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Safe roads, Reliable journeys, Informed travellers
Business Architecture Navigational Model
Version 1.0
Safe roads, Reliable journeys, Informed travellers
Transition Management
Projects, Programmes,
Change Management, Landscapes & Perspectives
Analysis -Issues, SWOTs,
Risks
Process &Governance
Ensuring use ofEA
Ensuring maintenance of EA
QA, Maturity& continuous Improvement
Alignment LayerTranslating & meeting Business Requirements
“As-Is”IS/IT Architectures
Physical
Current +
snapshots in time
“To-Be”IS/IT Architectures
Conceptual/Logical
The future vision for IS/IT
Tech Policies & Standards
TransformationRoadmaps
Business Vision & Business Architecture
HA Enterprise Architecture Framework- Business Architecture Ver. 0.0
Safe roads, Reliable journeys, Informed travellers
Business Vision & Business Architecture
Business Architecture Structure& Decomposition
Reference Model Structure & UseBusiness Architecture Policy
HA Business ArchitectureMajor Components
To-Be BusinessCapability Models
BusinessArchitecture Content
Enterprise Capabilities Timeline
As-Is BusinessCapability Models
Click each area to explore in more detail
Safe roads, Reliable journeys, Informed travellers
Business Mission & Goals
Businessprocesses
Businessinformation
Business (service) Requirements(functional & non-functional)
Business Objectives & Key Performance Measures
Strategy(How…)
DfT Vision & Goals
Organisation Structure(s)
To-Be Business Functions
Critical Business issues
To-Be CAPABILITIES
Key BusinessPolicies
HA Business ArchitectureOverview
This is the basic structure of the HA Business Architecture. Click each areaTo explore in more detail
Safe roads, Reliable journeys, Informed travellers
Business Mission & Goals
Business Objectives & Key Performance Measures
DfT Vision & Goals
The highest three levels of the structure represent information that is already published
and mandated by the DfT and HA. The Business Architecture simply captures and interlinks these items with lower level detail.
Area of Structure Content
DfT Vision and Goals External drivers and governance emanating from the Department for Transport
Highways Agency Business Mission and Goals
The published business plan and Board level aspirations for HA’s development in the longer term future.
Business Objectives and Key Performance Measures
Balanced Scorecard and capabilities matrix, representing the targets that HA Directors and their Directorates.
External drivers - high level SWOTs (Strengths, Weaknesses, Opportunities, Threats)
e.g. EU and UK legislation, environmental drivers, budgetary restrictions, etc
Critical Business issues (SWOTS
etc)
HA Business Architecture- Business Plan Areas
Safe roads, Reliable journeys, Informed travellersBusiness Mission & Goals
Project A-OrientedBusiness
Reqts
Business Objectives & Key Performance Measures
DfT Vision & Goals
Project B-OrientedBusiness
Reqts
Project B-OrientedBusiness
Reqts
Project C-OrientedBusiness
Reqts
Project D-OrientedBusiness
Reqts
ProjectRequirements
Some (inconsistent) references to Business Plan…
Solutions & requirements are expressed inconsistently
Business Mission & GoalsHA Business Architecture
Business Objectives & Key Performance Measures
Strategy(How…)
DfT Vision & Goals
Critical Business
issues
To-Be CAPABILITIES
Current situation – inconsistent project requirements delivered
Without a layer of “capabilities”, a lack of consistency in the way projects architect business solutions is evident:
• “Stovepipe” architectures around each project• Different languages (exacerbated by third party work)• Lack of consistent upward reference to prioritised business plans• All leading to more effort required to build business cases
By establishing a “capabilities” layer we establish:
• A relationship to the business plan• A means of determining alignment to the business needs & business strategy.• A way of determining consistency in the language which projects express requirements & solutions.
Safe roads, Reliable journeys, Informed travellers
Business (service) Requirements(functional & non-functional)
To-Be Organisation Structure(s)
To-Be Business Functions(High-Level Processes)
Business Mission & Goals
Business Objectives & Key Performance Measures
Strategy(How…)
DfT Vision & Goals
To-Be CAPABILITIES
Key BusinessPolicies
Projects
Projects interact with the Business Architecture by
working with more detailed Capabilities – i.e. Functions or
high level process
Projects look to the Business Architecture for re-use opportunities – but also contribute to the detailed to-be vision by identifying new :• high level functions• processes• information• flows• required business services• organisation change• etc
Click forMore detail…
HA Business ArchitectureProject Collaboration Area
Safe roads, Reliable journeys, Informed travellers
Business Mission & Goals
Capabilities (& when needed…)
Businessprocesses
Businessinformation
Business (service) Requirements(functional & non-functional)
Business Objectives & Key Performance Measures
Strategy(How…)
DfT Vision & Goals
Organisation Structure(s)
Core Strategy Enablers
Customers & Stakeholders
Financial Accountability
Building & Sustaining Capability
To-Be Business Functions
… using the HA EA
REFERENCE MODEL
Enterprise Timeline
Critical Business issues (SWOTS
etc)
Case for Action (sense of urgency for change)
Key BusinessPolicies
OLD (As-Is) Business Models
UsingNon-FunctionalReqt Profiles
… using the HA EA
REFERENCE MODEL
IncidentMgt
TrafficMgt
InformationMgt
InfrastructureMgt
Common
HA Business ArchitectureIn More Detail
ResourceMgt
Safe roads, Reliable journeys, Informed travellers
Business Mission & Goals
Capabilities
Businessprocesses
Businessinformation
Business (service) Requirements(functional & non-functional)
Business Objectives & Key Performance Measures
Strategy(How…)
DfT Vision & Goals
Organisation Structure(s)
Core Strategy Enablers
Customers & Stakeholders
Financial Accountability
Building & Sustaining Capability
To-Be Business Functions
… using the HA EA
REFERENCE MODEL
Enterprise Timeline
Case for Action (sense of urgency for change)
Key BusinessPolicies
UsingNon-FunctionalReqt Profiles
IncidentMgt
TrafficMgt
Projects
HA Business Architecturedetail showing where projects interact
InformationMgt
InfrastructureMgt
CommonResource
Mgt
Safe roads, Reliable journeys, Informed travellers
The HA Business Architecture will be used as follows:
Business Strategy
Information Principles
EA Principles
Business Area Use of Business Architecture (EA)
Information Directorate To mandate use of a common language and structure for business architecture, as a means of expressing the Agency’s Business Plan in detailed, maintainable form.
