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Scaling up Digital
Recruitment &
Operations
Public Appointments Service
August 7th
Stephen Buckley, Innovation Lead
Sinead Coleman, Head of Professional
& Technical Recruitment
Overview: Challenges we Faced
Sudden disruption to our business & operating model
Ensuring staff, candidate and board member safety
Supporting our clients & managing expectations
Facilitating rapid implementation & sustainability of remote working
Adapting our business model of recruiting & ensuring compliance
Engaging with Staff & ensuring pro-active communications & collaboration were central to our new business as usual
Highlights: What we Did
Delivered Recruitment Excellence:
• Took a holistic approach to what staff, clients, & candidates needed to ensure that they felt supported
• Rolled out end-to-end digital recruitment
• Hosted over 900 interviews remotely (March – June)
• Made over 1,300 number of assignments (March – June)
• We’ve had 3,297 video meetings with 24,222 Participants (March – Aug).
Enhanced our Role as a Trusted Partner:
• Developed the Temporary Assignments Scheme in conjunction with clients
• Assisted the HSE with 15 priority competitions
• Co-designed processes with clients
• Developed guidance to share with clients relating to conducting interviews remotely in conjunction with relevant internal stakeholders.
Developed our People & Culture:
• Equipped majority of staff to work from home within 2 weeks
• Adopted agile approach & supported staff through virtual training platform
• Innovated how we communicate and operate –Online tools / Video Technology
• ED&I Lens – Values driven
• Launched “Staying Well & Connected” programme for staff.
Measuring
our
Progress
Snapshot of March-June Recruitment Activity
34,465Applications
31,496Assessments
1319Assignments
March – June 2020
Measuring Candidate Experience
87% of candidates rated the user
friendliness of video interviewing as either
good or very good.
93% of candidates found it easy or very easy to get set up on the platform in advance of your interview
85% of candidates said they are comfortable or very comfortable with the idea of doing video interviewing again.
CANDIDATES90% of candidates were satisfied/very satisfied with the info &instructions received in advance of the video based interview.
Measuring Wellness & Engagement
89% of staff agreed their health and
wellbeing is supported by the
organisation
89% of staff feel informed aboutwhat’s going on in the business
86% of staff agreed they generally feel well while working from home
PAS STAFF
Over 1000 individual virtual L&D sessions
were attended by PAS staff
40% increase in engagement
increased in L&D virtual sessions – vs - classroom events
Key Learnings – Our People, Our Values
Our People
Trust
Leadership
Inclusion
Innovation
Customer Focus
Excellence
Thank You