Upload
sarfro
View
221
Download
0
Embed Size (px)
Citation preview
8/8/2019 Sarfraz Alam,TQM..
1/32
KING COLLEGE OFMANAGEMENT &
COMMERCE Subject: TQM
Assignment: Century paperand
Board MillsLimited
Presented To: Mr. Farukh
Batch No.: MBA 809,903
Presented By:
Sarfraz Alam 1119
8/8/2019 Sarfraz Alam,TQM..
2/32
Acknowledgement:
In The Name Of Allah, The Most Beneficial, The Most
Merciful.
All praise is For Allah, the Lord of the Universe. The Most
Beneficial,
The Most Merciful. The Master of the Day of Judgment.
(Al - Fatiha; verse: 1-4)
We would like to express our deepest gratitude to our instructor Prof.
Farukh Bashir for his continuous guidance. His knowledge, approach
and professionalism have always inspired us and helped us
understand, analyze and solve problems in a practical manner. He was
extremely generous with his time and always provided a friendly
8/8/2019 Sarfraz Alam,TQM..
3/32
environment during our discussions. And give us assignment that we
will improve our selves.
Thank you,
Contents: Page
no.
1. Introduction of company 1
2. Corporate Information 3
3. Mission and Vision Statement 4
4. ISO Certification of Century Paper and Board mills 5
5. ISO 9001 QUALITY MANAGEMENT SYSTEM REQUIREMENTS 5
6. Century Paper and Board mills get ISO 14001 Certification 7
7. Century Paper and Board mills get ISO 18001 Certification 11
8. Core Team and training 16
9. Marking in three heads of Baldrige award 1710. Human Resource Development and Management: (150) 17
11. Customer Focus and Satisfaction: (300) 20
12. Leadership: (95) 22
8/8/2019 Sarfraz Alam,TQM..
4/32
8/8/2019 Sarfraz Alam,TQM..
5/32
8/8/2019 Sarfraz Alam,TQM..
6/32
8/8/2019 Sarfraz Alam,TQM..
7/32
8/8/2019 Sarfraz Alam,TQM..
8/32
Corporate Information
BOARD OF DIRECTORSIqbal Ali Lakhani ChairmanAftab Ahmad- Chief Executive Officer Zulfiqar Ali LakhaniAmin Mohammad LakhaniTasleemuddin Ahmed BatlayA. Aziz H. EbrahimSyed Shabahat Hussain - Nominee Director (NIT)
ADVISOR Sultan Ali Lakhani
AUDIT COMMITTEEZulfiqar Ali Lakhani - ChairmanAmin Mohammed LakhaniTasleemuddin Ahmad Batlay
EXECUTIVE COMMITTEEIqbal Ali Lakhani - ChairmanAftab Ahmad - Chief Executive Officer Tanveer Ahmad Khalid - General Manager Marketing
COMPANY SECRETARYMansoor Ahmad
EXTERNAL AUDITORSBDO Ebrahim & CoChartered Accountants
INTERNAL AUDITORSM. Yousaf Adil Saleem & CoChartered Accountants
SHARES REGISTRAR FAMCO Associates (Private) LimitedState Life Building No. 2-A, 4th Floor,
l.l. Chundrigar Road, Karachi
E-MAIL: [email protected] WEB SITE: www.centurypaper.com.pk
mailto:[email protected]://www.centurypaper.com.pk/mailto:[email protected]://www.centurypaper.com.pk/8/8/2019 Sarfraz Alam,TQM..
9/32
Mission and Vision Statement
Mission statement:
Our Mission: Strive together for Excellence
Century excels in manufacturing of quality Paper, Paperboard and Corrugated Boxes for packaging
Century a customer focused company, is always ready to accept challenges for achieving itsmission
Century's quality objectives are designed for enhancing customer satisfaction and operationalefficiencies.
Century is committed to building Safe, Healthy and Environment friendly atmosphere.
Century , with its professional and dedicated team, ensures continual improvement in quality & productivity through effective implementation of Quality Management System.
Century value the social & economic well being of its partners and strives for a harmoniousenvironment conducive to team performance.
