Safe Harbor Statement

The following is intended to outline our general

product direction. It is intended for information

purposes only, and may not be incorporated into

any contract. It is not a commitment to deliver any

material, code, or functionality, and should not be

relied upon in making a purchasing decision. The

development, release, and timing of any features

or functionality described for Oracle’s products

remains at the sole discretion of Oracle.

<Insert Picture Here>

Application Availability: Resolve Issues Before

Even Your Users Know

Rajiv Taori

Sr. Director, Product Management

Agenda

• EM Application Management Overview

• Challenges in managing applications

• Oracle’s solution

• Q&A

Current Application Management Solutions Are

Fragmented, Complex and Ineffective

Siebel, PeopleSoft, EBS, …

Oracle Applications

i-flex, Retek, …

Industry Applications

Java, .NET, Composite

Custom Applications

Application

Software

Platform

Components

Infrastructure

Components

Web Server, Portal

Presentation Layer

Database

Management Systems

App Server, ESB, SOA

Middleware

Application

Users

Point solutions only aggravate the problems rather than solving them

StorageVirtual Environments BladesServers

Solution: Complete, Open, Integrated

Top-Down Application Management

Siebel, PeopleSoft, EBS, …

Oracle Applications

i-flex, Retek, …

Industry Applications

Application

Software

Platform

Components

Infrastructure

Components

Web Server, Portal

Presentation Layer

Database

Management Systems

App Server, ESB, SOA

Middleware

Application

Users

StorageVirtual Environments BladesServers

Oracle Enterprise Manager

Java, .NET, Composite

Custom Applications

Oracle Enterprise ManagerComplete, Best of Breed Management for Oracle

Service Desk Connectors

Event Connectors

Plug-ins

Bi-Directional

Connectors to

exchange alerts,

events

Rich Set of Plug-Ins

to Monitor Non-

Oracle Products

Comprehensive

Connectors to IT

Service Management

Systems

Today’s Product Footprint

Application Performance Management

LifecycleManagement

Configuration Management

ApplicationQuality

Management

Diagnostics, Tuning

Real User Monitoring

SOA, Java, JVM

Collection, Tracking, History

Compliance Dashboards

Application Configuration Mgmt

Provisioning

Dynamic Resource Monitoring

Patching

Data Masking

Functional/Load Testing

Real Application Testing

Oracle Enterprise Manager

Oracle’s solution for end-to-end APM

User Experience Monitoring

• Real User Experience Insight

• Service Level Management

• Packaged (EBS, Sibel, etc.)

• Custom (SOA, Portal, Java EE)

• End-to-End visibility• Service and Systems

• Zero-overhead. Production diagnostics

• Resource View• Cross-tier tracing to DB• Memory leak analysis

Composite Application Mgmt

Java Diagnostics

Database Diag/Tuning

• Self managing DB• ADDM• Automated SQL

tuning

Databases ApplicationsApplication Servers

Configuration Management

Hosts and OS

Configuration Management Achieve compliance through configuration standardization

Discovery and Asset Tracking

Comparison History, & Reporting

Configuration Compliance & Provisioning

Real-Time Config

Change Detection

• Detect changes in real-time

• Understand vulnerabilities;

enforce controls through policies

• Configuration Provisioning &

Change Validation

• 25+ out-of-box blueprints for

applications and systems

• WebLogic

• SOA

• EBS

• Etc…

• Integrate Enterprise Manager

with My Oracle Support

PromoteCompare

ProvisioningInstall & Patch Once, Deploy Anywhere

Clone

Install & patch

Archive

Enterprise Manager

• End-to-End Provisioning and Patching Automation

• SOA Middleware

• E-Business suite

• Database and RAC

• Bare metal Linux OS

• ITIL compliant, Zero

downtime automation

• Integrated physical and

virtual system

management

EM Application Quality Management (AQM) Solutions

PROD TEST

DEV

Functional Testing

Load Testing

Dev / Test System Provisioning

Install / Upgrade

Application

• Rich functional and load

testing solution

• Ensure highest quality

testing by running actual

production workloads

• Achieve security &

compliance objectives by

masking sensitive data

Complete Lifecycle Management

Setup• Which component is mis-configured?

