Dear Sir/Madam.

After many years of dealing with different people in diverse professional settings, I am seeking to leverage my experience in any discipline within any stream. For this reason I was excited to know that your organization is Offering Job Opportunities. I would very much like to be strongly considered for this position.

Ideally my position will allow me the opportunity to utilize my experience gained being in different levels with my prior employers. Much of my experience is transferable, specifically in the areas of Management, Human Resource & Customer Service. Given the opportunity I am sure that my experience and personable disposition would be an asset to the organization.

For your convenience, I have attached my resume for your review. Realizing the limitations of the written page, I would welcome an interview to present myself & be one of the reasons towards the success of the organization.

Satish. DMobile: +91 9900466444

Email:satishraj6@gmail.com

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Objective: To work for a reputed organization that can utilize my exceptional organizational skills along with an extensive background in customer service & Business Development. I am looking for challenging opportunities, which offer good career growth options and work satisfaction.

PROFESSIONAL SYNOPSIS

Creative and self-motivated leader with nearly 9 years of experience applying customized strategies to boost revenue. Adapt coach and trainer skilled in executing vision of executive leaders to develop employees into top-performing team that cultivates key relationships. Possess outstanding communication skills, both verbal & written, and adapt easily to fast-paced dynamic environments.

Has strong expertise in Administration and supervision (Human Resource & Customer Service).

A good team member ability to work in a team and individual environment. Capable in handling all kinds of jobs in projects in close coordination with clients, vendors,

given utmost importance to quality and time schedule. I value and respect ethical practices and at work, I describe myself as creative, positive

thinking, pro-active, flexible and a dependable person. 3+ years’ experience working as a Resource Manager. Hands-on experience in coordinating and negotiating with consultants to ensure fair

opportunity for the candidates. Thorough understanding of quality and delivery protocols in compliance to company

requirements

CORE COMPETENCIES

Conceptual Thinking Engaging Presentations

Marketing Management Customer Relation & Service

Time Management

Telemarketing Management

Strategic Planning

Projection & Recruitment

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ORGANISATIONAL EXPERIENCE

Carrier Highlights

2011 – Till date – SAP India Private Limited

Resource Manager:

Key Tasks Handled Across the Tenure

Handling end-to-end resource recruitment process. Involved in the seamless process of sourcing, preliminary screening, scheduling

interviews, offer process and ensure candidate joining. Understanding the recruitment strategy for each requirement and select the suitable

channel of recruitment. Work with business development, client services, project managers and managers to help

scope, schedule and plan the people and resources needed for projects (planning for booked, pitch, pipeline and internal projects)..

Collecting profiles from the vendors and Screening of profiles on HR and technical\functional grounds.

Sending suitable profiles based on the requirement to the delivery team for screening. Interacting with the Senior Project managers regarding the candidate’s profile and their

suitability for the requirement. Coordinating with the technical\functional panel to ensure the smooth flow of interviews. Interacting with Project team & Vendors for consulting rate fitment of selected

candidates. Work with Finance and Production Teams to ensure all project billing are correctly

processed and monitor budgets to alert team of overages Handle weekly freelance reporting and provide data analysis/reporting to Senior

Management as required Engage and deliver with Program Delivery Managers (PDM), Project Managers (PM)

and Customers. Manage project assignments so that staffing requests are fulfilled effectively and

efficiently. Track and provide visibility into project assignments, utilization, bench etc.  Ensure NDA’s are in place and that timesheets are collated and approved by Project

Management. Raise purchase orders to all 3rd parties and freelancers. Arrange financial payment for freelancers with HR and Finance.

Maintaining strong working relationships and effective lines of communication with customers and internal partners.

Manage creative resource allocation spreadsheet based on input from daily status meetings, the Client Services team, and changing project needs.

Work Cross functionally with other Departments like PMT, IT, Logistics for smooth Project transition.

Maintain adequately detailed RM databases to run the RM function effectively with accurate & timely reports 

Provide assistance in Time Sheet Management and other Reports for the Project Manager.

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Monitor day to day project deliverables and resourcing needs.

Jan, 2011 – Nov, 2011 – Mélange BPO Services Pvt. Ltd.

Senior Financial Analyst:

Roll & Responsibilities:

Analyzing trends in revenues and expenses. Presenting financial information to managers. Performing revenue and expense forecasts in order to make financial decisions. Creating and reviewing financial records.

Core competencies include : Prepare and review a variety of complex financial data. Assist in maintaining and updating company financial models Forecast revenue whilst performing analysis to support the weakest `process on

generating revenue. Whilst participating in forecasting and planning cycles and develop tools for improving

the forecasting and actual/processes roll them out to the larger population together with identifying projects

June, 2009 – December, 2010 – HSBC- Electronic Data Processing India Pvt. Ltd.

Customer Service Executive

Roll & Responsibilities:

To Check Customers Financial Status for Loan Processing. Processing Loans to Eligible Customers. Calculating Interest rates on Customers Loan amount & deducting the same from

Customers bank account on timely basis. Debiting of Loan amount from Customers bank account according to the loan terms. Preparing month end financial reports & also working on month end account closures. Issuing Cheque & providing advance payments to Customers online. To attend Calibration call’s along with Manager’s and HSBC Clients. To keep track of teams performance & also assigning work to team members

Notable Achievements during the tenure:

Received the “LEARNING CURVE CHAMPION” award, Received the Best Employee award Project work “Save Time, Work, Money” that was prepared in reducing the time &

Work pressure for the Employees & also to save Money to the Organization.

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2005 – 2008 –Convergys India Pvt. Ltd. for Microsoft.

Senior Application Officer 2 (Sr. Tech).

Achievements:

Received the award for best AHT (Average Handling Time) in the team from Microsoft. Received the Best Employee award

Job responsibilities:

Providing online technical assistance to customers using Microsoft applications.

Providing resolution steps to team members in resolving technical issues for customers.

Preparing Monthly Report of team member’s performance.

Monitoring calls of agents in the team & providing feedback for better performance.

To attend Calibration calls with Microsoft Clients & Operations Manager.

COMPUTER & TECHNICAL KNOWLEDGE

Internet skills. Basic computer skills MS-office (SAP ERP, Access, word, excel, power-point, Outlook

etc…)

EDUCATIONAL QUALIFICATION

BBM (Bachelor of Business Management- Specialized in HR) from Oxford College of Business Management affiliated to Bangalore University.

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PERSONAL DETAILS

Date of Birth : September 14, 1984 Place of Birth : Bangalore, India. Father’s name : Doraiswamy Raju Nationality : Indian Religion : Hindu Marital Status : Single Languages Known : English, Hindi, Kannada, Tamil and Telugu Interests : Love listening to music, Play Volley Ball, Watch

Motor Sports & Travel places. Passport Number : G4349632

Declaration:

I do hereby declare that all the above furnished details are true to my knowledge.

Place:Date :

(SATISH.D)

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