To govern by way of alignment of technology solutions to business needs, and to make appropriate decisions where divergence or misalignment is identified.
CRG Team To communicate the concepts of the business architecture and promote best practice and mandated usage of it.
Project Teams To use the business architecture, its constructs and its content to assess the fit of projects in the Agency’s business plan and to identify re-use, alignment and divergence potential.
To show architected business solutions using the business architecture language and constructs.
Information Project Office To assess the Agency’s portfolio of information projects, identifying alignment, divergence, replication and gaps.
To escalate divergence, replication and gap issues upwards for informed decision-making – or to identify new projects which address such issues.
Development To use the Business Architecture as a means of identifying, specifying and/or designing aligned IS/IT services required to support required business services.
Service Management To use the Business Architecture to assist joint understanding between service managers and service providers, in terms of the IS/IT services required to support required business services.
Strategy and Planning To assimilate business architecture content into an Agency-wide business architecture and to maintain that content in a timely manner.
To produce views or analyses of the architecture which are relevant, focussed and useful to the above stakeholders.
Business Architecture Policy
Note: A link to a structured principles & policies area will shortly be published
Safe roads, Reliable journeys, Informed travellers
Business Strategy
Information Principles
EA Principles
Business Architecture Policies
Use of Architecture
Alignment
Information Policy
Technology Services
Security
These areas are published & maintained as part of the Agency-wide Business Plan
These areas are published & maintained within the Enterprise Architecture
Safe roads, Reliable journeys, Informed travellers
Reference Model Structure & Use - What is an EARM?
• Enterprise Architecture Reference Model
• A diagrammatic structure
• … on which we can model facets of the enterprise (Views)
• …allowing As-is to To-be transition modelling
• Later (when we model Technology) it enables classifications (taxonomies) to be set up…
• … which facilitate a structured set of technology policies and standards, aligned to the business architecture!
Safe roads, Reliable journeys, Informed travellersWhy do we need a Reference Model?
• We need to view (complex) enterprise perspectives in a consistent way
• …because we need to identify business aspects, not just technology solutions.
• We need to split out business processes, organisation, information, flows, data, etc
• …but need to see them laid out in a consistent way (not just whiteboarded)
• Assists with time-based modelling – we can “play” animated transition stages
• Allows us to categorise and populate policies & standards.
Why do we need an HA-specific Reference Model?• The standard models (TOGAF etc) are too technology-based
• We need to reflect the complex of roadside – national – regional – central organisation.
• We need something relatively simple.
T.R.U.E. Information DisseminationT.R.U.E. Information Dissemination
Safe roads, Reliable journeys, Informed travellersThe Reference Model (EARM) described by section
Business Infrastructure
Collaboration
Operational Management
Corporate ManagementInformation & capabilities that support more than one other service.
Generic services, not system specific, but used by a number of specific business services. e.g. collaboration, shared documents, “single version of truth” (e.g. state of the road network), workflow, work management, reference information, directories, business rules, standard data input & information publishing services, etc.
Corporate governance aspects can also be placed in this area – policies, standards, & business rules & metadata (information about data).
Allows us to group, position & exploit data which is:
Is non-time-critical (i.e. not core operational data).
Recognised as Corporate, (& therefore shareable) irrespective of location.
Shared across the organisation (& therefore needs to be managed consistently).
Used and re-used (& therefore needs to be validated, made & kept consistent, accurate & available).
It has particular relevance in terms of
Business Intelligence, single information repositories & their related Information management & supply services.
Corporate Reference Data
Back Office functions, corporate operational information processing services, “line of business” services & functions.
These capabilities can be thought of as the unique components that form the core of our operational processes. Where a capability is used by more than one other capability, then we would consider placing them in the “Collaboration & Operational Intelligence” section.
The base organisation in terms of Business Services, organisation, roles, etc upon which all other services are reliant.
Delivery InterfacesThe means by which input and output data is received, delivered & processed “at the front line”. It includes location types like RCCs, NTCC, Contact Centres & other types of “front line” business environments. Office desktop environments are also included
Customer Delivery Channels Suppliers / Partners / Other Govt Depts
Customer interaction with the HA Business – including data collection and information delivery
”The outside world” – interaction between HA and partners, suppliers, Government Departments & Agencies, etc. There are overlaps with Customer Delivery Channels - and advantages are to be gained from similar/identical input & output channels
Service Management
Integration of:
• Data
• Functions
• Services
• Technologies & applications components.
Includes:
• Security
• Resiliency
• Business Continuity
These functions form a virtual network of connections between services.
Reference ModelAreas
Safe roads, Reliable journeys, Informed travellers
One Concept - Many views
• Can be sliced to show whatever view you may need• Can be replicated/amended to show different points in time• Can be “drilled down” to show detail as and when needed
ProcessOrganisation
DataApplication
Technology
Business Vision
Skills, projects, etc…...
2007 2009 2010
Infrastructure
“Sliced” (multi-view)EnterpriseModel
Perspectives using the Reference Model (EARM)
Safe roads, Reliable journeys, Informed travellers
(Business) Infrastructure
Operational Intelligence(Time Critical)
Operational Capabilities
Network Description & Referencing
Security & Data Integration
National State of the Network
Performance Monitoring & Management
Operational Management
T.R.U.E. Information Dissemination(Trusted, Reliable, Useful, Effective)
Governance
Business Intelligence
Information Input & Validation
Collect DataPublish Intelligence
Business Intelligence (non-time critical)
“One version of the truth”
Business management & Supporting Services
Capabilities & high level processes modelled using the standard Reference Model. Relevant views & levels will be produced according to need. All levels are aligned up to Level 0 which itself is aligned to the Business Plan.
