Resident Handbook For

Saddle Brook Apartments

Revised 5/6/11 1

Welcome to Saddle Brook Apartments. A community that makes you the difference!

Saddle Brook Apartments is an ideal home and the staff and maintenance team is dedicated to serve your needs. We hope that your living experience with us will be pleasant. This handbook is an outline of polices, guidelines and useful information to assure your comfort. Please be aware of the fact that this handbook will be updated as deemed necessary. This handbook provides you with supplemental rules, regulations and basic information that are part of your Lease and for your enjoyment.

♦ Be Considerate of Your Neighbors ♦ Take Proper Care of Your Apartment ♦ Pay Your Rent Prior to, or on the First of Each Month

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General Office Hours 8:00 A.M. - 5:30 P.M. Monday – Friday

10:00 A.M. – 5:00 P.M. Saturday & Sunday (Office Hours May Vary)

Important Telephone Numbers Office: (262) 523-0900 Fax: (262) 523-1988

After Hours Emergencies (262) 253-1995

Website: www.saddlebrook1@fred-inc.com

www.gmolitor@fred-inc.com (to reach manager)

Address: N24 W24242 Saddle Brook Drive Pewaukee, WI 53072

Revised 5/6/11 2

Important Phone Numbers Emergency 911 Leasing Center 262-523-0900 Emergency Maintenance / After Hours 262-253-1955 Wisconsin Gas & Electric 800-242-9137 Time Warner Cable 414-688-0502 AT&T – Telephone 800-924-1000 Milwaukee Journal Newspaper 414-224-2222 Pewaukee Elementary 262-691-2105

ext:2063 Horizon School (K-3) 262-691-2100

ext:3066 Asa Clark (7-8) 262-691-2100

ext:4067 Pewaukee High (9-12) 262-691-2100 Poison Control Center 800-815-8855 American Red Cross 414-342-8680 Waukesha Memorial Hospital 262-928-2000 Fire 262-523-4617 Police 262-691-0921

Revised 5/6/11 3

Community Information

Rent Payments Rent payments are due on the 1st of each calendar month throughout the term of the lease. Any rent payment received after the 5 th day of the month will receive a $25 late charge. If payment is still not received after the 10th day of the month there will be an additional late charge of $35. If we have not received a rent payment after the 12th day, double rent will be charged. Rent payment must be in the form of a personal check or money order and it should be paid to the Saddle Brook Office. You may drop off rent payments in the drop box located outside the Saddle Brook office or hand deliver to a team member in the office.

RETURNED CHECKS will be assessed a $25.00 service charge plus both the late payment penalties. We cannot redeposit your check or accept a personal check to pay for the returned amount. You must pay it by cashier’s check or money order. If a second check is returned, we

may not be able to extend the courtesy of accepting personal checks in the future. Make checks or money orders payable to Saddle Brook Apartments with your building and Apartment number in the bottom left hand section. For Example: 7-203 All other Mail and correspondence should be mailed to: Saddle Brook Apartments N24 W24242 Saddle Brook Drive Pewaukee, WI 53022

Keys & Remotes Upon moving in you will be given

Common Hall Units: 2 apartment keys, 1 mailbox key, 2 entry door keys & 1 garage remote Condo Style Units: 2 apartment keys, 2 garage remotes (THB2 only get 1) and then

everyone one gets 1 amenity key (to use for Fitness center and pool/spa)

All keys are required to be returned upon move out. If you need a replacement key you be charged the following for each:

Mail box key: $10.00

Apartment door key: $10.00 Common hall entry key: $10.00

Amenity key: $50.00 Garage remote: $45.00

For lock out & lock change fees please review page

Parking / Vehicles

The Common Hall units get 1 underground assigned parking spot in the garage and will have unlimited unassigned parking outside the building. The Condo style units get an attached 2 car garage (except THB 2 styles get 1 ½ car garage) and there are open unassigned parking spots

around each building. The only condo style units that are allowed to park behind there garage for additional parking have “Deer Park Drive” as part of the address. Residents will fill out a vehicle

registration form for the office to keep on record. With-in 24 hours of a snow fall you must move your vehicle that is parked outside, so the plows can clean the stalls and lots.

