Sandusky County Board Of Developmental Disabilities · 2016-04-05 · The Sandusky County Board of Developmental Disabilities does not discriminate in the provision of services or

Sandusky County Board

Of

Developmental

Disabilities

DAY ARRAY

SERVICES

Rob Lytle MEANINGFUL ACTIVITY CARING

CENTER & CLYDE LIFE ENRICHMENT CENTER

The Sandusky County Board of Developmental Disabilities does not discriminate in the provision of

services or employment because of disability, race, color, creed, national origin, sex or age.

Q:\Day Array\Day Array Handbook.doc 2


TABLE OF CONTENTS

Cover ......................................................................................................... 1

Table of Contents ...................................................................................... 3

Hello from Director ................................................................................... 4

Our Mission & Vision ............................................................................... 5

About us & Programming ...................................................................... 6-8

General Information (weather, holidays, etc.) .......................................... 9

Other Important Information (lunch & dress code are in here ☺) .... 10-13

Rights of Persons with Developmental Disabilities .......................... 14-21

Guidelines of Program ....................................................................... 22-24

Complaint & Grievance Procedures .................................................. 25-26

Due Process ............................................................................................. 27

Thank you – end of handbook ................................................................ 28


Hello and welcome to Day Array Services,

Day Array Services is the non-vocational opportunities offered by the Sandusky County

Board of Developmental Disabilities (SCBDD). This handbook will tell you about

available options and programs as well as basic information such as hours and days of

operations, intake requirements, and other good information. Please review this

handbook thoroughly. If you need assistance reading or understanding any of the

content in this book, please, just ask.

We are very pleased to offer our wide variety of opportunities and services to you!

You will find that the staff are very caring, compassionate, skilled and well trained.

The staff have over 175 total years of service to individuals with disabilities! There are

several staff members with various degrees including master degrees, bachelor

degrees, nursing degrees, and much more.

The programs are designed to add fulfillment to everyone’s day. Individual preference

is always considered whenever possible. Community involvement is an integral part of

our programming and all individuals have the opportunity to participate in their

community in a variety of ways.

Should you have any questions or concerns please do not hesitate to contact me. I can

be reached by calling 567-201-2063 or email at [email protected].

I look forward to providing you quality, caring service!

Mandy Camden

Director of Day Array Services

Sandusky County Board of Developmental Disabilities


Our Mission

Listen, value, and respect individuals with

developmental disabilities and their families and the

choices they make for their lives.

Enrich the choices and opportunities we provide to

help individuals with developmental disabilities and

their families to learn, work, and live a life they

desire.

Optimize meaningful experiences for individuals

with developmental disabilities and their families to

support their dreams that go beyond basic needs.

Our Vision

We offer individuals with developmental disabilities

and their families, access to services and supports

that will enhance the quality of their everyday lives,

one person at a time.


ABOUT OUR STAFF:

All staff are trained in First

Aid and CPR as well as

emergency procedures and

individual specific needs.

There are many staff who are

specifically trained and

certified to pass medications.

All staff are certified by Ohio

Department of

Developmental Disabilities.

Day Array staff have over

175 years of combined

experience working with

individuals with disabilities!

About Us & Your Programming • Programming hours are typically 8:30 a.m. to

2:30 p.m., Monday through Friday. Please make sure you get

a current calendar for holidays and closings.

• If you are providing your own transportation or using an

alternate transportation provider you can arrive at the day

program after 8:30 a.m. and be picked up by 3:00 p.m. Please

be advised, if there are busses dropping off or picking up,

please do not interfere with their route for the safety of

everyone.

• Day Array staff are typically available Monday through Friday

from 8:00am to 4:00pm.

• Everyone is provided with a communication folder to help

enhance communication between your home and your day

provider.

• In order to receive Day Array Services you must have your

SSA involved and they will assist you with making a referral.

• There is no direct cost to you for services, except if you choose

to attend an outing where there is a cost. If you are covered by

Ohio Medicaid your services are billed to them. If you are not

on a waiver, a federal program called Title XX is billed. Our

billing department may ask for a copy of your medical

insurance to inquire about covered services.

• Some activities offered through Day Array programming may

carry an inherent risk. An example would be (but not limited

to) swimming, going for a walk in the community, or using

cooking appliances. Please note that every step is taken to

ensure your health, safety, and welfare, but SCBDD wants

everyone to be aware and understand that there are risks

naturally occurring with some of the activities we offer, just as

if you were doing them on your own.