Level 0 is high level and conceptual. Created by the EA Team, It relates to the Business Plan and Strategy. From this is produced:
Traffic Management
Incident Management
InfrastructureManagement
InformationManagement
CommonCapabilities
BusinessManagement
) ) ) ))
Infrastructure
Publish Intelligence
Delivery Interfaces
Operational Intelligence (Time Critical)
Operational Capabilities
Integration
Collect Data
Network Description & Referencing
Manage Facilities
GeneralPublic
Operational Partners
Traffic Monitoring
Communications Capability
Service Providers
(ISUs)
CCTV & Roadside
Data StorageDfT (Sec of State)
Emergency Services
Media (VASPs)Traffic Officers
HR Finance
HA To-Be Business Capabilities Map – Level 1
GeneralPublic
(Informed Travellers)
Operational Partners (Traffic
Mgt Act)
Roadside Communications
Traffic Profiles (Road Timetable)
National State of the Network
Performance Monitoring
Infrastructure Management
Resource Management
Office Systems
Data & InformationManagement
Scheduled Roadworks
Planned Events
Unplanned Events
Traffic Condition Information
Weather Information
Abnormal Loads Information
Situational Awareness
Asset Management Operations
Traffic Officers Management Vehicle Management
Information input & validation
Security
Inter-system data exchange Phone/ Email/ Fax Communications
Traffic Management
Audit, Logging, etc
Reviewing (Evaluation of Response)
Modelling (What-if evaluations)
Performance Analysis (PSA Targets)
Policies & Standards
Governance
Planning (Development of Response)
Corporate Metadata Registry
Information Dissemination
T.R.U.E. Information
Web
Signs& Signals
X
Phone
Radio TVInter-system
data exchange
Call/Contact Centre
Procurement
Incident Management
Traffic Data/ Information
Collection & Data Fusion
Geo-Graphical presentatn
(Other) Infrastructure Management Operations
Traffic Management Operations
Incident Management Operations
Performance Monitoring & Management
Performance Management
Organise & Manage Business Data & Information
2. Multiple, limited Level 2 pictures (“Views”)
These will be used by Project Teams to
• Identify & clarify To-Be business capabilities
• Modify & use for business solution architecture (POTIs)
• Feed back their content to the EA Team
1. A single, Level 1 view showing “everything”. Maintained by the EA Team. This is useful to (a few) users
who want to look at the entire set of high level functions in the To-Be architecture – but is not useful to everyone because it is difficult to see particular areas or “themes” amongst all the detail.
HA To-Be Business Capabilities - How it works
Level 0
Level 1 “everything”
Level 2 “Views”
Safe roads, Reliable journeys, Informed travellers
Business Infrastructure
Collaboration
Operational Management
HA Road Network Definition
HA Business Capabilities – High Level (Level 0) View
National State of the Road
Network
Real-Time Performance Management
T.R.U.E. Information Dissemination(Trusted, Reliable, Useful, Effective)
Governance
Business Intelligence
Data Input & Validation
Collect Data(Acquisition of Traffic & Travel Information from External Partners
& Public)
Publish Intelligence(Dissemination of Traffic & Travel Information to External Partners
& Public)
Corporate Management
Business Management & Supporting Services
Coordination with External Parties
Resource Management
TrafficManagement
IncidentManagement
Service Management
Security
BusinessContinuity
Service Integration
InfrastructureManagement
Corporate Reference Information
Safe roads, Reliable journeys, Informed travellers
Business Infrastructure
Business Management & Supporting Services
Publish Intelligence
Collaboration
Operational Management
Service Management
Collect Data
HA Road Network
Definition
General Public(ERTs etc)
Traffic Monitoring CCTV Emergency
Services
Media (VASPs)
Traffic Officers
HA Business Capabilities Model – Level 1 View
GeneralPublic
(Informed Travellers)
Operational Partners
(Traffic Mgt Act)
Roadside Communications
Forecast Traffic
Condition
National State of the Road Network
Performance Monitoring
Office Systems
Forecast Events
Current Events
Current Traffic
Condition
People Management
Vehicle Management
Data Input & Validation
Inter-system data exchange
Voice/Email/Fax Communications
Reviewing
ModellingPerformance
Analysis
Business Intelligence
Planning
Corporate Management
T.R.U.E. Information Dissemination
WebSigns& Signals
XPhoneRadio TV
Inter-system
data exchange
Incident Management
Geo-Graphical presentatn
Real-Time Performance Management
Performance Management
DfT (Sec of State)
Major Projects
OperationalPartners
(e.g. Maint Orgns)Service Providers(Incident Support Units)
Incident detection
Incident Confirmation
Impact Analysis
Incident Response
Incident Closure
Road Network
Modelling
Location Reference Translation
Roadside Data Storage
Road-side
Devices
Traffic Management
Strategic Network
Coordination
Tactical Traffic Management and Control
Coordination of Traffic & Travel Information
disseminated externally from the HA
Coordination of Information disseminated internally
around the HA
Coordination with External Parties
Traffic Management
planning & co-ord
Incident Management
planning & co-ord
Resource Management Infrastructure Management
(Inventory) Data
Management
Programme Development
Planning & Scheduling
Governance
Policies & Standards
Corporate (meta)data catalogueWorkflow
Enterprise Architecture
Audit & Assurance
HRFinanceFacilities Management Technology & Comms Mgmt
Procurement
Collection & Management of Historical Data
Corporate Reference
Information
Business Rules
Call/Contact Centre
Reference Data
Security
BusinessContinuity
Service Integration
Disaster Recovery
Resilience
Enterprise Service Bus
Access Control
Single Sign-On
ID Mgmt
Network Security
Safe roads, Reliable journeys, Informed travellers
Business Infrastructure
Publish Intelligence
Delivery Interfaces
Collaboration
Operational Management
Service Management
Collect Data To-Be Information Model – Level 1
Roadside Communications
National State of the Road Network
Office Systems
Information input & validation
Inter-system data exchange
Traffic Management
Corporate Metadata Registry
Corporate Management
Information Dissemination
T.R.U.E. Information
Incident Management
Data & InformationManagement
Modelling
Planning
Infrastructure Management
Asset Configuration Data(including Site Data)
Asset Faults & Defects
Status of Assets
CCTV Images
Network Definitions
Settings of Roadside Devices
