Upload
others
View
5
Download
0
Embed Size (px)
Citation preview
Sabrina Kiser, MSW
National Pathway of Hope Coordinator
The Salvation Army, National Headquarters
Objectives
Pathway of Hope and The Salvation Army
Approach
Vocabulary
Client Experience
How is this different
Numbers
Wrap up
Questions
Mission Statement
Pathway of Hope is an approach that provides targeted services to families with a desire to take action to break the cycle of crises and enable a path out of intergenerational poverty. The Core Elements of Pathway of Hope are as follows: • Provide targeted services to families with a desire to take action,
changing life trajectories and increasing hope. • Bring all the Army’s internal resources to bear, aligning them to
the needs of clients and focused on outcomes. • Catalyze community collaboration in service of shared clients
2010 2011 2012 2013 2014 2015
NAB “Bold Goal”
USC “Big Idea” & Pilot
USC Scales Up
National roll out approved
National Scaling Plan developed & approved
4 Territories rolling out
USW rolls out
USS & USE rolls out
Timeline
Why The Salvation Army?
Geographic reach Nearly 7,600 centers of operation across the United States,
touching every zip code
Critical services platform-at scale Last year The Army provided nearly 10 million nights of lodging and 60 million meals
through its existing service platform
Trusted resource 30 million people served by The Army last year
Approach
4. Sufficiency
1. Crisis
…is grounded in The Army’s material assistance services, and uses external community resources
…is a strengths-based case management that links clients with resources
…empowers families with hope to address their barriers to reach stability
…addresses intergenerational poverty by focusing on families with children
…utilizes codified training, processes and tools to support learning, implementation, fidelity, and scalability
Pathway of Hope
Vocabulary
Approach
Targeted services
Families
Intergenerational poverty
Outcomes
Catalyze community collaboration
Strengths-based case management
Barriers
Empower
Process
Follow up
Completion
3 month reporting
Goal Planning
Assessments
Determine Fit
Identify Clients
Assessments
What are we looking at? What measurements are we getting?
Progression Along the Pathway of
Hope
Self Sufficiency
Matrix
Reduction in Barriers Faced
Goal Plan
Action Steps Achieved
Increased Hope
Herth Hope Index
Client Survey
Positive Intergenerational
Impact
Self Sufficiency
Matrix
Income
Post POH Survey
Reduction in Number of Visits
Pathway of Hope Client
Tracking
How is The Salvation Army accomplishing this work?
Culture Shift
From
From
From
To
To
To
Serving
Outputs
Solving
Outcomes
Local goals
Shared Vision
Team approach
Client
Case Worker
Officers
Social Services
Office Staff
Volunteers
Advisory Board
Members
Corps Members
Local Businesses
Service Organizations
Government agencies
Coalitions
Reallocation of Internal Resources
Shift staff responsibilities, especially front office and Officers
Use skilled Advisory Board members for support and consultation Recruit volunteers from the corps to assist with needs such as transportation or donated goods
Utilize interns in Social Work or related degree programs
Community Collaboration
Non-profit Service Organizations
Faith based organizations and places of worship
Local businesses
Public agencies
Educational institutions
Foundations
EAST SOUTH WEST CENTRAL Total
Trained 46 21 31 255 353
Implementing 25 12 13 200 250
Corps Implementation
EAST SOUTH WEST CENTRAL Total
Enrolled 121 90 134 1653 1998
Goals Established 58 55 33 1242 1388
Completed 15 2 1 343 361
Client totals
Goals
Clients
Caseworkers
The Initiative
The Organization
Change
I F H E H A S L O S T A L L H E A R T, A N D H O P E , A N D P O W E R T O H E L P H I M S E L F … H E M U S T B E I N S P I R E D W I T H H O P E A N D H AV E C R E AT E D W I T H I N H I M T H E A M B I T I O N T O R I S E ; O T H E RW I S E H E W I L L N E V E R G E T O U T O F T H E H O R R I B L E P I T. – W I L L I A M B O O T H