Vision Statement:
To be the market leader and an enduring forcein the paper, board and packing industry ,positively influencing and providingvalue to our stakeholder. Society and our nation.
WHY (CPBM) GET ISO CERTIFICATE?
CPBM wants to move from local market towards international market
CPBM get certification for following purposes
1. Quality Manual
2. Standard Operational Procedures (Sops)
3. Record
8/8/2019 Sarfraz Alam,TQM..
10/32
ISO Certification of Century Paper
and Board millsISO 9001 QUALITY MANAGEMENT SYSTEMREQUIREMENTS
QUALITY MANAGEMENT PRINCIPLES
Customer Focus
LeadershipInvolvement of people
Process approach
System approach to management
Continual improvement
Factual approach to decision making
Mutually beneficial supplier relationships
QUALITY MANAGEMENT SYSTEM
General RequirementsEstablish, document, implement & maintain QMS.
Continual improve the effectiveness in accordance with therequirements.
Identify the processes.
Determine the sequence & interaction.
Determine criteria & methods to ensure effective operation &control.
8/8/2019 Sarfraz Alam,TQM..
11/32
Monitor measure & analyze the processes.
Implement actions to achieve planned results .
DOCUMENTATION REQUIREMENTS
Documented Procedure.
Approval of documents.
Reviewable & Updating.
Identification of changes & current status.
Ensure relevant versions of documents.
Legible & readily identifiable.
Identification & controlled distribution of documents of externalorigin.
Prevention of unintended use of obsolete documents.
Century paper and board mills get Benefits of ISOcertification 9001:
There are total 17 companies in Pakistan. Century is a number one companyof Pakistan. Century make the good quality according to customer needs andcapture the more customers after the ISO certification. Century remove themonopoly among employee. Because every process and procedure is inwritten form .Now almost all biggest companies are the customers of Century Company. Like Pel, Tatly Tea, Waves, Philips, e.t.c
Century Paper and Board mills get ISO 14001
CertificationISO 14001 Requirements
4.2 Environmental Policy
4.3.1 Environmental Aspects
8/8/2019 Sarfraz Alam,TQM..
12/32
4.3.2 Legal and Other Requirements
4.3.3 Objectives, Targets and Programs
4.4.1 Resources, Roles, Responsibility and Authority
4.4.2 Competence, Training and Awareness
4.4.3 Communication
4.4.4 Documentation
4.4.5 Control of Documents
4.4.6 Operational Control
4.4.7 Emergency Preparedness and Response
4.5.1 Monitoring and Measurement
4.5.2 Evaluation of Compliance
4.5.3 Nonconformity, Corrective Action and Preventive Action
4.5.4 Control of Records
4.5.5 Internal Audit
4.6 Management Review
Plan Do Check Act Cycle
Plan what you will Do Do according to your Plan Check to see if you did what you planned Act , change or improve the part of your Plan or Do that did not give
you the results you intended
ISO 14001 Standards
4.1 is the General Requirement shall establish, document,implement, maintain and continually improve an EMS
8/8/2019 Sarfraz Alam,TQM..
13/32
Followed by 17 clauses that contain requirements that must be established, implemented and maintained
Environmental Policy
Top Management defines an appropriate environmental policy. It willbe used in setting and reviewing objectives and targets
Environmental Policy must commit to continual improvement,prevention of pollution and compliance with regulations and otherrequirements
Documented, implemented and maintained Communicated to all persons working for or on its behalf (e.g.,
employees, contractors, volunteers, etc.) Available to Public
Environmental Aspects
Central feature of an organizations EMS Careful evaluation of the effects an organization has on the
environment Prioritization of most important Allows organization to design a system to focus on priority issues
Environmental Impact - any change to the environment, whetheradverse or beneficial, wholly or partially resulting from an
organization s environmental aspects
Objectives, Targets and Programs
Systematic process to achieve continual improvement
Competence, Training and Awareness
Provide adequate training to personnel who deal with environmentalissues
Ensure personnel are capable to perform their responsibilities
Communication
8/8/2019 Sarfraz Alam,TQM..
14/32
8/8/2019 Sarfraz Alam,TQM..
15/32
Good environmentalmanagement
8/8/2019 Sarfraz Alam,TQM..
