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SAP Practice
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R10 SAP Practice
Paddy Padmanabhan
U.S. Consulting function
*One RMD – Consulting in each of these regions will have responsibility for Practice Operations for the group of regions.
NMD – ConsultingDoug Lattner
NMD – Quality and Risk ManagementPaul Cunningham
NMD – Practice Operations
Jack Witlin
NMD – Markets and IndustriesJohn Gibbons
NMD –Human ResourcesPatty Pogemiller
Deputy NMD ConsultingJon Williams
Service Areas
Service LineLeaders
Industries
Industry Segment Leaders
Southeast
NORPAC
GLOV
Consulting Function Operating Regions*
Northeast
Mid-West
Region 10
NMD – Performance Excellence
Tony Forcum
Mid America
Pacific Southwest
R10 ConsultingR10 RMD
RickWackerbarth
XBS
Robert Graham
EA
Ed Brown
HC
Brian Augustian
TI
Parag Saigaonkar
AdvisoryKen Porrello
Sanjay Upendram
SAPSAPPaddy Paddy
PadmanabhanPadmanabhan
OracleHarish Gala
RCSRajendra Prasad
Org & ChangeHemalatha
Sekhar
TRRitobrata Sarkar
HRTJakka Reddy
SIAurobindo
Sarkar
EBISunil Bidwalkar
IDAjit Nema
AISShama Sabade
HCLS Krishnan
Ramachandran
TMTNitin Chawla
FSIAnkur Chaudhary
SL Analytics Mudit
Kulshreshtha
US BasedIndia Based
Business Operations
Quality (QRM)
• Over 2.9M client service hours were delivered in R10 in FY07. Goal for FY07 is 2.8M. R10 has delivered over 9M client service hours since inception. Average utilization is at a healthy 73%
• We have over 1800 practitioners providing full-lifecycle services, and over 100 clients are active in Region 10 with two locations--Hyderabad and Mumbai.
• Our world-class talent pool adhere to the highest quality control standards and rigorous training on U.S. work models
• Our Hyderabad and Mumbai practice offices are assessed at CMM Level 5
• Seamless interaction and common methodology between onshore & off-site teams with single point of contact for delivery
• Focus on training, processes and methodology
Headcount by Service Area
HC 4%
XBS 24%
TI 25%
EA 45%
Advisory 2%
Experience by Industry
TMT 34%
HCLS 34%
Others 1%MAN 10%
PUB 8%
FSI 3%ENER 1%
CB 9%
Overview
Key Facts
• 490 Resources
• Continuous Learning – Over 120 hours of training is imparted to all resources every year
• Our offshore SAP team has delivered millions of person hours of services to over 90 global clients spanning the full life cycle of projects
• Our delivery team has developed SAP-specific methods, tools, and processes to enhance visibility, productivity, and transparency of services
SAP ServicesService Offerings
• SAP Remote Development
– Our Remote Development (RD) service provides our clients with application programming services for new applications, upgrades or enhancements
• SAP Remote Configuration and Testing
– Utilize functional resource pool, remotely, to reduce project cost and cycle time
• SAP Application Implementation
– Utilize functional resource pool for SAP implementation
• SAP Application Maintenance/Support
– Client assistance for maintaining, administering, and operating their systems post go-live
• SAP System Installation and Maintenance
– Our Basis/WAS group maintain and support system infrastructure
SAP Resource Profile
SAP Experience Profile
> 5 Years36%
3–5 Years40%
1–3 Years30%
<1 Years14%
Beyond world class developers, we have a full-fledged and highly experienced SAP practice in India
Our Practitioners Skills:
• Over 35% of practitioners have over 5 years of experience in SAP
• 30% of our resources are SAP certified
• 80% of Functional consultants have 3+ years of Industry Background
• Breadth & Depth in technical & functional skills-60% of Functional resources are Multi-skilled
• Expertise in Deloitte methods and tools and their integration with offshore methods and processes
