SBB «Facts and Figures 2012»

SBB Facts and Figures.

2012

Facts and figures about SBB – that’s what this brochure is about. But behind the bare statistics are people: customers, partners, employees. They make SBB what it is: Switzerland’s biggest trans-port and infrastructure company, a major employer and a source of work for the economy and the population as a whole. SBB also cares about the environment and conserves resources. So that even our children’s children will still enjoy travelling by train.

SBB – we keep Switzerland moving.

Travel in comfort. Get there on time.

Customer satisfaction

Staff satisfaction

SafetyFree cash flo

w

Competitive edge

Corporate image

Customer punctuality

Annual result

Environmental sustainability

Cover: Philippe Lamon is one of the authors in the SBB writing competition whose travel stories are published in “Reisegeschichten”.

Contents.

P 02 GroupP 03 Customer satisfaction – Punctuality – Passenger Division: regular customers –

Passenger Division: market shareP 05 Traffic figures – Total operating performance – Productivity and efficiencyP 07 Personnel – Rolling stock – InfrastructureP 09 Income statement – Balance sheet

P 10 Passenger servicesP 11 Finances – SalesP 13 Total operating performance – TrafficP 15 Personnel – Rolling stock

P 16 Real EstateP 17 Finances – Personnel – Installations and rolling stock

P 20 Freight servicesP 21 Finances – TrafficP 23 Total operating performance – SBB Cargo transalpine freightP 25 Personnel – Rolling stock

P 26 InfrastructureP 27 Finances – TrafficP 29 Installations and rolling stockP 31 Personnel – Electricity – Transalpine rail freight

P 32 Environment

P 34 International

P 35 Units used

P 36 Rolling stock

P 18 Network map

Environmental sustainability

P 02

SBB Facts and Figures 2012

Group

Passenger Division: customer satisfaction.

Punctuality.

Index (1–100)

All railway undertakings; measured at key operating locations of the SBB infrastructure.

Passenger services Freight

Connections made

Customer punctuality

Punctuality of domestic services

Punctuality of transit services

Staff friendliness/competence

Passenger information

Overall satisfaction

Range of services/performance

Comfort/well-being70

65

75

80

85

2008 2009 2010 2011 2012

0%

100%

2008 2009 2010 2011 20120%

100%

2008 2009 2010 2011 2012

P 03Group

Customer satisfaction.Customer satisfaction: Passenger Division

2003 2010 2011 2012 11/12± in %

Staff friendliness/competence Index (1–100) ... 81.8 82.0 81.6 –0.5

Passenger information ... 79.9 80.1 80.3 0.2

Comfort/well-being ... 72.0 71.9 71.9 0.0

Range of services/performance ... 73.7 73.9 73.7 –0.3

Overall satisfaction ... 75.9 76.1 76.0 –0.1

Customer satisfaction: Real Estate DivisionCustomer satisfaction at stations Index (1–100) ... 79.1 78.0 77.4 –0.8

Customer satisfaction: Freight DivisionSBB Cargo Switzerland Index (1–10) ... 7.44 7.47 6.95 –7.0

Purchaser satisfactionRegional services (cantons) Index (1–10) ... 7.29 7.56 7.64 1.1

Infrastructure (cantons) ... 6.91 7.30 7.28 –0.3

Punctuality.1

Passenger servicesCustomer punctuality 2 % ... 87.0 89.8 88.0 –1.8

Connections made ... 97.2 97.7 98.3 0.6

Gross passenger delay minutes 3 million mins ... 169 129 159 23.2

FreightPunctuality of domestic services 4 % ... 98.2 98.4 98.2 –0.2

Punctuality of transit services 5 ... 85.1 85.8 83.6 –2.2

Passenger Division: regular customers.GA travelcards (network season tickets) 6 thousands 264 429 431 442 2.5

Half-Fare travelcards 6 1,920 2,357 2,345 2,381 1.5

Total 2,184 2,786 2,776 2,822 1.7

Passenger Division: market share.7

Rail’s share of total motorised traffic % ... 25.2 25.4 24.9 –0.5

Rail’s share of motorised leisure traffic ... 21.2 20.5 20.6 0.1

1 All railway undertakings; measured at key operating locations of the SBB infrastructure. 2 Percentage of passengers

who arrive on time or less than 3 minutes late. 3 Total passenger-minute delay resulting from rail operations. 4 Punctuality measurement in domestic services is based on a 30-minute limit. 5 Until 2009, punctuality measure-

ment in transit services was based on a 30-minute limit; as of 2010 the limit was increased to 60 minutes. 6 Travelcards in circulation at year-end. 7 Market share in terms of passenger-kilometres.

P 04


Group

Infrastructure capacity utilisation.Trains per route per day

Average number of trains per route per day on SBB infrastructure.

40

80

120

160

93 94 95 96 97 9887 88 89 90 91 92 99 00 01 02 03 04 05 06 07 08 09 10 11 12

Railway’s operational performance.Train-km m

SBB passenger services (excl. buses) SBB freight services

50

100

200

150

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

P 05Group

Traffic figures. Passenger services

2003 2010 2011 2012 11/12± in %

Seat-kilometres offered million seat-km offered ... 63,648 64,053 63,696 –0.6

Traffic performance passenger-km m 12,290 17,513 17,749 17,545 –1.2

Traffic volume million PJ 250.2 347.1 356.6 353.8 –0.8

Average number of passengers per day PJ/day 685,000 951,000 977,000 967,000 –1.0

Freight servicesTraffic performance net tonne-km m 9,936 13,111 12,346 12,132 –1.7

Traffic volume net tonnes m 54.8 50.0 48.6 43.7 –10.0

Average volume of freight traffic per day net tonnes/day 220,000 200,000 195,000 175,000 –10.3

InfrastructureTrain paths sold and train paths used by the infrastructure operator train-path km m 139.6 168.1 169.9 170.5 0.3