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No recreational vehicles (boats, trailers, etc) may be parked or stored in the parking area. Your vehicle must be in operating conditions at all times, and display current license plates. At no time are residents allowed to change oil, maintain or repair auto on the premises. Please keep in mind, driving of any vehicle at any time on the lawn areas of Saddle Brook is strictly prohibited. Anyone driving on the grass will be considered in breach of lease and will be held responsible for all lawn damages. Damage caused at move out will be charged to your security deposit.

Storage

Common hall units have lockers above the garage parking area (or) some are assigned a locker that has the apartment number on it in the garage area. The condo style units have shelving and storage

in the attached garage. Saddle Brook is NOT responsible for belongings placed in the storage lockers. We recommend not leaving loose items out and placing a lock on your personal storage unit.

Mail and Packages • Common Hall Buildings: Mail boxes are located in the front section of the building, where the

locked lobby is located. The mail boxes are labeled with your apartment number. If you get a newspaper, it will be left on the bench in the lobby. Upon move in you are provided 1 mail box key.

• Condo Style Buildings: Mail boxes are located outside your building and the mailboxes will have your address listed on wood posts. There is no key for the mail boxes. If you get a newspaper, it will be left in the green box under you unit number box.

• Packages: Packages that are too large to be put in your mail box by US Postal service will be brought to the office, and other delivery carriers such as UPS, Fed-Ex, DHL, Flower Deliveries, etc… will bring your packages by the office for us to sign and we lock them up in our mailroom. You may pick up your packages during normal business hours.

Fitness Center The fitness room is available from 6:00 a.m. – 10:00 p.m. Your amenity clubhouse key will give you access to the fitness center. Please use the gym wipes provided to wipe down the fitness equipment before and after you use. If you are new to physical fitness, please do not begin an exercise program without speaking to your doctor first. Saddle Brook is not responsible for accidents or injuries that occur in the Fitness Center.

Trash • Common Hall Building: Trash collection rooms are located at the far end of the garage,

closest to the garage door. It is each individual resident’s responsibility to place all trash in the dumpsters. Do not dispose of mattress, TV’s or furniture in the trash area. Common hall trash is picked up on Tuesdays and recyclables picked up on Fridays.

• Condo Style Buildings: Trash collection and the recycle bin are picked up on Monday. Use the trash bin and recycle container provided in your garage. Bring in your empty bins the same day as pick-up.

Please remember to discard all cardboard, newspaper, aluminum, tin, glass and plastics in the appropriately labeled receptacle. All other garbage must be bagged and tied before placing in the trash bin. Boxes and/or cardboard must be flattened and put in the labeled bins or next to your trash can flattened out.

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Helpful Tips 1. Your dishwasher only works if the wall light switch is turned to the up position. 2. The garbage disposal has a tiny reset button underneath. If during your stay, the disposal

appears not to be working try to reset it. 3. To clean your oven, take out the racks; push the “Auto Clean” and then “Start”. (The oven will

automatically lock on its own!) The self cleaning takes approx. 3 hours. When the oven unlocks, use a damp cloth to clean up the ash at the bottom of the oven.

Pool / Spa

The pool is open Memorial Day through Labor Day, weather permitting. The pool / spa hours are 10:00 a.m to 10:00 p.m. Your amenity clubhouse key will give your access

to the pool gate, located by the sidewalk on the side of the clubhouse. We ask all residents, to please use this gate when coming and going from the pool area.

Social Room The social room is available for your use to hold gathering of up to 30 people. Upon move-in every

unit is allowed one free use of the social room. After the first free use, it is a $75.00 fee to reserve the room for a party/gathering. The clubhouse closes at 10pm. Upon vacating the clubhouse room must

be left in the condition you received. Contact the leasing office to reserve the room.