Rob Lytle Meaningful Activity & Caring Center (MACC)

The MACC is located at 1611 North Street in Fremont. The phone

number is 567-201-2305.

The MACC is open to anyone who is eligible for SCBDD services and

is enrolled in the SCBDD Adult Services program. If you have

questions about eligibility or enrollment, please ask. Your SSA will

likely be contacted and an appointment will be made to discuss these

items with you.

At the MACC you will have a lot of opportunities and options.

Everyday there is something fun and exciting happening at the MACC.

Daily there are activities that focus on art, fitness,


academics, social skills, recreation and leisure, vocational,

individual skill building, volunteerism, community integration, and

much more. On many days there are opportunities to do fun things

in the local community. Some examples are YMCA, local parks,

shopping, movies, and more. There are often options to go out-of-

town as well to places like the Toledo Zoo, Toledo Art Museum,

Sandusky Mall, Sandusky State Theater, Tiffin Ritz, and more!

Clyde Life Enrichment Center (CLEC) The CLEC is located at 131 S. Main Street in Clyde. The phone

number is 419-547-7518.

At CLEC you will have lots of fun with fellow seniors. This is a

small and close knit group. On any given day there are usually 12-

15 individuals and three staff. There are daily opportunities that

include reality & memory orientation and skill maintenance as well

as other activities that promote wellness for the person served.

Some of these activities include fitness, art, socialization,

community integration, volunteering, nutrition, music appreciation,

and more. There are many opportunities to socialize at the center or

going to a ball game with the men’s group. If you stop in at CLEC

chances are there is a small group out-and-about in the local

community!

Supportive Home Services Every effort is made to provide services within the community

setting. Sometimes, that may not be possible and SCBDD is happy

to offer Supportive Home Services. These are provided to

individuals in their homes because of medical limitation, preparation

for entry or re-entry into facility-based programming, or the

individual’s disability prevents attendance at one of the facilities.

Information and training are given to parents and other care givers to

enable them to carry out the programs identified in the ISP. This

service is provided by the Day Array staff. This service must be in

the ISP and approved by the Director of Day Array Services.

Health Services There is an L.P.N. on site at the MACC. An R.N. is also available at

all times for anyone at the MACC or CLEC.


A warm water pool is

available! Just ask your

SSA!

If you have questions

about any

of the listed ancillary

services please don’t

hesitate to ask any

staff or your SSA.

Occupational Therapy Services (OTA) The SCBDD is very pleased to have a cooperative agreement with

Owens Community College for their Occupational Therapy Assistant

Program. If available, an OTA student being supervised by a licensed

OTA will be able to provide occupational therapy services. If you

would like more information about this service please speak with your

day array staff or your SSA.

Psychological Support Services The SCBDD is very proud to have a long-term cooperative agreement

with BGSU for they doctorial program in psychology. This program is

overseen by Dr. William O’Brien, Ph.D. If you would like more

information about group therapies, individual services, or other

offerings, please talk to your day array staff or your SSA.

Behavior Support Services

Behavior Support Staff are involved in all phases of behavior support

program development, implementation and monitoring. Programs are

reviewed on an on-going basis to determine whether the behavior

support program is useful for you. These services are available, if

needed, to provide every support to help individuals be as successful in

all situations as possible.

Transition Services If you are in your final year of school and you think you might be

interested in attending the MACC you will begin transitioning. Your

team will meet with you and discuss your needs and you will start

making visits to the MACC, usually in January of the year you will

graduate. You and your team will meet regularly to discuss how

you’re doing and make any necessary changes.

If you are 50 years old and interested in CLEC you may begin

transitioning into retirement. You will have the opportunity to spend

the day with the group. Then you’ll have a meeting to discuss your

needs and add this service into your ISP. From there, you can start

attending a few times per month. This provides you time to get to

know new friends and routines while working part-time. Once you are

55 years old, you have the choice of regular scheduling at CLEC.


GENERAL INFORMATION

Bad Weather When bad weather makes transportation difficult, it may be necessary to

either delay or cancel board owned bus transportation. In most cases

program facilities will be open even if the Board owned bus service is

not operating. If you have another form of transportation you are

encouraged and welcome to attend day programming.

You will need to arrive and depart from your programming site. There

will be no transportation from Sandco Industries to your individual

program site.