• How to deploy the customization to

Siebel servers reliably ?

• How to deploy the patches to Siebel

servers?

Implement

• Does the application

function as expected?

• Does the application scale

to the volume of users we

expect?

• Are you meeting

compliance concerns of

using production data in

test environments?

Operate• How many user sessions

are running?

• How is the end user

performance? What are

they doing?

• What is the health of

components in different

tiers?

• How to Identify the root

cause of an issue

quickly?

• What transactions are

running slow, stuck, or

having errors?

Complete Lifecycle Management

Setup• Which component is mis-configured?

• How to deploy the customization to

Siebel servers reliably ?

• How to deploy the patches to Siebel

servers?

Implement

• Does the application

function as expected?

• Does the application scale

to the volume of users we

expect?

• Are you meeting

compliance concerns of

using production data in

test environments?

Operate• How many user sessions

are running?

• How is the end user

performance? What are

they doing?

• What is the health of

components in different

tiers?

• How to Identify the root

cause of an issue

quickly?

• What transactions are

running slow, stuck, or

having errors?

• Application Testing Suite

• Real Application Testing

• Data Masking Pack

• Application Change Management

• Configuration Management pack for Applications

• Real User Experience Insight (RUEI) + Accelerators

• Application Management Pack

• Diagnostic Pack for MW

• DB Diagnostic & Tuning Pack

Current management techniques are not

effective

6%

14%

28%

23%

24%

52%

60%

85%

Other

Data was lost

Were kicked off

page

Were unable to

proceed to new page

Application was

difficult to navigate

Application was

down or unavailable

Received error

messages

Slow response times

5%

32%

36%

50%

80%

4%

22%

24%

50%

72%

10%

16%

17%

25%

71%

Other

Calls from Senior

Management

Service Level

Management

alers

System

Management

alers

Calls from

customers/ end-

users

How Companies Are Alerted to Application problems

Types of Problems Your End-Users Encounter

Applications are not meeting

end user expectations…

… and you don’t even know it

Source: Performance Under Pressure: 2009 OAUG ResearchLine Survey

Impact of Poor Performance & Availability on business, employee productivity, and IT costs

3.1 hours – Average time to restore a down application*

* Source: Performance Under Pressure: 2009 OAUG ResearchLine Survey ** Source: Forrester; *** Source: Response Tek

An average of 6 service desk calls are needed to identify the problem owner*

An average of 10% customers are lost because of poor user experience on applications**

Packaged* and Web/SOA Applications: Just

as important and just as difficult to manage

Is monitoring and management of packaged applications*

more or less difficult than other Web/SOA applications?Is monitoring and management of packaged

applications* more or less important than other

Web/SOA applications?

Source: Performance Under Pressure: 2009 OAUG ResearchLine Survey

20%

48%

26%

6%

Less difficult

Just as difficult

More difficult

Much more

difficult

8%

54%

21%

17%

Less important

Just as

important

More important

Much more

important

*= such as Oracle E-Business Suite, SAP, Siebel, or PeopleSoft

Oracle Enterprise Manager

Oracle’s solution for end-to-end APM

User Experience Monitoring

• Real User Experience Insight

• Service Level Management

• Packaged (EBS, Sibel, etc.)

• Custom (SOA, Portal, Java EE)

• End-to-End visibility• Service and Systems

• Zero-overhead. Production diagnostics

• Resource View• Cross-tier tracing to DB• Memory leak analysis

Composite Application Mgmt

Java Diagnostics

Database Diag/Tuning

• Self managing DB• ADDM• Automated SQL

tuning

DatabasesApplication

Servers

Web Servers

Hosts

End User Monitoring Approaches

User

Communities

Internet Cloud

Service Test Monitoring• Proactively monitor end user experience

• Baseline performance & trend over time

Real End User Monitoring• Monitor ALL real end user transactions

• No instrumentation, No maintenance

Internet

DB DB

Firewall

Switch

Web

server

Web

server

Web

server

Oracle RUEI

Netw

ork

Response T

ime

•Delivered?

•Aborted?

•Network timeout?

Page

request

Serv

er

Response T

ime

•Response?

