Save with APS Prepay and other programs

When you become an APS Prepay customer, you may be able to reduce your energy usage and save money. Plus, take advantage of other energy–saving tools and programs.

• Does your home waste energy?

Phantom energy loss occurs

from your plugged in, but idle

or turned-off electronics and

appliances. This accounts for up

to 5% of energy used in American

homes according to the Department

of Energy. Find out what’s eating

up your electricity without you

knowing it. Visit aps.com/phantom.

• Replace traditional light bulbs. CFLs produce 70% less heat

than incandescent bulbs and

can save you money on your air

conditioning costs. To find out

how much you can save and where

you can buy APS discounted

CFLs, visit aps.com/mycfls or

call 800 783 7253.

• Home weatherization assistance. You may be spending too much to

heat or cool your home. Reduce

your electricity costs and make your

home more comfortable and safe

with professional weatherization.

To find out the qualifying income

guidelines, visit aps.com/energywise.

• Get rid of your old refrigerator. It may still work, but it can waste

a lot of energy and money. You can

save up to $100 a year by turning it

in. We’ll come to your home, haul it

away and recycle it for FREE, plus

give you a $30 rebate. To schedule

a free pickup, visit aps.com/turnitin

or call 877 514 6654.

• Is it time for a checkup? Give your

home an energy checkup for just

$99 when you use an APS Home

Performance with ENERGY STAR®

qualified contractor. You’ll improve the

comfort of your home and save money.

Learn more at aps.com/checkup or

call 877 850 8358.

• Save with pool pumps and timers. Save up to 80% on your pool’s energy

cost by installing a variable speed

or dual speed pool pump and get

rebates of up to $200. Or save up

to $175 a year with seasonal pool

timers and rebates of up to $75. Visit

aps.com/pools or call 800 230 8904.

• Get your ducts in a row. The APS

Duct Test and Repair Program offers

rebates of up to $250 to have a

contractor certified by the Building

Performance Institute (BPI) test and

repair air leaks in your heating or

cooling duct system. For more

information, visit aps.com/ductrepair or call 602 371 3636 or 888 890 9730.

• Visit our House of Rebates. Take a

walk through our House of Rebates

and click on an area that’s of interest

to you. You’ll learn how you can

save with APS residential rebates at

aps.com/rebatehouse.

• Save with free shade trees. Planting

shade trees can help keep your

home cooler and save you up to

$50 a year on your electric bill.

The APS Shade Tree Program

offers qualified customers living in

Maricopa County up to three free

five-gallon desert-adapted trees

when they attend an hour-long

shade tree workshop. To register

for a workshop, visit aps.com/trees

or call 602 357 0032.

Programs are funded by APS customers and approved by the Arizona Corporation Commission. APS Prepay is a pilot program with a limited number of participants.

APS Prepay Is Prepay right for you?

APS Prepay lets you choose when and how you pay for your electricity.

It’s a “pay as you go” program with no monthly bill. Prepay may be a good

choice for you if you want to:

• Pay smaller amounts toward your energy use any time.

• Get rid of deposits, late fees and more.

• Reduce your energy usage with prepay alerts.

Q Who is eligible for APS Prepay?

A APS Prepay is available to

residential customers only who

have a qualifying “smart meter,” and

who do not (including anyone living

in your home) depend on electrical

devices for health-related reasons.

Additionally, a prepay customer

is not eligible to participate in

Equalizer, Surepay and AutoPay

because a monthly bill is required

for these programs.

Q Why is a smart meter required?

A Your smart meter automatically

transmits your energy usage once

a day which is needed for Prepay.

With a smart meter and prepay, you

can easily monitor how much you

use and how much you spend each

day. This can help you use energy

more efficiently and save money.

Visit aps.com/smartmeter for

more information.

Q Will I receive a bill?

A No, you will no longer receive a

monthly bill either through the mail or

electronically. Your account balance

is calculated every day and your

monthly recurring charges (including

the basic service charge and taxes)

are prorated on a daily basis.

Q Do I have to change my rate plan?

A As long as your rate plan qualifies

for prepay, you do not have to

change it. Most residential rate plans,

including time-of-use plans, are

eligible for APS Prepay. However the

following do not qualify for prepay:

Combined Advantage plans, Peak

Event Pricing, Electric Partial

Requirement Rates and Green

Choice Rates. To compare your plan

with others, visit aps.com/compare.

Q Can a prepay customer also receive the E-3 discount?

A Yes, customers who qualify for the

E-3 discount to their service plan

may also participate in APS Prepay.