Repairs & After Hour Emergency If you have an item in your apartment that needs repair, please call the Saddle Brook leasing office, you can leave a message or speak to an office team member. Your repair will be scheduled in the order received and completed within 24 to 48 business hours. If residents have an after-hour emergency they should call (262) 253-1995. All after hours emergency calls will be directed to our emergency answering service. An emergency is something that CANNOT wait, until the next business day. Emergency service is ONLY provided for:

1. No heat or No A/C and there is a medical issue 2. No hot water 3. Water Leaks 4. Lockouts

Smoking Smoking is NOT allowed in the common hallways, pool areas, fitness area, clubhouse, lobby areas or any other area where combustible materials are stored. No person shall smoke, carry, or have any lighted match, pipe, cigarette, or cigar in any common hallway. Any person(s) found smoking; carrying or having any lighted match, pipe, cigarette, or cigar in any area where smoking is prohibited is guilty of violating the FIRE PREVENTION CODE and shall be subject to all the penalties prescribed. Any person found to be disposing of matches, cigarette, or cigar butts on or over their patio or balcony is also in violation of the fire prevention code and subject to any penalty prescribed including eviction.

Pets Pets are not allowed on the property without the written permission of Management and payment of any applicable deposits and/or monthly pet fees. Management retains the right to revoke permission if the resident is unable to properly care for his/her pet thus causing damage to the apartment. Pet deposits are refunded when the residence is vacated minus any damage.

Revised 5/6/11 6

Grilling Laws

As of July 1, 2002, the state of Wisconsin has adopted The National Fire Protection Fire Prevention Code and the NFPA 101 Life Safety Code as the base codes for fire prevention and inspections. NFPA 1 Fire Prevention Code, Chapter 3 (3-4.7, 3-4.8) and address the use and storage of charcoal and gas grills at multi family dwellings. 3-4.7 – No charcoal burners shall be kindled or maintained on combustible balconies or within 10 ft. (3m) of combustible patios on ground floors. 3-4.8 – Cylinders having water capacities greater than 2.5 pounds (1 kg) (nominal 1 lb. 0.5 kg) LP-gas capacity shall not be located on balconies above the first floor that are attached to a multi family dwelling of three or more living units located one above the other. (Gas Grills) What does this mean to you? If you have a charcoal grill, it can only be used when it is pulled ten feet or more from the building. Any time there are hot or even glowing coals in the grill, it must be ten feet away from the building. If you have a gas grill, the grill can be operated ten feet from the building only. The cylinder, if larger than 1 pound cannot be stored on the balcony or patio.

Alarms, Sprinklers and Monthly Fire Alarm Testing There are fire alarm pulls in every building. Please use the pulls in the case of an emergency. By pulling the alarms it will alert everyone else in the building that they need to evacuate the building immediately. The Common hall building fire pulls, are connected to an alarm service that will call

911. The Condo style buildings are not connected and in the case of an emergency, please call 911 once you have vacated the building. We do perform required monthly fire alarm testing in the

common hall buildings. There are notes posted the day before we test through out the building. This is important and necessary procedure and may be loud, but it will be brief.

DO NOT touch, alter, hang any thing on or tamper with piece of fire equipment, such as

sprinkler heads, fire pulls, and fire extinguishers or lock boxes.

Rental Insurance When it comes to our clothing, jewelry, furniture, stereo, television and other personal belongings,

renting an apartment or house is no different than owning a home. You don’t want to face the cost of repairing or replacing them because of fire, theft, wind and other hazards. Please note that Fiduciary

Real Estate Development and Saddle Brook Apartments insurance does not cover your personal property; therefore you should have renter’s insurance to cover replacement of your belongings in the

event of fire or other disasters.

Move-in Inspection Checklist Upon move-in or at the time you signed your Lease, you received a Saddle Brook Move-In Inspection Checklist. Please make sure that you take the time to list any blemishes or note any repairs that we might have missed. It’s best if you complete this task before moving in your personal belongings. To protect your rights we need the Move-In Inspection Checklist returned to our office within seven (7) days of your move-in.