•Server error, web site

error, Hit OK

•Content of page (i.e order

details, functional errors)

Collected data:

•Client-ip, Server-ip, Gateway-ip

•Requested URL (Page,Object)

•Cookie/Session-id

•Referrer

•GET & POST requests

• User client (browser type)

Real User Experience InsightHow does it work?

RUEI: Application Accelerators

• Discover all

applications

• Auto-configure:

• Business names

for pages

• User Sessions

• Application Errors

• Monitor Forms,

Siebel HI, and other app-

specific protocols

• Support for EBS, Siebel,

PeopleSoft, JDE, and

WebLogic Portal

Accelerator AdvantageShow Page names based on URL parameters

With accelerator:

• Page names identified

• User action extended over

Siebel view

Without accelerator:

• URL reporting, translate all

URL’s manually

• No user action, Siebel view

correlation

• No business IT alignment

Oracle Enterprise Manager

Oracle’s solution for end-to-end APM

User Experience Monitoring

• Real User Experience Insight

• Service Level Management

• Packaged (EBS, Siebel, etc.)

• Custom (SOA, Portal, Java EE)

• End-to-End visibility• Service and Systems

• Zero-overhead. Production diagnostics

• Resource View• Cross-tier tracing to DB• Memory leak analysis

Composite Application Mgmt

Java Diagnostics

Database Diag/Tuning

• Self managing DB• ADDM• Automated SQL

tuning

Middleware & Application Management

Management of:

• Application Servers /

Application Grid

• SOA & WebCenter

• Identity Management

• User Experience &

Service Level

Management

Applications and

Application Services

Host, OS

Middleware

Database

Virtualization,Host, Storage, OS & Network

End users

WebLogic Server Management

• Enterprise scale

• Service / System

Dashboard

• Configuration Management

– WebLogic blueprints

• WebLogic patching,

provisioning

• Application Monitoring

• Top Servlets and JSPs

• EJB Layer Metrics

• JDBC Connection Pool and

Data Source Metrics

• JMS, JTA, Execute Queue

metrics

• Java Diagnostic with AD4J

• Discover Coherence Data Grid

• Monitor Coherence Data Grid as single target

• Oracle Coherence version 3.3 and later

• Real time monitoring of all Coherence components – clusters, nodes, caches, services, connections, etc

• Historical analysis of metrics

• Separate views for all components

• Alerts on important metrics

• Alerts in context of each component

• Alerts in entire Data Grid

• System/ Services Dashboards

• Monitor entire grid using single agent

• Configuration Management

• Provision Coherence

Coherence Management

SOA & WebCenter Management

• Support for BPEL, OSB, ESB, WLI, WebLogic Portal, & WebCenter

• Service Management

• Auto-discover dependencies, Auto-create service models

• End-to-End dependency models

• Performance monitoring and diagnostics (in-context metrics)

• Policy Management

• View, edit, creation

• Attachment (bulk)

• Enforcement monitoring

• Change Management

• SOA Configuration Management

• SOA Deployment Automation

Managing Identity & Access Systems

• Discover & track configuration attributes /values for OAM & OID

• Performance Monitoring: Response Time, throughput, and usage metrics

• Automatically modelsystem on componentssupporting OAM, OIM services

• Define services, model SLA, and “active transaction” monitoring with beacons

Packaged Application ManagementService Management & Transaction Diagnostics

E-Business Suite – PeopleSoft – Siebel – JD Edwards

• 1-step Discovery/Topologies

• Service Level Management

• RUEI Accelerators

Common Capabilities

• Configuration Management

• Root-cause/Impact Analysis

• Test Automation

Embedded Application-Specific Management

• Cloningautomation

• OAM Integration

• Application change mgmt.

