SAPPHIRE_US_OR4167_2008_05

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SAPPHIRE 08 OR4167

Upgrades Made Easy:

SureSmartKrishna Kumaraswamy (KK)

VP – SAP Services/COE

Mahesh Venkatraman

Global Head – Upgrades and BT

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SAPPHIRE 08 OR4167

Agenda

Upgrade Intro

SURE Framework & Tools

SAP Upgrade Execution

Best Practices

References

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SAPPHIRE 08 OR4167

What is an SAP upgrade?

• Expectation:

– Change in version of SAP software components

• Reality

– SAP version upgrades are frequently accompanied by allOR some of the following:

• Hardware Upgrade

• Operating System Version Upgrade

• Database Version Upgrade

• Conversion of 32 bit architecture to 64 bit architecture

• Conversion of single code page or multiple code pagesystems to unicode

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Upgrade Key Drivers

BUSINESS STRATEGY

Business Innovation,

competitive differentiation,

globalization and

collabaration

TOTAL COST OF OWNERSHIP

Reduction in :

• Hardware Costs

• Software Costs

• Maintenance Costs

OPERATIONAL EXCELLENCE

Continuous improvement,

process Efficiency

&

Automation, Process

standardization

INFORMATION TECHNOLOGY

Changing legal requirements,

IT system stability ,

Continuous system

maintenance

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Upgrade Aspects and Key Considerations

Technical Upgrade

Functional Upgrade

Al l systems together Strategic Upgrade

Satellite systems1st, then other

systems as

separate projects No Unicode

Unicode

No DB or OSUpgrade

Both DB and OSUpgrade

Only OS Upgrade

Only DB Upgrade

START

Key

Decisions

LanguageConsiderations

Database and OSSystem LandscapeStrategyType

Downtime Minimized

Resource Minimized

Upgrade

Initiative

Dual Maintenance

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Upgrade Challenges

• How to manage modifications?

• How to plan and manage testing?

• Do I need additional systems? What would be the source for new

Server?

• What will be the impact on future development?

• How to freeze current development and production issues to isolate

them from the upgrade?

• How will the upgrade project be resourced through several monthswithout impacting business usual and other development projects?

• All the new SAP applications will be offered only based on Unicode.What are the implications, and how will these be handled in thetransition to upgrade SAP solutions?

• What implications do upgrades have on IT infrastructure such asprocessor, memory and storage capacity?

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Agenda

Upgrade Intro



Best Practices

References

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Satyam Upgrade Framework

Knowledge Repository

Release Notes, Access to SAPOSS Notes

Advisory &Expert Panel

SUREMap — Satyam’s Enriched

ASAP Methodology

Assessment

Accelerators: Templates

ToolsR/3 Resident

Proprietary — SureSmart,RBERightSourcing Model

Best PracticesCase Studies

UPGRADE

Project Management, Reviews

and Tracking

Framework and tools that support all phases of lifecycle

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SureSmart

Upgrade made easy using SureSmart

Automatic generation of the object inventory

Efficient and Accurate Data for better Decision

Making and Planning

Impact analysis

Effort estimation

Suggestions for obsolete transaction codes

Detecting potential Failure points in Custom

developments well in advance

Recommending corrective actions for the

potential failure

points

Verifying Version Consistency of all Custom and

Repaired Objects across the system landscape

Code optimization

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SureSmart — Features

SureSmart3.0SureSmart3.0

Object Inventory

Usage Analysis

Basis Information

RecommendationsImpact Analysis

Unicode Analysis

Estimation

Cutover AcceleratorsOptimization

Tcode/BDC ImpactsTable ImpactFunction Module ImpactSecurity Profiles Impact

$TMP ObjectsZ Tables not usedZ Functions not usedOutbound IDOC ImpactSyntax Errors in Z ProgramsOngoing Development List

