SAP SuccessFactors and Employee Experience Management with

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SAP SuccessFactors and Employee Experience Management with Qualtrics Understand and improve every aspect of the people experience

The path from HCM to HXM

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“Human capital management (HCM) is an approach

that perceives employees as assets – whose current

value can be measured through investments, like

any other asset in the business.”

human capital management


H MCCapitalHuman ManagementHuman Management


H MXExperienceHuman ManagementHuman Management


Of millennials said they would

quit due to poor technology

experiences

Employees quit every month

citing a negative workplace

experience

Average tenure decline with

millennials even lower at 2.8

The experience economy has changed the world of work

2 million15 to 4.2 70%


HR perception and reality

The

experience

gap

69% 34%

71% 48%

81%Believe employees

would recommend

the company as a

great place to work

38%

Believe employees

are engagedOf employees

are engaged

Of employees think

that benefits are fair

Of employees

would recommend

the company as a

great place to work

Believe employees

are satisfied with

their benefits

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53% 77% 4xThe most preferred annual frequency

of employee surveying from the

perspective of employees

Of employees want to be asked

for their feedback by their

employer more often than once

per year

Of frontline staff compared to 90% of

C-suite execs say their company

pays attention to people’s needs

when introducing new technology

Sources: PwC’s Consumer Intelligence series, October 2018; November 2018 Qualtrics Global Pulse Study

Employees want to provide feedback

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• CustomerXM

• EmployeeXM

• BrandXM

• ProductXM

• CoreXM


EMPLOYEE

ENGAGEMENT

PRE-HIRE AND

ONBOARDING

EXIT INSIGHTS

360 & 180

SOLUTIONS

EMPLOYEE

PULSE

XM for IT

Formal, highly structured surveys, e.g.

• 60-80 questions sent to every employee

• 10-15 topics on engagement,

leadership, career, communication, compensation, empowerment, supervisor, diversity, working conditions, efficiency/quality, change perception …

• Every manager receives a report

• Typically every team discusses results and agrees on actions


Old way

Single point in time

Metrics > Relevance

Reporting phase

© 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ


New wayRelevant experiences

Conversational and

relevant language

Digital open door


Candidate

experience

Offer-accept

rate

Time to

ramp

Early

engagement

Training feedback Technology Satisfaction

Increase in

sales quote Project plan and

delivery

Time in role

Productivity

Exit reasons

Attrition

rates


Offer acceptance rate

Time to productivity

Percent promoted

Revenue per employee

Turnover

…

Engagement

Trust

Feeling of recognition

Satisfaction

Involvement & Belonging

…

Understand WHY and WHAT


Improve every key moment in the employee journey

Candidate experience

with search and

application through

recruitment channels

Improve quality of

recruitment pipeline and

optimize hiring cost

Sales team feedback on new

product enablement (content

and delivery channels)

Improve % of training

completed, # of sales members

exceeding quotas

Employee experience on

relocation process and

moving to new team

Reduce HR admin tasks,

increase mobility of top talents

New hires’ feedback on

onboarding and their week

experience

Improve time to productivity

for early talent and

engagement

Manager ability to have

actionable conversations

based on 360º feedback

Improve workforce

productivity, reduce turnover

In-the-moment feedback on

maternity program right after

employee joins back

Increase employer brand

rankings, reduce turnover

Detailed survey to understand the

engagement levels and drivers

Improve employee

engagement/NPS score

Improve operating model

Capturing feedback on new

travel and expense system

roll out

Improve tool adoption

Improve success rates of

new programs

Employee perception of

gender parity issues

Improve gender parity and

workforce diversity

Understanding top

reasons why top

talents leave

Reduce employee

turnover

1. Candidate experience

2. Onboarding experience

4. Performance

management

3. Training and

development

5. Growth and

mobility

6. Rewards and benefits

7. Employee

engagement

9. Leadership and

culture

8. Employee pulse

10. ExitRecruiting

Onboarding

Working

Paying

Managing

lifecycle

Closing

X

X +O

X

X +O

X

X +O

X

X +O

X

X +O

X

X +O

X

X +O

X

X +O

X

X +O

X

X +O

Listen and then Act.


LISTEN Collect Experience data from stakeholders at every

meaningful touchpoint

UNDERSTANDWhy things are happening and What to do about it

ACTMake continuous improvements that improve customer, employee, brand

and product experiences

Qualtrics Product PortfolioThree products, one promise – Close Experience Gaps by listening, understanding and acting on X-data

With a platform that collects solicited and unsolicited feedback from all channels - emails, web,

mobile, social media, chatbots, review sites, offline apps and more

With Powerful analytics on both structured and unstructured data to uncover insights and spot trends

With reports, dashboards, notifications, alerts, integrations into your business workflows

A peak into the roadmap



▪ Measure employee experiences at every moment

that matters across the employee lifecycle

▪ Currently, changes in employee data can trigger a

survey, such as:

– An employee ending a global assignment

– An employee going on long-term disability

▪ In the future, near real-time events that are based

on transactions will be able to automatically trigger

a survey, including but not limited to:

– An employee completing a mentoring program

– A candidate being interviewed

Automatically initiate Qualtrics lifecycle surveys across

the entire employee journey

Likely requires Professional Service engagement to setup Foundation and Survey metric packs


▪ Make it easy for employees to feel heard

▪ Surveys embedded in SAP SuccessFactors

modules or launched to the user immediately

after an SAP SuccessFactors transaction

Capture feedback in real-time with surveys that are embedded in

SAP SuccessFactors

▪ Additional moments to initiate embedded surveys

(include, but are not limited to):

– Talent Programs

▫ Mentoring | Calibration | Continuous Performance

– Reward Programs

▫ Compensation Program | Spot award participation|

Benefits enrollment

– Training Evaluations

– Recruiting candidate experience


▪ Reduce manual work and save time

by being able to easily manage

workforce data between Qualtrics

and SAP SuccessFactors

▪ Automatically trigger a survey

whenever an employee profile is

created or updated

(planned Q1 2020)

▪ Create a single source of data

across SAP LOB’s that will allow for

common processes and

transactions, for example automatic

purging of employee data

Seamlessly manage data between SAP SuccessFactors and Qualtrics


▪ Enable L&D leaders to easily automate

post-training assessments and track

transfer of training over time

▪ Drive performance improvements by

linking training and employee

performance data

▪ Understand training effectiveness and

how your courses affect your

organization’s most important KPIs

Automatically evaluate Learning programs and training effectiveness


▪ Gain real-time insight into

employees’ sentiments by allowing

employees to access surveys

directly from the SAP

SuccessFactors home page

▪ Applicable to machine learning

initiated engagement, as well as

formal to-do’s like Engagement

Surveys and Qualtrics 360 forms

Quickly and easily access Qualtrics surveys via Engagement Card

on the new home page


▪ Accelerate listen-understand-act with

Qualtrics analytics data embedded in SAP

SuccessFactors solutions

▪ Provide insights to HR leaders and

managers when, where, and how it’s most

valuable – Candidate experience data in Recruiting

– Mentoring

– Compensation

– Calibration sessions

– Training evaluations

▪ Show managers a dashboard of

engagement results related to their team

Note: visualization integration

Access experience insights and feedback from within SAP SuccessFactors

solutions

Thank you.

Documents

SAP SuccessFactors and Employee Experience Management with