Santa Ana College Services/… · implementation, further evaluation results in refined, revised plans, and so forth. The portfolio process is designed to enhance the cohesion of

Updated: 1/13/09 1

Santa Ana College Student Services

Planning Portfolio

Career/Job Resource Center ____________________________

Department

Counseling ___________________________

Division

Portfolio 2014-2015

Updated: 1/13/09 2

Portfolios for Planning

The purpose of the planning portfolio is to provide an instrument for department planning, evaluation, and resource prioritization that is streamlined and that coordinates those related activities.

In good practice, planning processes are cyclic, and priorities for resource allocation result from the identification of goals. That is, evaluation or program review, conclusions are used to identify future goals; those goals are used for budgeting. After plan implementation, further evaluation results in refined, revised plans, and so forth. The portfolio process is designed to enhance the cohesion of planning-related activities as well as to allow for maximum customization of planning and evaluation activities for each unique support services department. The portfolios should be maintained on an ongoing basis, with goals and budgets being updated each year and SLO’s refined and measured as appropriate. In this way, the portfolio can be used as an on-going source document for planning, program development, and resource allocation requests when needed.

Portfolios 2013-2014

Updated: 1/13/09 3

Student Services Division

Vice President of Student Services

Sara Lundquist Admissions and Records

• Mark Liang, Associate Dean • Christopher Truong, Registrar

Counseling (Cross-listed under Academic Affairs)

• Micki Bryant, Dean EOPS

• Christine Leon, Associate Dean Financial Aid

• Robert Manson, Interim Associate Dean Disabled Student Programs & Services

Student Affairs

• Lilia Tanakeyowma, Dean Student Development Office

• Loy Nashua, Associate Dean

Updated: 1/13/09 4

Organization Chart (Please copy and paste boxes and lines below)

Updated: 1/13/09 5

Micki Bryant Dean of Counseling

Faculty Facilitator Professor – Career Specialist

CJRC and CTE 1.0 FTE Morris

(Effective Jan 2014)

Career Center Coordinator

1.0 FTE Godinez

Career Technician-10 month .23 FTE Morphew

CTE Funded

2 Intermediate Clerks • .49 FTE Gonzales • .49 FTE Gomez

CTE Funded

Updated: 1/13/09 6

Functions Functions and services provided by the department: The Santa Ana College Career/Job Resource Center offers access to computerized resources and hard copy information on careers, training programs, job placement services and workshops. Individuals and entire classes can utilize the center to explore careers keyed to interests, skills, personality and values. Information is available on employment trends and salaries locally, nationally and on the international level. The Career/Job Resource Center provides all the resources necessary for students to find satisfying majors, set career goals and obtain successful employment. Career Orientations: Exploration of career resources for individuals, academic classes and community programs. Career Advisement: Assist students, faculty and community with career resources. Career Research Laboratory: Internet and hardbound access to career resources. Career Workshop Series “What Can I do With a Major In?” Guest speakers present career options, employment trends and their personal insights for various Santa Ana College areas of study. Job Listings: Job Board, Job Binders, Handouts of Websites for employment. Employment Preparation Workshops: Offered on the following topics: Resume Writing, Job Search Techniques, and Interview Skills.

Updated: 1/13/09 7

On Campus Recruitment/Interviewing: Employers recruit Santa Ana College students and conduct on-campus interviews. Employment Preparation Class: Open entry/open exit class; students may earn between .5 to 3 units related to successful job search skills. Advising Sessions with Career Technician: One-on-one assistance in job search including resume writing, interview techniques (including video tape interview and job search skills) and job search techniques. On-line Job Search: The Career/Job Resource Center website provides links to on-line employment sites. Clerical Support for Students Seeking Employment: Resumes, cover letters, applications and other employment related correspondence faxed and/or mailed to employers. Classroom and Community Presentations: All areas of job search. Job Fairs: Participate in community job fairs. Self Assessment Resources: Career assessments for career exploration Undecided Majors Workshop: Assist students with career planning and self-assessment of interest, skills, values and personality with career options. Vocational Fair: Organize Vocational Fair highlighting Santa Ana College’s Career Technical Education Programs.