EBS Siebel

• Siebel workflow monitoring

• HI app. support

• Transaction diagnostics (SARM)

• Log analysis

PeopleSoft

• “Tribal” knowledge based policies

• Centralized domain administration

• Centralized log management

• Out-of-box Transactions

• System/App. Monitoring

• Reporting

JDE

• Domain topologyview

• Server managerintegration

Discovered Topology – Siebel

Siebel

Enterprise

Web

Server 1

Web

Server 2

Siebel

App Server 1

Siebel

App Server 2

Siebel

App Server 3

Siebel

App Server 4

Siebel

Gateway Server

Call Center

OM

Call Center

OM

EAI

Siebel DB

Call Center

App

eService

OM

Self Service

App

Proactive Performance Management – EBSService Level Management

• Discover Application Services

• Configure dependencies on key components

Infr

as

tru

ctu

reA

pp

lic

ati

on

• View topology

• Identify cause of service availability failure

• Define SLA –99% from 9-5

• Identify key metrics

System & Component Management – PSFT

PeopleSoft Components Monitored

• PS App Server

• PS PIA

• PS Process Scheduler

• PS Search Server

• PS WebSite

• PS AppDB

Configuration Management & Automation

• 500+ configuration metrics and PSAdmin tasks

• 25+ policies based on PeopleSoft “tribal” knowledge

Centralized Log Management

Transaction Diagnostics

internet

NetworkObject

ManagerDatabaseClient

Web

Server

Diagnostic Steps

1. Diagnose problem to infrastructure component

2. Siebel Application Diagnostics

– SARM integration

3. Database Diagnostics

– Performance diagnostics: ADDM, AWR

SARM Response Time AnalysisEnd-to-end diagnostics

• Analyze response time by users, server or component

• Transaction tracing: end-to-end response time tracing

• Graphical visualization of transaction bottleneck

• CPU and memory utilization

Oracle Enterprise Manager

Oracle’s solution for end-to-end APM

User Experience Monitoring

• Real User Experience Insight

• Service Level Management

• Packaged (EBS, Siebel, etc.)

• Custom (SOA, Portal, Java EE)

• End-to-End visibility• Service and Systems

• Zero-overhead. Production diagnostics

• Resource View• Cross-tier tracing to DB• Memory leak analysis

Composite Application Mgmt

Java Diagnostics

Database Diag/Tuning

• Self managing DB• ADDM• Automated SQL

tuning

Application Diagnostics for Java

• Diagnose production Java apps

with minimal application impact

• Real-time and historical performance

monitoring & diagnostics

• Always-on monitoring with minimal

performance overhead

• No application knowledge, code

instrumentation

• Enable/disable without server restart

• Diagnose apps on any Java server

• Accelerate cross-tier transaction

diagnostics between mid-tier &

DB

• Rapidly identify mid-tier resources

waiting for DB resources

• Trace DB sessions to Java threads

SQL

Advisor

High-load

SQL

IO / CPU

issues RAC issues

Automatic Diagnostic Engine

Snapshots in

Automatic Workload

Repository

Self-Diagnostic Engine

System

Resource

Advice

Network +

DB config

Advice

• Top Down Analysis Using

AWR Snapshots

• Classification Tree - based on

decades of Oracle

performance tuning expertise

• Performance expert, now a

RAC Specialist too in 11g

• Real-time results

• Don’t need to wait hours to

see the results

• Pinpoints root cause

• Distinguishes symptoms

from the root cause

• Reports non-problem areas,

e.g., I/O is not a problem

Database Performance ManagementAutomatic Diagnostics

Projected Cost Savings

Costs

•Reduce User ReportedIncidents to ApplicationAdministrators by Over 50%*

•Reduce Problem ResolutionTimes by Over 50%*

• Increase Administrator Productivity by over 25%*

•10 – 18 months payback*

* actual savings, productivity improvements, and payback period may vary

Sample Customers…

<Insert Picture Here>

“Implementing Application Management Pack

for Oracle E-Business Suite has allowed

GE Infrastructure to realize $200K annual

savings, 84% reduction in clone cycle time, and

75% reduction in resources”

Benjamin CabanasProgram Manager

GE Infrastructure

Testing Infrastructure Changes

• Real Application Testing

• Designed and optimized for testing database

tier infrastructure changes

Testing Application Changes• Application Testing Suite

• Ensure quality and performance with

end-to-end application testing

Test Data Management

• Data Masking Pack

• Achieve security & compliance objectives by

obfuscating sensitive data in test environments

• Enables secure, production-scale testing

Oracle Application Quality ManagementHigh quality testing for all tiers of application stack

