SAP Solution Management - SAP Digital Business Services

Support for SAP Centric Hybrid Scenarios

SAP Solution Management - SAP Digital Business Services

July 2016

© 2015 SAP SE or an SAP affiliate company. All rights reserved. 2

Agenda

▌ Overview Support of Hybrid Scenarios

▌ Use Case: SAP Ariba

▌ Use Case: Concur

▌ Use Case: SAP Cloud for Customer

▌ Use Case: SAP ByDesign

▌ Use Case: SAP SuccessFactors

▌ Use Case: Sales & Operations Planning

▌ Use Case: SAP HANA Cloud Integration for

Data Services

▌ Use Case: SAP HANA Cloud Platform

▌ Solution Availability summary

▌ Example Scenario

Setup of SAP SuccessFactors

Exception Management and Interface

and Connection Monitoring

Configuration

Overview


Cloud Classification and Responsibility

Business Process

Management

Business Context

Application

Management

Applications

Middleware / Platform

System

Management

System

Database

Operating System

Virtualization

IT Infrastructure

Management

Servers

Storage

Networking

☁ ☁ ☁ ☁

On Premise Private Cloud IaaS PaaS SaaS

Public Cloud

Completely managed by Customer

No transparency for Service Provider

Legend: Managed by Service Provider but SLAs and KPIs are defined

Customer has transparency about critical events and SLAs

Completely managed by Service Provider

No transparency for Customer


Guiding Principles (1/2)

How to operate SAP Centric Hybrid Solutions …

Do I have full transparency regarding availability

and performance from end user perspective?

Is reliable data transfer and message exchange

between different parts of the solution ensured?

I’m capable to detect and analyze every mission

critical exception?

Do I have all capabilities to identify data

inconsistencies?

Performance and

Availability Management

Integration

Monitoring

Exception

Management

Data Consistency

Management


Guiding Principles (2/2)

How to operate SAP Centric Hybrid Solutions …

I’m capable to plan and track release and

maintenance event for hybrid scenarios?

Are all changes executed in a controlled way

without Business Impact?

Are IT Service Management processes smoothly

integrated? Do I have remote access?

Release and Maintenance

Management

Change

Management

IT Service Management and

Remote Access

Can I monitor and analyze Business Process KPI’s

also for on demand components?

Business Process

Monitoring


SAP Private

Cloud -

Service

Provider

Platform

Operations for SAP centric hybrid Solutions

SAP Public Cloud - Service Provider Platform

Customer

Solution

Manager

Virtual network

Customer Service Provider

SAP Cloud

Portal

Availability Productive Systems

97%

Last Month

Systems in HEC

4

Productive Systems

System Performance

Memory Usage

15%

Free Memory

Incidents +

3

Open Incidents

User

25

Users last month

M

oni

tor

ing

Inf

or

m

ati

on

Re

po

rts

Se

rvi

ce

Re

qu

est

s

Se

cu

rit

y

Re

po

rts

Cloud

SAP HCP

SAP HCI

HCPms

SAP C4C

CfTE,

ByD

Other SAP

Public Cloud

offerings

(SaaS, PaaS)

System, Application

and Business Process

Management Data

SAP Cloud

Access Point

SAP Business

Network (Ariba,

Concur,

FieldGlass)

SuccessFactors

SAP HCM

Dell Boomi

SAP S/4

HANA

Application and

Business Process

Management Data

Managing components

Managed components

SAP Private Cloud

and On Premise

offerings

System

Management

Data

System and

Application

Management Data

Customer On Premise LandscapeSAP Private Cloud

SAP Public Cloud


Operations for SAP centric hybrid scenariosWhat is available?

