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Presentation Prepared for: SA IT SERVICES

Presented by: Charles Mason

December 9, 2010

WHY SA IT SERVICES?

www.saitservices.comPROPRIETARY INFORMATION

SERVICES OVERVIEW

Our goal is simple: we want to provide you with the highest possible value while exceeding your

expectations, all for the most affordable price. We build trust through relationships, and want to continue to

earn your business.

• SA IT has been in business for 20 years. We are a

known player in the Service Industry.

• SA guarantees the quality of our service

• SA IT has a 20,000 square foot enterprise scale

warehouse that provides nationwide shipping of

your repaired equipment. We can quickly add value

with turn-key solutions that have been developed

across our 20-years of experience.

• SA IT has Call Center Agents dedicated to

processing incoming Depot service calls.

• SA IT’s Technicians are certified to provide

warranty repairs and service on Dell and HP

desktops, laptops, printers, and applicable

servers. Each Technician has sufficient

experience and/or certifications for various

other printer repair necessary to support the

Customer's environment.

• SA IT offers Depot and Customer Replaceable

Unit Operation

• Enterprise-ready

SA IT’s 20 year history assisting Enterprise Clients deliver exceptional service can help your company

increase their return on investment of its IT spending and focus on keeping their members in constant

touch with the demands of the RTO industry.

SERVICE COVERAGE - NATIONWIDE

www.saitservices.comPROPRIETARY INFORMATION

SERVICES OVERVIEW

• Over 750 resources in the US

• All employees are full-time, SA does not use temp services

• Coverage across all states including Alaska

• Leveraged resource pool

• Full OEM & industry certifications

• Dedicated SWAT teams

CORE COMPETENCIES

www.saitservices.comPROPRIETARY INFORMATION

SERVICES OVERVIEW

• Migration and Deployments

• Depot Repair and Express Exchange Service

• Staging & Integration

• Software Development

• Asset Inventory

• Break/Fix

• IMAC Services (Install/Move/Add/Change)

• Professional Services

• Managed Services

KEY CLIENTS

www.saitservices.comPROPRIETARY INFORMATION

SERVICES OVERVIEW

SA IT currently provides services as either a direct or managed services partner to the following companies:

OEM CERTIFIED & AUTHORIZED WARRANY SERVICE PROVIDER

www.saitservices.comPROPRIETARY INFORMATION

SERVICES OVERVIEW

• DELL Certified – Desktop, Laptop, Server, Display, Printer

• HP Certified – Desktop, Laptop, Server, MFD, Display, Storage, Printer

• IBM Certified – Server, Storage, Printer

• Epson Certified – Printers, Validators, Point of Sale

• Xerox Certified – Printers and MFP devices

• Lexmark – Printers and MFP devices

• OkiData – Dot Matrix Printers

DEPOT SERVICES

www.saitservices.comPROPRIETARY INFORMATION

SERVICES OVERVIEW

SA IT provides break/fix and depot repair services to the Rent to Own industry. We are an Authorized WarrantyService Repair Center for manufacturers such as but not limited to DELL, HP/Compaq, and Toshiba. We also provideservice and repair for game consoles such as Nintendo Wii, Sony Playstation 2 & 3, and Microsoft XBOX 360. Ourenterprise scale warehouse is a 20,000 square foot Depot and Express Exchange facility that provides nationwideshipping of your repaired equipment. SA IT has the capability to service 50,000+ devices per month.

Benefits of Depot Services:

Technicians who are trained and certified

Secure area to perform work and store product

Ample parts inventory for quick repairs

Wholesale accessories available

Consistent quality repairs

Expert logistics and tracking capabilities

Shipping materials available

Disposal & recycling services offered

CUSTOMER SERVICE

www.saitservices.comPROPRIETARY INFORMATION

SERVICES OVERVIEW

SA IT provides two (2) methods for Clients to engage the appropriate technical resources, by phone and web viacustomized SharePoint site. An online internal call management system is utilized to monitor the status of allservice requests placed by each Customer. The toll free number is 877-756-4152 to reach the Call Center HelpDesk, and additional options will direct callers to the appropriate queue.

When a call comes into the Call Center Queue, Call Center Agentsprocess and dispatch service tickets according to your store’s servicerequirements.

Benefits of Customer Service:

• Excellent service from friendly, knowledgeable staff

• Call Center Agents triage incoming calls

• Arrange for pickup of equipment

• Track shipment of equipment

• Generate report on ticket activity

SUMMARY

www.saitservices.comPROPRIETARY INFORMATION

SERVICES OVERVIEW

SA IT’s business practice is to fix the customer, no matter what the effort. With over 300,000 clientusers and 500,000 devices supported throughout North America and Canada, SA IT Services is readyand capable to provide service and support for all facets of hardware requirements and operations.With SA’s global expansion, SA will be able to offer the same QOS across its international footprint aswell.

QUESTIONS?

CONTACT:

Charles Mason, Vice President Business Development/Depot

EMAIL: cmason@saitservices.com

CELL: (678) 491-8500