Updated: 1/13/09 8

Population to be served (description and size):

The Career/Job Resource Center serves approximately 9,000 students yearly. Services are provided to:

• Counseling 100 classes - Lifelong Understanding and Self Development. • Counseling 107 classes – Freshman Experience. • Counseling 116 classes - Career/Life Planning and Personal Exploration. • SAC’s academic classes such as Engineering, Psychology, English, Reading, etc. • Currently enrolled students, recent graduates, faculty and staff. • CalWORKS/EOPS and Career Technical Education students. • Disabled students including the Workability III program. • Local, national and international employers. • Middle College High School and Trio Program -Talent Search Jr. High School.

Program, Trio Program - Upward Bound. • Project SAY (Support Anaheim’s Youth) – Anaheim Union High School District. • Library Technology Certificate program. • Olive Crest’s NOVA Academy – Early College High School Program. • Santa Ana College MESA and STEM Programs. • Emancipated Foster Youth program. • CASP Program • Service Learning Students

Updated: 1/13/09 9

Student Learning and Program-Specific Outcomes Please describe and quantify both Student Learning Outcomes (SLO’s) and program-based outcomes. Compare to goals and previous year results as appropriate.

Student Learning Outcomes

SLO ACTIVITIES BASELINE &

PROGRESS TARGETS (Include data sources)

TIMELINE

#1. Student will write a resume that illustrates correct components of a resume. (#1. Communication Skills. #7 Careers)

Complete composition of resume which includes the following components: educational background, work experience and skills.

All students who have completed resume packet (random sample) 100% complete finalized resume. Staff reviews and evaluates finalized and completed resume.

One to three weeks.

#2. Students will communicate their abilities, skills and experiences to potential employers through a mock interview. (#1. Communication Skills. #7 Careers)

View interview techniques video tapes. Complete interview skills packet, meet with staff for mock interview session

All students who have completed both the interview packet and the mock interviews (random sample). Completed interview packets and mock interview evaluation sheets reviewed by staff.

Four weeks.

Updated: 1/13/09 10

Program Outcomes (Please summarize as appropriate)

SLO EVALUATION/MEASUREMENT – #1. Forty-seven (47) students enrolled in Employment Preparation Class, Resume Unit. Twenty-nine (29) have completed the Resume packet and were evaluated by staff within a four week period. Sixty-one percent (61%) completed the packet and completed a resume. #2. Twenty (20) students enrolled in Employment Preparation Class, Interview Skills Unit. Fourteen (14) have completed the Interview packet and mock interview and were evaluated by staff within a four week period. Seventy (70%) completed the packet and mock interview. DISCUSSIONS AND RECOMMENDATIONS The completion rate of this component of N84 Employment Preparation ranges from 62% to 70% for the 2013-2014 academic year. This open entry/open exit format allows students the flexibility to complete the required assignments when they have available time. The resources for course completion are located in the Career/Job Resource Center. Students enroll in .5 units incrementally in this independent study course up to a total of 3 units. Students complete assignments by listening to and reading employment preparation concepts and applying each concept to themselves. Students do not have an assigned course time. Professor has begun contacting students utilizing WebAdvisor’s email system to maintain communication and encourage timely completion of course work. Employment preparation may be misplaced in the catalog. This course serves all students in career exploration, educational goal setting and transitioning from education to the workplace. Course may be reviewed and possibly moved out of Special Services and into the Counseling division. It has been observed that many students underestimate the time required to complete assignments. Many students wait until the end of the semester and therefore do not have enough time to complete the work. A new course orientation will be developed to assist students in planning their time more effectively for the purpose of completing their assignments. The emphasis of this orientation will be time management. A sample schedule will be developed so that the student can plan to come to the Career/Job Resource Center on a regular basis (like a traditional class). This will ensure that continuous progress on class assignments will be achieved. The instructor will increase communication with faculty that refer students to her class (i.e. Coaches and CalWorks staff) for the purpose of updating them on their students’ progress. Increased emails to students will also be implemented to encourage them not to fall behind on assignments. .

Updated: 1/13/09 11

Recommended Goals for 2013-2014 (Include any multi-year goals and indicate time span)

(Established in 2012-2013)

Goal and Measures Who is responsible Completion

Date 1. Re-hire Intermediate Clerk (position was eliminated in 2009). Assists students with Career/Job Resource Center services.

