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SCC Soft Computer -A Message from the CEOand Founder of SCC

Since 1979, SCC Soft Computer has been recognized as a leading laboratory

information systems vendor. I remember ourfirst SoftLab release; it proved very successful in increasing productivity andrealizing substantial cost savings within the medical laboratory community.Confident that our second SoftLab release in 1991 would gain widespreadacceptance, we experienced tremendous growth and acquired the status of aleading-edge laboratory information systems provider. I am very proud of ourprogress, establishing ourselves, according to the Meta Group, as the de factostandard LIS for the industry.

Over the years we have expanded our product line to include Radiology andPharmacy information systems. We have averaged gross earnings over the past10 years of 15% per year, with revenues reaching $47 million this year. Ourlatest lab products, SoftA/R and SoftQuery are designed to meet the changingdemands in the laboratory. SoftA/R performs medical necessity checking andautomates the billing of services. SoftQuery simplifies the process for doctors toview clinical results directly from their home or office.

I am very proud of our company and staff, as SCC Soft Computer continues toset the standard with the most advanced LIS available today. We haveoutperformed, and will continue to outperform, our competition by offering themost technologically advanced, feature rich products for the marketplace, todayand in the future. As our company grows, so does our on-going commitment tothe healthcare industry and the providers who maintain patient care at thehighest levels possible. We will continue to serve our clients, providing themwith the most advanced information solutions, not only in this generation but ingenerations to follow.

Gilbert Hakim

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SCC Soft Computer recognizesthat laboratory automation

has been in a state of transitionfor over a decade. Manyhealthcare facilities still use1980’s technology and are havingto cope with third generationlanguages, linear programming,proprietary hardware andoperating systems.

Consequently many facilities arenow looking to replace their oldtechnology with next generationLIS systems that are integrated,flexible and highly functional.SCC Soft Computer has beenserving this market for overtwenty years. SoftLab, SCC’sflagship LIS system, wasspecifically designed to meetcomplex laboratory automationrequirements and has emerged asthe system of choice in replacingcore hospital and multi-sitelegacy systems.

SCC’s growing number of SoftLabinstallations demonstrates anoutstanding acceptance andrecognition of SoftLab as aninformation management solutionfor the healthcare industry.SCC Soft Computer expanded itsproduct line to provide integratedsolutions for all laboratory

departments: clinical laboratory,microbiology, blood bank,radiology, pharmacy and anatomicpathology. Business applicationsfor the healthcare industry werealso developed to integrate andfacilitate patient and physicianinformation retrieval with clinicalinformation and data analysis.SCC continues to lead the waywith products that effectivelywork together or operate in astand-alone environment.

Research & Development

SCC has maintained a very strongcorporate commitment toresearch and development. It hasconsistently contributed approx-imately 20% of its annual revenuetowards R&D, which includesimprovements to it’s existingapplications. In keeping with thispolicy, almost $9.0 Million dollarshas been budgeted for productresearch and development thisyear alone.

With close to 650 programmeryears on SCC’s Research andDevelopment side, all customersare virtually assured ofpossessing the most functionallyrich LIS available anywhere.

SoftLab, in its multisite design,easily accommodates the trend inlaboratory consolidation. Withover 263 contracts consisting ofover 350 laboratories, SoftLab isamong the most widely usedlaboratory information systems inthe industry today. SCC’s systemarchitecture supports hospital-wide initiatives including HIPAAand medical cross-systemcompatability.

SCC’s Human Resources

SCC Soft Computer closelymonitors its business develop-ment and growth. SCC has beenvery fortunate in recruitingexcellent employees to join themore than 700 laboratory andcomputer professionals at itsheadquarters in Palm Harbor,Florida as well as in its affiliateoffices in Poland and Ukraine.

In addition to its 300 pro-grammers, SCC employs over 80medical technologists, adhering toa policy of adding additionalmedical technologists six monthsin advance of contracts, for qualitycustomer support. This has been,and continues to be, the level ofservice provided to all SCC clients.