User Experience Monitoring

for all UI centric SAP Cloud

products as SuccessFactors,

Cloud4Customers, ByDesign and

Ariba

Customer

Integration Monitoring & Exception

Management

for SAP HCM hybrid (Employee, Compensation

and Recruiting data integration),

SuccessFactors, SAP Cloud for Customer,

SAP HCI/Data Services and Dell Boomi,

Sales and Operations Planning (Errors related

to Data Integration), ByDesign

Message Flow Monitoring

for SAP Process Integration

and Ariba based scenarios

SAP Solution Manager 7.1 SP14

Central

Exception StoreAutomated Setup for all SAP based

Cloud Services

Email-to-Event Converter and

Remote SFTP Server Access

for all SAP-based cloud services

Data Consistency Management

Database comparison based on: HANA Smart

Data Integration, ODATA calls, HANA Cloud

Integration Data Services, SOAP calls and

FTP/CSV

SAP Cloud

SAP

ByD

SAP

C4C

SAP Cloud

for Travel

and

expense

Concur


Benefits: End-to-end measurement of performance and availability based on recorded end-

user scenarios executed from different locations of the customer toward SAP cloud

Scope: All HTML-based end-user scenarios, e.g., SuccessFactors, Ariba, …

Availability: Available with SAP Solution Manager 7.1 SP10

User Experience Monitoring for SAP Cloud Products

EEM Robot

Monitoring

Alerting

Analytics

SAP Cloud

Customer


Benefits: Visualization of SAP Public Cloud Services and cloud-based integration platforms

such as SAP SuccessFactors, SAP HANA Cloud Integration (SAP HCI) or Dell Boomi (utilized for

SuccessFactors) within centralized and holistic interface and connection monitoring

Scope: All interfaces (SAP SuccessFactors, SAP Cloud for Customer,SAP HCI, Dell Boomi, …)

Availability: Available with SAP Solution Manager 7.1 SP12 *

Interface and Connection Monitoring

Dashboard View

Topology View

* Downport to lower Support Packages of SAP Solution

Manager is possible based on specific customer request.


Benefits: Retrieval of exceptions from SAP Public Cloud Services and cloud-based integration

platforms such as SAP SuccessFactors, SAP HANA Cloud Integration (SAP HCI) or Dell Boomi for

centralized exception management based on predefined Guided Procedures

Scope: All Exceptions exposed by SAP Public Cloud components

Availability: Available with SAP Solution Manager 7.1 SP12 *

Exception Management

Detect: Monitoring and Alerting Resolve: Guided Procedures

Analyze: Exception

Management Cockpit

Central

Exception Store * Downport to lower Support Packages of SAP Solution

Manager is possible based on specific customer request.


Benefits: Usage of central Solution Manager to check consistency status of data which are

distributed in a hybrid scenario (on premise and cloud)

Scope: Ensure data consistency between on premise and cloud components

Availability: Available with SAP Solution Manager 7.1 SP14

Data Consistency Management

Comparison based on:

HANA SDI oData Calls HCI Data Services SOAP Calls FTP/CSV

• Provision data to HANA DB

using SDI Agents

• Compare provisioned data

with HANA DB data in SAP

HANA

• Use features of well-known

Source type HANA

• Extract data using native

OData-Support in CDC

• Read metadata for DDIC-

support

• Use filters

• HANA Cloud Integration DS

Agent installation inside

customer’s firewall

• Securely transfers data

between cloud and on-premise

• Operates without firewall

exceptions

• Extract data using SOAP calls

using Proxy

• Source application must

provide a SOAP-based

WebService to extract the

data

• Extract data using batch

reports and persist the data

on an (s)FTP server

• Use SFTP or a manual UI to

upload the files to the SAP

Solution Manager in the On-

premise Environment

Use Case: Ariba


Integration Monitoring for Ariba

Ariba

SAP ERP (Backend)

Cloud

On-Premise

Tracking of Ariba Network

integration errors when

using direct Web services

communication, Hana Cloud

Integration component

Availability: SAP Solution Manager 7.2

SP03, 7.1 SP14

System Monitoring

SAP HANA Cloud Integration

Ariba Network Integration Add-on

Web Services

Web Services/Application Logs

Partially supported

ICMON only

EXM & ICMON

No support

Planned


Integration Monitoring for Ariba

Ariba

SAP ERP (Backend)