Sometimes, severe weather may force the closing of the facility. During

bad weather, listen to a local radio station, watch TV, or utilize the

internet for closing announcements and information. SCBDD also

offers a contact service. If you’re interested in signing up to be directly

contacted by telephone or text message when delays, closings, or other

important events occur, please let any staff know and they will assist

with getting that service established for you.

Calendar/Holidays < Martin Luther King Day

< Presidents’ Day

< Good Friday

< Memorial Day

< Fourth of July

< Labor Day

< Thanksgiving Break

< Holiday Break (Normally the week between Christmas and

New Year’s – but each program may vary and an individual

program schedule will be distributed)

ENJOY YOUR TIME OFF WITH FRIENDS &

FAMILY!

IMPORTANT NOTE:

If Sandusky County

goes under a level III

weather emergency all

SCBDD programs are

CLOSED.

We report important

information about program

delays or closings to the

following stations:

RADIO

Eagle 99.1 FM – WSPD

1370 AM – The Wolf 92.1

FM – KISS 92.5 FM

TELEVISION WTVG ABC – WTOL CBS

– WNWO NBC


What if I want to change my services? If you decide that you want change the services you are getting talk to

your Vocational / Habilitation Specialist or your SSA. They will help

you explore options. The key is your ISP and your SSA will help you to

revise your ISP to meet your needs, even as they change.

If you decide you want to leave Day Array Services a form called an

Exit Transfer/Summary form will be completed. Your Vocational /

Habilitation Specialist will complete this form to make sure staff are

able to follow-up with you on your services. If you withdraw from

Adult Services or the SCBDD altogether, your SSA will make every

effort to keep in touch with you to help you if desired.

OTHER IMPORTANT INFORMATION

Assessments Each individual entering SCBDD services participates in a

comprehensive assessment of services and supports (CASS). This

assessment includes all life areas. The assessments are typically done

by an SSA once you become eligible for services. From these

assessments a very comprehensive plan is developed. That is your ISP.

Individualized Service Plan (ISP) Once the assessment is completed an Individualized Service Plan (ISP),

that is a one plan process, is developed. You, your parents/guardians,

staff, and other involved persons work together to plan and carry out the

ISP. If you are interested in the MACC or CLEC services that would go

into this plan. Once you started, staff would offer you lots of things to

do and ask you lots of questions to get to know you better. From there,

suggestions might be made for some specific services or goals that you

would work on while at your day program. This entire process is lead

by your SSA.

Personal Futures Planning

Your SSA can help you and your family in a variety of ways, including

your futures planning. This area covers lots of things including, but not

limited to, where you want to live, who you want to live with, who will

help you if you need it, what to do if you


Investigative Agent Services

Investigative Agents work to preserve and support the rights of persons

with developmental disabilities. Services include:

1. Information and Referral responds to questions from

individuals in the community regardless of their eligibility for

services;

2. Crisis Intervention provides linkages to necessary emergency

services to eligible individuals and their families on a 24-hour a

day basis;

3. Major Unusual Incident contact and reporting is the COG

(Council of Government)

If you feel you or your family needs this

Service please Contact your Vocational / Habilitation Specialist /

Service & Support Administrator. 419-332-9296

Lunch

You have a few different lunch options when you attend Day Array

Programming.

MACC –

If you attend the MACC you may choose to pack your lunch or buy your

lunch from the Sandco/School of Hope cafeteria. The meals are picked

up and kept hot and fresh!

CLEC –

If you attend the CLEC you may choose to pack your lunch or order a

hot lunch from WSOS. If you’re interested in the WSOS option, please

speak with the CLEC Coordinator for details.

**BOTH MACC & CLEC HAVE REFRIGERATORS AND

MICROWAVES AVAILABLE FOR USE. IF YOU NEED HELP,

JUST LET US KNOW**

Personal and Company Property

Put all purses and personal belongings in the designated area you are

shown by staff. Please do not bring in excessive personal items or items

of value as we cannot be held responsible for lost, damaged or stolen

items.

become sick, and even help

you plan for events like long

term care and funeral

planning.

Your 24-hour crisis

Hotline is

419-307-0562 or

419-332-9296

8:00 am – 4:00 pm

Monday thru Friday


Everyone should feel

comfortable and look

nice when they come

in for the day!

Stealing or damaging company property or the property of others is not

a nice thing to do. If someone’s personal property is lost or stolen,

every attempt will be made by staff to locate the items and return them

to their rightful owner.