SCC Soft Computer - The Leaderin Laboratory InformationSystems

Founded in Westbury, NY in 1979 and relocated to Palm Harbor, FLin 1991, SCC quickly became a mainstay in Florida’s

new High Tech Corridor

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Product Manager7%

Q.A.5%

Administrative15%

Sales4%

Client Support19%

Programming50%

SCC - Manpower

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SCC Employees

SCC Installations

5 2342

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357 382

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1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001

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Setting the Standard - throughTechnology and Teamwork

SCC’s on-going investment in state-of-the-art technology isa safeguard for change, development and

improvement for all its clients

SCC Soft Computer continuallyimproves all products as new

technologies emerge. With theadvent of CORBA as middleware,Visual C++ and Java as thelanguage, RDM and ORACLE®asthe object databases (relationaland hierarchical) and MicrosoftOCX grid technology, SCC hasinvested heavily in this latesttechnology. SCC has been codingsince 1996 in this third generationclient server technology, since theadvent of Visigenix CORBA whicheliminated the pitfalls of secondgeneration thick client-clientserver technology.

SCC in 2002 released a newgeneration of laboratory andclinical information systems.These systems feature a nativegraphical user interfaces (GUI)utilizing Microsoft OCX and GRIDtechnologies, secure Internetaccess, and advanced interfacingcapabilities.

SCC is the only LIS vendor toutilize CORBA (Common ObjectRequest Broker Architecture)which will ensure that SCCsystems remain free fromobsolescence well into the future,saving clients millions of dollars.These new, advanced information

systems will continue to propelSCC’s success, providing solutionsfor our customers and thehealthcare industry for decades tocome.

CORBA

Common Object Request BrokerArchitecture (CORBA) is an open,vendor-independent architectureand infrastructure that computerapplications use to work togetherover networks.

CORBA is a suite of specificationsissued by the Object ManagementGroup (OMG), a nonprofit,international consortium repre-senting over 800 softwaredevelopers worldwide to advanceCORBA as the industry standard.

ORACLE® Database Option

Oracle® is the world’s leading sup-plier of software for informationmanagement with worldwide ac-ceptance in all industry marketsegments, including the health-care industry. Oracle’s RDBMS isa high-performance, fault-tolerantrelational database managementsystem, specially designed for

heavy on-line transaction pro-cessing loads and the demandsof robust database applicationswith large numbers of users re-quiring fast response times.

SCC applications have a solidreputation in the industry for de-livering very fast performancetimes and solid reliability. As aresult, large-scale testing andvalidation of our Oracle-basedapplications was undertaken toensure flawless operation with-out any compromise in perfor-mance.

Oracle also provides additionaladvantages such as object-ori-ented data storage and retrieval,row-level locking, materializedviews, intelligent self-manage-ment and tuning, all which areleveraged to expand the function-ality and maintain high levels ofreliability in all SCC applications.As with all of our solutions, SCC’sOracle-based systems allow datato be securely distributedthroughout an enterprise.

RDM Database Option

All applications need fast, reliabledata management. Often this is

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provided by a commercial databasemanagement system (DBMS).When an application also requiresfast performance, models complexdata, or needs to maintain a smallRAM and disk storage footprint,careful attention must be paid tothe selection of the DBMS: SCC hasdone just that with the adoption ofthe RDM Database Manager for itsproducts.

The RDM Database ManagementSystem provides a very flexible,high-performance database enginefor professional appli-cation devel-opers. RDM is a proven, fast, flex-ible, lightweight database systemthat is also scalable, extensible,and opti-mized for performance.

RDM has a very successful trackrecord, going back to 1984, in awide variety of applications, in-cluding telephony, telecommu-nications, network systems man-agement, document and financialmanagement as well as real-timeand embedded sys-tems. Builtaround a comprehen-sive libraryof C functions for database ma-nipulation and control, RDM is alsovery compact. The RDM systemis available with source code, forcomplete customization. RDMprovides maximum performancewith minimal demands on com-puting resources.

By combining the strengths of twoproven database models,relational and the pointer-based,navigational network model, RDMallows you to design and buildhigh performance databaseapplications using C or C++application development tools RDMprovides many of the features

developers expect in an object-oriented database.