– SBB infrastructure 138.0 164.3 165.9 166.6 0.4

– Sensetalbahn and Thurbo ... 1.1 1.1 1.0 –13.8

– Zentralbahn (narrow gauge) 1.6 2.6 2.9 2.9 2.2

Number of trains on the network (Mon–Fri) 1 number ... 9,772 9,839 9,947 1.1

– Passenger traffic ... 7,764 7,878 8,078 2.5

– Freight traffic ... 2,008 1,961 1,870 –4.7

Total operating performance.Operating performance (trains and buses) Train-kilometres standard gauge train-km m 136.3 164.4 165.7 166.3 0.3

– Passenger 107.9 133.4 136.0 136.9 0.7

– Freight 26.7 30.2 28.9 28.4 –1.7

– Other trains 1.7 0.8 0.8 1.0 18.9

Train-kilometres narrow gauge 1.4 2.6 2.9 2.9 0.9

Bus-kilometres bus-km m ... 3.0 2.9 3.2 9.6

Total trip-km m 137.7 170.1 171.5 172.4 0.5

Productivity and efficiency.Percentage of costs covered by rev-enue – regional services 2 % – 55.4 56.7 55.3 –1.4

Grant efficiency – regional services 3 CHF/train-km 8.27 7.63 7.72 7.92 2.6

Op. expenses per passenger train-kilometre 26.7 27.6 28.2 28.9 2.7

Op. expenses per freight train-kilometre 48.9 34.7 38.4 38.3 –0.4

Op. expenses per train-path kilometre 4 CHF/train-path km ... 12.8 13.1 14.0 6.9 1 Excluding narrow gauge (Zentralbahn). 2 Ratio of revenue from users versus total expenditure for the operation

of regional traffic lines. 3 The lower the absolute figure, the higher the assumed efficiency. 4 Net operating expenses

per train-path kilometre.

P 06


Group

Personnel.

Rail operation accidents.

No. of occupational accidents with/without work ab-

sence per 100 employees (SBB AG and SBB Cargo AG).

Occupational accidents

Number/100 employees

3

6

9

12

03 04 05 06 07 08 09 10 11 12

Passenger services

Freight services

Infrastructure

Real Estate

Group-level services

Subsidiaries

Percentage of female

employees

Full-time employees

Thousand FTE % employees

10

20

30

40

10

20

30

40

03 04 05 06 07 08 09 10 11 12

Number Number/train-path km m

Derailments

Collisions

Accidents at level crossings

Accidents to passengers or third

parties gaining access to trains

Collisions involving train runs per

million train-path kilometres

Cases as per federal government’s (owner’s) definitions.

10

20

30

40

0.1

0.2

0.4

0.3

2006 2007 2008 2009 2010 2011 2012

P 07Group

Personnel.Yearly average headcount (full-time equivalent)

2003 2010 2011 2012 11/12± in %

SBB AG and SBB Cargo AG FTE 27,104 25,356 25,840 26,330 1.9

of which motive power unit drivers and train attendants 5,363 5,169 5,508 5,594 1.6

– Passenger 11,369 11,547 12,102 12,223 1.0

– Freight 4,851 3,129 2,981 2,812 –5.7

– Infrastructure 9,469 8,746 8,752 8,985 2.7

– Real Estate 790 740 752 767 2.1

– Group-level services 1 625 1,194 1,253 1,543 23.2

Subsidiaries 1,603 2,787 2,745 2,910 6.0

Total 28,707 28,143 28,586 29,240 2.3

Training and reorientationTraining positions filled by “login” FTE 1,077 1,278 1,297 1,337 3.1

Labour market centre 163 186 158 156 –1.6

Key personnel figures 2

Female employees % employees 10.2 14.5 15.1 15.8 0.7

New employees % FTE 3.8 6.6 8.4 8.3 –0.1

Non-Swiss employees 10.6 11.9 12.3 13.0 6.0

Overall staff satisfaction 3 Index (1–100) 62 58 60 62 3.3

Rolling stock.Fleet at year-endMultiple units number ... 347 370 402 8.6

Mainline locomotives 830 738 736 705 –4.2

Shunting locomotives 259 271 269 256 –4.8

Passenger coaches 3,349 2,876 2,818 2,785 –1.2

Freight wagons 12,171 8,785 8,280 7,869 –5.0

Diesel locomotives with particle filters ... 425 439 449 2.3

Infrastructure.Routes managedStandard gauge km 3,006 3,039 3,040 3,040 0.0

Zentralbahn (narrow gauge) 74 99 98 98 –0.4

Total 3,080 3,138 3,138 3,138 0.0

1 2012: centralisation of common and other functions at Group level, especially as regards IT and finance. 2 Data on SBB AG and SBB Cargo AG. 3 2010, 2012: full survey; 2003, 2011: partial survey.

P 08


Group

Operating income and operating expenses.

45 % – Traffic revenue

5 % – Rental income from real estate

11% – Other income

11% – Own work capitalised

28 % – Public-sector funding

47 % – Personnel expenses

9 % – Cost of materials

22 % – Depreciation

10 % – Third-party operating and maintenance services

12 % – Other expenses

SBB as a purchaser.

Switzerland Other countries

Purchasing volume in millions of Swiss francs. In total 4,732 million Swiss francs, of which 91 % in Switzerland.

15,720 suppliers, of which 93 % in Switzerland. (Only suppliers with a purchase volume of more than CHF 2,000 were

taken into account.)

