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Intellectual content contained within is the sole property of SA IT Services Confidential Information – Not for Distribution
Presentation Prepared for: [Customer Name]
SERVICES OVERVIEW
Presented by: [Presenter’s Name Here]
[Insert date Here]
CONTENT OVERVIEW
www.saitservices.comPROPRIETARY INFORMATION
SERVICES OVERVIEW
• Why SA IT Services
• Service Coverage – North America
• Strategic Global Expansion
• Core Competencies
• Key Clients
• OEM Certification
• Asset Inventory
• Managed Print Services
• SMrT MOVr
• Summary
WHY SA IT SERVICES?
www.saitservices.comPROPRIETARY INFORMATION
SERVICES OVERVIEW
Our goal is simple: we want to provide you with the highest possible value while exceeding your expectations, all for the most affordable price. We build trust through relationships, and want to continue to earn your business.
• SA IT has been in business for 20 years. We are a known player in the Service Industry.
• SA guarantees the quality of our service
• Unlike other service companies, SA IT has developed a “suite” of SW utilities to “add value” to our managed service offerings:
Migration tools Virtualization tools Multi-lingual customer portal
• Nationwide footprint of over 750 Full-Time technical resources that are direct badged employees;
• Direct-Link Case Exchange
• Full Service Call Center and Dispatching Operation
• Depot and Customer Replaceable Unit Operation
• Hardware Break/Fix and IMAC services for PC/Laptop; Copier/Printers; POS; and Servers
• Enterprise-ready
• Can Support white-space and satellite areas across the US and CAN territory
SERVICE COVERAGE - NATIONWIDE
www.saitservices.comPROPRIETARY INFORMATION
SERVICES OVERVIEW
• Over 750 resources in the US
• All employees are full-time, SA does not use temp services
• Coverage across all states including Alaska
• Leveraged resource pool
• Full OEM & industry certifications
• Dedicated SWAT teams
SERVICE COVERAGE - NATIONWIDE
www.saitservices.comPROPRIETARY INFORMATION
SERVICES OVERVIEW
SA currently supports the US and CAN territories, and will also be launching it’s global arm across South America, Asia, and Europe.
Coverage
Current Operations
Launching Q3 2010
CORE COMPETENCIES
www.saitservices.comPROPRIETARY INFORMATION
SERVICES OVERVIEW
• Migration and Deployments
• Depot Repair and Express Exchange Service
• Staging & Integration
• Software Development
• Asset Inventory
• Break/Fix
• IMAC Services (Install/Move/Add/Change)
• Professional Services
• Managed Services
KEY CLIENTS
www.saitservices.comPROPRIETARY INFORMATION
SERVICES OVERVIEW
SA IT currently provides services as either a direct or managed services partner to the following companies:
OEM CERTIFIED & AUTHORIZED WARRANY SERVICE PROVIDER
www.saitservices.comPROPRIETARY INFORMATION
SERVICES OVERVIEW
• DELL Certified – Desktop, Laptop, Server, Display, Printer
• HP Certified – Desktop, Laptop, Server, MFD, Display,
Storage, Printer
• IBM Certified – Server, Storage, Printer
• Epson Certified – Printers, Validators, Point of Sale
• Xerox Certified – Printers and MFP devices
• Lexmark – Printers and MFP devices
• OkiData – Dot Matrix Printers
ASSET INVENTORY
www.saitservices.comPROPRIETARY INFORMATION
SERVICES OVERVIEW
SA’s Asset Inventory Services platform has been developed to provide its customers with one thing … absolute confidence.
Company’s lose billions of dollars each year due to asset management inefficiency which spill-over into unforeseen tax overpayment. For service organizations, all assets must be tracked in order to offer support programs for your customer’s equipment fleet.
Key Benefits:• Populate your system with a clean baseline inventory• Locate and identify IT Assets in use• Update equipment movement• Account for assets lost or previously surpluses• Transfer assets to other departments• Validation of Asset Management System Accuracy• Mitigate Personal Property Taxes• Regulatory compliance audits: Sarbanes-Oxley and GASB 34• Government or Corporate Mandates• Asset Utilization / Redeployment• Purchasing efficiencies / Vendor Negotiation
These are just a few of the benefits that asset tracking plays a critical role in helping business eliminate inefficiencies that directly affect profitability
GLOBAL - ASSET INVENTORY
www.saitservices.comPROPRIETARY INFORMATION
SERVICES OVERVIEW
SA’s Asset Inventory Services platform can be deployed WORLDWIDE. Between a combination of international resources, SWAT teams, and Remote Inventory tools and processes, SA can inventory any asset… anywhere… at any time. All completed with absolute confidence.
SA has performed asset inventory projects ranging from 2,000 to over 100,000 assets across the globe utilizing both physical wall-to-wall, and advanced Remote Inventory processes. Key Features of SA’s Asset Inventory Platform:-Dedicated Customer portal for Remote Inventory events that is MULTI-LINGUAL-Proprietary software for asset capture inclusive of full reporting-Detailed QCP (Quality Control Plan) to ensure data quality-Customized 4-step Communication Plan for use across the customer community-Full QC-hold and QC-Validation scrub of all data prior to reporting-Customized asset tags per customer requirements-SLA and quality percentage that is GUARENTEED
SA works closely with all parties to ensure that all inventories are signed-off and approved by the customer before we consider it complete. SA realizes that quality is measured by customer satisfaction… period.