HIPAA

As one of the leading providersof Clinical Laboratory InformationSystems, SCC is committed tocomplying with the upcomingHIPAA Regulations and forensuring that all our productsmeet the requirements of the actby the compliance date. AlthoughSCC does not fall into the categoryof Health Care Provider, HealthPlan or Health Care Clearing-house, as a provider of LaboratoryInformation Systems that handlecritical patient data, HIPAAindirectly affects us. As an LISvendor, our products must be ableto accommodate these standards.

SCC’s products already supportthe required code sets. SCC is fullycommitted to complying with theregulations and for ensuring thatits products are totally HIPAAcompliant by the compliance duedate.

Training

SCC is totallycommitted to thesuccess of each andevery client it serves.SCC Soft Computerprovides projectm a n a g e m e n t ,installation andimp lemen ta t i onservices to ensure

smooth transitions to itsapplications. Such assistanceminimizes business interruption andsystem downtime. Training is anintegral part of on-going clientsupport services.

SCC Soft Computer maintains apolicy of providing training beyondon-site facility instruction. SCC’sSupport Network Users Group(SNUG) holds annual educationalmeetings in the Tampa Bay area,hosting seminars and demon-strations for all SCC’s clients. Theconferences are set up to identifyin advance additional client needsin product-specific areas andprovide training to meet theirneeds in those areas. Each yearover 250 representatives attendfrom hospitals and otherhealthcare institutions from allparts of the United States andCanada.

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For the Lab and Beyond -Superior Information Solutions

SCC’s diversity in clinical laboratory and business informationproducts offers custom fitted options for its customers

Approximately 60% of theinformation needed for patient

diagnosis and care comes directlyfrom the hospital’s lab, core labor reference lab. SCC SoftComputer ’s clinical datamanagement software addressesthe need for timely delivery of thisinformation in concise, completeformats to doctors and otherhealthcare providers who rely onlab results for patient diagnosisand care.

SoftLab

SoftLab is the flagship of the SCCproduct line. SoftLab alone offersinstant and daily reports, cumu-lative reports, discharge andpatient history reports, along witha chart report that features pagegluing where short pages attachto each other so that multiplereports can be printed on a singlepage. Electronic images of any ofthese reports can be sentautomatically to electronicarchiving.

The application is compatible withOpen Database Connectivity(ODBC) which can be used todirect patient data to all commonreport writing programs, such asACCESS, Crystal and other 32-bit

environments. SoftLab’s softwareincludes a wide variety ofstandard, hard coded, menudriven Query Reports and aStandard Query Language (SQL)ad-hoc report generator.

SCC is not, however, limited to itsvery successful LIS product. Manyadditional clinical and businessinformation systems are available.Others are under development.

SoftMPI

SCC Soft Computer’s SoftMPI(Master Patient Index) is a pow-erful, patient-based linking systemthat works as an umbrella acrossdepartments and systems toreference and bring togethermultiple MRN’s (Medical RecordNumbers) and HCN’s (Canadianclients). SoftMPI is a very usefuland effective total picture tool foraccessing and sharing patient in-formation.

SoftMPI is an optional feature ofSoftLab. SoftMPI is a separate da-tabase stored outside the majormodules with a server utilized toperform patient linking. The Mas-ter Patient Index Server (MPIS)is installed in the interface setup

of SoftLab as a stand-alone, con-necting SoftLab with other mod-ules, allowing up-to-date patientinformation to be shared amongphysicians, nurses or technicians,across departments and betweenfacilities, safely and securely.

SoftMPI is an effective way to re-trieve integrated information anddeliver it directly to the POC de-cision-maker. That’s the advan-tage of SCC Soft Computer’s tech-nology: better patient carethrough better patient information- all at one place, all at one time.

SoftODBC®

SoftODBC is a feature richdatabase connectivity tool, builton the proven success of SoftLab,SoftPath, SoftBank, and other SCCsystems. A valuable decisionsupport tool, it allows manage-ment to create queries, graphs,and reports from existinginformation on both SCC systemsand other SQL compliantdatabases. Like all SCC clinicalinformation system modules,SoftODBC is user-friendly,allowing users to create reportsand queries easier than everbefore.

