Sales Approach Guide - LawsonProducts.com › images › content › LGOV_USPS-Manual_AD.pdfAbrasives Whether the job requires grinding, sanding, polishing, deburring or surface preparation,

Sales Approach Guide

888.678.USPS lawsonproducts.com/usps

THE OFFICIAL

USPS CUSTOMERSERVICE GUIDE YOUR EXPRESS ROUTE TO LAWSON PEOPLE, PRODUCTS AND SERVICES

Spend Less. Deliver More!

Proud Partner of

USPS Contract No. 2CMROS-11-B-1031

Know The Basics

Your Key Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Visit lawsonproducts.com/USPS . . . . . . . . . . . . . . . . 3

Our Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Our VMI Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7

eBuy2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Our Technical Services . . . . . . . . . . . . . . . . . . . . . . . . 9

Lawson Ordering Process . . . . . . . . . . . . . . . . . . . . . 10

Quick Guide to Reading Our Packing List . . . . . . . . . 11

Your Key Contacts

Product Information and Customer Care 888.678.USPS 7:00 am to 7:00 pm CST

Your USPS Web Page lawsonproducts.com/usps

Technical Support 888.678.USPS 6:30 am to 5:00 pm CST

Email Us [email protected]

Table of Contents

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It’s Your Domain…

Make lawsonproducts.com/usps Your First Stop in the Buying Process!

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Visit lawsonproducts.com/usps

lawsonproducts.com/usps

Product Search

View Catalog

Federal Government Info

We understand your business…and it shows. So we’ve created a useful, simple, easy-to-navigate page that makes MRO buying easier…and way better informed.

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Our Products

Not More of Everything. More of the Right Things.

Fasteners Our complete fastener line meets your performance needs, from critical to production applications, to help extend the life of your equipment and protect your operations from unplanned downtime.

•HexCapscrews

•Nuts

•Washers

•Sockets

•Screws

•Pins

•Rivets

•Anchors

•RetainingRings

•Inserts

Cutting Tools Our maintenance engineeredcuttingtoolsaredesignedfortoughmaintenance applications andprovidesuperiorperformance and extended tool life.

•DrillBits

•TapsandDies

•Reamers

•Countersinks

•ReciprocatingSawBlades

•BandSawBlades

•HoleSaws

•MetalCuttingSaws andBlades

•PortableMagnetic DrillsandCutters

•ThreadRepair (ExtractorsandInserts)

Industrial and Fleet ElectricalRelyonourelectricalsuppliesforproperwiringand connections to operate your facilities, machinery, production lines and fleet maintenance at peakperformance.Avoiddowntimebyalwayshavingthe products ready when needed.

•Wire

•Terminals andConnectors

•HeatShrinkTubing

•CableTies

•ElectricalTools

•ConduitFittings andAccessories

•Cord,Plugs andReceptacles

•WorkLights

•Fuses,Industrial andAutomotive

•BatteryCable, Terminals,Lugs, Connectors

Fluid PowerLeakyhoses,brokenconnections and out-of-stockcomponentscostyoumoneyandproductivity.Ourextensivefluidpowerproductlinecoverseverythingfromthetooltothepowersourceformovingair,water,oilorgas.

•HydraulicHose Components

•Brass,Ironand SteelFittings

•AirLineComponents andAccessories

•BrakeSystemTubing andFittings

•TireRepairProducts

•LubricationEquipment andFittings

•HoseClamps

Specialty ChemicalsWhetherit’severydaymaintenance or an on-the-spotemergencyfix,ourspecialty chemicals are designedforspecific problem-solvingapplications, fast action andlongtermsavings.

•Cleaners

•Adhesives

•PaintsandCoatings

•Lubricants

•Patching Products

•SewerandDrain Maintenance

•FloorCare

•OdorControl

•PestControl

•GroundsMaintenance

•WaterTreatment

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Welding Alloys & AccessoriesRepaircostlyequipmentwithourCronatron™brandedlineofspecializedweldingandmetalrepairproducts.They’reuniquelydevelopedformaintenanceapplicationsandstrong,long-lastingrepairs.