MANAGED PRINT SERVICES
www.saitservices.comPROPRIETARY INFORMATION
SERVICES OVERVIEW
With two decades of experience in Printer Services and a proven track record, our reputation in the MPS space for providing efficiency and cost improvements is unmatched. We guarantee the quality of our work, and afford our clients the opportunity to realize significant printing and imaging savings across their device fleet.
Trust your Fleet to the Experts
• SA IT Services has an employee base of over 750 badged resources that are OEM Certified to maintain and repair your devices across the US and Canada.
• SA has managed and serviced devices for over 1 Billion pages printed.
• SA has successfully completed Optimization projects of over 60,000 devices for a SINGLE customer.
• SA utilizes a custom application to proactively monitor devices to identify issues BEFORE they impact your environment.
MANAGED PRINT SERVICES
www.saitservices.comPROPRIETARY INFORMATION
SERVICES OVERVIEW
SERVICES
• Copier, printer, and malfunction document center repair
• Ink and toner supplies delivered, including OEM standard
• Warranty and non-warranty break-fix repair
• Remote monitoring• Preventative maintenance• IMACD services• Refresh and optimization• Reporting and analytics• Hot-swap and spare devices• Parts stocking for CRU
OEM’s
Hewlett-PackardLexmark
DellXerox
OkidataKonica Minolta
RichoCanonBrotherEpson
MANAGED PRINT SERVICES
www.saitservices.comPROPRIETARY INFORMATION
SERVICES OVERVIEW
MPS results that you can see immediately….
Predictable Costs • Fixed Price-per-Click (PPC) – costs stay static for forecasting power. Page counts
are read automatically to ensure that you only pay for what you print • Integrated Supplies Ordering – With proactive fulfillment processes, you know
what’s being ordered, and why. No more out of control Color printing!
Service you can depend on • All Break-Fix and Preventative Maintenance services are included in the monthly
PPC fee. • Warranty and Non-Warranty parts – regardless of warranty status, all parts costs
and shipping are included to ensure the highest levels of device uptime
Consolidated & Integrated • Single point of contact for Supplies, Consumables, and Service• Reporting that you can trust – weekly and monthly reporting against the service
footprint to give you the detail needed to control your environment
www.saitservices.comPROPRIETARY INFORMATION
SERVICES OVERVIEW
SA has developed the SMrT MOVr software suite to specialize in enterprise-grade deployment/upgrade events with the least amount of user distraction in the industry. This utility ensures the highest availability; lowest physical interaction; and most complete migration event with absolutely no additional infrastructure.
Key Benefits:- Upgrade OS images complete with applications- Capture both encrypted and non-encrypted files- Perform both primary, and delta-data migrations with
absolutely no interference to customers- Perform either hundreds, or thousands of deployments in a
single day with repeatable results
By leveraging the functionality of SMrT MOVr for migration and deployment efforts, you can minimize associated effort; eradicate workflow risks; and reduce your overall costs dramatically.
UTILITY & OS TOOLS
www.saitservices.comPROPRIETARY INFORMATION
SERVICES OVERVIEW
SMrT MOVr Utility allows for total image capture; ensuring a flawless rollback. The image can be launched via a virtual session by clients or support personnel
• Disk mounting allows for drag-and-drop data movement
• Runs as a network based utility
• Utility and data reside in customer’s network
• Allows multiple operating system distributions from a secure network environment
• Network optimization for performance tuning at remote locations
• Additional tools for virtualization and image capture
SMrT MOVr Utility encapsulates the complete data image, capture, and build to restore feature.
www.saitservices.comPROPRIETARY INFORMATION
SERVICES OVERVIEW
• No change or additional infrastructure required – out of the box ready!• Perform both OS and Data restorations simultaneously• Complete migration events for remote users from a single console• Migrate power-users and developers with ease• Have users test-drive their new image/machine virtually, reducing next-day support
drastically
SA has taken its 20-years of experience and developed the SMrT MOVr application to offer best-in-class service across the migration/deployment tower with the customer’s experience in mind. Its ease of use, peak performance, features, and overall customer experience affords service providers the opportunity to successfully complete volumes never before possible. Additional benefits include:
**Schedule a demo and see what makes SMrT MOVr the most advanced migration and deployment tool in the industry today!
SUMMARY
www.saitservices.comPROPRIETARY INFORMATION
SERVICES OVERVIEW
SA IT’s business practice is to fix the customer, no matter what the effort. With over 300,000 client users and 500,000 devices supported throughout North America and Canada, SA IT Services is ready and capable to provide service and support for all facets of hardware requirements and operations. With SA’s global expansion, SA will be able to offer the same QOS across its international footprint as well.
QUESTIONS?