SAP Process Integration

Cloud

On-Premise

Tracking of end-to-end

message flows handled by SAP

Process Integration expanded

also for Ariba-based scenarios;

utilization of acknowledgement

approach supported by Ariba


SP12 and SAP Process Integration 7.31

SP07

Order via

IDoc / RFC

Order via ASN

Adapter/https

Invoice via ASN

Adapter/https

Invoice via XI

Protocol/https

PI- and Message Flow Monitoring

System Monitoring

Ariba Network Integration Add-on

Partially supported

ICMON only

EXM & ICMON

No support

Planned


Integration Monitoring for Ariba: Labs Preview 7.2SP03


Integration Monitoring for Ariba: Labs Preview 7.2SP03

Use Case: Concur


Integration Monitoring for Concur

Concur

SAP ERP (Backend)

Cloud

On-Premise

Tracking of Concur

integration errors for export

and import processes


SP03, 7.1 SP14

System Monitoring

CONCUR Integration Add-on

HTTP CLIENT

HTTP Client / Application Logs

Partially supported

ICMON only

EXM & ICMON

No support

Planned

Use Case: SAP Cloud for

Customer


Integration Monitoring for SAP Cloud for Customer

SAP Cloud For Customer

SAP ERP, SAP CRM


SAP Process

Integration

Option 1

Option 2

Cloud

On-Premise

Monitor SAP Cloud for Customer

Web services errors via

Exception Management and/or

Interface Monitoring.

Availability: SAP Solution Manager 7.1 SP13

SOAP

API

Partially supported

ICMON only

EXM & ICMON

No support

Planned

Use Case: SAP ByDesign


Integration Monitoring for SAP ByDesign

SAP ByDesign

SAP ERP, SAP CRM


SAP Process

Integration

Option 1

Option 2

Cloud

On-Premise

Monitor SAP ByDesign Web

services errors via Exception

Management and/or Interface

Monitoring.


SP03, planned in Solman 7.1 SOAP

API

Partially supported

ICMON only

EXM & ICMON

No support

Planned

Use Case: SAP SuccessFactors


SuccessFactors exposes a central

API for retrieving SF exception

events from any application.

Phased approach (Scheduled jobs and

simple integration data first)

Availability: SF1511+, Solman SP14

Integration Monitoring for Success Factors

SuccessFactors

SAP (ERP HCM, …)


Integration Add-on

SAP Process

Integration

FTP / SFTP

Cloud

On-Premise

FTP / SFTP

Employee Central Recruiting Compensation Performance&Goals ,,,

Scheduled Jobs Simple integration SFAPI

Central SuccessFactors Event API

OData

API

SP14

Partially supported

ICMON only

EXM & ICMON

No support

Planned


Integration Monitoring for SAP HCM and Success FactorsEmail-to-Event Converter

SuccessFactorsTalent Management Applications

SAP ERP HCM


Integration Add-on

SAP Process

IntegrationFTP / SFTP

Option 1 Option 2

Option 3

Cloud

On-Premise

Converter to receive emails

from SAP based cloud

products and transform it to

events which can be fed in

customer specific IT Service

Management


SP13

Email Inbox

Partially supported

ICMON only

EXM & ICMON

No support

Planned


Integration Monitoring for Boomi and Success FactorsBoomi

Employee Central

SAP ERP, SAP PayrollOther On-Premise Applications

3rd Party Cloud Apps

Cloud

On-Premise

Dell Boomi

For the Full Cloud HCM

deployment model, packaged

integrations support

Dell Boomi integration

technology.