CHF m

Civil engineering

Rolling stock and vehicles

General services

Materials and consumables

IT

Signalling, electrical andtelecoms systems

Operating services

Not classified

0 500 1,000 2,0001,500

P 09Group

Income statement.Operating income 1

2003 2010 2011 2012 11/12± in %

Traffic revenue CHF m [2,906] 3,623 3,675 3,705 0.8

of which passenger revenue 1,796 2,623 2,732 2,781 1.8

of which freight revenue 990 871 808 784 –3.0

of which infrastructure revenue 19 69 73 78 6.4

Public-sector funding 1,950 2,192 2,304 2,321 0.7

of which grants for regional passenger services 505 556 575 596 3.7

of which contributions to infrastructure 1,333 1,613 1,696 1,703 0.4

Rental income from real estate 288 332 354 386 9.3

Other income [863] 838 856 866 1.1

Own work capitalised 603 774 832 890 6.9

Total [6,490] 7,759 8,022 8,169 1.8

Operating expenses 2

Personnel expenses CHF m [–2,987] –3,477 –3,554 –3,633 –2.2

Cost of materials –479 –637 –685 –697 –1.8

Other operating expenses –1,350 –1,610 –1,579 –1,656 –4.8

Depreciation –1,201 –1,608 –1,674 –1,692 –1.1

Total –6,313 –7,333 –7,492 –7,678 –2.5

Operating result/EBIT 3 CHF m [177] 426 530 491 –7.3

Financial result –136 –195 –250 –122 51.3

Non-operating income 4 [...] 83 67 65 –2.4

Taxes and minority interests –39 –16 –8 –12 –53.9

Consolidated result 25 298 339 422 24.7

Balance sheet. Assets– Current assets CHF m 2,048 2,240 2,290 2,413 5.4

Fixed assets 26,731 30,950 31,591 32,464 2.8

– Financial assets 2,275 1,274 1,117 488 –56.3

– Property, plant and equipment and assets under construction 24,246 29,168 29,811 31,252 4.8

– Intangible assets 209 507 664 724 9.1

Total 28,779 33,190 33,881 34,877 2.9

Equity and liabilitiesCurrent liabilities CHF m 2,014 2,945 3,220 3,142 –2.4

Non-current liabilities 15,082 20,249 20,317 20,971 3.2

Equity, incl. minority interests 11,683 9,995 10,344 10,763 4.1

Total 28,779 33,190 33,881 34,877 2.9

1 Operating income in 2003 additionally includes the item “revenue reductions” totalling CHF –118 m. 2 Operating

expenses in 2003 additionally include the item “non-capitalised investments” totalling CHF –296 m. 3 As of 2006, the

operating result corresponds to EBIT. EBIT for 2003: CHF 200 m. 4 This line item was not included in 2003.

P 10


Passenger services

Offering and revenues.

Regular customers.

GA travelcards (network season tickets)

Half-Fare travelcards

Millions of travelcards

0.5

1.0

1.5

2.0

3.0

2.5

03 04 05 06 07 08 09 10 11 12

Traffi c revenues.CHF bn

Online channels (internet, mobile phone)

RailService (phone, e-mail)

Ticket machines

Counters

4.0

1.0

2.0

3.0

2009 2010 2011 2012

Seat-km offered bn Centimes/Pkm

Seat-kilometres offered (seat-km offered bn)

Earnings per passenger km, adjusted for inflation (centime/Pkm)

25

50

75

10

20

30

2005 2006 2007 2008 2009 2010 2011 2012

P 11Passenger services

Finances.1

Key financial figures

2003 2010 2011 2012 11/12± in %

Operating income CHF m 3,086 4,280 4,431 4,543 2.5

of which traffic revenue 1,948 2,726 2,812 2,880 2.4

Operating expenses –2,920 –3,906 –4,117 –4,206 –2.2

Operating result 166 375 314 337 7.3

Net income for the year 93 293 214 269 25.7

Investment ... 997 554 1,014 83.1

Profitability and productivityEarnings per passenger-km CHF/Pkm 0.150 0.159 0.155 0.161 3.6

Earnings per passenger journey CHF/PJ 7.38 8.02 7.73 7.97 3.2

Op. expenses per train-kilometre CHF/train-km 26.7 27.6 28.2 28.9 2.7

Grant efficiency – regional services 2 8.27 7.63 7.72 7.92 2.6

Percentage of costs covered by revenue – regional services 3 % – 55.4 56.7 55.3 –1.4

Sales.SBB points of saleStaffed by SBB employees number 305 201 199 183 –8.0

Staffed by agencies 4 43 54 55 59 7.3

With self-service 413 501 504 514 2.0

Total 761 756 758 756 –0.3

Traffic revenues by sales channel 5

Counters CHF m ... 2,059 1,944 1,973 1.5

Ticket machines ... 737 818 871 6.5

RailService (phone, e-mail) ... 471 550 416 –24.4

Online channels (internet, mobile phone) ... 191 235 304 29.3

Total ... 3,458 3,547 3,563 0.4

Regular customersGA travelcards (network season tickets) 6 thousands 264 429 431 442 2.5

Half-Fare travelcards 6 1,920 2,357 2,345 2,381 1.5

Total 2,184 2,786 2,776 2,822 1.7

1 Segment accounting: intra-group income and expenses not eliminated. 2 The lower the absolute figure, the higher

the assumed efficiency. 3 Ratio of revenue from users versus total expenditure for the operation of regional

traffic lines. 4 Migrolino, Valora, Swiss Post, station operator. 5 Traffic sales are generally higher than traffic revenues.

Sales also include turnover generated for other railway companies. 6 Travelcards in circulation at year-end.

CHF bn

P 12


Passenger services

Average daily operating performance.

Average daily traffic volume.M PJ/day M Pkm/day

1,000 trip-km/day

Passenger volume in terms of journeys (m PJ/day)

Passenger volume in terms of km (m Pkm/day)

Long-distance services Regional rail services Regional bus services

Operating performance of buses not shown separately up to 2003.

0.2

0.4

0.6

1.0

0.8

10

20

30

50

40

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

50

100

150

250

200

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012


Total operating performance.Operating performance (trains and buses)