•WeldingAlloys –MIG,TIGandStick

•BrazingAlloys

•SprayPowders andSystems

•SolderingAlloys andAccessories

•HardfacingAlloys

•Wearplate,Pipe andPreforms

•WeldingHelmets andAccessories

•ProtectiveClothing

•WeldingRelated ChemicalsandFluxes

•OxyacetyleneTorches andTips

•Regulators

•FlashbackArrestors

•PortableWelders

AbrasivesWhetherthejobrequiresgrinding,sanding,polishing,deburringorsurfacepreparation,ourhigh-performanceabrasivelinegetsthejobdonefastandeffectively.

•WireBrushesandWheels

•FlapDiscs

•FlapWheels

•GrindingWheels

•Cut-OffWheels

•CarbideBurs

•Files

•MountedPoints

•CoatedAbrasiveSheets andDiscs

•Non-WovenAbrasives

Hand ToolsProductiontimeiswastedwhen the necessary tools arenotreadilyavailable.Ourlineofhandtools,includingtheFalcon Tools™brand,isdesignedformaximumfunctionality as well as comfort and ease of use.

•SocketsandImpactWrenches

•Ratchets

•Wrenches

•HexKeys

•InsertBits,PowerBits andNutsetters

•Pliers

•Screwdrivers

•Clamps

•ChiselsandPunches

•ToolStorage

Safety ProductsAfulllineofsafety products ensures that your shop or facility has neces-sary supplies always on hand when needed.

•EyeProtection

•FaceProtection

•EarProtection

•HeadProtection

•RespiratoryProtection

•FirstAidKits andSupplies

•SpillControl

•Lockout/Tagout Products

•Signs:SafetyandExit

Other Product LinesInaddition,wehavemanyother product lines to assure thatwehaveallofyourMROneedscovered.

Fleet and Transportation

•AirBrakeFittings andTubing

•Tractor-Trailer Connections

•TireRepair

•WheelBoltsandNuts

•HoseClamps

•VehicleFluidLine Repair

•HydraulicBrakeLines

Material Handling

•ChainandHardware

•Hardware andAccessories

•Slings

•Casters

Shop Supplies

•Flashlights

•Batteries

•Tape

•ShopTowelsandWipes

Have Questions?

Product Information and Customer Care 888.678.USPS

Technical Support 888.678.USPS

Our Vendor Managed Inventory Process

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It’s All About Making You More Efficient and Better Organized Than Ever!

5 Steps to Smarter MaintenanceSM

Spend Less. Deliver More!“Think Outside the Bin” means being smarter about inventory management. We go beyond the product to provide the highest level of technical expertise in the industry. So you have the right product in the right place, at the right time.

On-Site Assessment Gain a better understanding of your parts needs and product usage, ensure that you’re stocking the right products, and get the application expertise you need to maximize performance.

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Design and QuoteMake the most efficient use of every inch. We provide a computer-generated shop drawing that ensures a smarter, better-organized use of space… along with a detailed cost quote.

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Ongoing ManagementStay on top of things with an ongoing program of on-site technical analysis and inventory maintenance. Your system will be continually monitored and adjusted to ensure efficiency and productivity.

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Stocking Watch it all come together as we unpack, label and put away your initial order so everything’s properly organized…and do the same with each new order.

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Installation Replace your old hardware with a new, more efficient inventory system. We do all the work. You reap the rewards.

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Call Us to Schedule a FREE Assessment Today!


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eBuy2

Contact Us First. We’ll Help You Buy Smarter. Before you “Search and Seek” on eBuy2, call us first.

We’ll give you the product information you need to buy with confidence and we’ll save you time. Plus, we’ll performance match each product to your applications. Our engineers will do a full evaluation to identify problem areas and solve the toughest maintenance and repair challenges.