16/32
8/8/2019 Sarfraz Alam,TQM..
17/32
OHSAS 18001 - Occupational health and safetymanagement system
What is OSHAS 18001?
Originally developed in early 1990s as BS8800 Revised in 1999 by BSI to be more compatible with ISO 14001 Framework for an effective OH&S-MS 17 elements designed in parallel to ISO 14001 Allows third-party certification/registration
OH&S Policy
Clearly states overall OH&S objectives Authorized by top management Appropriate to nature & scale of OH&S risks Documented, implemented, and maintained Communicated to all employees Available to interested parties Reviewed periodically
OH&S Policy Commitments
Improve health & safety performance* Continual improvement at least comply with current applicable OH&S legislation and other requirements
OH&S Planning
Hazard identification, risk assessment, and risk control Legal and other requirements Objectives OH&S management program(s)
Identification, Risk Assessment & Risk Control
Process overviewo identification of hazardso evaluation of risks under current controlso evaluation of the tolerability of residual risk
8/8/2019 Sarfraz Alam,TQM..
18/32
o identification of needed additional controls People are involved
o significant risks must be controlledo individual behavior is a significant factor
Implementation & Operation
Structure and responsibilities Training awareness and competence Consultation and communication Documentation Document and data control Operational control Emergency preparedness and response
Structure & Responsibilities Documented roles, responsibilities, authorities, and accountability Management appointee responsible for implementation Resources Managers must demonstrate commitment to continual improvement
Training, Awareness & Competence
Ensure employee awareness and competence Take into account differing levels of:
o Responsibilityo Abilityo Literacyo Risk
Much of required training driven by regulation
Consultation & Communication
More internally focused than ISO 14001 Employee involvement and consultation
o in development/review of policies and procedureso about changes that affect workplace safety or healtho ensuring representation in OH&S matters
Buy-in, ownership, motivation Insights of shop floor perspective
Documentation & Data
8/8/2019 Sarfraz Alam,TQM..
19/32
Documentation of core elementso aids employee awarenesso shows how the various system relateo extremely valuable during certification process
Document and data control procedureso critical documents are availableo obsolete documents and data are removed
Operational Control
Identify operations and activities where risk requires further control Plan these to ensure that
o documented procedures are developedo operating criteria specify key steps and requirementso procedures addressing risks related to contractor goods and
serviceso establish design procedures to reduce/eliminate source of risks
Emergency Preparedness & Response
Emergency response procedures to addresso identifying potential for incidents and emergencieso preventing and mitigating resultant illnesses and injurieso Responding to incidents and emergencies when they occur.
Checking & Corrective Action
Performance measurement and monitoring Accidents, incidents, non-conformances and corrective and preventive
action Records and records management OH&S management system audit
Performance Measurement & Monitoring
Monitoring the achievement of objectives
Quantitative and qualitative measures Proactive and reactive methods Records to facilitate corrective and preventive actions Calibration of monitoring equipment
Quantitative & Qualitative
Direct Quantitative Measures
8/8/2019 Sarfraz Alam,TQM..
20/32
o number of lost work days following an injuryo decibel levels of noise in a work area
Indirect Qualitative Measureso review of inspection logso observation of a tasko interviews
Proactive & Reactive Measures
Proactive monitoring of complianceo routine basis, independent of any evento monitoring may be required by regulations
daily equipment checksperiodic review of hot-work permits
Reactive monitoring of accidents or incidentso in response to an event or trigger
accident investigationmonitoring in response to a complaint
Accident, Incidents, Non-conformances & Corrective and PreventiveAction
Handle, investigate, mitigateo Accidentso Incidentso
non-conformances Corrective and preventive actions Review action plans through risk assessment process
Accident, Incidents & Non-conformances
Handle = immediate actiono Notificationo emergency responseo recordkeeping to facilitate investigation
Investigation processo team and procedureso root cause analysis
People are involvedo human elements
Corrective and Preventive Action
8/8/2019 Sarfraz Alam,TQM..