BDC→ BAPI ReplacementsUser Exit→ Badi replacements

Unicode Analysis for Z programs

Remediation EstimationSPDD, SPAU, user exitsInterface, Z programs

Layouts, Other objects functional defects correctionUnicode Conversion-ABAP

Data Integrity checkMaster and Transaction tables

Z programsLayouts — Sapscripts, SmartformsDictionary objectsWorkflow, BTE objectsSPAU, SPDD, User exitsInfo type, HR Schema, Dynamic calls

Security profile dataInterfacesClone objectsSAP Queries, background jobsTransaction variants, screen variantsZ Logical database, Lock objects

Z program usage dataZ programs not usedSAP transactions usage data

Performance AnalysisHard code analysisVersion consistencyNaming convention check

Database, OS informationSystem user, Client, App serversTimes Zones, Installed components

Installed code pages, add-on

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Assessment Steps — SureSmart

Assessmentsystem

Install

SureSmart

1

Run AnalysisGenerate

Reports

SAP ERP6.0

Impact Analysis

E.g. R/3

4.6C

Extract

Information

2 3 4

Estimation

5

@ Customer Site@ Customer Site @ Satyam Upgrade CoE@ Satyam Upgrade CoE

DEVsystem

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Some Examples of Checklists and Templates

Checklist for Oracle

Upgrade

Quality Checklist

Preparation Phase

Change Control

Standards

Checklist foruction Server Upgr

Reports-ScriptsTemplate

ProcessSpecification

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Agenda

Upgrade Intro



Best Practices

References

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SAPPHIRE 08 OR4167

Delivering best-in-class services that leverage offshore CoE delivery

capability

Upgrade Delivery — Model

Scoping and estimation ofwork packages

Project management

Work package execution

Resource pool for SAPengagements

Shared Services Factory

Model

Common Management, and Quality Framework

Offshore Delivery Center

Work Packages

Overall projectmanagement and deliveryaccountability

Execution of on-site workcomponents

Customer interaction andchange management

Coordination andsynchronization of workpackages

On Site (Customer Site)

Delivery of Completed Work Packages

Project management

Quality management

Proven delivery methodology

Decomposition into work packages

Enablers

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SAPPHIRE 08 OR4167

Upgrade Assessment Approach

A c t i v i t i e

s

Consolidation of theresults and finalizerecommendation[s]

Documentation

Presentation and

handover Next Steps

Start up phase

Initial contact withCustomer

Defined- Scope for

Analysis- Plan for Analysis

- Organization

Understanding of actual situation

Conduct Assessment study

Understand Project Challenges,Risks, Dependencies

Identify potential areas for

improvement – Qualitative, Quantitative and

Strategic

Perform Analysis

Initializing Findings Assessment

CustomObjects andInterfaces

FunctionalBasisDefinition ofthe scope

Plan DocumentationPresentation

and Handover

The Upgrade Assessment is typically executed in a 3- 4 week timeframe

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SAPPHIRE 08 OR4167

Project Management and Quality Assurance

User Training Upgrade Preparation

for Production

Design of BusinessProcesses In New

Release

Refinement Of

System

Administ rat ion

Procedures

Security

RequirementsPlanning

Test Strategy

Planning

Planning Of User

Training

Technical Upgrade

of Mock System

Technical Upgradeof Dev System

Modification

Adjustment

Technical Upgrade

of QA System

Business Process

Configuration

Security Profiles Adjustment

Appl ication and

Interface Testing

User Acceptance

Testing

GLFC Analysis

Final Preparation

for Cutover Upgrade RealizationUpgrade Blueprint

Project Planning Deploy SureSmart

and RBE

Defining Project

Objectives

Preparation of Mock

System

SAP Going Live

Functional UpgradePlanning

Project Preparation Go Live and Support

Technical Upgradeof Production

Go Live Suppor t

SAP Going Live

Functional Upgrade

Verification

Work Packages — Offshore Services from SAPWork Packages — Onsite

Risk-minimized approach; Sandbox System and temporary Maintenance Landscape

Advantages: Dual maintenance period can be reduced, 3-system landscape for maintenance avai lable

Executing Upgrade Projects

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SAPPHIRE 08 OR4167

Typical Upgrade Timelines

• There are many variables which will ultimately affect the overall timeline – Number of development objects/customizations