Student Services Managers

June 2014

2. Increase supply budget for purchase of additional supplies and purchase a fax machine.


June 2014

3. Expand on-campus recruitment and interviews with local employers.

Career Center Staff

June 2014

4. Coordinate and expand Career Technical Education Fair on campus.

Career Center Staff

June 2014

5. Re-hire Administrative Clerk and Career Technician to 12 months.


June 2014

Updated: 1/13/09 12

Recommended Goals for Current Year: 2014-2015 (Include any multi-year goals and indicate time span)

(Established in 2013-2014)

Goal and Measures Who is responsible Completion

Date 1.Institutionalize funding for 2 part time intermediate clerks

Student Services Managers June 2015

2. Hire Job Developer to develop jobs for CTE students


June 2015

3. Re-hire Career Technician that will allow the Career Center to better serve our evening student


June 2015

4. Increase Supply budget for purchase of additional supplies.


June 2015

5. Provide on-campus recruitment and interviews with local employers

Career Center Staff

June 2015

6. Coordinate and expand Career Technical Education Fair on campus

Career Center Staff

June 2015

7. Extend CJRC Services to evening students


June 2015

Updated: 1/13/09 13

8. Reinstate 10 month Career Technician position to 12 month position to provide services during summer


June 2015

Progress Toward Program Goals For 2013-2014

(insert and update as appropriate)

Goal MEASURE OF PROGRESS

PROGRESS RATING

1-10 1. Re-hire Intermediate Clerk (position was eliminated in 2009). Assists students with Career/Job Resource Center services.

Due to budget reductions,

this position was not replaced

0

2. Increase supply budget for purchase of additional supplies and purchase a fax machine.

Supply budget was not increased

0

3. Expand on-campus recruitment and interviews with local employers.

Several companies recruited and hired SAC

students through the Career/Job Resource

Center including: UPS, Childcare Careers,

OCAPICA, ANDEK, Events Staff and Security and

Ultimate Software

10

4. Coordinate and expand Master Mechanics from

Updated: 1/13/09 14

Career Technical Education Fair on campus.

AAA and several welding, sheet metal and electrician unions attended the CTE

fair

10

5. Re-hire Administrative Clerk and Career Technician positions to 12 months

Two part time Intermediate Clerks were

hired for 12 months -

Career Technician was not increased to 12 months

10 - 0

Updated: 1/13/09 15

Student Services Program Effectiveness Review

Program: Career/Job Resource Center____ Submitted By: Sandy Morris Date:__May 2014____ Brief Program Summary/Purpose: The Santa Ana College Career/Job Resource Center offers access to computerized resources and hard copy information on careers, training programs, job placement services and workshops. Individuals and entire classes can utilize the center to explore careers keyed to interests, skills, personality and values. Information is available on employment trends and salaries locally, nationally and on the international level. The Career/Job Resource Center provides all the resources necessary for students to find satisfying majors, set career goals and obtain successful employment. Services include:

• Career Workshop Series • Career Orientations • Career Advisement • Career Research Laboratory • Employer Outreach • Self Assessment Resources • Undecided Major Workshops • Job Listings • Employment Preparation Workshops • On Campus Recruitment • Employment Preparation Class • Advising Sessions with Career Technician • On-line Job Search • Clerical Support for Students Seeking Employment • Classroom and Community Presentations • Career Technical Education Vocational Fair

Updated: 1/13/09 16

Area I: Environmental Scan: Provide highlights of the most significant trend data, student input, strategic planning efforts, and other activities or environmental impacts that were a significant part of the current year. ♦ The total number of students served for 2013-2014 was approximately

9,000. ♦ Due to budgetary hardships, the Career/Job Resource Center has

experienced tremendous difficulties and challenges to operate the center and provide services to students. A part-time Career Technician position, part-time Intermediate Clerk and a part-time Counselor were eliminated.

♦ The economic situation and high unemployment rate has reduced the

numbers of jobs posted at Santa Ana College. The current unemployment rate in California is 8.1%. (Information obtained from the California Employment Development Department, Labor Market Information, March 2014). As a result of our difficult economic situation, the request for assistance with job leads and employment preparation (resumes, interview skills and job search techniques) have increased.

