Sandals Resorts International Intouch

APRIL 2014 www.sandals.com inTouch Page 1

Page 2 inTouch www.sandals.com APRIL 2014

Welcome Back!?Vox

POP WHAT MAKES SANDALS WHITEHOUSE SO SPECIAL?

RUTHAN ROCKLAND Dining Room

KEMESHA MYLES Red Lane Spa

OSHOI POWELL Landscaping

OWANA CLARKE Entertainment

“Sandals Whitehouse best represents the adage – ‘Where love is all you need’ – Not only are the guests able to rekindle their love with each other but we the team members make them feel especially loved and welcomed when they come here.”

“SWH is situated in a unique location, our team members are superb and we offer the best customer service/experience of a lifetime. Guests feel as if they have discovered their treasure when they get here and of course they have, after all they found the Jewel of the South.”

“We give the most incredible service a guest could ever hope for, we are a beautiful resort but the team here is the icing on the cake, we are a great crew!”

“Our location is perfect, guests have their very own space to play, we appeal to both the young and the young at heart here and the guests appreciate that.”


Welcome Back!A QUICK LOOK INSIDE

CUSTOMER SERVICE TIPS FROM THE EXPERTS.

STYLE MOMENT

PICTURE PERFECT

AARON BOSWELL

4

6

12

8WITH SANDALS MONTEGO BAY

PHOTOS

SPOTLIGHT ON


NINECUSTOMER SERVICE TIPS

FROM THE EXPERTS

1. KNOW WHO IS BOSS. You are in business to service customer needs, and you can only do that if you know what it is your customers want.

2. BE A GOOD LISTENER. Take the time to identify customer needs by asking questions and concentrating on what the customer is really saying.

3. IDENTIFY AND ANTICIPATE NEEDS. Communicate regularly so that you are aware of problems or upcoming needs.

4. MAKE CUSTOMERS FEEL IMPORTANT AND APPRECIATED. Treat them as individuals and always use their name and find ways to compliment them, but be sincere because people value sincerity.

5. HELP CUSTOMERS UNDERSTAND YOUR SYSTEMS. Your organization may have the world’s best systems for getting things done, but if customers don’t understand them, they can get confused, impatient and angry.

6. APPRECIATE THE POWER OF “YES”. Always look for ways to help your customers. When they have a request (as long as it is reasonable) tell them that you can do it, figure out how afterwards.

7. KNOW HOW TO APOLOGIZE. When something goes wrong, apologize. It’s easy and customers like it. The customer may not always be right, but the customer must always win.

8. GIVE MORE THAN EXPECTED. Since the future of all companies lies in keeping customers happy, think of ways to elevate yourself above the competition. Consider the following:• What can you give customers that they cannot get

elsewhere?• What can you do to follow-up and thank people

even when they don’t buy?• What can you give customers that is totally

unexpected?

9. GET REGULAR FEEDBACK. There are several ways in which you can find out what customers think and feel about your services.• Listen carefully to what they say.• Check back regularly to see how things are going.• Provide a method that invites constructive

criticism, comments and suggestions.


TIP #3

IDENTIFY AND ANTICIPATE NEEDS.

“

”


Donning a ravishing purple gown, Regional Public Relations Manager, Khadine Daley was perfectly coordinated with her colleagues Hannif Richards (left), Environment, Health and Safety manager and Acting Cost Controller, Andrae Cummings. Our cameras caught the three liming at Sandals Montego Bay’s Prestige Awards cocktail party.

StyleMoment

SANDALS MONTEGO BAY



WHAT IS YOUR DREAM CAREER?

I’VE ALWAYS WANTED TO BE IN SPORTS SO IT WOULD DEFINITELY BE TO PLAY PROFESSIONAL FOOTBALL.

“

”Page 8 inTouch www.sandals.com APRIL 2014


SPOTLIGHT ONAARON BOSWELLSANDALS ROYAL PLANTATION-BUTLER MANAGER

(KIRK)

1. WHAT IS YOUR MOST OUTSTANDING PHYSICAL FEATURE?My smile and laughter. I don’t need a reason to smile

2. WHAT IS THE CRAZIEST THING YOU HAVE EVER DONE?While in Michigan I woke up one morning and felt like travelling somewhere so I hopped on a bus and just drove aimlessly. I ended up in Miami.

3. IF YOU COULD BE ANYBODY ELSE WHO WOULD YOU CHOOSE TO BE AND WHY?I am very passionate about football so I would choose Christiano Ronaldo, he’s like an icon to me.

4. IF YOU WERE INVISIBLE FOR A WEEK WHERE WOULD YOU GO?In the locker room of the Real Madrid football team to experience what really happens behind the scenes.

5. IF YOU COULD BE ANY ANIMAL WHAT WOULD YOU CHOOSE TO BE AND WHY?A bird, I could just be free and fly away whenever.

6. WHAT IS YOUR DREAM CAREER?I’ve always wanted to be in sports so it would defi-nitely be to play professional football

7. IF YOU COULD LIVE ANYWHERE IN THE WORLD WHERE WOULD IT BE?Venice, being surrounded by water and sailing on the Gondola is very romantic.

8. WHAT GENRE OF MOVIE WOULD YOUR LIFE STO-RY BE DEPICTED IN AND WHO WOULD PLAY YOU?Comedy, Kevin Hart

9. IF YOU KNEW THE WORLD WAS COMING TO AN END SOON HOW WOULD YOU SPEND YOUR FINAL MONTHS?With my immediate family and God.

10. WHAT IS THE SCARIEST THING THAT HAS EVER HAPPENED TO YOU?I was out jogging one morning and ran into a snake about 10 feet long.

Miami

Michigan

I ENDED UP IN MIAMI.

WHILE IN MICHIGAN

I HOPPED ON A BUS

I woke up one morning and felt like travelling somewhere.

and drove aimlessly.








Romell Phillips currently works as the Environmental Health and Safety Coordinator at Beaches Turks and Caicos but is a modern day “Jack of All trades” in his own right. Along with being a stylist, photographer and lover of the arts, he is also the associate producer of the Miss Universe Turks & Caicos Beauty Pageant and Deputy Chair of the Turks & Caicos Board of Public and Environmental Health.

Romell has been an amateur photographer for over 3 years but has really made a name for himself in Photography since he moved back to the Turks & Caicos 2 years ago. He loves shooting in natural light and focuses on capturing his images their purest and most organic state.

ROMELL

PHILLIPS

EXPR

ESS

YOUR

SELF



ExpressYourself

PHILLIPS



FRIENDHI

From:Grand Pineapple Negril

Conrad Campbell- Dining Room Conrad Campbell- Dining Room

“Especially the Bayside Morning shift - Gary, Al Wayne, Cohen and Cowan.

TO: CRAIG LESLIE Grand Pineapple Negril- Food & Beverage

TO: CRAIG LESLIE Grand Pineapple Negril- Food & Beverage

“BIG UP YOURSELF BRO”

... BLESS UP YOURSELVES!”... all the best at SWH!”



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Sandals Resorts International Intouch