21/32
Correct immediate problem Mitigate consequences Eliminate or control root cause Prevent recurrence Review action plans through risk assessment process
Communicate results and monitor
Century paper and board mills get Benefits of ISOcertification 18001:
After ISO certification 18001, Century paper and board mills overcome onaccidents.
Period Accidents
2006-07 135
2007_08 115
2008_09 65
2009_10 38
Core Team of Century Paper andBoard Mills Total 2500 employees work in century mills. There is 26 section of centurypaper and board mills .They choose the co ordinate of each section. Its meancore team consists on 26 members.
Training of Core team:
Century paper and board mills sent their core team for training in Englandand Thailand
And also their coordinators for training in OSALAP Company and F G Scompany in Lahore.
Training of other Staff:
8/8/2019 Sarfraz Alam,TQM..
22/32
8/8/2019 Sarfraz Alam,TQM..
23/32
provides a way of engaging and responding to customers and other stakeholders. The Award is
not given for specific products or services. Up to 18 Awards may be given annually across six
eligibility categoriesmanufacturing, service, small business, education, health care, and
nonprofit. As of 2009, 84 organizations had received the Award.
Three Sectors Malcolm Baldrige National Quality Award
Human Resource Development andManagement: (150)
The Human Resources Management (HRM) function of century paper andboard mills includes a variety of activities, and key among them is deciding
what staffing needs you have and whether to use independent contractors orhire employees to fill these needs, recruiting and training the bestemployees, ensuring they are high performers, dealing with performanceissues, and ensuring your personnel and management practices conform tovarious regulations. Activities also include managing your approach toemployee benefits and compensation, employee records and personnelpolicies. These policies are often in the form of employee manuals, which allemployees have.
The HRM function and HRD profession have undergone tremendous change over the past 05_06years. Some years ago, Century Paper looked to the "Personnel Department," mostly to managethe paperwork around hiring and paying people. More recently, century paper consider the "HR Department" as playing a major role in staffing, training and helping to manage people so that
people and the organization are performing at maximum capability in a highly fulfilling manner.
Recently, the phrase "talent management" is being used to refer the activities to attract, developand retain employees. Now century paper uses the phrase to refer especially to talented and/or high-potential employees.
Human Resource Planning Management: (20)
8/8/2019 Sarfraz Alam,TQM..
24/32
60% working
The HRM function and HRD profession have undergone tremendous changeover the past 05_06 years. Some years ago, Century Paper looked to the"Personnel Department," mostly to manage the paperwork around hiring and
paying people. Now century paper uses the phrase to refer especially totalented and/or high-potential employees. I think, they started HR planningsince few years. They are gradually improving their HR planning.So,I; I give12 marks for their HR planning .
Employee Involvement: (40)
80% The HR managers or leader motivate to employees and their attitude andbehavior with employees are very good. After the ISO9001 certification, they
give the training to employees according to ISO standard. They areincreasing employee involvement day by day. So, I give 32 marks for theiremployee involvement.
Employee Education and Training: (40)
Century paper uses the phrase to refer especially to talented and/or high-potential employees. After ISO certification, they hire the educated peoples
8/8/2019 Sarfraz Alam,TQM..
25/32
8/8/2019 Sarfraz Alam,TQM..
26/32
2007_08 115
2008_09 65
2009_10 38
Due to this, I give 20 marks in this case.
Customer Focus and Satisfaction: (300)Customers service expectation s have two levels:
Desired and Adequate . The desired service level is the service the customer hopesto receive.
The adequate service level is that which the customer findsacceptable .Century paper desires for more personalized and closer
relationships with customer.
Customer relationships are central to exceeding customer expectations. This is becauserelationship building is process-intensive , requiring responsive, assured, empathetic service overtime. Customers are satisfied with a product or service of century paper. Century paper isCreating Better Products or Services and Offering compelling customer experience and Building deeper customer relationships.
Customer Expectations current and Future: (35)
100%
Centurys customers are well expected their quality and they understand theneeds and demand of customers. No any one customer complains againsttheir quality. They are working on human well being. Because their companyis certified with ISO 14001.so, I give the 35 mars out of 35 marks.
8/8/2019 Sarfraz Alam,TQM..