Partially supported

ICMON only

EXM & ICMON

No support

Planned

Use Case: Sales And

Operations Planning


Exception Management for SAP Sales and Operations Planning

Sales and Operations Planning

SAP ERP, SAP CRM, BPC, APO, BW

SAP HCI-Data Services

Cloud

On-Premise

For connecting SAP ERP or CRM on-premise, Financial Planning, other systems, to Sales and Operations Planning in the cloud, SAP provides the SAP HCI Data services integration technology

Availability: S&OP: 7.1 SP14,

7.2SP03

HCI Data services: 7.2SP03, 7.1

Sp15

OData

API

Partially supported

ICMON only

EXM & ICMON

No support

Planned

Use Case: SAP HANA Cloud

Integration for Data Services


Integration Monitoring for SAP HCI Data Services

SAP Cloud

Applications/Services

SAP System

SAP HANA Cloud Integration Data Services

Cloud

On-Premise

Monitor SAP HANA Cloud

Integration for Data Services

Integration Errors

Availability: SAP Solution Manager 7.2 SP03

SOAP

API

Partially supported

ICMON only

EXM & ICMON

No support

Planned

3rd Party System

3rd party

Cloud Solutions

Use Case: SAP Hana Cloud

Platform


Monitoring/Trace Analysis for SAP HANA Cloud Platform

Cloud

On-Premise

OData

API

On premise Back End (SAP and non-SAP) Internet Cloud Service

(SAP and non-SAP)

Application Services

Database Services

Infrastructure Services

HANA Cloud Platform

Application

runtimes

Partially supported

ICMON only

EXM & ICMON

No support

Planned

SAP HCI-Data Services


SAP Cloud Connector

Monitor SAP HANA Cloud

Platform Application and

Integration Errors for customer

applications. Ability to perform a

Trace Analysis on demand for

FIORI and SAP UI5 applications.

Availability:

SAP Solution Manager 7.2 SP03

Planned in HCP

Solution Availability summary


Availability of Monitoring solutions

SAP Cloud Solution Exception Management

Integration Monitoring

User Experience

Monitoring

Solman version Available ContentSAP SuccessFactors (cross scenarios) Sol Mgr 7.1 SP14 / Sol Mgr 7.2 SP03 SF 1605: Scheduled Jobs (infrastructure

errors), Integration Center.

Other scenarios in progress

Sol Mgr 7.1 SP10

SAP HANA Cloud integration Sol Mgr 7.1 SP12 / Sol Mgr 7.2 SP03 Available Sol Mgr 7.1 SP10

SAP HCI Data services Sol Mgr 7.1 SP15 / Sol Mgr 7.2 SP03 Available Sol Mgr 7.1 SP10

SAP HCM Employee Data integration Sol Mgr 7.1 SP13 / Sol Mgr 7.2 SP03 OnPremise data available/SF content missing Sol Mgr 7.1 SP10

SAP HCM Compensation Data

integration

Sol Mgr 7.1 SP13 / Sol Mgr 7.2 SP03 OnPremise data available/SF content missing Sol Mgr 7.1 SP10

SAP HCM Recruiting Data integration Sol Mgr 7.1 SP14 / Sol Mgr 7.2 SP03 OnPremise data available/SF content missing Sol Mgr 7.1 SP10

SAP HCM OnBoarding Data integration Sol Mgr 7.2 SP03 / Sol Mgr 7.1

planned

OnPremise data available/SF content missing Sol Mgr 7.1 SP10

SAP HCM Variable Pay Data integration Sol Mgr 7.2 SP03 / Sol Mgr 7.1

planned

OnPremise data available/SF content missing Sol Mgr 7.1 SP10


Availability of Monitoring solutions

SAP Cloud Solution Exception Management


User Experience

Monitoring

Solman version Available ContentDell BOOMI Sol Mgr 7.1 SP12 / Sol Mgr 7.2 SP03 Available Sol Mgr 7.1 SP10

SAP Cloud For Customer Sol Mgr 7.1 SP13 / Sol Mgr 7.2 SP01 Available Sol Mgr 7.1 SP10