Traffic Management
Plans & Policies
Asset Details, Properties & Relationships
Tracking of abnormal, dangerous, precious or
perishable goods
Maintenance SLAs
Relationships of Communication Links
& Networks
Location & Status of Deployed Resources
Network Performance Profile DataPower Distribution
Network Details
Functional Assignment & Operator Actions Log
Traffic Data
Events/Situations (traffic related on &
off network)
Events/Situations(non traffic related)
Historical Network Performance Data Management
Historical Network Performance Data
Models
Analysis& PlanningInformation
Governance
General Public(ERTs etc)
Traffic Monitoring CCTV
& Roadside Data
Storage
Emergency Services
Traffic Officers
Major Projects
OperationalPartners
(e.g. Maint Orgns)Service Providers(Incident Support Units)
Media (Value Added Svce Providers)
GeneralPublic
(Informed Travellers)
Operational Partners
(Traffic Mgt Act)
DfT (Sec of State)
WebSigns& Signals
XPhoneRadio TV
Inter-system
data exchange
Geo-Graphical presentatn
Asset Modelling “Sandpit”
Safe roads, Reliable journeys, Informed travellers
Business Infrastructure
Business Management & Supporting Services
Collaboration
Operational Management
Service Management
HA Road Network
Definition
General Public(ERTs etc)
Traffic Monitoring CCTV Emergency
Services
Media (VASPs)
Traffic Officers
GeneralPublic
(Informed Travellers)
Operational Partners
(Traffic Mgt Act)
Roadside Communications
Forecast Traffic
Condition
National State of the Road Network
Performance Monitoring
Forecast Events
Current Events
Current Traffic
Condition
Data Input & Validation
Inter-system data exchange
Voice/Email/Fax Communications
Reviewing
Modelling
Business Intelligence
Planning
Corporate Management
T.R.U.E. Information Dissemination
WebSigns& Signals
XPhoneRadio TV
Inter-system
data exchange
Incident Management
Geo-Graphical presentatn
Real-Time Performance Management
Performance Management
DfT (Sec of State)
Major Projects
OperationalPartners
(e.g. Maint Orgns)Service Providers(Incident Support Units)
Incident detection
Incident Confirmation
Impact Analysis
Road Network
Modelling
Location Reference Translation
Roadside Data Storage
Road-side
Devices
Traffic Management
Strategic Network
Coordination
Tactical Traffic Management and Control
Coordination of Traffic & Travel Information
disseminated externally from the HA
Coordination of Information disseminated internally
around the HA
Coordination with External Parties
Traffic Management
planning & co-ord
Incident Management
planning & co-ord
Resource Management Infrastructure Management
Governance
Corporate (meta)data catalogue
Corporate Reference
Information
Business Rules
Call/Contact Centre
Security
BusinessContinuity
Service Integration
Disaster Recovery
Resilience
Enterprise Service Bus
Access Control
National State of the Road Network Capabilities – (Filtered View)
Safe roads, Reliable journeys, Informed travellers
Business Infrastructure
Business Management & Supporting Services
Collaboration
Operational Management
Service Management
HA Road Network
Definition
Traffic Monitoring
Traffic Officers
Operational Partners
(Traffic Mgt Act)
Roadside Communications
Forecast Traffic
Condition
National State of the Road Network
Performance Monitoring
Forecast Events
Current Events
Current Traffic
Condition
Data Input & Validation
Inter-system data exchange
Voice/Email/Fax Communications
Reviewing
ModellingPerformance
Analysis
Business Intelligence
Planning
Corporate Management
T.R.U.E. Information Dissemination
Inter-system
data exchange
Incident Management
Geo-Graphical presentatn
Real-Time Performance Management
Performance Management
DfT (Sec of State)
OperationalPartners
(e.g. Maint Orgns)Service Providers(Incident Support Units)
Impact Analysis
Road Network
Modelling
Location Reference Translation
Coordination of Information disseminated internally
around the HA
Coordination with External Parties
Infrastructure Management
(Inventory) Data
Management
Programme Development
Planning & Scheduling
Governance
Policies & Standards
Corporate (meta)data catalogue
Audit & Assurance
FinanceFacilities Management Technology & Comms Mgmt
Corporate Reference
Information
Business Rules
Reference Data
Security
BusinessContinuity
Service Integration
Disaster Recovery
Resilience
Enterprise Service Bus
Access Control
Infrastructure Management Capabilities – (Filtered View)
Procurement
Safe roads, Reliable journeys, Informed travellers
Business Infrastructure
Business Management & Supporting Services
Collaboration
Operational Management
Service Management
HA Road Network
Definition
Traffic Monitoring CCTV Emergency
ServicesTraffic
Officers
Operational Partners
(Traffic Mgt Act)
Roadside Communications
Forecast Traffic
Condition
National State of the Road Network
Forecast Events
Current Events
Current Traffic
Condition
People Management
Vehicle Management
Data Input & Validation
Inter-system data exchange
Voice/Email/Fax Communications
Reviewing
Business Intelligence
Planning
Corporate Management
T.R.U.E. Information Dissemination
Inter-system
data exchange
Incident Management
Geo-Graphical presentatn
DfT (Sec of State)
OperationalPartners
(e.g. Maint Orgns)Service Providers(Incident Support Units)
Incident detection
Incident Confirmation
Impact Analysis
Incident Response
Incident Closure
Road Network
Modelling
Location Reference Translation
Traffic Management
Strategic Network
Coordination
Tactical Traffic Management and Control
Coordination of Traffic & Travel Information
disseminated externally from the HA
Coordination of Information disseminated internally
around the HA
Coordination with External Parties
Incident Management
planning & co-ord
Resource Management
Governance
Workflow
Technology & Comms Mgmt
Collection & Management of Historical Data
Corporate Reference
Information
Business Rules
Call/Contact Centre
Reference Data
Security
BusinessContinuity
Service Integration
Disaster Recovery
Resilience
Enterprise Service Bus
Access Control
Network Security
Incident Management Capabilities – (Filtered View)
Safe roads, Reliable journeys, Informed travellers
Business Infrastructure
Business Management & Supporting Services
Collaboration
Operational Management
Service Management
HA Road Network
Definition
Traffic Monitoring CCTV Traffic
Officers
Operational Partners
(Traffic Mgt Act)
Roadside Communications
Forecast Traffic
Condition
National State of the Road Network
Forecast Events
Current Events
