledge

Your Answer Knowledge

True/False

Question Henry Fayol's contribution is classified into ten industrial and

management principles.


Your Answer False

True/False



Correct Answer True

Your Answer True

Select The Blank

Question The purpose of life is to raise from ________ to rajas

Correct Answer Tamas

Your Answer Tamas

True/False

Question Posture' and Observance' are not included under the 'yogic' exercises


Your Answer False


Question Span of management depends upon the ability of whom?

Correct Answer Employees

Your Answer Employees



Question What are the common challenges faced by the retail business?

Correct Answer The cultural aspect , Special mindset to develop special strategies

, Coping with the change

Your Answer The cultural aspect , Special mindset to develop special strategies ,

Coping with the change

True/False

Question Planning can eliminate risk, but can not minimize it.


Your Answer True

Select The Blank

Question Service sector has grown because of ________.

Correct Answer Contracting

Your Answer Contracting


Question Who included Espirit De Corps as a management principle?

Correct Answer Henry Fayol

Your Answer Henry Fayol


Question One of the key features of services is that they are :-

Correct Answer Intangible

Your Answer Intangible


Question Every company undertakes the process of forecasting by various

competent authorities which can be listed as :-

Correct Answer CII , RBI , CMIE

Your Answer CII , RBI , CMIE

True/False

Question Retailers cannot just take their global retailing formats and try to

transpose them onto the Indian scenario.

Correct Answer True

Your Answer True


Question Some of the famous philosophies given by our legends to smoother the

pressures of managers are :-

Correct Answer Vipassana , Meditation , Yoga

Your Answer Meditation , Yoga


Question Name one of the factors that govern the span of management :-

Correct Answer Type of work

Your Answer Type of work

Select The Blank

Question To enhance emotional intelligence, ________ must refocus their

training to include the limbic system.

Correct Answer Organisations

Your Answer Organisations

Select The Blank

Question The four A's of the service section are acceptability, ________ ,

affordability, availability.

Correct Answer Awareness

Your Answer Awareness

Select The Blank

Question The technique of ________ to be used should suit the organizational

working ________.

Correct Answer control

Your Answer control

Correct Answer system

Your Answer Strategy

True/False

Question Morale is also courage, confidence and enthusiasm in performing a job.

Correct Answer True

Your Answer True


Question Learning organization is adaptive to which environment?




Question Who defined leadership as the ability to get people do what they don’t

want do?

Correct Answer Truman

Your Answer Truman







Select The Blank

Question For an organization to function effectively certain ________ and

objectives must be ________ set.

Correct Answer goals

Your Answer goals

Correct Answer clearly

Your Answer clearly

Select The Blank

Question Companies seeking to improve have taken a plethora of initiatives such

as ________ and ________

Correct Answer TQM

Your Answer TQM

Correct Answer BPR

Your Answer BPR

Select The Blank

Question Self-motivation requires a ________ level of ________.

Correct Answer High

Your Answer High

Correct Answer optimism

Your Answer optimism

True/False

Question Control should ensure that benefits derived are more than cost incurred.

Correct Answer True

Your Answer True

True/False

Question A vision is essentially a dream.

Correct Answer True

Your Answer True

True/False

Question India has been experiencing stranglehold of traditional kirana stores.

Correct Answer True

Your Answer True

True/False

Question Mere IQ is not enough.

Correct Answer True

Your Answer True


Question The various components of mission statements are

Correct Answer elicits motivational response , attainable goal

Your Answer elicits motivational response , attainable goal







Question The process of any communication will include

Correct Answer communicator , medium , message

Your Answer communicator , medium , message


Question Factors determining decentralization of authority

Correct Answer uniformity of policy , desire for independence , control techniques

Your Answer uniformity of policy , desire for independence , control techniques


Question SBUs are a collection of what divisions that produce related or similar

products?

Correct Answer Products

Your Answer Products


Question The cost of low EQ at work can be

Correct Answer costly mistakes , decreased productivity , increased employee

turnover

Your Answer costly mistakes , decreased productivity , increased employee turnover

Select The Blank

Question 50.The last few years have shown a ________ of film ________ shows.