Application Testing Suite vs. Real

Application Testing

Changes to Existing

Applications

New Application

Deployments

O/S

Storage

DBMS

Middleware

• Application Testing Suite provides a generic, broad testing solution significantly increasing the scope of testing

• When used with Data Masking Pack, Application Testing suite delivers high quality and secure testing

• Real Application Testing provides highest quality testing for the database tier for existing applications

RAT

Application Testing Suite

Application Testing Suite

……

ClientClient

…Client

Capture DB Workload

Real Application Testing with

Database Replay• Recreate actual production database workload in test environment

• Capture workload in production including critical concurrency

• Replay workload in test with production timing

• Analyze & fix issues before production

Middle Tier

Storage

Oracle DB

Replay DB Workload

Production Test

Test migration to RAC

0

20

40

60

80

Tim

e T

ak

en

(D

ays)

Install & Setup Understand

Application

Usage

Identify Key

Transactions

Generate

Workload

Run Test

DB Replay

Load Testing

2

20

54

80

2420

DB Replay: ½ month

Load Testing: 7 ½ months

Total Testing Time

500

Comparison of Load Testing & DB Replay

Testing e-Business Suite

Oracle E-Business Suite Certification of EBS 11i and R12

Business

Challenges

• Certify EBS release 11i, R12 with Oracle Database 11g

• Complex & large workload: More than 650K unique SQL

statements need to be validated

• Ensure application optimized for Oracle Database 11g

• Difficult to perform realistic and efficient testing with

previous (home-grown) tools

Solution

• Real Application Testing SPA to run regression tests and

identify performance deviations

• Regressions reported to base development for fixes

Business Results

• Reduced testing time from 21 to 2 days for each release

• Faster and higher quality testing

• Faster adoption and certification of newer features

Oracle Application Testing SuiteA powerful, integrated testing solution for ensuring

application quality, performance and reliability

Oracle Functional TestingAutomated functional and regression testing

Oracle Test ManagerTest process management, requirements and defect tracking

Oracle Load TestingAutomated load and performance testing

• Automates Oracle EBS

transactions for functional

testing and load testing

• Captures user interactions

with both Web and Forms

based UI components

• Provides custom test cases

to validate Web and Forms

components

• Supports Forms 10g (EBS

R12) and Forms 6i (EBS 11i)

on Sun JRE or JInitiator;

servlet or socket mode

Oracle Functional Testing for Oracle EBSAutomated Functional & Regression Testing

• Create realistic EBS

scenarios that utilize both

Web and Forms based apps

• Scale to thousands of

concurrent EBS users

• Monitor EBS server-side

performance and correlate to

end-user response times

• Leverage intuitive Web

console that promotes

collaborative testing

Oracle Load Testing for EBS

Data Masking

Development and Testing Database

Production Database

Benefits

Eliminate risk of moving sensitive data to dev & test environments

Enables production-scale (highest quality) testing without exposing sensitive data

Sophisticated masking capabilities for preserving application integrity

Mask related columns in the same way

Mask columns conditionally, e.g., apply different driver’s license format for each state

Mark columns as a group (compound mask), e.g., mask Address, City, State, Zip, together

Rich library with common masking formats, e.g., credit card numbers, SSN, etc.

LAST_NAME SSN SALARY

AGUILAR 203-33-3234 40,000

BENSON 323-22-2943 60,000

LAST_NAME SSN SALARY

SMITH 111—23-2667 40,000

JACKSON 734-34-1345 60,000

Oracle Helps You Maximize Customer Value

Avoids online revenue losses up to 25%

Cuts configuration management effort by 90%

Saves weeks on application testing time

Replaces manual tools with automation; saves time by 50%

Deploys SOA infrastructure 92% faster

Saves 80% time and effort for managing Databases

Improves IT productivity by 25%

Drives asset utilization up by 70%

Reduces Database testing time by 90%

Reduces provisioning effort by 75%

Saves $1.9 millionwith Oracle Enterprise Manager

Saves $170,000 per year with Oracle Enterprise Manager

Delivers 24/7 uptime with Oracle Enterprise Manager

Cuts application testing from weeks tohours

Reduces critical patching time by 80%

Questions?

For More Information

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