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In your Lease, you agreed that the cost of labor and materials for cleaning, repairing, and replacing items lost beyond normal wear and tear would be based on the apartment Move-In Inspection Checklist. Please fill it in carefully because you also agreed that any blanks left means that the item is in good working condition and that if the form is not returned, that the entire apartment is in good condition.

When you move out, your apartment will be re-inspected using the information supplied by you. Any unusual wear and tear and/or other damage occurring during your stay will be noted at the time of move-out and will be charged to your security deposit. Damage costs in excess of your security deposit will be due upon move-out.

Authorized Entry The Management Personnel reserve the right to enter your apartment without notice if there is a reasonable cause to believe that an emergency exists such as flood, water leak, and mechanical emergencies. At all other times, your permission will be requested or a 12 hour notice to enter

will be given.

Rules & Regulations Your apartment is your home and should be treated in that respect. Please respect the property and privacy of others. The following are expected to be followed. Violators will be first issued a written warning. If a second violation of the same nature occurs, further action will be taken and could include eviction procedures to commence.

1. The moving or removing of any furniture, boxes, or any articles to or from the building shall be done at reasonable hours.

2. Clothing, carpeting, etc. shall not be hung outside anywhere on the premises. 3. Before hanging or installing any fixtures, you must get permission from Saddle Brook

management. Anything that is permanently attached becomes Saddle Brook property, unless you can remove it without damage.

4. Do not use rubber backed mats on the kitchen/bath vinyl as they will leave a yellow stain. 5. Painting, varnishing, papering, and stenciling of walls are prohibited. 6. Non stick shelf liner is recommended. All shelf liner or contact paper must be removed

prior to move out or charges will occur. 7. Residents are not permitted to play in driveways or parking areas. Toys must not be left out

in parking areas or sidewalks. 8. Any damage to the property, such as Crayola marks, chalk marks, woodwork disfigured by

being hit with a hard object, broken windows, etc., must be repaired at the resident’s expense.

9. Do not run dishwashers, washing machines, dryers, vacuum, and garbage disposers past 10pm at night. The sounds vibrate though the floor and disrupt the neighbors.

10. Tenants are not allowed to alter the lock or install a new lock on any door of their unit. In an emergency, the safety and security of all residents depends on quick access to any apartment in the building.

11. Residents are responsible for their guest at all times. This includes volume levels, parking properly and coming and going from the buildings.

12. Do not put blue cleaning tabs in the toilet as it does more damage than good. It will leave blue rings and in the event of an overflow, it will stain the vinyl.

13. Residents must be with their guest at all times in the pool and exercise area. Do not give your key to your guest and tell them to come down by themselves. They will be asked politely to leave and not return unless you can accompany.

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Grades Early Childhood - 3 School Hours: 8:35am to 3:35pm 436 Lake Street Pewaukee, WI 53072 262-691-2100 Fax: 262-695-5002 Debra Ristow, Principal (x2063) Jodi Hackl, Asst. Principal (x2064) Pewaukee Lake Elem Information

Grades 4-6 School Hours: 8:35am to 3:35pm 458 Lake Street Pewaukee, WI 53072 262-691-2100 Fax: 262-695-5033 Sandie Carter, Principal (x3066) Horizon Elem. Information

Grades 7-8 School Hours: 7:30am to 2:45pm 472 Lake Street Pewaukee, WI 53072 262-691-2100 Fax:262-695-5004 Randy Daul, Principal (x4067) Jodi Hackl, Asst. Principal (x4066) Asa Clark MS Information

Grades 9-12 School Hours: 7:30am to 2:45pm 510 Lake Street Pewaukee, WI 53072 262-691-2100 Fax: 262-695-5006 Marty VanHulle, Principal (x6015) , Asst. Principal (x6014) Pewaukee HS Information

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Saddle Brook Apartments Pool Rules

Disregarding these rules will result in loss of Pool privileges.