27/32
Customer Relationships Management: (65)
100%
The management of century paper understands the customers needs andfulfill their demand on time .Now they have strategic planning of builtcustomers relationships. Almost all large companies are the customers of century paper. Like Philips, Sony, Mitsubishi, Dawlance e.t.c. These allcompanies are working to long time and then I give total marks .
Commitment to Customers: (15)
100%
Customers are fully satisfied with century paper. Because they completework according to commitment. Their quality and delivery on time and theyprovide the credit facility. I give full marks.
Costumer Satisfaction determination: (30)
8/8/2019 Sarfraz Alam,TQM..
28/32
100%
Customers are satisfied with a product or service of century paper. Centurypaper is Creating Better Products or Services and Offering compelling customer experience and Building deeper customer relationships. No any one customer soundsoff against century paper. Their mean customers are satisfied. So, I give completemarks .
Customer Satisfaction Results: (85)
100%
I found positive results of customers. Because customers give the adept orpositive remarks for century paper and Board Mills. Due to positive results, Igrant the full marks.
Customer Satisfaction comparison: (70)
100%
I brass customer satisfaction among century paper and other company.Other companies customers are not fully satisfied with them. They havesome complains with them. Then I collapse full marks.
Leadership: (95)
8/8/2019 Sarfraz Alam,TQM..
29/32
Senior Executive leaders in the Century paper play a key role in the delivery of the core
functions of the product and Service. They provide high quality policy advice to costumer
and implement. This requires them to create a shared vision and sense of purpose for their
organizations, to enable and motivate their staff to achieve high performance. Improvementapproach to doing business through a new management model. They focus on meeting
owners/customers needs, by providing quality services at a reasonable cost and focuses on
continuous improvement. Views organization as an internal system with a common aim and
focuses on the way tasks are accomplished.
Century paper a built-in, self-regulating mechanism whereby business would monitor and ensure
its support to law, ethical standards, and international norms. Consequently, business would
embrace responsibility for the impact of its activities on the environment, consumers, employees,
communities, stakeholders and all other members of the public sphere . Furthermore, CSR-
focused businesses would proactively promote the public interest by encouraging community
growth and development, and voluntarily eliminating practices that harm the public sphere,
regardless of legality.
Senior Executive leadership: (45)
95%
Senior Executive leaders in the Century paper play a key role in the deliveryof the core functions of the product and Service. They provide high qualitypolicy advice to costumer and implement. This requires them to create a
shared vision and sense of purpose for their organizations, to enable andmotivate their staff to achieve high performance. So, I gift the 41 marks. I didnot give the 4 marks. Because two senior leaders are retired and they hirethe new leaders. They have less of experience than retired leaders.
Management for quality: (25)
http://en.wikipedia.org/wiki/Normhttp://en.wikipedia.org/wiki/Stakeholder_(corporate)http://en.wikipedia.org/wiki/Public_spherehttp://en.wikipedia.org/wiki/Proactivehttp://en.wikipedia.org/wiki/Public_interesthttp://en.wikipedia.org/wiki/Normhttp://en.wikipedia.org/wiki/Stakeholder_(corporate)http://en.wikipedia.org/wiki/Public_spherehttp://en.wikipedia.org/wiki/Proactivehttp://en.wikipedia.org/wiki/Public_interest8/8/2019 Sarfraz Alam,TQM..
30/32
Improvement approach to doing business through a new management model. They focus
on meeting owners/customers needs, by providing quality or services at a reasonable cost and
focuses on continuous improvement. Views organization as an internal system with a common
aim and focuses on the way tasks are accomplished. Then, I kick in 23 marks.
Public Responsibility and Corporate Citizenship: (25)
70%
Century paper would embrace responsibility for the impact of its activities onthe environment, consumers, employees, communities, stakeholders and allother members of the sphere. In current situation, they work 70% on publicresponsibility and corporate citizenship and planning in next for enhancing.So, I gift 18 marks.
http://en.wikipedia.org/wiki/Stakeholder_(corporate)http://en.wikipedia.org/wiki/Stakeholder_(corporate)8/8/2019 Sarfraz Alam,TQM..
31/32
8/8/2019 Sarfraz Alam,TQM..
32/32