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Saad AhmadSoftware Engineer
Address: P.O. Box 34740 Dubai, UAE
Nationality: American Citizen (USA)
Date of Birth: 23 July, 1987
Mobile: (+971) 050-2791431
Email: [email protected]
Summary
Software engineer interested in developing real-time applications with 5 years
7 months of work experience in software diagnostics, problem solving, data
analysis and application development. Most experience in Java software
development. Currently in the UAE and available immediately.
Education
Bachelor of Science - Computer Science
Software Engineering Specialty
University of Northern Iowa,
Cedar Falls Iowa, USA
Graduation Date: May 2011
Technical and Interpersonal Skills
Excellent communication and
relationship building skills
Software and hardware
diagnostics
Direct client relations
Product sales experience
Programming language
proficiency: C++, C#, Java,
ADA, PL/SQL
Website development skills:
CSS, HTML5, PHP, Javascript
Familiarity with Java EE, SAP
and Oracle ERP systems
Proven ability to communicate
effectively with all levels of
employees and management
Professional Experience - LinkedIn
Andersen Corporation - Andersen Windows and Doors (AW) HGS Waterloo Iowa USA, February 2012 – January 2015
Andersen Knowledge Management Team - E-Gain Author Responsibilities - Web development, UML Process development,
Article Authoring, Business Intelligence - Knowledge Management
Reduced corporate costs by increasing solution centers' efficiency - provided agents quick access to diagnostic material and procedures
Increased corporate revenue by developing web-based knowledge - provided customer access to self-help diagnostic and sales material
Andersen Support Specialist - Help Desk Team Responsibilities - Technical support, Software diagnostics,
Training Reduced escalation costs by enhancing help desk team's
capabilities - created training material and diagnostic pathways for Help Desk Team
Promoted to Knowledge Management Team
Andersen Solution Center - Senior Technician Responsibilities - Field support, Senior technician, Product
specialist, Architect support, Dealer support, Sales representative support
Repeatedly recognized for accurate diagnostics and issue resolution
Promoted to Help Desk Team
Andersen Solution Center - Technician Responsibilities – Diagnose product and submit part orders for
customers Set new benchmarks by frequently exceeding quality metrics
with regards to order accuracy and problem resolution Promoted to Senior Technician
Internal Revenue Service (IRS) - PTIN Foreign ApplicationsHGS Waterloo Iowa USA, October 2011 – February 2012PTIN Foreign Applications Group
Responsibilities - Process application paperwork, Answer queries regarding IRS notices, application process and application status
Computer Programmer and Application DeveloperUniversity of Northern Iowa, USA, Aug 2007 – Dec 2009
Responsibilities - Develop XML reports and maintain financial database
Developed documented and maintained Oracle application packages
Extracurricular Activities
Application Programming 3D Graphics Design 3D Modeling with Blender
Project Specification Computer Repair Martial Arts Instruction
Personal Details
Email Address: [email protected] Number: (+971) 050 2791431Date of Birth: 23 July, 1987City of Birth: Sacramento, California, USANationality: American Citizen (USA)Drivers License: American Driver's LicensePassport: American Passport (USA)
Religion: MuslimMarital Status: Single
Languages: English – FluentUrdu – IntermediateSpanish – IntermediateArabic – Beginner
References
Shalane McCarty – Knowledge Management LeadAndersen Windows - Bayport, Minnesota, USA+1 (651) [email protected]
Kristen Reade - Account ExecutiveHGS Waterloo Iowa, USA+1 (319) [email protected]
Adam Schmidt - Team Leader, OperationsHGS Waterloo Iowa, USA+1 (319) [email protected]