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SoftETC™

SoftETC documents employeequalifications, training, perfor-mance, records their evaluationsand continuing education. Whilespecifically designed for ahospital or clinic environment,SoftETC serves as a beneficialtool for documenting employeerecords in any company. Thiscompetency documentationsystem is a software programused to manage informationregarding employees’ credentialsand competency as they integrateknowledge, attitudes, skills, andbehaviors into daily job duties.

Competency assessment is anintegral part of the ongoingquality control and qualityassurance programs currently inplace within healthcare facilities;SoftETC thus becomes anindispensable tool for employeemanagement.

SoftA/R® For MedicalNecessity Checking

SoftA/R is an advanced accounts-receivable system that producespatient/client bills, electronicclaims, HCFA 1500 and UB 92bills. The system supportsmedical necessity check-ing andis CLIA compliant. SoftA/Remploys an Oracle database andis designed to support multi-siteinstitutions. This new module, orstand-alone, is so flexible it reallymakes the process of billing andcoding 100% easier and more

error free. Also it ensures that noduplicate test billing is allowed bychecking all components of allgroup tests and eliminates doublebilling cases.

SoftRx

SoftRx is a comprehensivepharmacy information manage-ment system that supports IVadministration and medication

order entry, managementand productivity tools,includ-ing IV and cartbatching and flexiblecharging capabi-lities. Thesystem allows the user todocument patient inter-ventions and to track theeffects of pharmaceuticalcare. The result thenbecomes improved patientoutcomes.

SoftRad®

SCC’s new Radiology InformationSystem (RIS) is a very robust andsophisticated, yet extremely user-

friendly system, created tostreamline operations andadvance the quality ofpatient care while improv-ing business processes.Scalable and customizable,SoftRad is readily adaptableto the diverse requirementsfaced by modern radiologydepartments in clinics andhospitals.

SoftRad saves valuabletime by automating taskssuch as generating pull-slips, mailing labels andoverdue on-loan letters.Flexible scheduling cap-abil ity with rules forcompound exams increases

patient throughput and preventingscheduling conflicts. Otherfeatures include automatic reportdistribution, patient tracking andextensive use of barcoding.

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SoftPath®

SCC’s SoftPath is a feature richanatomic pathology, autopsy andcytology management system.Images and lab results can beintegrated directly into reports, ondemand or through the SoftLabscheduler. SoftPath is an efficientpaperless system, deliveringreliability and cost-effectiveperformance for the entirepathology department whether

the workload is 500 or 5 millioncases per year. SoftPath canoperate as a stand-alone system,as a module integrated withSoftLab, or as an ASP applicationat a substantial cost savings.

SoftQuery™

SoftQuery is a web-enabledapplication that provides thephysician with convenient accessto clinical results from either anin-house or remote pc via theinternet. Many physicians findSoftQuery extremely useful andeasy to use. SoftQuery’s screensare user-defined: this allows thephycisian to standardize thescreens to match daily workflow.

SoftQuery integrates directly withSoftLab, SoftMic, SoftPath,SoftBank and other SCC infor-mation systems to provide resultsin real time - printed or e-mailedat the click of a button.

SoftMic®

SCC’s SoftMic is a comprehensivemicrobiology system that allowsthe user to efficiently process

specimens throughall stages: throughorder entry, plating,workup, isolation,sensitivity testing,and final reporting.SoftMic is a truepaperless micro-biology solution.SoftMic creates anenvironment thatincludes paperlessworkcards, resultentry and manage-

ment reports, improved testingaccuracy, report uniformity, andwith automated batch resulting,improved turn-around times(TAT).

In multi-site environments, SCC’sSoftMic allows generating mediaand tests based on order locationor local workstation, including thecreation of location-specific, user-defined suppression rules. Itprovides site-specific, custom-izable cascading keypads forresult entry and epidemiologyreports for each location. Otherfeatures include ESO notification,real-time data checking and alertsand a complete audit trail of alldata entry.

SoftBank® II

SoftBank II is a centralizedtransfusion service managementsystem that combines highperformance functionality withexciting new features to providea comprehensive, cost effectivecentralized testing solution.

SoftBank’s database managementsystem offers fast, direct linkingbetween records and transactionmechanisms that dramaticallyincrease levels of security andintegrity in performing anddocumenting activity transcationsand events. This means trans-actions and reports generated inseconds, without affecting thesystem’s processing power, evenin complex multi-site environ-ments with hundreds of pcterminals.