• Integrated with other Deloitte offshore practices such as Tax, Risk and Human Capital
APO, 1Basis, 12
BW, 13
Customer Service, 5
Enterprise Portal, 1
FI/FICO, 27
IS-U, 2MM/SRM, 19
PM, 3
PP, 8
QM, 1
SD, 20
CRM, 23
Functional Break-up
SAP Technical Resource ProfileNetweaver Skills Break Up
Portal, 40
BI, 12
MDM, 10
XI, 110
WAS-BASIS, 8
ABAP Objects, 42
Technical Staff Skill Matrix
0
50
100
150
200
250
300
TOTAL 300 280 270 222 142 80 80 192 40 175 32 110 40
Rep
ort
s
Fo
rms
Inte
rfac
e
BD
C’s
Dia
log
ED
I
AL
E
Wrk
flw
BA
PI
ITS
LS
M W
HR
XI
EP
15Conversion
16%Dialog
Programs1%
Enhancements14%
Function Module
2%Inbound Interface
10%Outbound Interface
10%
EDI Interface2%
Reports19%
Reverse Engineering
1%
SAP Scripts20%
Others5%
Objects by Type
Our Practitioners Skills:
• Over 60 practitioners are certified in NetWeaver components including XI, EP, BI, WAS and Solution Manager
• Our technical resources are multi skilled and most of them are specialized in one or more of SAP NetWeaver components
Grow and Consolidate: 2004-2006
SAP – Evolution of services
Formative years: 2000 - 04
Technical Development
ReviewCode &
Test
Tech.Specs
Unit Test QA / QCTechnical
Development
DevelopTechnical
Specifications
FunctionalDesign
TestingSupport
Business Reqmnt
OngoingSupport
Off
sh
ore
On
sit
e
DevelopmentDesignTest & Delivery
ProductionCutover
Blue Print Post Delivery
Innovate and add Value: 2006 +
Remote Configuration
Spectrum of work done
Tech
DesignTechDev Testing
RemoteConfig AMO Upgrade
CB SC Johnson Carolina Turkeys PMI Calsberg Heinekien Diageo McCormik Brother JTI Tastykake Home Depot Smithfield Kao Grainger Spinmaster Wickes Furniture Coke
Energy BHP Billition Middle Tennese Allhegeny Energy
Spectrum of work done
TechDesign
TechDev Testing
RemoteConfig AMO Upgrade
TMT Houghton Mifflin Warner Bros
Graybar Nvidia Computer Associates Earth link
Financial Services AIG
DPS Sapphire
HCLS Bayer
Applera
DSM Advanced Medical Optics
Valent Pharma
Cephelon MFG Rohm & Haas
Harley Davidson Public Sector LAUSD
COSA
SAP Value PropositionInnovation
• New service offerings – AMS, remote testing (Allhegeny), remote configuration (GA, R&H), remote BI implementation (HMCO, G&K), SRM (Peabody) etc. Increases Business for the firm and provides more career opportunities for employees
• Distributed Delivery Model / Offshore Testing
• Specialization in Industry specific modules - Public Sector, Funds/Grants Management, Concurrent Employment, e-Recruiting in HR and Federal Aid Billing with FM and GM (LAUSD and CDOT)
• Talent Management Program
– Campus and Off-Campus recruitment
– Delivery focused training by in-house consultants
– Cost-effective &
– Reduces Attrition risk
– Most successful program in Consulting – 140+ hires from 2002
• Process Innovation in new technology developments – from checklist to enhancing the toolset
• Process maturity assessments – CMM & SAS-70 audits
• Cross functional offerings
– Teaming with AERS on security / user adminstration
– Teaming with Human Capital for learning documents to clients
– Teaming with TI on Multiple projects where java / middleware technologies are used
Best Practices
• Talent Management Program – continue to recruit fresh graduates for growth and cost savings
• Continuous Learning – Max no. of training programs among all consulting service lines. Trainings and certification (through SAP Technical seminars) in advanced areas of technology helps us to stay AHEAD of competition
• Pioneering in Delivery Process Initiatives – Constant focus on process improvements to improve quality of offshore deliverables.
• Resource sharing across multiple projects for some of the skilled resources (XI, Workflow)
• Periodic (monthly) Senior Management Reviews on project risks