Law Enforcement may be notified, if needed.

Employment/Enrollment Records

Be sure to tell your Vocational / Habilitation Specialist / Service &

Support Administrator when there are any changes in the following:

1. Your home address or phone number.

2. Person to be notified in emergencies.

3. Legal change in your name or guardianship.

4. Change in medications.

Dress Code

When you attend the MACC or CLEC the most important thing is

dressing for comfort and for the occasion. If you’re attending a

theatrical performance in Sandusky, you would want to dress up a little

bit. If you’re going to Conner Park to play kickball in July then shorts

and a t-shirt would be most comfortable.

It is important to remember that we want everyone to be safe and

comfortable. You should not wear clothing that shows too much of

your body or that shows your undergarments. You should wear clothes

that fit appropriately.

It is also important that you wear clothes that are appropriate and

tasteful for all. You shouldn’t wear clothes that have offensive sayings

or pictures on them into programming.

Remember, staff wants everyone to feel comfortable. If they ask that

you change or that you not wear an item into programming again, please

know they are just looking out for everyone’s best interest.

You may be asked to keep a spare set of clothing at your program site in

case of an emergency.


SANDUSKY COUNTY BOARD OF DD

ADULT SERVICES

TIMELINE FLOWCHART

INTAKE /ASSESSMENT TIMELINE FLOWCHART

INITIAL CONACT

REFERRAL INFORMATION RECEIVED

ELIGIBILITY DETERMINATION (OEDI)

45 DAYS

ASSESSMENT PERIOD

60 DAYS

ENROLLMENT PERIOD

30 DAYS

INDIVIDUALIZED PLAN DEVELOPED


RIGHTS OF PERSONS WITH DEVELOPMENTAL DISABILITIES

1. I have the right to be treated nicely at all times with courtesy and respect and with full recognition

of their dignity and individuality;

2. I have the right to an appropriate, safe and sanitary living environment that complies with local,

state, and federal standards and recognizes my need for privacy and independence;

3. I have the right to adequate food to meet accepted standards of nutrition;

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4. I have the right to practice the religion of my choice or to abstain from the practice of religion:

5. I have the right to timely access to appropriate medical or dental treatment;

6. I have the right to access necessary ancillary services, including, but not limited to, occupational

therapy, physical therapy, speech therapy, and behavior modification and other psychological

services;


7. I have the right to receive appropriate care and treatment in the least intrusive manner;

8. I have the right to privacy, including both periods of privacy and places of privacy;

9. I have the right to communicate freely with persons of my choice in any reasonable manner I

choose;


10. I have the right to ownership and use of personal possessions so as to maintain my individuality

and personal dignity;

11. I have the right to social interaction with members of either sex;

12. I have the right to opportunities which enables me to develop my full human potential;

13. I have the right to pursue vocational opportunities that will promote and enhance economic

independence;


14. I have the right to be treated equally as a citizen under the law;

15. I have the right to be free from emotional, psychological, and physical abuse;

16. I have the right to participate in appropriate programs of education; training; social development

and habilitation and in programs of reasonable recreation;


17. I have the right to participate in decisions that affect my life;

18. I have the right to select a parent or advocate to act on my behalf;

19. I have the right to manage my personal financial affairs, based on my ability to do so;


20. I have the right to confidential treatment of all information in my personal and medical record,

except to the extent that disclosure or release of records is permitted under sections 5123.89 and

5126.044 of the Revised Code;

21. I have the right to voice grievances and recommend changes in policies and services without

restraint, interference, coercion, discrimination, or reprisal;

22. I have the right to be free from unnecessary chemical or physical restraints;


23. I have the right to participate in the political process;

24. I have the right to refuse to participate in medical, psychological, or other research or experiments.

• In addition to the rights specified in section 5123.62 of the Revised Code, individuals with

developmental disabilities who can safely self-administer medication or receive assistance with

self-administration of medication have the right to self-administer medication or receive

assistance with the self-administration of medication.

• Individuals with developmental disabilities have the right to freedom from exploitation and

humiliation.

• Individuals with developmental disabilities and their legal guardians have the right to review any

records or files upon request at any time.


All facilities operated by

SCBDD are SMOKE

FREE!

GUIDELINES TO FOLLOW

These regulations are for the protection, safety, and

well-being of everyone!

HEALTH & SAFETY

PHYSICAL EXAMINATION

Everyone MUST have a PHYSICAL EXAMINATION by a medical

doctor including a TB test before they can begin programming. An

approved physical form will be provided. If you need this form, please

ask.