– Current productive version

– Number of dedicated resources available – Status of test scripts

• Are they up to date? Can they be reused? – Amount of time required to procure incremental hardware, if required

– Scope of the upgrade

– Unicode Considerations

• Average durations for a technical upgrade: – 3.1x to ECC 6.0: 8-10 months

– 4.0b, 4.5b, to ECC 6.0: 6-8 months – 4.6c to ECC 6.0: 3-6 months

– 4.7, ECC 5.0 to ECC 6.0: 2-3 months

Upgrade Strategy Downtime requirements Project portfolio IT capability and skills available Testing requirements, eg., Interfaces, SOX, FDA

Business and End user involvement and availability Application landscape and dependencies

Elementsinfluencingproject planning

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A d

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SAPPHIRE 08 OR4167

Agenda

Upgrade Intro



Best Practices

References

B t P ti d L L d

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SAPPHIRE 08 OR4167

Best Practices and Lessons Learned

Make

early

experiences

in

the

upgrade

project

system

Technical Upgrade Procedure

Modification adjustment

Test

of

customer

developments

in

new

releaseUpgrade Customizing

Check functionality of processes in new release

Testing of core business processes

Upgrade

Strategy

“Downtime minimized” method should be used

in order to get a realistic forecast about the

expected downtime, a Sandbox‐Upgrade with

representative configuration

and

data

set

is

highly recommended.

Older the release, more effort spent on training

(Release 4.5B and below)

Take care of 3rd Party Add‐On’s early on

Distribution of new GUI version should start early

Utilize

Business

users

early

in

the

process

Check

Dependencies

and

Impact

early

OS/DB,

Country

Versions,

ITS

etc

SAP

Services

Utilize GLFC services

If needed Plan for SAP Safeguarding Service

Modification

Adjustments

and

Testing

are

key

cost

drivers

Consider

the

additional

hardware

requirements

Good

House

Keeping

drives

the

efficiency

of

UpgradesArchiving, Cleansing of unused Custom Objects,

Clients etc

A d

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SAPPHIRE 08 OR4167

Agenda

Upgrade Intro



Best Practices

References

Upgrade Experience Snapshot

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SAPPHIRE 08 OR4167

Onsite/OffshoreOnsite/Offshore







OnsiteOnsite

TRW GlobalTRW Global 3.1 I to 4.73.1 I to 4.7

EngenEngen 4.6C to ERP 64.6C to ERP 6

The Coca Cola coThe Coca Cola co 4.6C to ECC 5.04.6C to ECC 5.0

Novo NordiskNovo Nordisk 4.6C to ECC 5.04.6C to ECC 5.0

Palm ComputersPalm Computers 4.6C to ERP 64.6C to ERP 6

InmarsatInmarsat 4.6C to ERP 54.6C to ERP 5

Goodman FielderGoodman Fielder 4.6 C to ECC 6.04.6 C to ECC 6.0

Daimler Chrysler IndiaDaimler Chrysler India 4.7 to ECC 6.04.7 to ECC 6.0

DaikinDaikin 4.6C to ECC 6.04.6C to ECC 6.0 Onsite/OffshoreOnsite/Offshore

Onsite/OffshoreOnsite/OffshoreEngenEngen BW 3.1, EP 6 toBW 3.1, EP 6 to NetWeaver NetWeaver

Upgrade Experience Snapshot

OnsiteOnsiteQ RailQ Rail 4.6C to ECC 6.04.6C to ECC 6.0

Upgrade Experience Snapshot (cont )

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SAPPHIRE 08 OR4167





MittalMittal Steel MexicoSteel Mexico 4.0B to 4.74.0B to 4.7

World BankWorld Bank 4.0B to 4.6C4.0B to 4.6C

GM AndeanGM Andean 4.0B to 4.6C4.0B to 4.6C

AMAT AMAT 4.5B to 4.74.5B to 4.7

Onsite/OffshoreOnsite/OffshoreStSt GobainGobain Glass IndiaGlass India 4.0B to 4.74.0B to 4.7

Upgrade Experience Snapshot (cont.)