SAP ByDesign Sol Mgr 7.1 SP15 / Sol Mgr 7.2 SP03 Available Sol Mgr 7.1 SP10

SAP HANA Cloud Platform Sol Mgr 7.2 SP03 HCP: Planned soon Sol Mgr 7.1 SP10

SAP HANA Cloud Foundry Planned for 7.2 HCF: Planned Sol Mgr 7.1 SP10

SAP IBP:Sales & Operations Planning Sol Mgr 7.1 SP14 / Sol Mgr 7.2 SP03 IBP: planned for V6, V4 available project

based

Sol Mgr 7.1 SP10

SAP Concur Sol Mgr 7.1 SP12 / Sol Mgr 7.2 SP03 OnPremise add-ons data available Sol Mgr 7.1 SP10

SAP Ariba Sol Mgr 7.1 SP12 / Sol Mgr 7.2 SP03 OnPremise add-ons data available

Ariba Network data: planned soon

Sol Mgr 7.1 SP10

Fieldglass Not planned Sol Mgr 7.1 SP10

Hybris Not Planned Sol Mgr 7.1 SP10

S/4HANA Cloud Editions Planned Sol Mgr 7.2

Example Scenario


Setup and Prerequisites for Monitoring Hybrid Scenarios

If the Scenario includes on premise standard Technical systems, the Managed

System Configuration has to be executed

Technical Monitoring infrastructure needs to be setup

The Cloud Services are setup in Managed System Configuration “Cloud Services”

section in Solution Manager 7.2SP03 and with application called “Basic Setup for

Monitoring SAP Based Hybrid Solutions” - transaction S2C_SETUP (no outside discovery

here) in Solution Manager 7.1

Solution Manager needs to be self monitored, e.g. Managed System Configuration for

the Solman TS has to be executed

Mandatory for SFTP monitoring

NEW

As

Known

As

Known

As

Known


Example Scenario


SAP ERP HCM


Integration Add-on

Option 3

Cloud

On-Premise

1. Setup SAP

SuccessFactors in

LMDB of Solution

Manager

LMDB

ICMON

SA

P S

olu

tio

n M

an

ag

er

Exception

Management


Setup of SAP based Cloud Services

SAP Cloud

Services

Productive HCI Cluster

Development / QA

HCI Cluster

S2

C C

on

ne

cti

on

s

Exception Management

Alert Inbox


Open via Transaction: S2C_SETUP

Clo

ud

Serv

ice M

on

itorin

g T

oo

ls in

SA

P S

olM

an

Setup Guide available here:

http://wiki.scn.sap.com/wiki/display/TechOps/Public_Cloud_Operations_home

Centralized setup tool to support the configuration of communication end points for

HTTP (WS, REST, oDATA, other), E-Mail and/or SFTP data access.

The following SAP-Cloud service types are supported:

Dell Boomi, SAP Cloud for Customer, SAP HANA Cloud Integration, SAP

SuccessFactors and SAP Sales and Operations Planning.


Example Scenario


SAP ERP HCM


Integration Add-on

Option 3

Cloud

On-Premise

1. Setup SAP

SuccessFactors in

LMDB of Solution

Manager

LMDB

ICMON

SA

P S

olu

tio

n M

an

ag

er

Exception

Management2. Configure Exception

Management for SAP

ERP HCM


Monitoring for SAP HCM and SuccessFactorsConfigure Exception Management for SAP HCM: Job log monitoring

HCM exception monitoring

EXM collector is running in ST/PI and a specific HCM table is monitored:

table HRSFI_D_ERR_LOG

All errors are taken

MAI integration done through

ICMON

Exception Management Configuration


Example Scenario


SAP ERP HCM


Integration Add-on

Option 3

Cloud

On-Premise

1. Setup SAP

SuccessFactors in

LMDB of Solution

Manager

LMDB

ICMON

SA

P S

olu

tio

n M

an

ag

er

Exception

Management

3. Configure Exception Management for

SAP SuccessFactors

2. Configure Exception

Management for SAP

ERP HCM


Monitoring for SAP HCM and SuccessFactorsConfigure Exception Management for SAP SuccessFactors

Prerequisites:

- The SAP SuccessFactors service and communication end points are configured

Done with exercise I

Configuration:

Navigate to the Exception Management setup application.