2003 2010 2011 2012 11/12± in %

Long-distance services train-km m 48.7 63.8 64.9 65.3 0.7

Regional rail services 1 [60.7] 72.2 74.0 74.4 0.6

Regional bus services bus-km m ... 3.0 2.9 3.2 9.6

Total trip-km m 109.3 139.0 141.8 143.0 0.9

Seats offered per trainLong-distance services number 645 620 620 607 –2.1

Regional services 309 295 297 293 –1.3

Traffic.Traffic volumeDomestic services million PJ 240.5 338.7 348.2 345.6 –0.7

– Travel by individuals 142.3 193.9 201.4 202.4 0.5

– Group journeys 3.3 2.1 2.3 1.8 –23.3

– Travelcards for business and tourism 68.1 117.9 121.2 118.9 –1.9

– Point-to-point travelcards 26.8 24.7 23.2 22.5 –2.7

International services 9.9 8.5 8.4 8.2 –3.0

Total 250.2 347.1 356.6 353.8 –0.8

Average passengers per train 1 number [112] 129 128 125 –1.8

Traffic performanceLong-distance services Pkm m 8,955 13,104 13,202 12,925 –2.1

Regional rail services 1 [3,336] 4,387 4,527 4,596 1.5

Regional bus services ... 22 21 24 14.8

Total 12,290 17,513 17,749 17,545 –1.2

Average length of journey km ... ... 48.4 48.1 –0.6

Average load factorLong-distance services % 28.5 31.9 31.9 31.3 –0.6

Regional services 17.8 19.5 20.0 20.6 0.6

All trains 24.5 27.5 27.7 27.5 –0.2

Luggage and bicyclesChargeable luggage items conveyed thousands 496 294 295 276 –6.3

Accompanied bicycles 450 645 662 654 –1.2

1 2003 includes buses.

P 14


Passenger services

Hourly distribution of train passengers.

Age of rolling stock.

up to 1969

1970 – 1979

1980 – 1989

1990 – 1999

2000 – 2009

2010 or later

Long-distance services

Monday to Friday

Regional services

Monday to Friday

Regional and long-distance services

Sunday

Passenger traffic as a percentage of trains arriving at or departing from Zurich HB every hour between 5 a.m. and

midnight.

Passenger coaches, driving trailers and power cars: breakdown by year of construction.

0% 20% 40% 60% 80% 100%

Multiple units: breakdown by year of construction.

4%

8%

12%

16%

5 7 9 11 13 15 17 19 21 23

4%

8%

12%

16%

5 7 9 11 13 15 17 19 21 23

4%

8%

12%

16%

5 7 9 11 13 15 17 19 21 23



2003 2010 2011 2012 11/12± in %

SBB AG, Passenger Division FTE 11,369 11,547 12,102 12,223 1.0

– Central administration [918] [1,165] 695 602 –13.3

– Sales and customer service [1,832] [1,871] 1,886 1,859 –1.4

– Operations/production [6,546] [5,608] 6,631 6,842 3.2

of which motive power unit drivers 2,450 2,274 2,451 2,450 0.0

of which train attendants 1,662 2,040 2,199 2,319 5.5

– Technicians/maintenance [1,719] [2,578] 2,891 2,920 1.0

of which rolling stock maintenance 1,630 2,094 2,181 2,209 1.3

– Other 1 354 325 – – –

Subsidiaries 1,239 1,884 1,746 1,761 0.9

Total 12,608 13,431 13,848 13,984 1.0

Rolling stock.Traction vehiclesMainline locomotives number 367 336 336 336 0.0

Power cars 311 184 182 182 0.0

Shunting locomotives 66 63 57 57 0.0

of which diesel-powered 7 9 9 10 11.1

Shunting tractors 36 34 32 28 –12.5

of which diesel-powered or hybrid 27 26 26 22 –15.4

Total 780 617 607 603 –0.7

of which narrow gauge [28] 32 29 29 0.0

Passenger coaches1st and 2nd class coaches number 2,722 2,392 2,339 2,314 –1.1

of which dining cars 45 47 49 49 0.0

Driving trailers 458 447 444 436 –1.8

Luggage vans 119 37 35 35 0.0

Total 3,349 2,876 2,818 2,785 –1.2

of which narrow gauge 78 96 92 92 0.0

of which air-conditioned 1,456 1,396 1,465 1,525 4.1

Multiple unitsLong-distance multiple units number ... 57 58 76 31.0

of which with dining car ... 57 58 58 0.0

Regional services multiple-units ... 290 312 326 4.5

Total ... 347 370 402 8.6

of which narrow gauge 2 ... 10 10 10 0.0

1 “Other” category discontinued as of 2011. 2 The new ABeh 150 and ABeh 160 multiple units had not been

accepted by the end of 2012 and have, consequently, not been included in the total.

Regional and long-distance services

Sunday

P 16


Real Estate

Sales by sector.

35 % – Food/drink

22 % – Restaurant/take-away

13 % – Health and body care products

12 % – Kiosk/tobacco and cigarettes

8 % – Electronics/photography/music

4 % – Clothing

2 % – Books/stationery/pictures

2 % – Services

1% – Watches/jewellery/cameras

1% – Shoes/travel necessities/leathergoods

1% – Flowers

1% – Gifts/house and garden

1% – Sports/sportsware/leisure

Station users.

Proportion of sales by third parties from various

sectors at nine selected major railway stations.

Average number of people using stations (Mon–Fri) in nine selected major railway stations.

The figures are taken from a new system of counting and are not comparable with the previous year’s figures.

Number

Bern

Luzern

Zürich HB

Basel SBB

Lausanne

Winterthur

Genève

St. Gallen

Zug

0 300,000200,000100,000 400,000 500,000

P 17Real Estate

Finances.Key financial figures 1

2003 2010 2011 2012 11/12± in %

Operating income CHF m [492] 603 615 670 8.9

of which third-party rental income [283] 305 326 379 16.4

Operating expenses [–364] –439 –439 –485 –10.7

Operating results 128 164 177 185 4.6

Net income for the year –5 3 2 9 258.8

Investment ... 369 327 392 19.9

Book value of assets 3,020 3,642 3,832 4,076 6.4

Income from disposal of non-operating real estate [...] 83 66 65 –1.8

Third-party sales at stationsSales by third parties in the 32 biggest railway stations CHF m ... 1,408 1,429 1,455 1.8

of which Zurich HB ... 309 311 320 2.8

Personnel.Yearly average headcount (full-time equivalent)SBB AG, Real Estate Division FTE 790 740 752 767 2.1

of which RailClean ... 389 371 344 –7.3

Installations and rolling stock.Real estate owned and rental agreementsArea used for transport purposes ha ... 8,120 8,150 8,120 –0.4

Commercial space ... 1,660 1,630 1,580 –3.1

Rentals number 27,000 31,100 31,460 32,433 3.1

Shops and kiosksConvenience stores 2 number 46 113 118 127 7.6

Station newsstands 317 242 228 231 1.3

AdvertisingPoster and billboard space number 9,311 7,920 7,659 8,802 14.9

Promotions at railway stations 3 ... [914] [1,263] 4,025 –

P+RailRailway stations with P+Rail number ... 574 579 586 1.2

P+Rail parking spaces for private cars ... 26,358 26,495 26,610 0.4

1 Segment accounting: intra-group income and expenses not eliminated. 2 aperto, avec., coop pronto, migrolino, Spar. 3 New and more comprehensive list of promotions 2012.