For Your Safety and Enjoyment, It Is Required That All Residents Observe The Following

• No diving allowed. Be aware of depth markings. • Pool Hours are 10:00 AM to 10:00 PM • Guests are allowed at discretion of Management, maximum of 2 guests per apartment must be

accompanied by resident on lease. • Persons under the age of 16 must be accompanied by an adult resident. • No animals in pool or on pool deck. • Alcoholic beverages, chewing gum, or smoking are not permitted in the pool area. • No wet swim suits allowed in office, social room, or exercise areas. • Running or horseplay is strictly prohibited. • Appropriate swimwear required, swim diapers required when needed. • Only small flotation devices (such as water wings or small swim rings) allowed. • Glassware and bottles not permitted in the pool area. • Report any unsafe conditions or violations to the management immediately. • Always practice water safety and courtesy. • Shower before entering pool. • Individuals with open cuts, band aids, communicable disease, etc. should not use the pool. • Anyone violating pool rules or being disrespectful to others will be denied use of the pool. • Maximum capacity. 50 • Management reserves the right to establish new or change regulations at any time. • Swimming pool will close during inclement weather and during storm warnings. • No smoking is allowed in the pool area. • $50.00 CHARGE FOR LOSING POOL / FITNESS ROOM MASTER KEY

No lifeguard on duty

Individuals utilizing the facility do so at their own risk

Please Keep Gate Closed

Please review these regulations with all members of your household so that we may

all have a safe, enjoyable summer.

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Maintenance Procedures

Repairs If your apartment home requires service, please contact the office during normal business hours at (262) 523-0900. A Work Order will be filled out and given to a member of our maintenance staff. These forms document the work that our staff does and provides authorization for us to enter your apartment should you not be present. Being home to receive maintenance service is not necessary. Please avoid stopping our maintenance personnel and requesting repairs verbally, except in the case of an emergency.

Repairs will be completed promptly, provided that we have access to your residence, the necessary parts are readily available and that specialized tradesmen are not required. We will do our best to complete repairs within 24 hours after receiving your request. If we are unable to complete a service request in the allotted time, we will notify you of the cause for delay. Whether or not you are present when the repairs are made, a copy of the completed work request will be left in your residence.

Garbage Disposal Below are some helpful hints to make sure your garbage disposal stays in good working order:

1. Do all grinding using cold water. Hot water causes greases to enter the drain lines in a liquefied form only to coagulate further down in the pipes eventually leading to drain back-ups. Allow the cold water to run for 30 seconds after you turn off the garbage disposal.

2. Cut foods into small units before slowly placing them into the disposal. Avoid over packing the disposal, as this can cause the unit to work less effectively.

3. Avoid stringy vegetables such as celery, corn silk, carrot tops, onion stalks, or similar items into the disposal. ALSO NO BONES.

4. As a safety precaution, keep your hands above the splash guard of the drain at all times. If you feel your garbage disposal is not working properly please do not try to repair it your self. Call the office and we will have a Maintenance Technician repair it within 24 hours. Helpful hint: Grind up a lemon once a month or a tray of ice cubes to keep the garbage disposal smelling fresh and/or the clean the blades.

Dishwasher This appliance has a light switch locate on the wall between the upper and lower cabinets that needs to be on in order for it to work. Use only liquid dishwasher soap.

Air Conditioning and Heating Each apartment is equipped with a heating and cooling unit. This unit provides each apartment home with central air conditioning and gas forced air heat. The temperature in your apartment home can be controlled by using the thermostat. Please call the office if your unit is not functioning correctly.

Smoke Detectors

All apartments are equipped with smoke detectors. These MUST remain connected to comply with area fire safety regulations. In addition, keeping them working is protection for you and your family. To stop a smoke detector which has gone off because of a non-emergency reason, fan the detector with a towel to remove the smoke from the vicinity while you run the exhaust fans and open the windows. DO NOT OPEN YOUR APARTMENT DOOR. SMOKE FROM YOUR APARTMENT WILL SET OFF THE ALARM FOR THE ENTIRE BUILDING. If you still have problems, contact the maintenance staff as the smoke detector may have to be replaced.