WorkCenter Root Cause Analysis Exception Management Configuration



The SuccessFactors systems will appear in the list of available systems for

Exception Management configuration.

It is necessary to checkmark the “Show all Technical Systems” field, in order to

see also the not configured systems.

Hint: Make sure that the “Edit” mode is activated in order to start the setup.



Select the Log store available for

SuccessFactors services

Select the available fields for

filtering

The Setup Application


Example Scenario


SAP ERP HCM


Integration Add-on

Option 3

Cloud

On-Premise

1. Setup SAP

SuccessFactors

in LMDB of

Solution Manager

LMDB

ICMON

SA

P S

olu

tio

n M

an

ag

er

Exception

Management


SAP SuccessFactors


Management for SAP

ERP HCM

4. Configure Integration

Monitoring for SAP

SuccessFactors


Monitoring for SAP HCM and SuccessFactorsConfigure Integration Monitoring for SAP SuccessFactors

Prerequisites:

- Basic Setup for Monitoring SAP Based Hybrid Solutions executed for SAP

SuccessFactors

Done with exercise I

Done with exercise II

Configuration:

Navigate to Workcenter SAP Solution Manager: Configuration Technical Monitoring

Integration Monitoring Interface Channels and follow the Guided Procedure

- Exception Management Setup for SAP SuccessFactors executed



Step 4: Define Scope

Create an Interface Scenario which contains all relevant on

premise technical systems

Hint: The scenario is predefined and it’s creation is not part of the

hands on exercise



Select a ICMON scenario and proceed to step 5.2 Configuration

Create a new Interface Channel of Type Cloud and select the

monitoring template “Cloud (SuccessFactors)”

Specify Source and

Target of the Interface

Channel



Select which metrics shall be retrieved and specify the Metric

Parameter for the selected Metric



Proceed to step 5.3 “Activation” and, if necessary, adapt thresholds

and notification settings. Afterwards activate the IF Channels.


Example Scenario


SAP ERP HCM


Integration Add-on

Option 3

Cloud

On-Premise

1. Setup SAP

SuccessFactors

in LMDB of

Solution Manager

LMDB

ICMON

SA

P S

olu

tio

n M

an

ag

er

Exception

Management


SAP SuccessFactors


Management for SAP

ERP HCM

4. Configure Integration

Monitoring for SAP

SuccessFactors


Possible Use Case Scenario

Detect ProblemCheck Problem

StatusAnalyze Problem

Alert Inbox / Interface

and Connection

Monitoring

Exception ManagementAlert Inbox / Interface

and Connection

Monitoring


Usage – Interface and Connection Monitoring

For accessing the Interface and Connection Monitoring UI, go to Work Center Technical

Monitoring Integration Monitoring Interface and Connection Monitoring.

Interface Channel

Topology ViewMetric Details View

Problem detected

Jump into

Alert Inbox


Usage – Alert Inbox

For accessing the Alert Inbox, go to Work Center

Technical Monitoring Alert Inbox.

Alert Overview

Alert Group View

Select the Alert

Select the

Alert Group

Show Alert

Details

Alert Details View

Jump into Exception

Management

Alert and Metric Details


Usage – Exception Management

For accessing the Exception Management, go to Work Center

Technical Monitoring Exception Management.

Exception Overview

Exception Instance View

Select the

Exception Category

Select the

Exception Instance

Show Exception

Details

Exception Details View

Select

Parameter

Problem

Identification


Possible Use Case Scenario

Detect ProblemCheck Problem

StatusAnalyze Problem

Alert Inbox / Interface

and Connection

Monitoring

Exception ManagementAlert Inbox / Interface

and Connection

Monitoring


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