P 18 GroupP 18 Network map

Route network. Infrastructure of SBB and its subsidiaries


P 19Group P 19Network map

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and its subsidiaries

SBB routes used for freight services only

Base tunnel under construction

Other railway infrastructure

Other freight-only routes

P 20


Freight services

Productivity.

Railfreight volume and performance.

Net tonne-km/CHF

Net tonnes m Net tonne-km m

Net tonne-kilometres per Swiss franc in operating expenses.

Freight volume (net tonnes m)

Freight performance (net tonne-km m)

5

10

15

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

20

40

60

80

4,000

8,000

16,000

12,000

93 94 95 96 97 98 99 00 0201 03 04 05 06 07 08 09 10 11 12

P 21Freight services

Finances.1


2003 2010 2011 2012 11/12± in %

Operating income CHF m 1,284 983 956 922 –3.6

of which traffic revenue 1,062 894 840 822 –2.1

Operating expenses –1,306 –1,035 –987 –970 1.7

Operating result –23 –52 –31 –48 –56.4

Net loss for the year –33 –64 –46 –51 –11.4

Investment ... 62 62 46 –25.3

ProductivityOperating expenses per train-kilometre CHF/train-km 48.9 34.7 38.4 38.3 –0.4

Net tonne-km per Swiss franc in operating expenses net tonne-km/CHF 7.6 12.7 12.5 12.5 0.0

Traffic.Traffic volume 2, 3

Wagonload freight net tonnes m ... 33.9 32.9 30.2 –8.3

– Individual wagon loads ... 21.5 20.9 19.7 –5.8

– Block trains ... 12.4 12.0 10.5 –12.7

Intermodal freight ... 16.2 15.7 13.5 –13.6

– Piggyback freight ... 3.4 3.5 3.2 –6.3

– Unaccompanied intermodal freight ... 12.7 12.2 10.3 –15.7

Total 54.8 50.0 48.6 43.7 –10.0

Traffic performance by traffic type 2

Wagonload freight net tonne-km m 6,000 5,631 5,199 4,845 –6.8

– Individual wagon loads ... 3,335 2,992 2,844 –5.0

– Block trains ... 2,295 2,206 2,001 –9.3

Intermodal freight 3,936 7,480 7,147 7,286 1.9

– Piggyback freight 210 620 625 645 3.1

– Unaccompanied intermodal freight 3,726 6,860 6,522 6,642 1.8

Total 9,936 13,111 12,346 12,132 –1.7

Traffic performance by undertaking 4

SBB Cargo AG (Switzerland) net tonne-km m 9,285 6,620 5,400 5,044 –6.6

SBB Cargo International AG – – 6,945 7,349 5.8

Total (consolidated) 9,936 13,111 12,346 12,132 –1.7

1 Segment accounting: intra-group income and expenses not eliminated. 2 Consolidated figures for SBB Cargo AG

and SBB Cargo International AG. 3 New traffic structure as of 2007; only totals comparable with previous years. 4 New corporate structure as of 2011.

P 22


Freight services

Rail freight by traffic type.

Unaccompanied intermodal freight

Piggyback freight

Block trains

Individual wagon loads

Share of traffic volume (net tonnes) Share of freight performance (net tonne-kilometres)

SBB Cargo transalpine freight.Net tonnes m

Wagonload freight Piggyback freight Unaccompanied intermodal freight

Traffic volume: SBB Cargo AG and SBB Cargo International AG.

5

10

20

15

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012


Total operating performance.Operating performance of trains

2003 2010 2011 2012 11/12± in %

Freight trains train-km m 26.7 29.8 25.7 25.3 –1.3

– Wagonload freight 20.1 19.7 14.5 13.7 –5.8

– Intermodal freight 6.6 10.1 11.1 11.6 4.5

Locomotive and departmental trains ... ... 3.3 3.1 –5.0

Total 26.7 30.2 28.9 28.4 –1.7

SBB Cargo transalpine freight.1

Transalpine traffic volume by transit routeGotthard net tonnes m 17.2 10.9 10.2 10.0 –1.7


– Piggyback freight 0.7 0.4 0.3 0.3 –13.1

– Unaccompanied intermodal freight 10.9 7.1 6.9 7.3 5.5

Simplon 2.0 2.4 2.8 1.7 –39.4


– Unaccompanied intermodal freight 0.2 1.4 1.9 1.0 –49.2

Total 19.2 13.3 13.0 11.7 –9.8

Transalpine traffic volume by transport modeWagonload freight net tonnes m 7.5 4.4 3.9 3.2 –17.5

Piggyback freight 0.7 0.4 0.3 0.3 –13.1

Unaccompanied intermodal freight 11.1 8.5 8.8 8.2 –6.4

Total 19.2 13.3 13.0 11.7 –9.8

1 Traffic volume: SBB Cargo AG and SBB Cargo International AG.

P 24


Freight services

Personnel.