This way, no matter which products you choose, you’ll be off to a better – and smarter – start.

Proud Partner of


Have Questions?




9

Our Technical Services

Access the Highest Level of Technical Support in the Industry!When you buy from Lawson, you’re supported by the highest level of technical expertise in the industry. Whether it’s an application challenge, a product question or you simply need to consult with an engineer.

The way we see it, if you’re buying products from someone, you ought to be able to call them to really talk about them.

You wouldn’t use an ordinary bolt in a high vibration application. Why? It will end up failing and costing you more. Before we recommend anything, we do a performance-matching analysis: for instance, we consider the load stresses on the fastener as well as the age and condition of the equipment where it is used. We wouldn’t specify an UNR-rated bolt where a more hardy UNJ bolt is a better, more cost-efficient choice.

Performance Matching.

It’s all part of our Smarter MaintenanceSM

approach.

As a Lawson partner, you have access to:

•ADedicatedUSPSteamofengineers

•On-SiteApplicationAnalysis

•TechnicalInformation,MSDSAccessand Product Demonstrations

•A2LAInternationallyAccreditedLab

•EngineeringLab

•ChemicalAnalysisLab

•ProductComparisonTesting

•ProductIdentificationandCrossover

Have Questions? Get Them Answered!


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We Go Above and Beyond for USPSWe rise above the competition by exceeding industry standards with our customer order guidelines. Here are a few things you’ll need to know:

Lawson Ordering Process

OrderingYou can easily order Lawson products through the USPS eBuy2 system. If you need guidance selecting the right product for the application, contact Product Information and Customer Care at 888.678.USPS or your sales representative – we’ll find the best product for your needs. Then simply go to your eBuy2 system, select the product and submit the order – we’ll quickly process your order.

Delivery• Orderwillbeshippedwithin24

hours of receipt of the order except for back orders and special orders.

• We will strive to ship all orders with a 98% fill-rate

• All shipments will be sent F.O.B. destination. There is no charge for freight.

• Deliveries will be made between 8:00 am and 4:30 pm CST

WarrantiesWe will warrant and imply that the items delivered under the contract will meet all form, fit and function attributes for their intended use. The manufacturer’s warranty will apply to all products.

Need More Information?



Returns & Credits• Lawsonproductscannowbe

returned within 90 calendar days from the ship date on the original invoice (rather than the standard 45 days)

• Acreditmemorequestwillbeissued to your account pending the product is returned in the original box and in resalable condition

• Damageandshortageclaimsshould be submitted within 30 calendar days

IMPORTANT NOTE: Some products may not be returned due to health policies and hazardous shipping restrictions. We cannot authorize returns on hazardous materials.

Special orders including non-stock product may not be returned unless the product is damaged or defective.

Emergency OrdersJust call 888.678.USPS

Order StatusOnce your order is completed you will get an order confirmation from Lawson.

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Your Sales Rep.

Have Questions?





Here’s What to Look for:

Your Shipping Address

Your Billing Address

Who in Your Company We are Shipping to

Your P.O. No.

Your Account No.

No. of Cartons in this shipment

A better organized section that summarizes your order, including the part number, product description, quantities and back order, if any

Quick Guide to Reading Our Packing List

Think Outside the Bin for Greater Savings.It’s smart to expect a lot from your maintenance supplier. Your productivity depends on it. We go beyond the product to help improve your operations and provide the highest level of expertise in the industry.

We work on-site at your facility to:

• Identify your needs• Recommend the right products • And provide you the application

expertise to maximize performance

It’s how we resolve tough maintenance problems for the long-term, not just for today.

Corporate Headquarters: 1666 E. Touhy Ave., Des Plaines, IL 60018© 2011 Lawson Products, Inc. • Printed in USA (7/11) E1011





Proud Partner of


Documents

Sales Approach Guide - LawsonProducts.com › images › content › LGOV_USPS-Manual_AD.pdfAbrasives Whether the job requires grinding, sanding, polishing, deburring or surface preparation,