SoftBank II also provides com-plete multi-facility workflow man-agement and reporting capability.The system can filter orders byworkstations, allowing work-sheets to be built for any particu-lar workstation at any location.Managers are able to review workand create utilization reports froma single log-in at any location.New parameters have been addedto allow multiple users to accessa patient’s record at the sametime. Options can be selectedwithin the parameters to betteradapt the system to suit afacility’s particular needs or workenvironment.

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SCC Soft Computer - A Record ofAchievement in IT Healthcare

SCC will soon celebrate a quarter of a century of service, but thefocus of its vision is towards the next twenty five years.

As the most functional LISavailable today, SoftLab’s

technical and functionaladvantage continues to grow inthe highly competitive informationmanagement field. SCC SoftComputer, at one point or another,has replaced every major LISvendor system in the market-place. With dwindling vendorcompetition due to the specializednature of the LIS market, manyinstitutions with legacy systemsoperate today without vendorsupport or seek new LIS solutions.Healthcare economics, along withrapidly changing healthcaretechnology, are two reasons forSCC’s rise to prominence.

To date, SCC has displaced over118 systems with its SoftLab suiteof products. But there are otherreasons for SCC’s growingsuccess. With close to a quarterof a century of product deve-lopment and technologicalinnovation, SCC’s track recordspeaks volumes on its contri-bution to the industry and itscommitment to its customers-past, present and future.

Working With The Best

Evanston Northwestern Hospital(ENH) is recognized as one of theTop 100 Hospitals. It rankedsecond in the nation in 1999. Thesame year ENH chose to replaceits legacy LIS with a new vendorsolution. The new system had toserve three newly merged multi-site hospitals and several remoteclinics in the Chicago area,including growing OutreachServices.

ENH’s objective was to integratemultiple laboratories and improvethe information flow; implementbar-coding; automate testing withrules based technology; planrobotics; support and expandOutreach Services with remotetracking and reporting capa-bilities. In January, 2000 SCC SoftComputer was selected.

SCC’s full line of products, multi-site capability and leading edgetechnology provided ENH with thesolutions they were looking for.Evanston Northwestern Hospitalwent live in April, 2000, within astrict 100-day period allotted forimplementation.

“From the time we sent out ourRFP for the Pathology systemthrough bidding,implementation,upgrades and the day-to-daysupport of the system, SCC hasbeen a pleasure to work with.In my experience, I have neverhad contact with a represen-tative of SCC who was notcompetent, professional, andfriendly - even in the most try-ing of times and circumstances.In case we don’t have theopportunity for discussionbetween now and September15, I want to thank all of you foryour patience, assistance, andwillingness to explain featuresand functions during these pastthree years. You have beengreat to work with.”

James Townsend, Ph.D.Clinical Information Systems.Prior to his retirementSeptember 15, 2000.

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ENH has attributed the successof its modernization, among otherthings, to an excellent workingrelationship established by SCCSoft Computer to meet EvanstonNorthwestern’s goals.

Meeting Clients’ Needs

In July 1997, SCC Soft Computerwas identified by the Mayo Clinicas the LIS vendor most capableof marketing and selling a Mayo-developed Competency andRecord Documentation System(CARDS) for the healthcareindustry. SCC accepted thischallenge and produced SoftETC(Education Training & Compe-tency).

SCC now offers SoftETC as amanagement subsystem toSoftLab to provide documentationfor all training and competencyevents of each laboratoryemployee. The Joint Commissionhas verbally endorsed this systemfor Accreditation of Healthcare

Organizations (JCAHO), theAmerican Association of BloodBanks (AABB), and the College ofAmerican Pathologists (CAP).SCC also sells this system as astand-alone and provides Internetaccess to SoftETC for smallercustomers on a fee per employee-

per-month basis. We are pleasedthat Mayo selected SCC over allLIS vendors to market and sell thismuch needed product.

Technology SolutionsFor The Realities OfHealthcare Economics

Faced with budgetary constraintsand the need to improve costefficiency, St. Mary’s Hospitalmade the decision in 1995 toconsolidate and integrate itslaboratory operations. With annualbudget reductions of 4%-5%,coupled with several hospi-talclosures in the Montreal area, St.Mary’s was challenged with doingmore with less.