Freight wagons.Number

FTE

Eight-wheel wagons

Four-wheel wagons

SBB Cargo AG

Subsidiaries

2,000

4,000

6,000

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

5,000

10,000

15,000

20,000

93 94 95 96 97 98 99 00 0201 03 04 05 06 07 08 09 10 11 12



2003 2010 2011 2012 11/12± in %

SBB Cargo AG FTE 4,851 3,129 2,981 2,812 –5.7

– Central administration 149 264 258 207 –19.8

– Sales and customer service 446 98 85 111 30.6

– Operations/production 3,161 2,467 2,356 2,221 –5.7

of which motive power unit drivers 1,131 774 774 743 –4.0

– Technicians/maintenance 979 281 282 273 –3.2

– Other 1 116 20 – – –

Subsidiaries 47 456 492 515 4.7

Total 4,898 3,585 3,473 3,327 –4.2

Rolling stock.2

Traction vehiclesMainline locomotives number 463 402 400 369 –7.8

of which diesel-powered 0 3 3 3 0.0

of which permitted on foreign networks 57 112 114 114 0.0

Shunting locomotives 128 124 127 116 –8.7

– electric-powered 54 15 13 9 –30.8

– diesel-powered 74 109 114 95 –16.7

– hybrid 0 0 0 12 –

Shunting tractors 185 84 80 59 –26.3

Total 776 610 607 544 –10.4

Freight wagonsOpen wagons number 2,745 1,986 1,875 1,854 –1.1

Covered wagons 4,204 3,730 3,519 3,290 –6.5

Flat wagons 3,442 2,892 2,729 2,631 –3.6

Wagons with sliding or folding roof 1,399 112 103 55 –46.6

Special-purpose wagons 381 65 54 39 –27.8

Total 12,171 8,785 8,280 7,869 –5.0

of which eight-wheel 4,709 4,687 4,647 4,550 –2.1

of which low-noise 534 7,421 7,377 7,072 –4.1 1 “Other” category discontinued as of 2011. 2 Including rolling stock leased for longer periods.

P 26


Infrastructure

Profi tability.

Network utilisation.Train-path km m Trains per main track per day

Train paths sold – passenger traffic (millions of train-path km)

Train paths sold – freight traffic (millions of train-path km)

Network utilisation effectiveness (trains per main track per day)

SBB infrastructure.

100

50

150

200

100

50

150

200

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

CHF m

Revenue from infrastructure use (CHF m)

Operating expenses (CHF m)

Ratio of infrastructure revenue to operating expenses (%)

SBB infrastructure.

1,000

2,000

4,000

3,000

25%

50%

100%

75%

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

P 27Infrastructure

Finances.1, 2


2003 2010 2011 2012 11/12± in %

Operating income CHF m 2,954 3,256 3,443 3,522 2.3

of which infrastructure revenue 540 772 857 880 2.7

Operating expenses –3,066 –3,380 –3,499 –3,623 –3.6

Operating result –112 –124 –55 –101 –82.1

Net income/loss for the year 0 5 72 37 –48.8

Investment ... 1,270 1,518 1,727 13.8

Profitability and efficiency

Ratio of infrastructure revenue to operating expenses % 17.6 22.8 24.5 24.3 –0.2

Revenue per train-path kilometre CHF/train-path km 3.9 4.7 5.2 5.3 2.4

Operating expenses per train-path kilometre 3 ... 12.8 13.1 14.0 6.9

Traffic.Train paths soldSBB infrastructure train-path km m 137.3 163.5 165.1 165.6 0.3

– Passenger traffic 107.0 134.9 136.7 138.3 1.2

– Freight traffic 30.3 28.6 28.4 27.3 –4.0

Sensetalbahn and Thurbo ... 1.1 1.1 1.0 –13.7

Zentralbahn (narrow gauge) 1.6 2.6 2.9 2.9 2.2

Total 138.9 167.3 169.1 169.5 0.2

Train paths used by the infrastructure operator 4, 5

SBB infrastructure train-path km m 0.7 0.8 0.8 1.0 18.9

Train density 1, 6

Passenger trains trains per route per day 99.3 125.8 127.5 128.6 0.9

Freight trains 28.1 27.1 26.9 25.7 –4.3

All trains 127.4 149.7 151.2 151.2 0.0

Efficiency of network utilisation 1, 7

All trains trains per main track per day 82.4 95.4 96.3 96.7 0.4

1 SBB infrastructure. 2 Segment accounting: intra-group income and expenses not eliminated. 3 Net operating

expenses per train-path kilometre. 4 Corresponds to the “Unsold train paths” heading. 5 The number of train paths

used by the infrastructure operator on the infrastructure of subsidiary companies is negligible. 6 Only train paths

sold are taken into account. 7 Both train paths sold and train paths used by the infrastructure operator are taken into

account.

P 28


Infrastructure

8,000

16,000

32,000

24,000

400

800

1,600

1,200

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

Safety systems.

Rolling stock.Number of wagons Number of vehicles

Departmental wagons (number of wagons)

Motive power units (number of vehicles)

Self-propelled special-purpose vehicles (number of vehicles)

SBB infrastructure.

Number of train signals Number of signal boxes

Train signals (number of train signals)

Signal boxes in operation (number of signal boxes)

SBB infrastructure.

1,000

3,000

2,000

250

500

750

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

P 29Infrastructure

Installations and rolling stock.Routes managed

2003 2010 2011 2012 11/12± in %

SBB infrastructure km 2,958 2,991 2,992 2,992 0.0

of which used by passenger traffic 2,888 2,938 2,938 2,938 0.0

of which used by freight traffic 2,901 2,897 2,898 2,898 0.0

Sensetalbahn and Thurbo 48 48 48 48 0.0

Zentralbahn (narrow gauge) 1 [74] 99 98 98 –0.4

Total 3,080 3,138 3,138 3,138 0.0

Data on SBB infrastructureRoutes owned by SBB km 2,982 2,939 2,939 2,939 0.0

of which single-track 1,356 1,228 1,228 1,228 0.0

Tracks 7,306 7,381 7,385 7,385 0.0

Points number 14,202 14,254 14,254 14,254 0.0

Train signals 28,408 30,392 30,265 30,888 2.1

Signal boxes in operation 616 539 538 535 –0.6

Fixed installations 2

Level crossings number [1,395] 1,205 1,190 1,186 –0.3

of which automatic level crossings [834] 944 955 981 2.7

of which non-public [431] 288 270 266 –1.5

of which for pedestrian use only [201] 120 112 105 –6.3

Railway tunnels 2

Tunnel sections 3 number 304 303 303 308 1.7

Total length km 243 257 257 263 2.3

Railway bridges 2

Construction units 4 number 5,982 6,054 6,054 6,077 0.4

Total length km 89 92 92 93 0.8

Railway stations and locations served 2

Stations and halts used by passenger services number [765] 807 807 808 0.1

of which with disabled access [196] 362 365 377 3.3

Average distance between stations (passenger services) km 3.8 3.9 3.8 3.8 –0.1

Points served by freight trains 5 number [459] 247 242 193 –20.2

Rolling stock 6, 7

Motive power units number 468 282 278 269 –3.2

of which diesel-powered or hybrid 449 270 266 257 –3.4

Self-propelled special-purpose vehicles 115 140 140 148 5.7

Departmental wagons 2,979 1,906 1,820 1,685 –7.4

1 2003: Brünig line. 2 SBB Group infrastructure: infrastructure of SBB, Sensetalbahn, Thurbo, Zentralbahn. 3 A rail