Current Traffic
Condition
People Management
Data Input & Validation
Inter-system data exchange
Voice/Email/Fax Communications
Modelling
Business Intelligence
Corporate Management
T.R.U.E. Information Dissemination
Signs& Signals
XInter-system
data exchange
Incident Management
Geo-Graphical presentatn
DfT (Sec of State)
OperationalPartners
(e.g. Maint Orgns)
Impact Analysis
Incident Response
Incident Closure
Road Network
Modelling
Location Reference Translation
Road-side
Devices
Traffic Management
Strategic Network
Coordination
Tactical Traffic Management and Control
Coordination of Traffic & Travel Information
disseminated externally from the HA
Coordination of Information disseminated internally
around the HA
Coordination with External Parties
Traffic Management
planning & co-ord
Incident Management
planning & co-ord
Resource Management Infrastructure Management
(Inventory) Data
Management
Governance
Workflow
Technology & Comms Mgmt
Collection & Management of Historical Data
Corporate Reference
Information
Business Rules
Call/Contact Centre
Reference Data
Security
BusinessContinuity
Service Integration
Disaster Recovery
Resilience
Enterprise Service Bus
Access Control
Traffic Management Capabilities – (Filtered View)
Safe roads, Reliable journeys, Informed travellers
Business Infrastructure
Publish Intelligence
Delivery Interfaces
Collaboration
Operational Management
Service Management
Collect Data
Operational Partners
Traffic Monitoring
Service Providers
(ISUs)Traffic
Officers
Resource Management Capabilities – (Filtered View)
Traffic Management
Incident Management
GovernanceCorporate Metadata
Registry
Corporate Management
Information Dissemination
T.R.U.E. Information
Inter-system data exchange
Infrastructure & People Management
Traffic Data/ Information Collection & Data Fusion
Mgt Internal Service Providers
Mgt External Service Providers
Resource Mgt pols Quality Mgt
Define Perf Msrs
Communications Capability
Finance Data & InformationManagement
Procurement
Geo-Graphical presentatn
Performance Monitoring& Management
Modelling
Planning
Operational Partners
(Traffic Mgt Act)
DfT (Sec of State)
Deployment of HA resources (TOs, ISUs,
maintaining agent contractors)
Respond to resource deployment requests
Roadside Communications
Office Systems
Automated data input & validation
Inter-system data exchange
Voice/ Email/ Fax Communications
Data input & validation requiring manual action
National State of the Network
Forecast Traffic
Condition
Forecast Events
Current Events
Current Traffic
Condition
HA Network Definition
Network Reference Model
3rd Party Spatial
Info
Inventory Repository
Safe roads, Reliable journeys, Informed travellers
Business Infrastructure
Business Management & Supporting Services
Collaboration
Operational Management
Service Management
HA Road Network
Definition
Traffic Monitoring
Traffic Officers
Operational Partners
(Traffic Mgt Act)
Roadside Communications
Forecast Traffic
Condition
National State of the Road Network
Performance Monitoring
Office Systems
Forecast Events
Current Events
Current Traffic
Condition
People Management
Vehicle Management
Data Input & Validation
Inter-system data exchange
Voice/Email/Fax Communications
Modelling
Business Intelligence
Planning
Corporate Management
T.R.U.E. Information Dissemination
Inter-system
data exchange
Incident Management
Geo-Graphical presentatn
Real-Time Performance Management
Performance Management
DfT (Sec of State)
OperationalPartners
(e.g. Maint Orgns)Service Providers(Incident Support Units)
Impact Analysis
Incident Response
Incident Closure
Road Network
Modelling
Location Reference Translation
Traffic Management
Strategic Network
Coordination
Tactical Traffic Management and Control
Coordination of Traffic & Travel Information
disseminated externally from the HA
Coordination of Information disseminated internally
around the HA
Coordination with External Parties
Traffic Management
planning & co-ord
Incident Management
planning & co-ord
Resource Management Infrastructure Management
Governance
Workflow
Audit & Assurance
HRFacilities Management Procurement
Collection & Management of Historical Data
Corporate Reference
Information
Business Rules
Reference Data
Security
BusinessContinuity
Service Integration
Enterprise Service Bus
Access Control
Resource Management Capabilities – (Filtered View)
Safe roads, Reliable journeys, Informed travellers
Business Infrastructure
Business Management & Supporting Services
Publish Intelligence
Collaboration
Operational Management
Service Management
Collect Data
HA Road Network
Definition
General Public(ERTs etc)
Traffic Monitoring CCTV Emergency
Services
Media (VASPs)
Traffic Officers
GeneralPublic
(Informed Travellers)
Operational Partners
(Traffic Mgt Act)
Roadside Communications
Forecast Traffic
Condition
National State of the Road Network
Performance Monitoring
Office Systems
Forecast Events
Current Events
Current Traffic
Condition
Data Input & Validation
Inter-system data exchange
Voice/Email/Fax Communications
Reviewing
ModellingPerformance
Analysis
Business Intelligence
Planning
Corporate Management
T.R.U.E. Information Dissemination
WebSigns& Signals
XPhoneRadio TV
Inter-system
data exchange
Incident Management
Geo-Graphical presentatn
Real-Time Performance Management
Performance Management
DfT (Sec of State)
Major Projects
OperationalPartners
(e.g. Maint Orgns)Service Providers(Incident Support Units)
Road Network
Modelling
Location Reference Translation
Roadside Data Storage
Road-side
Devices
Traffic Management
Coordination of Traffic & Travel Information
disseminated externally from the HA
Coordination of Information disseminated internally
around the HA
Coordination with External Parties
Resource Management Infrastructure Management
(Inventory) Data
Management
Governance
Policies & Standards
Corporate (meta)data catalogue
Audit & Assurance
Technology & Comms Mgmt
Collection & Management of Historical Data
Corporate Reference
Information
Business Rules
Call/Contact Centre
Reference Data
Security
BusinessContinuity
Service Integration
Disaster Recovery
Resilience
Enterprise Service Bus
Access Control
Single Sign-On
ID Mgmt
Network Security
Information Management Capabilities – (Filtered View)
Safe roads, Reliable journeys, Informed travellersTHE PROBLEMThe Agency (& its partners) analyses the As-Is from a project scope perspective at the start of each project. Sometimes we analyse it from an organisational or data perspective.