Correct Answer opportunities

Your Answer Recurrence

Correct Answer celebrity

Your Answer celebrity


Question What is a limitation of planning?

Correct Answer It cannot eliminates risk

Your Answer It cannot eliminates risk


Question One of the internal environment factors that influences management is


Your Answer Place


Question One of the external environment factors that influences Management is


Your Answer Legal

True/False

Question EQ was first brought to attention by Benott Simon .


Your Answer False






Question What is it called when input of unit becomes the output of another and

vice versa?

Correct Answer Reciprocal interdependence

Your Answer Reciprocal interdependence


Question Major barriers to entry for a newcomer into the industry are

Correct Answer access to distribution channels , govt. policies , economies of scale

Your Answer access to distribution channels , govt. policies , economies of scale


Question The different A’s of the service sector are

Correct Answer acceptability , awareness , availability

Your Answer acceptability , awareness , availability





Your Answer L. Appley


Question Service sector has expanded relentlessly in the past decade due to

related events in the 1990’s

Correct Answer explosion of information tech. , slow growth of manufacturing

industry , virtual stagnation in agriculture

Your Answer explosion of information tech. , slow growth of manufacturing industry ,

virtual stagnation in agriculture


Question In India Insurance sector has to face challenges of how to make

insurance buying a priority where there are predominant problems such as

Correct Answer poverty , illiteracy

Your Answer poverty , unemployment , illiteracy


Question General management challenges in Insurance sector

Correct Answer training and development of insurance agents , identifying non-

insurable population , actuary

Your Answer training and development of insurance agents , identifying non-insurable

population , actuary

Select The Blank

Question Wrong interpretation of words or ________ errors is called ________

error

Correct Answer grammatical

Your Answer grammatical

Correct Answer semantic

Your Answer semantic

True/False

Question Direction integrates individual efforts.

Correct Answer True

Your Answer True

True/False

Question Lack of communication leads to crisis situations.

Correct Answer True

Your Answer True

Select The Blank

Question In the Needs- satisfaction chain, every ________ is a ________

Correct Answer step

Your Answer step

Correct Answer Motivator

Your Answer Motivator


Question To be called an SBU, a business unit must meet specific criteria

Correct Answer have definable group of competitors , have its own mission ,

prepare its own integrated plans

Your Answer have definable group of competitors , have its own mission , prepare its

own integrated plans


Question To get over tensions and stress one must practice the yogic exercises

that consist of

Correct Answer abstinence , meditation , breath control

Your Answer abstinence , meditation , breath control


Question Which should we keep open for effective delegation?

Correct Answer Communication

Your Answer Communication


Question Human thoughts are classified as

Correct Answer inactive , active , transactive

Your Answer active , transactive , reactive


Question Span of Control also refers to a span of what?

Correct Answer Responsibility

Your Answer Responsibility


Question What does a mission statement specify that the organization will

achieve?

Correct Answer Goals

Your Answer Objectives

Select The Blank

Question ________ is concerned with what is Good and right for ________.

Correct Answer Ethics

Your Answer Ethics

Correct Answer society

Your Answer society

Select The Blank

Question Management should take into consideration the proper ________ of the

organization for control to be ________.

Correct Answer objectives

Your Answer objectives

Correct Answer effective

Your Answer effective


Question For greater contribution of subordinates, direction process should be

more what?

Correct Answer Effective

Your Answer Communicable

True/False

Question Control is not a follow-up to other functions of management


Your Answer False

Match The Following


What is at the core of corporate governance? Trust Trust

What can act as a self-regulation enabler? Audit Audit

What is professionalism to corporate governance? Tool Tool

What is succession planning for the board of directors? Function Function

What can provide transparent and relevant data to help shareholders, creditors and

other stakeholders? Disclosure Disclosure

Match The Following


Tatas Indian Hotels Indian Hotels

Nambiars BPL BPL

Nulsi Wadia Bombay Dyeing Bombay Dyeing

Azeem Premji Wipro Wipro

Singhanias Raymonds Raymonds

Documents

SCDL PGDBA Principles and Practices of Management Bible