Following an extensive workflowanalysis, the 414-bed acute carehospital undertook a process ofmoving from a non-computerizedtraditional laboratory model to afully computerized, robotic CoreLab. In choosing an LIS, St. Mary’slooked for a seamless process, apaperless environment andminimal human interaction. SCC’sSoftLab was chosen as the best-of-breed solution.

St. Mary’s derived significantbenefits from SoftLab’s auto-reporting, auto-validation, reflextesting and bar coding features.St. Mary’s was able to reduce theircost-per-test by 52%, verifiedthrough government audits, duein part to SCC’s powerful programtools.

After going live in 1997, St. Mary’stook the next step movingtowards front end automation, ormodular robotics, knowing SCC’sSoftLab information system, withSoftMic, SoftQC and SoftPathmodules could support thetechnology.

Re-engineering the operationalprocesses in the lab became athree way partnership betweenSt. Mary’s Hospital, SCC SoftComputer and Beckman-Coulter.The net impact since 2000 hasbeen a modern, model laboratory,regarded today as one of themost technologically advanced,efficient and cost effectivelaboratories in North America.

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Award WinningContribution

In November, 2001 the DiagnosticLaboratories of St. Michael’ sHospital received the prestigiousCIPA Award of Excellence. Thehospital’s diagnostic laboratorieswere judged by CIPA (CanadianInformation Productivity Awards)as an organization transformed byinformation technology.

The transformation began whenSt. Michael’s Hospital acquiredand merged with another Torontohospital, Wellesley Central. Tocope with the increased work-load, St. Michael’s DiagnosticLaboratory implemented a numberof advanced IT solutions to handlethe enormous increase intransactions and laboratory data.

The first step in the automationprocess was to implement SCC’sSoftLab laboratory informationsystem. Because of SoftLab’sadvanced capabilit ies ofinformation management androbotics readiness, St. Michael’swas able to move forward withits automation plan quickly. TheDiagnostic Lab automated thepre-analytical and loading phases,which in turn freed up valuableresources to deal with the moretechnical work. St. Michael’s wasalso able to reduce errors throughbar coding and labeling at thedraw site.

With its primary tube chain logic,SoftLab allowed a reduction in theamount of tubes needed tocomplete orders. This was an

enormous patient care initiative,affording a 40% decrease to date.With the purchase of an automatedrobotic specimen processingsystem, St. Michael’sDiagnostic Laboratorybecame one of thefirst hospitals inCanada to utilize nextgeneration informa-tion managementtechnology. Coupledwith SCC’s laboratoryinformation system,St. Michael’s diagnos-tic lab links chemistry,immunochemistry,nephelometry andtoxicology instrumen-tation to effectivelymanage information for maximumefficiency.

St. Michael’s now offers full-service, hospital-based testing,with state-of-the-art equipmentand facilities, assuring clients thehighest quality laboratory testing.For its part, SCC Soft Computeroffers instrument interfaces thatare second to none in theindustry.

Award WinningEducational Services

Minneapolis-based TRAININGMagazine ranked SCC SoftComputer’s Educational Services inthe top 100 this year. The 2002Training Top 100 is a national rank-ing of companies providing educa-tional support and services to bothemployees and client organizations.SCC joined such companies asPfizer, Capital One Financial,AmeriCredit, IBM and KLA-Tencor

in the top 100 out of a field of 1200companies nation-wide. QuotingTraining magazine: “SCC Soft Com-puter has embraced training and

workforce development as a mis-sion-critical strategy and accord-ingly has dedicated significant re-sources to its efforts. SCC SoftComputer is among those selectcompanies that has raised the barwith its training initiatives.”

The Training Top 100 assesses arange of qualitative and quantita-tive data including financial invest-ment, the type and scope of train-ing programs, the quality of theseprograms and how closely such de-velopment efforts are linked tobusiness goals and objectives.SCC’s educational programs andservices are an extension of SCC’sstrong customer service philoso-phy: a dedication to Excellence thatgoes beyond software develop-ment, one that emphasizes supportto professionals helping them dowhat they do best.