The problem is that analyses, coming as they do from various sources, are inevitably expressed in different styles, languages and levels of detail. This results in a “Tower of Babel” situation.
)
)
Infrastructure
Publish Intelligence
Delivery Interfaces
Operational Intelligence (Time Critical)
Operational Capabilities
Integration
Collect Data
Network
Description &
Referencin
g
Manage Facilities
GeneralPublic
Operational Partners
Traffic Monitoring
Communications Capability
Non-
Functional Requirements
Service Providers
(ISUs)
CCTV & Roadside
Data StorageDfT (Sec of
State)Emergency Services
Media (VASPs)
Traffic Officers
HR Finance
HA To-Be Business Capabilities Map – Level 1
GeneralPublic
(Informed Travellers)
Operational Partners
(Traffic Mgt Act)
Roadside
Communications
Traffic Profiles (Road
Timetable)
National State of the Network
Performance
Monitoring
Infrastructure ManagementResource Management
Office Systems
Data &
Informatio
nManageme
nt
Scheduled Roadworks
Planned EventsUnplanned
Events
Traffic Condition
Information
Weather Information
Abnormal Loads
Information
Situational Awareness
Asset Management Operations
Traffic Officers Manage
ment
Vehicle Managem
ent
Information input & validation
Security
Inter-syste
m data
exchange
Phone/
Email/ Fax Communications
Traffic Management
Audit, Logging, etc
Reviewing
(Evaluation of
Response)
Modelling
(What-if evaluatio
ns)
Performance
Analysis (PSA
Targets)
Policies & Standards
Governance
Planning
(Development of Respons
e)
Corporate
Metadata
Registry
Business Intelligence (non-time critical)
Information Dissemination
T.R.U.E. Information
WebSigns& Signals
X
PhoneRadio TVInter-system
data exchange
Call/Conta
ct Centr
e
Procurement
Incident Management
Traffic Data/ Information Collection & Data Fusion
Geo-Graphical presentatn
(Other) Infrastructure Management Operations
Traffic Manage
ment Operatio
ns
Incident Manage
ment Operatio
ns
Performance Monitoring & Management
Performance
Managemen
t
Organise & Manage Business Data & Information
The Solution Mandated Business Architecture - 1 language & agreed levels. • Reducing project lifecycle time by eliminating the need for
translation, mapping & assimilation• Ensuring all players (internal & external) have a standard of
modelling & presentation to work to & a consistent language of expression.
• Helping us achieve better & wider understanding of where we are now, before determining where we want to be (by way of each project) & accordingly the most efficient business solution & requirements.
THE RESULTWe must map everything back into one language to understand it at an Enterprise level.This causes us to be
(a) Reactive (b) Inefficient – strategic benefits & issues may be missed(c) Replicating work - carrying out translations & mappings (d) Working against, rather than with, project teams & partners
HA As-Is Business Models
Word Visio Excel
)
TI2011+ TechnologyConvergence
(IPL)
TechnologyConvergence(Cambridge)
Different modelling standards & templates… at different levels & perspectives…Published in different media formats…
ppt pdf
) ) )
Safe roads, Reliable journeys, Informed travellers
Weather Info
A2 – Scheduled Roadworks
A3 – Planned Events A4 –
Unplanned Events A5 – Traffic
Condition Information A6 –
Weather Information
B1 – Offline devt of
responseB3 – Offline evaluation of
response
A1 – Network Description & Referencing
E1 – Operate the Control Centre(s)
E2 – Tours & Presentations
E3 – Administration
of TIH
D3 - Provide Police or RCC with
information
D4 - Assistance for LHAs,
OHAs, ONOs
F3 – Delivery
of Statistical
Data
C1 – Provision of
VMS
F1 – Provision of Travel Time
via VMS
C2 – Provision to Traffic England
(IVR + Web)
C3 – Provision of info indirectly to public via media
organisations
Police, RCCs
GeneralPublic
Operational Partners
DfT, Agencies,
etc
“SoS”
Technology capturing atomic
data(e.g. Telemetry)
F2 – Provision to Atlas
(operational partners)
LHAs, OHAs,
ONOs, etc
D1 - Provide SoS with Planning, Roadworks & special order
Abnormal Loads
“FINDING OUT”“LEARNING”
“DOING”
“PROVIDING”
“ACQUIRING”
“OPERATING”
“ASSIMILATING”
NTCC As-Is Business Activity Map
D2 - Network performance reports + desktop service
Speed, Flow, Journey Time
CCTV, RCC data
CommunicationsCapability
Non-Functional
Requirements
Service Providers
Police, RCCs
This model is based upon the existing service contract for the NTCC. It should be used as a starting point for breaking out Services and capabilities for 2011+, as well as determining overlaps & gaps with NTCC, RIU & NIU capabilities when modelling the To-Be Business Architecture
B2 – Online Strategic Selection of response
Safe roads, Reliable journeys, Informed travellers
Weather Info
Network Description & Referencing
(Gazetteer/ Location)
Operate the Control Centres
Coordinate response
with Traffic Officers
Coordinate response with
Police & Partners
GeneralPublic
Operational Partners
Roadside Equipment
Data Gathering
“LEARNING”
“PROVIDING”
“ACQUIRING”(Network Status & Incident Detection)
“OPERATING”
RCC As-Is Business Activity Map
CommunicationsCapability
Non-Functional
Requirements
Contractors
Automatic Traffic
Management
Emergency Services
Other RCCs
“ASSIMILATING”
Scheduled Roadworks
Planned Events
Unplanned Events
Traffic Condition
Information
SecuritySurveillance)
Management of Incidents onthe Network
Management ofDemand
Management ofCapacity
Management ofResources
“DOING”
Provide Traffic Info &
Traffic Management
Weather Information
Planning (e.g. gaining
& using intelligence)
Coordinate response with Other
RCCs
“FINDING OUT”
CCTV & Roadside
Data Storage
Network Management Services Incident Management Services
NTCCEmergency
ServicesHA Vehicle Info logging
Reviewing(e.g. Audit,
Logging, etc)
GeneralPublic
Emergency
“COORDINATION”
Message Signs
Signal Indicators
X
Traffic Officers
This model is based upon a high level RCC analysis forThe Technology Convergence Project.