tunnel may consist of several tunnel sections. 4 A rail bridge may consist of several construction units. 5 Number after the rationalisation of operating points. 6 SBB infrastructure. 7 Not including rolling stock hired in order

to cover short-term peak requirements.

P 30


Infrastructure

Electricity.

Production 16.7 Hz

Production 50 Hz

Bought on the market/procured on exchange

SBB rail operations

Other rail operations

Own consumption and losses

Pump operation

Sold or exchanged on the market

Breakdown by source Breakdown by use

Transalpine rail freight.Net tonnes m

Wagonload freight Piggyback freight Unaccompanied intermodal freight

Traffic volume for all railway undertakings on SBB infrastructure.

10

20

40

30

2003 2004 2005 2006 2007 2008 2009 2010 2011 2012

P 31Infrastructure


2003 2010 2011 2012 11/12± in %

SBB AG, Infrastructure Division FTE 9,469 8,746 8,752 8,985 2.7

– Central administration [1,688] [1,601] 615 559 –9.1

– Production [3,594] [2,582] 3,001 2,987 –0.5

of which motive power unit drivers 120 81 84 82 –2.4

– Technicians/maintenance [3,985] [4,439] 5,136 5,440 5.9

– Other 1 202 124 – – –

Subsidiaries 9 447 508 634 24.9

Total 9,478 9,193 9,259 9,619 3.9

Electricity.SourceElectricity produced and procured GWh 3,951 3,076 2,949 3,159 7.1

Consumption for rail operationsSBB infrastructure GWh 1,898 2,128 2,082 2,111 1.4

Other infrastructures 2 182 300 299 298 –0.2

Total 2,080 2,428 2,381 2,410 1.2

of which from renewable sources % ... 81.9 73.0 83.5 10.5

InstallationsHydroelectric plants number ... 6 6 6 0.0

Transformer stations ... 6 6 7 16.7

High voltage lines 132 kV km ... 1,880 1,850 1,854 0.2

Transalpine rail freight.3

Transalpine traffic volume by transit routeGotthard net tonnes m 17.3 16.8 16.6 16.6 –0.3



– Unaccompanied intermodal freight 10.9 11.4 11.1 11.7 5.1

Simplon 7.0 12.0 14.5 12.8 –11.4



– Unaccompanied intermodal freight 2.0 6.4 8.4 7.3 –13.7

Total 24.4 28.8 31.1 29.4 –5.5

1 “Other” category discontinued as of 2011. 2 SBB subsidiary companies’ infrastructure (Sensetalbahn, Thurbo, Zentral-

bahn) and third party infrastructure (BLS, MGB, SOB etc.). 3 Traffic volume for all railway undertakings on

SBB infrastructure. Detailed statistics on transalpine traffic are available from the Federal Office of Transport at:

http://www.bav.admin.ch/verlagerung/01529/

P 32


Environment

Energy and climate.

Traction current

Diesel for rail traction

Fuel (non-traction)

Electricity consumption for buildings and installations

Energy consumption for heating of buildings

Energy consumption CO2 emissions

Waste materials and refuse.Waste materials from operations Public refuse

Thousand t Thousand t

Track excavation waste (ballast, sand and gravel)

Metals

Wood

Oil

Batteries

Combustible waste

Paper, cardboard

Glass

PET

Aluminium

500

200

100

300

400

2008 2009 2010 2011 2012

50

20

10

30

40

2008 2009 2010 2011 2012

P 33Environment

Environment.1

Traction energy consumption

2003 2010 2011 2012 11/12± in %

Electricity (for traction purposes) and diesel GWh ... 1,879 1,866 1,848 –1.0

Energy consumption per 100 passenger-km petrol equivalent ... 0.96 0.95 0.98 2.7

Energy consumption per 100 net tonne-km diesel equivalent ... 0.69 0.65 0.65 –0.2

Stationary energy consumptionEnergy consumption for heating of buildings GWh ... 202 230 207 –10.1

Electricity consumption for buildings and installations ... 241 247 237 –4.0

ClimateCO2 emissions incl. upstream emissions 2 t ... 137,000 139,000 130,605 –6.0

NoiseLow-noise passenger coaches % 76.2 97.5 97.6 97.8 0.2

Low-noise freight wagons 4.4 84.5 89.1 89.9 0.8

Noise barriers 3 km ... 239 271 303 11.7

Contaminated sitesContaminated sites remediated number 4 24 24 25 4.2

Consumption of environmentally relevant materialsDiesel 1,000 l 10,321 15,369 15,273 14,299 –6.4

of which for train traction ... 12,603 12,532 11,426 –8.8

Heating oil ... 10,030 9,206 9,105 –1.1

Lubricants [315] 676 693 688 –0.7

Acids, alkaline solutions, chemicals t [373] 138 105 87 –17.1

Paints, lacquers and thinners [64] 136 111 117 5.4

Herbicides 3.9 2.5 2.6 2.0 –23.8

Waste materials from operationsTrack excavation waste (ballast, sand and gravel) t 240,000 248,000 290,000 298,048 2.8

of which recycled and reused % 75.0 94.0 78.0 78.6 0.6

Metals t [29,108] 62,990 60,600 80,448 32.8

Wood 12,591 14,160 17,376 18,286 5.2

Oil 294 714 596 600 0.7

Batteries ... 442 541 359 –33.6

Public refuseCombustible waste t [16,100] 30,690 31,910 32,570 2.1

Paper, cardboard 4 5,200 5,410 5,730 5,910 3.1

Glass 4 190 72 51 47 –7.8

PET 4 [85] 156 159 174 9.4

Aluminium 4 33 14 15 16 6.7

1 Data on SBB AG and SBB Cargo AG. 2 CO2 emissions by upstream industrial processes such as manufacture,

storage or transport of raw materials, semi-manufactures or products (“grey energy”). 3 Noise barriers in acc. with the

“FinöV” noise control programme and noise barriers integral to construction projects. 4 Collected by type.