Onsite/OffshoreOnsite/OffshoreBridgestoneBridgestone 4.5B to ERP 64.5B to ERP 6

Onsite/OffshoreOnsite/OffshoreSony ChinaSony China 4.5B to ERP 64.5B to ERP 6

Onsite/OffshoreOnsite/OffshoreSony USSony US 4.7 to ERP 64.7 to ERP 6

Palm Inc Upgrade

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SAPPHIRE 08 OR4167

PROJECT SCOPE AND TIMELINES• SPDD corrections (79)

• SPAU corrections (700)

• 3000 ABAP’s

• Technical Upgrade from R/3 4.6c to ECC 6.0 NonUnicode

• Upgrade of Oracle 9i to 10.g• SD, FICO, MM,HR, GTS

• PI Implementation aligned with Upgrade Go-Live

PROJECT HIGHLIGHTS• Met the challenge of aggressive timelines• 384.5 GB database size, 700 users

• Go Live on schedule

• 72 Hours Go-Live schedule

• Included Oracle Upgrade — 2 hour

• High number of SPAU fixes handled on-time• Almost nil post Go Live issues

• Unicode compliance for ABAP

• Seamless Integration with Palm Inc team• Team Size

• Project Management — 2

• ABAP — 3 Onsite and 6 Offshore

• BASIS/Security — 1 Offshore• Functional Consultants — 6 Onsite and 4

Offshore

• Project Timeline — Start: Aug-07 End: Jan-08

• Palm, Inc. is a global leader and innovator of easy-to-use mobile products that simplify people's lives and help them stay

connected on the go.• The company offers a range of products — including Palm® Treo™ and Centro™ smart phones, Palm handhelds, services

and accessories — to meet the needs of consumers, mobile professionals and businesses.• Has a portfolio of brands across the USA, Europe, Africa, Asia Pacific and Middle East and Mediterranean Countries.

KEY BENEFITS

• Alignment to SAP Strategy• Significant cost savings due to Off shoring• Platform to Rationalize Interfaces

Palm Inc. Upgrade

Goodman Fielder Upgrade

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SAPPHIRE 08 OR4167

Goodman Fielder Upgrade

PROJECT SCOPE AND TIMELINES• SPDD corrections (210)

• SPAU corrections (3164)

• 6300 ABAP’s


• Upgrade of Oracle 9i to 10.g• SD, FICO, MM,WM, PP

PROJECT HIGHLIGHTS• Met the challenge of aggressive timelines

• 1.5TB database size, 1200 users

• Go Live on schedule

• High number of SPAU fixes handled on-time

• Almost nil post Go Live issues

• Unicode compliance for ABAP• Seamless Integration with Goodman team

• Team Size


• ABA — 3 Onsite and 14 Offshore

• BASIS/Security — 1 Onsite 1 Offshore

• Functional Consultants — 4 Onsite

• Project Timeline — Start: May-07 End: Oct-07

• Goodman Fielder is Australasia's leading listed food company with Revenues of about AUD 1.5 billion.

• Core business involves selling of processed food products in Retail grocery market and Commercial and Food Servicesmarket.• Has a portfolio of brands across the Australian and New Zealand consumer food industries, with customers including

supermarkets, convenience stores and food service customers.• Employs over 5000 people and has about 60 plants in Australia, New Zealand, Papua New Guinea, Fiji and New Caledonia.