Safe roads, Reliable journeys, Informed travellers
Police, Partners
GeneralPublic
DfT, Agencies,
etc
LHAs, OHAs,
ONOs, etc
“DOING”
“PROVIDING”“ACQUIRING”
“ASSIMILATING”
2011+ Analysis - Traffic Information As-Is Business Function Map
Service Providers
“Reviewing”
HA Business Managers
Post AnalysisNTCC Network
Description
RCC Network Description
Static
SRW
Met Office
Planning
AIL Team
Other traffic-generating
planned events
(HAPMS)
Incidents from External Parties
LHAsDBFOs
HA (other departments)
External Entities
Journey Times via
VMS
Incident protection & Clearance
Localised management
Re-Routeing/ Diversion
Roadside Information
(VMS)
Core On Road Response Functions
Incident Detection
Incident Confirmation (Obtain basic Information)
Confirm Full Details
Analyse Incident Effects
Event Data Interchange
Real-Time Traffic Monitoring (Loops
& ANPRs)
CCTV
Major Event/ response
review
Performance Monitoring &
review
System/ service
Improvements
Collate Information for
statistical purposes
Network Performance
Analysis
Network Asset Management
NILOATLASEmailSystem Level FeedTelephone
Traffic MonitoringWeb IVR HAIL
HA Traffic Radio
Indirect (Radio,TV)
Core Traffic Information Functions
Exception Event Monitoring
Statistics
Safe roads, Reliable journeys, Informed travellersTHE PROBLEMWhen a project analyses & architects a business solution, the detail is documented in the project documentation, including the business case.
The problem is that the detail is not documented at an Enterprise level – and therefore, no central, single source of definitive information exists about how, when and where solutions are applied & business capabilities are enhanced. .
)
Infrastructure
Publish Intelligence
Delivery Interfaces
Operational Intelligence (Time Critical)
Operational Capabilities
Integration
Collect Data
Network
Description &
Referencin
g
Manage Facilities
GeneralPublic
Operational Partners
Traffic Monitoring
Communications Capability
Non-
Functional Requirements
Service Providers
(ISUs)
CCTV & Roadside
Data StorageDfT (Sec of
State)Emergency Services
Media (VASPs)
Traffic Officers
HR Finance
HA To-Be Business Capabilities Map – Level 1
GeneralPublic
(Informed Travellers)
Operational Partners
(Traffic Mgt Act)
Roadside
Communications
Traffic Profiles (Road
Timetable)
National State of the Network
Performance
Monitoring
Infrastructure ManagementResource Management
Office Systems
Data &
Informatio
nManageme
nt
Scheduled Roadworks
Planned EventsUnplanned
Events
Traffic Condition
Information
Weather Information
Abnormal Loads
Information
Situational Awareness
Asset Management Operations
Traffic Officers Manage
ment
Vehicle Managem
ent
Information input & validation
Security
Inter-syste
m data
exchange
Phone/
Email/ Fax Communications
Traffic Management
Audit, Logging, etc
Reviewing
(Evaluation of
Response)
Modelling
(What-if evaluatio
ns)
Performance
Analysis (PSA
Targets)
Policies & Standards
Governance
Planning
(Development of Respons
e)
Corporate
Metadata
Registry
Business Intelligence (non-time critical)
Information Dissemination
T.R.U.E. Information
WebSigns& Signals
X
PhoneRadio TVInter-system
data exchange
Call/Conta
ct Centr
e
Procurement
Incident Management
Traffic Data/ Information Collection & Data Fusion
Geo-Graphical presentatn
(Other) Infrastructure Management Operations
Traffic Manage
ment Operatio
ns
Incident Manage
ment Operatio
ns
Performance Monitoring & Management
Performance
Managemen
t
Organise & Manage Business Data & Information
The Solution Model detail/content is maintained in a structured,
referenceable form
• Allowing descriptions, definitions, characteristics etc to be captured
• Allowing links (or gaps in linkage) to be maintained through the architecture and to the business plan.
• Allowing project impact on detail areas to be captured & maintained.
• A baseline for further analysis & exploitation using specialised tools when available (later in 2008).