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Lock Outs It happens to all of us. If you are locked out during our office hours, we will be glad to let you into your apartment at no charge! Otherwise, please call the office after hours and our answering service will be happy to page a Saddle Brook employee for you. Please supply them with the following information: Your name, apartment number and location where a member of our staff can meet you.

Fees associated with after hours lock outs: 1st lock out there is no charge to you within a 1 year time frame; any additional lock outs within a year, you will be charged $35.

Fees associated with changing locks during office hours: Apartments with 1 lock you will be charged $25; apartments with 2 locks you will be charged $50.

Fees associated with changing locks after hours: You will be charged $80 regardless of number of locks.

When a new set of keys is made, each Lessee is given the new set of keys unless a Roommate Release Agreement is signed.

Emergency Procedures

Though we hope that we will never have to use the following procedures, it is always best to be prepared. Please read the emergency procedures carefully. As an added safety measure, purchase a fire extinguisher for your apartment. Explore the building noting the locations of hallway fire extinguishers, emergency pull stations and emergency exits.

Fire When the Fire Alarm sounds or you discover a fire:

♦ If your door does not feel hot from the inside, it is probably safe to open your door. Leave your apartment and close door. Do not return to your apartment until instructed to do so.

1. Leave through the nearest safe door or window. Do not use elevators, instead use stairwells.

2. Pull the fire alarm and call the Fire Department to report the fire from a safe location. 3. Report anyone missing to the Fire Department. 4. Notify the Management as soon as possible after calling the Fire Department.

♦ If your door does feel hot from the inside, do not open the door. Follow the steps below until help reaches you.

1. Put a wet rug or towel at the bottom of the door to prevent smoke from entering your apartment.

2. If it becomes smoky in your apartment, open the window or sliding door to provide fresh air and call for help. If possible, leave the building through the window or patio door.

3. If you must jump from a second or third floor, throw a mattress out to provide a cushioned landing.

Tornadoes and Violent Weather During violent weather, areas which are located at the core of your apartment are best to be in to avoid broken glass and blowing objects. Bathrooms are usually good locations. Take flashlights, candles, and portable radios in case of power outage. The underground parking area is considered a safe area.

Power Outages & Gas Leaks It is always helpful to have on hand either emergency candles or a flashlight. If a power outage occurs or you suspect a gas leak remain calm and telephone Wisconsin Gas and Electric at 1-800-242-9137 to report the power outage or gas smell.

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Welcome Home

We’re glad you choose Saddle Brook Apartments as your new home. We hope you will find that it offers the very best of living experiences.

If there is anything we can do for you, don’t hesitate to call or stop in the leasing office. Our door is always open!!

Surely your friends will be jealous when you tell them about your

wonderful new apartment here at Saddle Brook Apartments.

Ease their envy – refer them to lease at Saddle Brook on a 12 month lease, you’ll get a neighbor you already know and receive a $200 rent credit the

month following your referrals move in. Contact the leasing office for further details on our referral program.

Appeals Management can handle all problems you may have with your residence. However, should you feel you were not treated fairly, please write to:

Fiduciary Real Estate Management, Inc. Director of Property Management

789 N. Water Street, Suite 200 Milwaukee, WI 53202

All situations will be handled promptly and responded to in writing.

Thank you again for making Saddle Brook Apartments your home! We look forward to serving you as best as we can!

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Buzz Connect/ Pilgrim Message Center

Emergencies to be called out: § Fire § No Heat § No A/C (only if health problem) § Any Water Leaks § Flood (including major pipe or roof leak) § No Hot Water § Toilet Not Working (if they only have one) § Drain Backing Up (not slow drain) § No Light in Hallways or Outside § No Electricity § Refrigerator Out of Order § Lock Out § Any Elevator Issue § Stuck in Garage & Can’t Get Out § If Garage Door Keeps Opening/ Closing § Any Move-Ins (suppose to meet someone from the property)