Embed Size (px)
Citation preview
Sarah O’Brien 3425 14th Ave W. #404 • Seattle WA, 98119 • 520-891-5407 • [email protected]
Education
Bachelors of Arts: Political Science Fall 2015-Present Arizona State University, Tempe, Arizona
Associates of Arts: Business Management 2013-2014
Pima Community College, Tucson Arizona
Relevant Experience
Store Manager, Assistant Store Manager, Shift Supervisor August 2011-Present
S tarbucks ; Seat t l e , WA • Achieved 15.2% sales growth over previous year. • Achieved all measurable targets with at least 100% to goal. • Handles the financial, operational, and serviceable responsibility for the efficient and profitable maintenance
of the store. • Maintains the quality of store operations, maximizing financial contribution, and ensure all store partners are
being empowered and directed in a very positive and dignified manner. • Reviews store environment and key business indicators to identify problems, concerns, and opportunities for
improvement in order to provide coaching to achieve operational goal.
Intern: Quality Assurance Specialist June-August 2011
Starbucks ; Seat t l e , WA
• Conducted retail store audits to ensure QASA standards were implemented and upheld.
• Developed a quality assurance standards photo library to increase understanding of quality assurance expectations and clarify any misunderstandings prior to, and in the process of, adoption of standards.
• Tested products and tools to ensure quality standards were met and consistently upheld across retail stores.
Additional Skills
• Multi-faceted and solution-driven while upholding high standards of safety, quality, productivity, and legendary customer service.
• Highly developed management skills to continually drive sales, achieve results, and uphold company values. • Proactive and successful at coaching both teams and individuals toward improved performance.
Professional References
Gayle Munns
Former District Manager,
Starbucks
(206) 499-5619
Becky Endean
Quality Assurance Supervisor,
Starbucks
(253) 988-0756
Sandra Morales
Coworker,
Starbucks
(310) 200-8480