MEDICATIONS

If you need assistance with taking your medications during programming

hours there is a nurse on staff and staff who are trained as delegated staff.

You will need to have your doctor fill out a form called MEDICATION

RELEASE FORM. You will also need to bring a supply of your

medication to be secures & stored on site. If you are not able to self-

medicate someone who helps you will need to hand your meds to your

transportation driver. They will hand to day program staff. This

medication needs to be in the original container. This process must be

completed and approved by the nurse before programming can begin.

FIRST AID, ILLNESS, EMERGENCY CARE

The nurse and/or trained staff will help you if you are sick or hurt. You

may need to be sent home. If this is needed, your emergency sheet will

be used to make appropriate contacts and arrangements. If you are

seriously injured or sick we will call 911.

EMERGENCY INFORMATION SHEETS

Your emergency information is updated at least every year by your SSA.

However, if you have any changes in your health, medications, address,

etc. please let staff know immediately and your SSA will be notified so

that the form can be updated.

SAFETY GUIDELINES

All SCBDD facilities are smoke free. If you wish to smoke, you will

need to go to designated areas. If you need assistance just ask, staff will

assist you. If you would like assistance to quit smoking please see the

nurse for information.

Guns, knives, or other ways to hurt people should not be brought into

SBDD programming sites.

Please let staff know if there are any unsafe conditions.


Attendance It is expected that you attend programming as scheduled in your ISP.

If you are unable to attend on a specific day due to illness or other

reason please call and let us know so we don’t worry about you and to

save the bus from stopping to get you. You can call 419-334-9090 ext

122 between the hours of 8:00 a.m. to 4:00 p.m. Monday through

Friday or in writing prior to the scheduled absence. If you are absent

and see a doctor due to an illness or you are hospitalized, you must

bring a release from your doctor to return to programming. Based on

specific circumstances, the Facility Nurse or Director of Day Array

Services may waive this requirement or request more medical

attention or response to an illness, injury, etc.

If you are absent more than thirty (30) programming days in a row,

your name will be taken off programming schedules. If you wish to

come back, you must go through the admissions process. If you must

be absent more than thirty (30) days for medical or other specified

reasons, contact your Vocational / Habilitation Specialist or Service &

Support Administrator so that they can get approval from the Director

of Day Array Services.

Transportation After being absent two (2) days in a row, without canceling your bus

pickup, your bus will not stop for you until you are ready to return to

work. You must call the Sandco Secretary at 419-334-9090 Extension

122 from 8:00–4:00 pm or call the Transportation Department at 419-

332-9296 Extension 142.

If someone drops you off at your program site on a particular day and

you are planning to take the bus home in the afternoon, please let staff

know your plans as soon as you are able. The staff will make

arrangements with the Transportation Department.

In case of emergencies, the Transportation Department must have two

phone numbers on file for you.

**Annual Bus Safety Instruction shall be given to all individuals that

are transferred by bus.**

If you are not going to

attend programming

due to

illness or personal

reason call 419-334-

9090 ext. 122 and

leave a message at any

time.

To cancel or resume

bus pickup call

419-334-9090 Ext. 122

between

8:00 am – 4:00 pm

Monday thru Friday

or 419-332-9296

Extension 142

all other times.


Sandusky County Board

of Developmental

Disabilities is HIPPA

compliant, for your

safety & protection!

Confidentiality of Records

All of the information you provide the Sandusky County Board of

Developmental Disabilities privately filed and locked. Only people

working with you on your programs are allowed to see your file.

Any outside agencies or professionals can only review your file

with you and/or your guardian’s permission.

You may review your file or retain copies by making an

appointment with your Vocational / Habilitation Specialist or

Service & Support Administrator.

OTHER IMPORTANT THINGS TO KNOW

Substance Abuse The possession, sale or use of alcohol, undocumented prescription

drugs, marijuana, or other controlled substances not prescribed by a

physician is prohibited. The staff will seize any such substances

discovered on property of the SCBDD. The police may be

contacted if needed.

Safety Drills Fire drills & tornado drills will be conducted at least once a month.

These drills are important to protect the safety and welfare of

everyone in the building. Everyone must participate in these drills.

In addition to fire and tornado, we practice the following drills

every year: power outage, dangerous person, & medical emergency.