KEY BENEFITS

• Alignment to SAP Strategy• Significant cost savings due to Off shoring• Platform to Rationalize Interfaces

Upgrading Becomes Even Easier

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SAPPHIRE 08 OR4167

Upgrading Becomes Even Easier

Tools and methodologies honed

through

years

of

experience SureSmart for Impact Analysis

RBE for Functional inputs

SAP Solution Manager for project

planning and execution

SURE Framework

to

support

upgrade life cycle

Proven Approach and

Tools

Backed by Delivery

Capability

Expert team of consultants

Upgrade

CoE Focused upgrade service offerings

SAP GLFC Services

Proven upgrade methodology

PMG consulting support

What Next

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SAPPHIRE 08 OR4167

What Next …

FINANCIALS

HUMAN CAPITALMANAGEMENT

CORPORATESERVICES

OPERATIONS

ANALYTICS

Substantially Extending Functionality With Highly Integrated Analytical Functions

FINANCIALS:Financial Supply Chain Management

(FSCM) Business consolidation Business planning and budgeting Risk management Balanced scorecard

Corporate Governance Sarbanes-Oxley and Basel II

compliance Shareholder protection Reduced cost of compliance, risk of

noncompliance Management of Internal Controls Audit Information System

Whistle-blower Complaints

New General Ledger (G/L) Fast Close Parallel set of Books International Accounting Standards

HUMAN CAPITAL MANAGEMENT:

SAP Learning Solution Learner Role Learning Management System Authoring Environment Content Management e-Recruiting

Requisition management Job-posting

Applicant tracking

Document management

Recruiting Analytics

Shared Services and BPO

Employee Interaction Center

CORPORATE SERVICES :

Travel Management Travel requests, planning, and expenses Integration of external services

Environment, Health and Safety Integrated health and environmental protection Waste management and industrial safety

Real Estate Management

Manage complex Use and Renting conditions Contract management Linkage with FIBU, Controlling, maintenance

OPERATIONS:Value-Generating functions: Self-Service Requisitioning Adaptive Manufacturing Lean Manufacturing, Six Sigma CAD Integration Internet Sales

Auto-ID Infrastructure (RFID)

Collaborative Projects (cProjects) Manage projects, resources and

documents across organizationalboundaries

Real-time collaboration

Procurement

Desktop e-Procurement

BUSINESS INTELLIGENCE AND

ANALYTICS: Data Warehousing, ETL, Data Mining

Comprehensive Business Content

Dashboards

Information Broadcasting

Strategic Enterprise Management (SEM):

Balanced Scorecard

Value-Based Management

Risk Management

Business Planning/Simulation

Scenario Analysis

After Upgrade — What Next

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SAPPHIRE 08 OR4167

After Upgrade What Next

The Value of Service-Enabling SAP

Improved Usability Extends reach to business users (Analytics, Roles, Duet) Customer can respond to business change faster — on their own

Broad selection of complementary solutions (xApps, Partner Eco-system Solutions) Enables enterprise process standardization (shared-services

strategy) Opens the enterprise for greater collaboration with business

partners

Lower TCO through Consolidation and reduced Integration cost

ESOA enablement Hundreds of built-in enterprise services are now available with new

SAP releases — SAP continues to add to its enterprise servicesrepository

Organizations can compose and enhance applications rapidlyusing these enterprise services

Ability to reach out to available web services beyond boundariesfor exchanging information in a heterogeneous environment withSAP and Non SAP applications

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SAPPHIRE 08 OR4167

Thank You

Upgrading with SAP Solution Manager

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SAPPHIRE 08 OR4167

Upgrade RoadmapUpgrade Roadmap

Upgrading with SAP Solution Manager

Project

Preparation

Define upgrade

project

Define upgrade

project

Analyze as-is

IT landscape

Analyze as-is

IT landscape

Delta trainingDelta training

FinalPreparationfor Cutover

SAP Solution Manager SAP Solution Manager — Supporting upgrade features

Production

Cutover & Support

Upgrade SupportUpgrade Support

Issue Tracking / Monitoring / ReportingIssue Tracking / Monitoring / Reporting

Upgrade

Blueprint

Define exist./to-be

core processes

Define exist./to-be

core processes

Verify existing

testing material

Verify existing

testing material

Upgrade

Realization

Configure new

processes

Test processes

Configure new

processes

Test processes

System Landscape

Reporting

System Landscape

Reporting

Identify release

process and function

deltas

Identify release

process and function

deltas

Create Learning materialCreate Learning material

Upgrade IMG, Identify

upgrade-relevant

config. settings

Upgrade IMG, Identify

upgrade-relevant

config. settings

Plan and execute

tests

Plan and execute

tests

Queensland Rail Upgrade

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SAPPHIRE 08 OR4167

Queensland Rail Upgrade

PROJECT SCOPE AND TIMELINES

• SPDD corrections (180)• SPAU corrections (1875)