Updated: 1/13/09 17

Self –Study/Program Evaluation The Career/Job Resource Center continually strives to provide excellent services to students, faculty and employers. In an effort to ensure that we are meeting the needs of students requesting job placement services, a survey was given to over 100 students utilizing the Career/Job Resource Center Job Placement Services. There were 68 students that responded to the quality scale survey, which consisted of six questions. The answers to the survey questions are as follows:

1. Please rate your overall satisfaction with the Career/Job Resource Center Job Placement Services. Excellent = 71% Good = 1% Poor = 0% Very Good = 26% Fair = 2%

2. How would you rate the Employer listings? Excellent = 61% Good = 1% Poor = 0% Very Good = 37% Fair = 1%

3. Please rate the level of assistance you received from the Career /Job Resource Center staff during your visit? Excellent = 83% Good = 5% Poor = 1% Very Good = 11% Fair = 0%

4. How would you rate the Career /Job Resource Center resources? Excellent = 64% Good = 2% Poor = 0% Very Good = 33% Fair =1%

5. How would you rate the Career /Job Resource Center services such as: critiquing of resumes, faxing and employer information? Excellent = 56% Good = 2% Poor = 0% Very Good = 42% Fair = 0%

6. Areas for improvement: Comments:

1. More job leads from local employers 2. Better pay from employers ( higher wages) 3. Have more on-campus interviews. 4. Open longer hours. 5. There is always a class in the center when I need to use the

services. 6. Help students get a job when they graduate.

Updated: 1/13/09 18

Self –Study - continued Analysis of Survey: The majority of responders marked “Excellent” or “Very Good” on all categories of job placement services. An area identified for improvement on many surveys was a request for increased job leads and a higher rate of pay. In an effort to address the above concerns, the Career/Job Resource Center’s staff is conducting employer outreach efforts to increase employment opportunities for students. In addition, Career Center staff will be negotiating higher salaries for students when employers call to place job postings. Large employers will be contacted by Career Center staff and offered the opportunity to conduct on-campus interviews in the Career/Job Resource Center. To assist our graduates, special Employment Preparation Workshops are offered in the summer. Career Center staff is working split-shifts and modified work schedules in order to accommodate evening classes and other services for students.

Area II: Comparative Context: Consider your work in context and comment on significant issues relative to the impact of the program over time and/or the relative status of peer programs regionally.

• The majority of California Community Colleges’ and Universities’ Career Center personnel are paid by district funds. Santa Ana College Career/Job Resource Center Job Placement staff is primarily paid by year-to-year Career Technical Educational grant funding.

• Many California Community Colleges and Universities Career Centers

provide an umbrella for college-wide experiential learning programs, including: Work Experience, Internships, Job Placement, Service Learning and One Stop Centers.

• Santa Ana College’s Career/Job Resource Center staff is a member of

California Placement Association which conducts regional workshops and statewide conferences that focus on current job placement trends.

Area III: Analysis: What are the implications of the above information for the program work in progress and future efforts?

Updated: 1/13/09 19

• The Career/Job Resource Center provides all the resources necessary

for students to find satisfying majors, set career goals and obtain successful employment. The future direction of the Career/Job Resource Center, is in jeopardy due to current unstable funding sources. In an uncertain economic climate, more students need help to obtain employment in a competitive job market. For many students, having a job enables them to remain in school.

• The majority of the staff has been funded by Career Technical

Education grant funds which have become increasingly unreliable. A part-time Career Technician position, part-time Intermediate Clerk and a part-time Counselor were eliminated. This, in combination with the previous year’s staff reductions has resulted in dramatic cuts to the Career/Job Resource Center staff. In order to continue serving over 9,000 students a year and adhering to the goals of our mission statement, funding for the entire staff must be institutionalized.

• The experiential learning programs at Santa Ana College are

fragmented and managed from a variety of divisions and departments. This may lead to a lack of communication and disconnection between programs, students and local employers. Coordinating all experiential learning at Santa Ana College would enhance future efforts to increase student success and develop a future workforce.

• The participation in the California Placement Association enables the

Santa Ana College Career/Job Resource Center staff to be aware of current placement trends and continuously improve services to our students.