P 34


International

Comparison of railway companies 2010.1

Network load comparison 2010.

Company (RU/IM) 2 CountryRoutes

Percentage electrified

Headcount (RU+IM)

Passenger- kilometres per

inhabitant

km % FTE Pkm/inh.

CD/SZDC Czech Republic 9,446 34 45,277 622

DB AG Germany 33,707 59 251,810 961

FS Italy 16,704 71 82,566 715

JR 3, 4 Japan 20,035 61 128,761 1,910

NS/ProRail Netherlands 3,016 70 13,809 925

NSB/JBV 4 Norway 4,114 62 5,891 544

ÖBB Austria 4,975 68 45,352 1,212

RENFE/ADIF Spain 13,853 62 27,806 455

SBB Switzerland 3,138 100 28,143 2,144

SNCB 4 Belgium 3,578 84 37,130 968

SNCF/RFF France 29,841 52 153,641 1,305

1 Figures as per UIC statistics 2010, UIC synthesis 2010 and Eurostat 2012. 2 RU: railway undertaking;

IM: infrastructure manager. 3 Data for the seven regional successors to Japan Railways. 4 Data for 2009.

Average number of trains per route per day on the railway infrastructure.

Passenger trains Freight trains1 Data for 2009.

Train density

SBB (CH)

ProRail (NL)1

JR (JP)1

DB AG (DE)

ÖBB (AT)1

SNCB (BE)1

FS (IT)

SZDC (CZ)

RFF (FR)

ADIF (ES)

JBV (NO)1

0 40 80 120 160

P 35Units used

Units used.1

[ ] Data in square brackets are those which, owing

to restatement, are not directly comparable with

the current data.

... Data on this parameter is not available.

– Parameter does not exist.

Bkm Bus-kilometre. Unit of measurement expressing

the performance of a bus from the transport

operator’s point of view. One bus-kilometre cor-

responds to a journey made by a bus over a

distance of one kilometre.

CHF Swiss franc.

Diesel equivalent Energy content of one litre of diesel

(see Petrol equivalent).

Employee Person employed by a company, regard-

less of whether full-time or part-time.

FTE Full-time equivalent. Measure of a company’s

human resources. One FTE corresponds to one

person in full-time employment for one year.

GWh Gigawatt-hour.

ha Hectare.

km Kilometre.

l Litre.

Net tonne Unit of measurement for the payload of a

freight train, i.e. the weight of the cargo accep-

ted from the customer.

Net tonne-km Unit of measurement for volume of

freight services required; only takes account

of the weight of the cargo. One net tonne-kilo-

metre corresponds to the shipment of one net

tonne of freight over a distance of one kilometre.

Petrol equivalent Energy content of one litre of petrol:

This unit of measurement enables the energy

consumption of various types of traction to be

compared with each other.

PJ Passenger-journey. Standard measure for the

volume of passenger services required. One

passenger-journey denotes the journey made

by a person from his or her starting point on

the transport company’s network to his or her

destination in that network. The number of pas-

senger-journeys stated in the company statist-

ics here are consolidated at group level.

Pkm Passenger-kilometre. Standard measure for the

performance of passenger services. One pas-

senger-kilometre denotes the distance of one

kilometre travelled by one person.

Seat-kilometre offered Unit expressing the number

of seats offered by a transport company. One

seat-kilometre offered denotes that one pas-

senger seat in one train or bus is available for

the carriage of a person over one kilometre.

t Tonne (metric ton).

Train-km Unit of measurement expressing the per-

formance of a train from the railway company’s

point of view. One train-kilometre corresponds

to a journey made by a train over a distance of

one kilometre.

Train-path km Standard measure for the service re-

quired by the railway companies in terms of net-

work access, from the viewpoint of the railway

infrastructure manager. A train-path kilometre

corresponds to a train’s use of the rail infrastruc-

ture over a distance of one kilometre.

Trip-kilometre Unit of measurement expressing the

performance of a train or bus from the transport

operator’s point of view. One trip-kilometre cor-

responds to a journey made by a train or bus

over a distance of one kilometre.

1 Owing to rounding, the sums of the figures in the tables may differ from the totals stated.

P 36


Rolling stock

Rolling stock.

Ordered or under construction in 2012

Commissioned in 2012

RABDe 502 – SBB long-distance double-deck unit

RABe 526 – GTW AKL (Thurbo)

ABeh 160 – FINK 3-car (Zentralbahn, deliveries in progress)

RABe 511 – SBB Regio-Dosto

RABe 524L – FLIRT (TILO)

RABe 523 – FLIRT

ABeh 150 – ADLER 7-car (Zentralbahn, deliveries in progress)

Eem 923 Hybrid

XTmass – “Krani” vehicle for overhead power-line maintenance (reorder)

P 37Rolling stock

Completely overhauled in 2012

XTmas/Xans – fire-fighting and rescue train LRZ 14 (on order)

Xtmas – support coach (on order)

Rolling stock for North-South services (Gotthard and Ceneri Base Tunnels)

ETR 610 (reorder)

HVZ – Re 420 LION with DPZ middle coach

Xas – “Biene Maya” tunnel ventilation machine

WRm IV – restaurant car EuroCity coach

DPZ-Plus – Re 450 with low-floor coach

DOMINO – RBDe 560 DO with low-floor middle coach

SBB AGCommunication and Public AffairsHochschulstrasse 63000 Berne 65, Switzerland+41 51 220 41 [email protected]

sbb.ch/en/facts-and-figures

neutralPrinted Matter

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