• 3000 ABAPs


• Re Architecture of Portal Server to compliance the

Integrated WEB ITS.• SD, FICO, MM,WM, PP,PM,PS,HR

• Testing for BI , Web method , XI , Mobile Interfaceetc…as other Ancillary system extensively used inQR

PROJECT HIGHLIGHTS

• Met the challenge of aggressive timelines• 3.4TB database size, 14000 users

• Go Live on schedule with Mock Go live

• High number of SPAU fixes handled on-time

• Almost nil post Go Live issues

• Seamless Integration with Queensland rail team

• Team Size


• ABAP — 7 Onsite

• BASIS/Security — 1 Onsite

• Functional Consultants — 4 Onsite

• Project Timeline — Start: June-07 End: Dec-07• Downtime: 2.5 days

• QR Ltd is a $3 billion a year business, and one of Australia’s largest and most modern transport providers.

• Core business involves rail base transport services and Coal Mining (Coal Revenue).• Has been spread across Queensland and planning to spread wings across Australia.• Employs over 14,000 Plus people and has strong presence in the state of Queensland.

KEY BENEFITS

• Alignment to SAP Strategy• Significant all system in QR are on latest version (R/3,BI,Portal etc…)• Key driver for CRM implementation

Engen Upgrade

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SAPPHIRE 08 OR4167

g pg

PROJECT SCOPE AND TIMELINES• Technical Upgrade BW 3.1 to BW 7.0

• BW Unicode Conversion

• Technical Upgrade 4.6C to ECC 6.0

• R/3 Unicode Conversion

• 1000 Custom Objects for HR All SAP Modules incore

• Migration from EP 6.0 to EP 7.0

• Project Timeline: HR — 4 Months, BW — 4months, EP — 4 months

PROJECT HIGHLIGHTS• Combined Upgrade and Unicode Conversion

• Use of Mock system

• Phased Approach. Upgrade of HR system firstfollowed by Upgrade of Core R/3

• Upgrade Assessment Service carried out

• Project completed on time

• Team Size

• Onsite — 11

• Offshore — 13

• Engen is the largest petrochemical company in South Africa with a 27% market share and Net sales of ZAR29.6 billion.

• Core businesses involve refining of crude oil, marketing of refined petroleum products and provision of convenienceservices.

• Employs about 2,538 people and has about 1,400 service stations, 600 Quick shops, 66 depots and 7 terminals.

• Presence in 14 countries and is represented by agents and distributors in a further 11 countries.

KEY BENEFITS

• Alignment to SAP’s Strategy and Engen’s IT Strategy

• Provide a Platform for Collaborative Solutions

Upgrade Tools

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SAPPHIRE 08 OR4167

•• SureSmartSureSmart•• RBERBE

•• SURE Framework SURE Framework

Upgrade AssessmentUpgrade Assessment

•• SAMTSAMT

•• UCCHECK UCCHECK

•• SNOTESNOTE

•• SureSmartSureSmart•• Remediation KitRemediation Kit

ABAP Remediation ABAP Remediation

•• K K --WindowWindow

•• K PortalK Portal

Knowledge ManagementKnowledge Management

ARMS ARMS

(Associate Resource Management(Associate Resource Management

System)System)

Resource Management ToolsResource Management Tools

•• MS ProjectMS Project•• Project DashboardsProject Dashboards

•• Solution ManagerSolution Manager

Project Management toolsProject Management tools

•• WebQualifyWebQualify

•• SAP Solution ManagerSAP Solution Manager

Process Monitoring ToolsProcess Monitoring Tools

TechnicalTechnical

UpgradeUpgrade

pg

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SAPPHIRE_US_OR4167_2008_05