Area IV: Plan: Please highlight related action and planning items. So what?

• In an effort to streamline and consolidate career services for SAC students, Student Services Managers are planning to integrate Service Learning (volunteer service and internships in the community, often a class requirement) and Career Technical Education Support Services (to promote completion and assist with the transition to work) in one center. This effort will enable students to receive appropriate assistance in a “One-Stop” location.

Updated: 1/13/09 20

• Research and analyze strategies in which to consolidate additional experiential learning sources at Santa Ana College.

• Will develop additional contacts with large companies to arrange on-

campus interviewing.

• Attempt to increase rate of pay for students, Career Center staff will negotiate with employers for higher wages when employers call to place job postings.

• Obtain institutionalized funding for all Career/Job Resource Center

Staff.

• The Dean of Counseling and Vice President of Student Services are exploring institutional funding options.

• Continue communication and collaboration with peer programs.

• Continue Employment Preparation Workshops for graduates.

Updated: 1/13/09 21

Summary of Recommendations This section is included in the portfolio so that a department may indicate future directions and needs. Recommendations result from self-study and can be used for developing annual goals and resource allocation priorities. Recommendations should be divided into those that are department or division-specific and others that might be college-wide.

RECOMMENDATIONS

Future directions and needs based on student feedback, program evaluation, historical trends, funding source, or institutional priorities. The Career/Job Resource Center serves over 9,000 students a year. The future direction of the Career/Job Resource Center is in jeopardy due to current unstable funding sources. The Career/Job Resource Center was created with special monies (CalWorks) and has been maintained by Federal monies Career Technical Education (CTE) for the life of the program. The majority of the staff has been funded by CTE funds. These funds have become increasingly unstable. In fact, two part-time classified employees and one part-time Counselor were eliminated. Services and hours have been reduced due to staff reductions. The Carl Perkins IV regulations require that all funds be expended on career technical students only. The Career/Job Resource Center serves all Santa Ana College students, recent graduates and community members. The services provided by the Career/Job Resource Center are directly related to the Santa Ana College Mission Statement. Please note the following excerpts:

“The mission of Santa Ana College is to be a leader and partner in meeting the intellectual, cultural, technological, workforce and economic development needs of our diverse community. Santa Ana College prepares students for transfer, employment, careers and lifelong intellectual pursuit in a dynamic learning environment.”

The Career/Job Resource Center provides competencies designed to help our student’s research careers, obtain employment and work productively in our community. In order to continue serving over 9,000 students a year and adhering to the goals of our mission statement, funding for the entire staff must be institutionalized.

Updated: 1/13/09 22

The Vice President of Student Services and the Dean of Counseling are in the process of exploring future institutional funding and expanding services. This expansion would include Service Learning and Career Technical Education support services.

Updated: 1/13/09 23

SAC Resource Allocation Report Supporting Documentation

1. Program Summary

a. The Santa Ana College Career/Job Resource Center offers access to

computerized resources and hard copy information on careers, training programs, job placement services and workshops. Individuals and entire classes can utilize the center to explore careers keyed to interests, skills, personality and values. Information is available on employment trends and salaries locally, nationally and on the international level. The Career/Job Resource Center provides all the resources necessary for students to find satisfying majors, set career goals and obtain successful employment. Approximately 9,000 students are served annually in the Career/Job Resource Center. Services include: • Career Workshop Series • Career Orientations • Career Advisement • Career Research Laboratory • Employer Outreach • Self Assessment Resources • Undecided Major Workshops • Job Listings • Employment Preparation

Workshops • On Campus Recruitment • Employment Preparation

Class

• On-line Job Search • Clerical Support for Students

Seeking Employment • Classroom and Community

Presentations • Career Technical Education

Vocational Fair • “What Can I do With a Major

In” Workshop Series

Updated: 1/13/09 24

2. Request for Personnel

a. The Career/Job Resource Center provides all the resources necessary for

students to find satisfying majors, set career goals and obtain successful employment. The future direction of the Career/Job Resource Center is in jeopardy due to the current unstable funding sources. In an uncertain economic climate, more students need help to obtain employment in a competitive job market. For many students, having a job enables them to remain in school.

