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Friday, 9 December 2016
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SATS Culinary and Service Standard Level Up
Awards are like the icing on the cupcake, the whip cream on your Frappuccino, the extra beef patty in your
burger – a pleasant reward for one to indulge after a good workout. Passenger Services is treated to such a
sweet treat recently where more than 50 staff were recognised for delivering exemplary service to guests.
Catering is no exception as SATS very own chefs also led the Singapore National Culinary Team at the
Internationale Kochkunst Ausstellung (IKA) Culinary Olympics which was crowned the overall champion in the
National Team category!
Passenger Services
On 21 November, Spring Singapore awarded SATS with a total of 51
Excellent Service Awards (EXSA) – 1 Outstanding Star, 24 Star, 17
Gold and 9 Silver – for our Passenger Services frontline staff! The
awards are a great testimony to the service standards delivered by our
Passenger Services staff.
The EXSA is a national award that recognises individuals who have
delivered quality service. It seeks to develop service models for staff to
emulate and to create service champions. Organisations with EXSA staff
are committed to achieving service excellence.
On 1 November, SATS also held the Passion to Delight
Commendation Ceremony, themed “Voices of Trust”. The
commendation ceremony recognises and rewards staff who
have displayed SATS Passion to Delight attributes, “GOING THE
EXTRA MILE begins with ME”. Special appreciation was
awarded to staff displaying integrity and honesty during their tour
of duty. Airline clients and partners were also invited for the first
time in recognising the outstanding acts by deserving staff.
One of the highlights was the special appearance of Mr Iwan, a
passenger who was extremely grateful to CSA Jaiganesh for
going the extra mile in locating and returning his found wallet.
The delighted Mr Iwan had even posted his appreciation on the
social media to thank CSA Jaiganesh, describing the honesty act
and labelling him a ‘hero’.
This is remarkable
both because of the
number of honourees
from SATS, and also
because it recognises
the best service
across all industries.
“
“
Mr Alex Hungate
PCEO, SATS
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Catering
heavy weights and 2012 champions Sweden, Norway and Germany— to be crowned the overall champion in the
National Team category with two gold awards in Culinary Art and Pastry Art and one silver award in Hot Kitchen,
Restaurant of the Nations, respectively.
Preparations began six months ago for the team of six that represented Singapore at this event. Sous Chef,
SATS Institutional Catering, Ken Kan, a member of the national team recounts how even after months of
preparation, things did not go as planned in the days leading up to the competition, with the quality and
availability of certain produce posed some challenges to source in Germany. A real test of technique, team work
and perseverance, the tension from surmounting suspense and exhaustion melted away when the Singapore
team was declared the overall champion, beating dark horse, Finland, by a margin of 0.5 points to make culinary
history.
Guiding the team to victory was a separate team of industry professionals, including Judge and Team Mentor,
Rick Stephen (Director, Kitchen, SATS Ltd), Team Mentor Matthew Yim (Executive Chef, SATS Institutional
Catering) and Team Mentor Ivan Yeo (Executive Sous Chef, SATS In-flight Catering, ICC2).
The team enjoyed a private celebration in the skies en route to Singapore, with cake and champagne organised
by Singapore Airlines and SATS— a toast to culinary excellence!
Singapore’s flag flew high once
again this year, this time at the
IKA Culinary Olympics held
from 21-26 October in Erfurt,
Germany.
Conceived in 1896, the IKA
Culinary Olympics was first
held in 1900 in Frankfurt,
Germany, with only four nations
that had participated. Held once
every four years, the 2016
event saw over 1,500 chefs
from 40 countries competing in
what is now the biggest culinary
exhibition in the world. The Singapore National
Culinary Team beat 32 other
countries— including European
Passion to Delight
Excellence I give only my best.
Our heartiest congratulations to Passenger
Services and Catering for levelling up our
service and culinary standards!
Friday, 9 December 2016
