Professional Summary Skills Work History Education SANDY M. LOPEZ 3616 East Dayton Avenue, Fresno, CA 93726 • Cell: 559-213-7579 • [email protected] Seventeen years of administrative experience working in Office Administration. Sixteen years of Education and Account Management. Highly focused and detailed-oriented account manager with a exceptional record of client of revenue generation. Equip to manage multiple simultaneous tasks with high efficiency and accuracy . Adebt at working independently or managing a professional accounting team. Extensive experience in setting up education and training courses. Excellent verbal and written communication skills Proficient in problem resolutions Excellent customer service skills Management skills Handles corporate accounts Typing, data entry, word processing, sorting, distributing, processing material, checking documents for completeness, maintain various types of records Operates a multi line, modern telephone systemincluding,transferring, or referring calls, and answering questions Process records and enters data on forms or data systems, ensures forms or reports are complete, receives and records cash, credits card or check payments for fees of services Operates office equipment including copy machine, scanners, fax machine, computers, printers, and other equipment. Proficiency in MS office, MS Outlook, Excel, Act, MAS 90/200 Accounting Software, CRM Accounting software, Sage 100 ERP Software Educational Account Manager, 01/2000 to Current Acc Accounting Solutions Inc – 535 Rt 38 Ste 320 Cherry Hill, NJ 08002 Operate as the lead point of contact for any and all matters specific to customers Develop a trusted adviser relationship with key accounts, customer stakeholders and executive sponsors Ensure the timely and successful delivery of our solutions according to customer needs and objectives Communicate clearly the progress of monthly quarterly initiatives to internal and external stakeholders Forecast and track key accounts metrics Identify and grow opportunities with territory and collaborate with sales teams and ensure growth attainment Assist with high severity escalations as needed Organize training classes and schedules with fore clients Telemarketer, 02/1999 to 12/1999 The Hearing Aide Center – 4836 N First St Fresno, CA 93726 Customer Service and phone calls Telemarketer and Appointment Setter Scheduled appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations Contact private individuals by telephone for services Maintained call list, record names, addresses, phone numbers, and reactions prospects contacted Deliver prepared sales talks, reading from scripts that describe products and services, in order to persuade customer to purchase a product or service to make a donation Clerk/Typist: Office Information Systems- Clerk Typist, 1999 Cesar E. Chavez, Adult Education - 2500 Stanislaus Street Fresno, CA 93721

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Professional Summary

Skills

Work History

Education

SANDY M. LOPEZ3616 East Dayton Avenue, Fresno, CA 93726 • Cell: 559-213-7579 • [email protected]

Seventeen years of administrative experience working in Office Administration. Sixteen years of Education andAccount Management. Highly focused and detailed-oriented account manager with a exceptional record of clientof revenue generation. Equip to manage multiple simultaneous tasks with high efficiency and accuracy . Adebt atworking independently or managing a professional accounting team. Extensive experience in setting up educationand training courses.

Excellent verbal and written communication skillsProficient in problem resolutionsExcellent customer service skillsManagement skillsHandles corporate accountsTyping, data entry, word processing, sorting,distributing, processing material, checkingdocuments for completeness, maintain varioustypes of records

Operates a multi line, modern telephonesystemincluding,transferring, or referring calls, andanswering questionsProcess records and enters data on forms or datasystems, ensures forms or reports are complete,receives and records cash, credits card or checkpayments for fees of servicesOperates office equipment including copy machine,scanners, fax machine, computers, printers, andother equipment.Proficiency in MS office, MS Outlook, Excel, Act,MAS 90/200 Accounting Software, CRM Accountingsoftware, Sage 100 ERP Software

Educational Account Manager, 01/2000 to CurrentAcc Accounting Solutions Inc – 535 Rt 38 Ste 320 Cherry Hill, NJ 08002

Operate as the lead point of contact for any and all matters specific to customersDevelop a trusted adviser relationship with key accounts, customer stakeholders and executive sponsorsEnsure the timely and successful delivery of our solutions according to customer needs and objectivesCommunicate clearly the progress of monthly quarterly initiatives to internal and external stakeholdersForecast and track key accounts metricsIdentify and grow opportunities with territory and collaborate with sales teams and ensure growth attainmentAssist with high severity escalations as neededOrganize training classes and schedules with fore clients

Telemarketer, 02/1999 to 12/1999The Hearing Aide Center – 4836 N First St Fresno, CA 93726

Customer Service and phone callsTelemarketer and Appointment SetterScheduled appointments for sales representatives to meet with prospective customers or for customers toattend sales presentationsContact private individuals by telephone for servicesMaintained call list, record names, addresses, phone numbers, and reactions prospects contactedDeliver prepared sales talks, reading from scripts that describe products and services, in order to persuadecustomer to purchase a product or service to make a donation

Clerk/Typist: Office Information Systems- Clerk Typist, 1999Cesar E. Chavez, Adult Education - 2500 Stanislaus Street Fresno, CA 93721