b. The majority of staff has been funded by Career Technical Education grant funds which have become increasingly unreliable. A part-time Career Technician position, part-time Intermediate Clerk and part time Job Developer were eliminated. This, in combination with the previous year’s staff reductions has resulted in dramatic cuts to the Career/Job Resource Center staff. In order to continue serving over 9,000 students a year and adhering to the goals of our mission statement, funding for all staff, specifically 2 Intermediate Clerks, must be institutionalized.

c. Due to staff shortages the center is only open one evening per week. Faculty and counselors are concerned that evening students are not able to take advantage of the center’s services. In addition, the Career Coordinator is required to work some split shifts in order to make presentations to morning and evening classes. Hiring an additional part-time Career Technician would allow the center to be open at night to make presentations and provide workshops to the evening classes.

d. Summer Employment Preparation Workshops have been eliminated due to a reduction of the current part-time Career Technician. The reinstatement of this position to 12 months would allow continuation of these services.

e. SAC is increasing services to Career Technical Education students. A strategy to increase completion and retention of CTE students is to provide employment services specifically designed for CTE completers. A Job Developer is needed to provide outreach to develop employment opportunities for this population.

3. Equipment/Technology

a. Basic office machines are needed to operate the center. A scanner is needed for transmittal of resumes and employment documents for students. A shredder is needed to dispose of student’s confidential information (such as resumes, employment documents etc.). LCD lamps are needed to operate the LCD projector which is used for class presentations and workshops.

Updated: 1/13/09 25

Updated: 1/13/09 26

DIVISION: Student ServicesSUBMITTED BY Sandy Morris

Directions: * Enter Items that have been included in your 2012/13 approved or revised program review that require additional funding * Sort request by division/department priority * Submit a hard copy of this request to Administrative Services by March 8, 2013 along with your supporting evidence

SAC RESOURCE ALLOCATION REQUESTFY 2013/14

GL Account Department

Request TypePersonnel/Facility

/Equipment/Technology

Request Description How does your request relate to dept/division goal?

How does your request relate to the college mission?

Prio

rity

Estimated Cost FY 13/14

SOURCE OF FUNDSGeneral

Fund/Grants/Other Funds

FOR CABINET USE ONLY. REQUEST

APPROVED YES/NO

Counseling/ Career Job Resouce Center

Technology Toner for printerTo provide Employment Preparation

workshops, toner is needed to print out research materials for students.

Meeting the intellectual, cultural, technological, and workforce development needs of our diverse community. Learning

environment that prepares students for transfer and careers.

1 1,350 General funds


Personnel 2 Part-time Intermediate Clerks - 12 monthsRehire Intermediate Clerk. This position is

necessary to assist students with Career/Job Resource Center services.





Equipment Fax Machine

To assist students obtain employment a fax machine is needed to fax resume and other

employment documents. In addition employers often fax current job openings.



3 330 General funds


Personnel 1 Part-time Career Technician - 12 months

Rehire Career Technician. This will allow the Career/Job Resource Center to better serve evening students and counseling classes by

remaining open evening hours




For Administrative Services Use only Date Received: TOTAL 65,184

SAC MISSION STATEMENTThe mission of Santa Ana College is to be

a leader and partner in meeting the intellectual, cultural, technological and workforce development needs of our

diverse community. Santa Ana College provides access and equity in a dynamic

learning environment that prepares students for transfer, careers and lifelong

intellectual pursuits in a global community.

SAC BUDGET PRIORITIES FY 2013/14

College Goals:

Core Mission: Transfer/BS/CTE (credit/non-credit)

General Priorities • Legal Mandates and Compliance • Health & Safety of the Learning and Working

Environment • Student Success Initiatives • Program & Services Sustainability

Specific Priorities

FTES Production

1. Credit

2. Non Credit

2a. Enhanced

2b Non Enhanced

FTES Support

1. A & R, FA, Counseling

2. Tutoring, Library, Study Center, Supplemental Instruction

Support Services

1. Health & Safety

2. Maintain Existing Facilities & Equipment

3. Appearance

4. Go Green

Documents

Santa Ana College Services/… · implementation, further evaluation results in refined, revised plans, and so forth. The portfolio process is designed to enhance the cohesion of