Q Is there a fee to change to Prepay?

A No, if you already have an APS

account there is no service fee to

switch to Prepay. However, you

need at least a $20 credit balance

to get started and you must pay

any outstanding balance on your

current account. If you have a

deposit in your current account, it

will be applied to any outstanding

balance and the remaining credit

transferred to your Prepay account

so you will not lose any money.

Q What happens if my account runs out of credit?

A You will be sent a “No Credit

Disconnect” alert and your electrical

service will be automatically

disconnected (even if you miss

alerts). When you reestablish your

credit balance, your service will be

reconnected without any additional

charge. If your account remains

disconnected for 15 consecutive

days, your account will be considered

inactive and a final bill will be issued.

In this case, you will need to pay

a fee of $25 plus tax to reestablish

an account.

Q Do I need to be at home when APS reconnects my service?

A No, you do not need to be at home.

Your payment authorizes APS to

automatically turn the power back

on in your home without contacting

you first. For safety reasons, keep

your electrical appliances, such as an

electrical stove, turned off until you

are reconnected.

APS Prepay at-a-glance• You’ll no longer receive a monthly bill and you can usually keep your current rate plan.

• Your account balance is calculated daily and you can check it online or by calling us.

• You receive “alerts” via email, text or phone to help you monitor your account.

• You can use the same convenient payment methods available to you today: mail, phone or online.

• If your account runs out of money, your service will be disconnected until you reestablish a credit balance. Then your service will be reconnected—at no additional charge.

My Alerts

Type of Alerts Phone Text Email Explanation of Different Alert Types

Welcome to Prepay • • •When your account is activated with

a minimum $20 credit balance, you will receive the “Welcome to Prepay” alert.

Daily Balance • • •To tell you your account balance each

day, you will receive a daily balance alert. (If you prefer, you can choose the low

balance alert instead.)

Low Balance (Optional) • • •

After your account reaches a threshold you choose (such as $10 or $20) you

receive a low balance alert each day until you run out of money or bring your credit

balance above your chosen threshold.

No Credit Disconnect • • •

When your account no longer has a credit balance and your service is scheduled to be disconnected by XX:XX a.m. the

same day, you receive this alert.

Disconnect Confirmation • • • When your service has been disconnected

you will receive this confirmation alert.

Reconnect Confirmation • • • When your service has been reconnected,

you will receive this confirmation alert.

How to monitor my energy useIt’s easy to check your account

balance 24/7 at aps.com/myprepay

or by calling us. You will also be sent

alerts to help you monitor your

account balance. (See My Alerts

chart.) You can even select the ways

in which you receive your alerts:

email, phone and text (additional

phone charges may be applied by

your carrier).

• Keep your contact information

updated.

• As a helpful option, you may

provide an alternate contact (family

member or friend) to also receive

your alerts.

• To check your account balance

or to update your alert preferences,

visit aps.com/myprepay or call

XXX XXX XXXX.

How to pay for my energy useYou can prepay the cost of

your energy use by using any of

our existing payment methods:

phone, mail or in person at an

APS Office or authorized payment

location. Payment must be at least

$1.00 and some payment methods

require a processing fee. (See

My Payments chart.) For more

information about locations and

hours, visit aps.com/locations

or call XXX XXX XXXX.

Frequently Asked Questions

My PAyMeNts

Where to Pay How to Pay Processing FeesTiming of Updates

to My Prepay

APS Offices

Cash, check, money order,

traveler’s check, cashier’s check

None Immediately

aps.comElectronic transfers from your checking or savings account

None Immediately

Participating Locations:

Circle K Stores Shell/Texaco Albertson’s

Best Buy

Cash Only$2.00 kiosk fee

(per transaction)Immediately

Phone (APS IVR): XXX XXX XXXX (Metro Phoenix)XXX XXX XXXX (Other areas)

Free electronic check—transfer from checking or savings

account

None Immediately

Credit Cards

Visa, MasterCard, Discover, Diner’s Club and American Express credit or debit cards processed by APS

payment partner, NCO

$5.90 (per transaction)

Updates your account within

15 minutes

Electronic Payments (Other than aps.com)

Electronic fund transfer (EFT)

initiated by your financial institution,

CheckFree, etc.

Contingent on financial institution

1–2 days from date of your payment

Authorized Pay Stations

Cash, check, money order

None1–2 days (Metro Phoenix)

3–5 days (Other areas)

U.S. Mail Check, money order NoneDelivery time plus processing time