Grooming / Hygiene You are expected to maintain good grooming and hygiene. That

means you should come to programming each day freshly bathed

and wearing clean, neat clothing.


Complaint Procedure

If you feel you are not getting fair treatment, talk to your Vocational /

Habilitation Specialist or Service & Support Administrator about the

procedure for making complaints.

If you are not happy with services, if you feel you have been treated

unfairly, or believe your personal rights have been violated, you may

register a complaint. Take your concern to your Vocational /

Habilitation Specialist, Service & Support Administrator, Program

Coordinator, or Director of Day Array Services.

If you need additional assistance you may call:

During Regular Working Hours (8:00 a.m. – 4:00 p.m.)

SCBDD Contact………….…419-332-9296 ext.189

Ohio Department of DD ........................ 1-800-231-5872

Ohio Legal Rights .................................. 1-800-282-9181

After Hours Crisis Hot Line……………419-307-0562

Back-up Crisis Hot Line….419-307-0563

GRIEVANCE PROCEDURE

This procedure establishes internal grievance procedures so that

individuals, parents, guardians, advocates, employees or other

representatives of individuals may address grievances regarding

services provided to persons served by the SCBDD. Only items under

the control of the program are grievance oriented.

Who may file a grievance? 1. Any person receiving services from the SCBDD.

2. Any person may file a grievance for a developmentally

disabled individual whose legal/civil rights or best interests are

not being properly observed/addressed.

Assistance in Reporting a Grievance. 1. An individual may approach or request anyone to assist them

in filing a grievance.

2. It is mandated that the SCBDD must assist, direct, or offer

other assistance when requested.

If you have a

Problem, talk to your

Vocational /

Habilitation

Specialist, or Service

and Support

Administrator (SSA).


1. As detailed in Amended Senate Bill 322, any person with

DD may report a grievance at any time to any of the

following: (a) ODDD; (b) SCBDD; (c) Ohio Legal Rights;

(d) Any person of their choice.

Internal Procedures By utilizing the internal procedures, the person filing an appeal

is not abolishing the right to choose an additional course of

action or obtain other assistance.

1. An individual who has a grievance should report it to the

first employee on duty or to any staff person within the

SCBDD. This staff person will obtain as much

information as possible from the individual and

complete a written report on the appropriate form.

2. All grievances will be submitted to the Division Director

within two working days for his/her review. They will

conduct an investigation of the grievance.

3. Within ten (10) working days of the completion of the

investigation, a final written report will be completed

and presented to the individual and his/her

representative.

4. If the individual or representative is not satisfied with

the outcome, the appeal may go to the SCBDD Quality

of Life Committee for review. This appeal must be

placed in writing and made within five (5) working days

of receiving the Division Director’s findings.

5. The Quality of Life Committee will review the

grievance and will present their recommendations to the

Superintendent within ten (10) working days. The

SCBDD Quality of Life Committee has five (5) working

days to make a recommendation to the Superintendent.

6. The Superintendent will review all written material

regarding the grievance and may call for additional

written reports or oral testimony. The Superintendent

will make the final decision and will respond in writing

to the individual or his/her representative within ten (10)

working days of receiving the grievance. The

Superintendent is the last step in the internal procedure.


DUE PROCESS

The Administrative Review Procedure, as outlined in the ODDD

Rules governing CBDD can be followed in situations involving

dissatisfaction or disagreement with major programmatic changes.

A copy of these procedures can be obtained from the Division

Director.

A. At any point, any individual involved in reviewing a

grievance may advance the inquiry to the next level or utilize

one of the identified outside sources and what they perceive

as a more objective review.

B. At any point in time, the stated timelines may be extended, if

mutually agreed upon by the individual or his/her

representative and the SCBDD administrative personnel

involved in investigation and resolution of the grievance.

C. All individuals, staff, parents, guardians and other significant

others are to be made aware of this procedure. A written

copy will be made available to individuals and to interested

parties, at their request.

NOTE: Throughout the entire process, the individual or

representative should receive any assistance necessary to bring the

grievance to a proper resolution.

Complaints and grievances filed against any division of SCBDD or

Sandco Industries will not result in retaliation or barriers to

services.


Thank you very

much for being

part of the

Sandusky County

Board of

Developmental

Disabilities – Day

Array Family!


Documents

Sandusky County Board Of Developmental Disabilities · 2016-04-05 · The Sandusky County Board of Developmental Disabilities does not discriminate in the provision of services or