THE RESULTDifficulties in relating the impact of projects upon the ever-changing business landscape, resulting in:
(a) Lack of knowledge of capabilities (& state of capabilities)(b) Lack of knowledge of impact & implications following projects
Business Architecture Content
) ) )
DetailedContent
AnalysisAs Reqd
Access the Business Architecture Repository Spreadsheet Here
Safe roads, Reliable journeys, Informed travellersBusiness Capabilities Timeline
Business Capabilities Timeline will soon be accessible Here
2008
F M A M J J SA O N DJ2009
F M A M J J SA O N DJ2010
F M A M J J SA O N DJ2011
F M A M J J SA O N DJ2012
F M A M J J SA O N DJ
Now
Project A
Project B
Project D
Project C
Programmes/projects
Capabilities
Nichols statements of capability
Information Strategy
Transformation Strategy
PSA Targets
x
x
Positioning
(Example of concept)The idea is to map the capabilities out that we identified and modelled in the Business Architecture, so that we can plan what capabilities are required (and when).
In this way, we can manage (and initiate) projects which are planned from the outset to deliver the desired capabilities, in the right order, incrementally, over a set time period.
At present, we are working the wrong way around – projects dictate when they deliver certain capabilities or functions, and we have to adjust the business transformation to meet with what projects deliver.
The Business Capabilities Timeline will initially be maintained as a worksheet in the Business Architecture Excel spreadsheet.
Safe roads, Reliable journeys, Informed travellers
Blueprint
Capabilities & POTIs…• Capability = “The practical ability to realise business benefit
by a combination of Processes, Organisation, Technology & Information. Capabilities must be measurable over time and are delivered by one or more programmes/projects”.
POTI = Processes, Organisation, Technology, Information = MSP “Blueprint”
Capability
Processes Organisation
Technology
InformationProcessesProcesses InformationInformation
TechnologyTechnology
Tranche 1 Tranche 2 Tranche 3 Tranche 4 Tranche 5
2009 2010 2011 2012 2013 2015
BusinessDefines…
ProgrammesDeliver…
Safe roads, Reliable journeys, Informed travellers
2008
2009
2010
2012
CapabilitiesNichols
statements of capability
Estimating & Cost Capture for major
projects
1 ver of truth for prog & project reporting for
major projects
Enhanced decision-making, risk mgmt, for
major projects
PSA TargetsIntegrated NW Perf
for PSA
report against PSA congestion/ safety targets
for 08/09
Enhanced reporting against PSA targets for congestion and safety
2011
BI Strategy
TI2011+
Network Performance
Major Projects
Programmes/projects
Tech Convergence
Finance
Strategic Positioning (Common Services)
HA Network Definition
Metadata Registry
National State of the Network Tranche 1
Performance Management
National State of the Network Tranche n
National State of the Network Tranche 2
(eg SRW)
Traffic Management
Infrastructure Management
BI Infrastructure supporting strategic
devt
New NW Performance Infrastructure
Incident Management
Information Management
Integrated Asset ManagementTranche n
TI2011+ vision
IAMS Tranche 1
IAMS Tranche 2
(integrated) Traffic Operations
Mangaement
(integrated) Incident Management
Safe roads, Reliable journeys, Informed travellers
2008
2009
2010
2012
Programmes/projects
CapabilitiesNichols
statements of capability
Estimating & Cost Capture for major
projects
1 ver of truth for prog & project reporting for
major projects
Enhanced decision-making, risk mgmt, for
major projects
PSA TargetsIntegrated NW Perf
for PSA
report against PSA congestion/ safety targets
for 08/09
Enhanced reporting against PSA targets for congestion and safety
2011
Project D
Project C
Project E
Finance
Strategic Positioning (Common Services)
HA Network Definition
Metadata Registry
National State of the Network Tranche 1
Performance Management
National State of the Network Tranche n
National State of the Network Tranche 2
(eg SRW)
Traffic Management
Infrastructure Management
BI Infrastructure supporting strategic
devt
New NW Performance Infrastructure
Incident Management
Information Management
Integrated Asset ManagementTranche n
TI2011+ vision
IAMS Tranche 1
IAMS Tranche 2
(integrated) Traffic Operations
Mangaement
(integrated) Incident Management
Common Servicesprogramme
Programme B
Safe roads, Reliable journeys, Informed travellers
Business Infrastructure
Collaboration & Operational Intelligence
Operational Capabilities
HA Network Definition
HA To-Be Business Capabilities – High Level (0) View
Security
Data Integration
National State of the Network
Performance Monitoring & Management
Operational Management
T.R.U.E. Information Dissemination(Trusted, Reliable, Useful,
Effective)
Governance
Business Intelligenc
e
Information Input & Validation
Collect Data(Acquisition of Traffic & Travel Information from External
Partners & Public)
Publish Intelligence(Dissemination of Traffic & Travel Information to External
Partners & Public)
Corporate Intelligence
“One
version of
the truth”
Business management & Supporting Services
Coordination with External Organisations
Infrastructure & People Management
Traffic ManagementIncident Management
2008 2009 2010
Nichols statements
of capability
Estimating & Cost Capture for major
projects
1 ver of truth for prog & project reporting for
major projects
Enhanced decision-making, risk mgmt, for
major projects
PSA Targets
Integrated NW Perf for PSA
report against PSA congestion/ safety targets for 08/09
Enhanced reporting against PSA targets for congestion and
safety
2011
Finance
Strategic
Positioning
(Common
Services)
HA Network
Definition
Metadata Registry
National State of the Network
Tranche 1Performance Management
National State of the
Network Tranche n
National State of the Network
Tranche 2 (eg SRW)
Traffic Manageme
nt
Infrastructure
Management
BI Infrastructure supporting
strategic devt
New NW Performance Infrastructure
Incident Manageme
nt
Information Manageme
nt
Integrated Asset ManagementTranche n
TI2011+ vision
IAMS Tranche 1
IAMS Tranche 2
(integrated) Traffic Operations
Mangaement
(integrated) Incident Management
We can model capabilities (in terms of how they relate to each other or are categorised)… AND
… We can represent capabilities (in terms of interdependencies and delivery) on the timeline