S er v ic e S T IH L STIHL Service Communication Installing SSC ..... 4 3 Launching SSC..... 8 3.1 Selecting the catalog.....8 3.2 Selecting a product .....9 ... setting “STIHL Service

www.stihl.com

STIHL

Service

Communication

STIHL

SC

STIHL Service Communication

Manual

Version 5

V, © ANDREAS STIHL AG & Co. KG 2 / 64

Contents

1 System requirements ............................................................................................................... 4

1.1 Hardware ................................................................................................................................. 4

1.2 Operating system .................................................................................................................... 4

1.3 Additional software required .................................................................................................... 4

2 Installing SSC .......................................................................................................................... 4

3 Launching SSC ........................................................................................................................ 8

3.1 Selecting the catalog ............................................................................................................... 8

3.2 Selecting a product ................................................................................................................. 9

3.3 Selecting the spare parts list ................................................................................................. 10

4 Updating SSC ........................................................................................................................ 11

4.1 Checking for updates ............................................................................................................ 11

4.2 Extending the update license ................................................................................................ 11

4.3 Extending the license ............................................................................................................ 12

5 Spare parts list ....................................................................................................................... 14

5.1 Structure of screen and symbols ........................................................................................... 14

5.2 Displaying the spare parts list for one version of a product only ........................................... 17

5.3 Showing the use of a spare part or special tool .................................................................... 18

5.4 Exporting the spare parts list ................................................................................................. 19

6 Shopping cart......................................................................................................................... 22

6.1 Symbols ................................................................................................................................ 22

6.2 Adding a part to the shopping cart ........................................................................................ 22

6.3 Displaying and editing the shopping cart .............................................................................. 23

6.4 Saving the shopping cart ....................................................................................................... 24

6.5 Loading the shopping cart ..................................................................................................... 25

6.6 Exporting the shopping cart .................................................................................................. 27

7 Creating a request or order .................................................................................................... 28

8 Searching .............................................................................................................................. 30

8.1 Symbols ................................................................................................................................ 30

8.2 Quick search ......................................................................................................................... 30

8.3 Default search ....................................................................................................................... 32

9 Searching by serial numbers .................................................................................................. 33

9.1 Symbols ................................................................................................................................ 33

9.2 Showing spare parts list with serial number .......................................................................... 33


10 Record of changes ................................................................................................................. 36

10.1 Symbols ................................................................................................................................ 36

10.2 Displaying the record of changes .......................................................................................... 36

11 Price list ................................................................................................................................. 38

11.1 Symbols ................................................................................................................................ 38

11.2 Structure of a price list .......................................................................................................... 38

11.3 Importing the price list and calculating the extra charge ....................................................... 39

11.4 Changing the extra charge .................................................................................................... 41

11.5 Deleting the price list ............................................................................................................. 42

12 Stock management ................................................................................................................ 43

12.1 Import .................................................................................................................................... 43

12.1.1 Structure of import files ............................................................................................. 43

12.1.2 Manual import ............................................................................................................ 44

12.1.3 Automated import ...................................................................................................... 48

12.1.4 Displaying the imported data in SSC ......................................................................... 49

12.2 Export .................................................................................................................................... 50

13 Technical documentation and notes ....................................................................................... 53

13.1 Symbols ................................................................................................................................ 53

13.2 Showing Technical Information ............................................................................................. 53

13.3 Showing Workshop Manuals ................................................................................................. 54

13.4 Interactive instructional videos .............................................................................................. 55

13.5 Inserting notes ....................................................................................................................... 55

14 Favorites ................................................................................................................................ 57

14.1 Symbols ................................................................................................................................ 57

14.2 Creating Favorites ................................................................................................................. 58

14.3 Showing and editing Favorites .............................................................................................. 59

15 Profile settings ....................................................................................................................... 60

15.1 General settings .................................................................................................................... 60

15.2 Reset tables .......................................................................................................................... 61

15.3 Configure media .................................................................................................................... 62

15.4 Manage addresses ................................................................................................................ 62

16 Support .................................................................................................................................. 63


1 System requirements

1.1 Hardware

► CPU: 2 GHz

► 2 GB main memory

► 8 GB free hard disk memory per installation

1.2 Operating system

► Windows® 7

► Windows® 8

► Windows® 10

1.3 Additional software required

► Microsoft® .NET Framework 4.0 or higher

2 Installing SSC

► Insert DVD into the computer’s DVD drive.

► Call up DVD via Windows® Explorer.

Fig.1 Running Setup.exe

► Run “Setup.exe” file as Administrator.

A window opens. The window shows that SSC will now be installed.


Fig. 2 Starting installation

► Click on “Next”.

Fig. 3 Selecting the path

► Select the path where SSC is to be installed.

SSC will be installed on a default path. This can be changed.

An existing folder can be chosen or a new folder can be created.



Fig. 4 Creating a program group

You can assign a name to the SSC program group. This name will be needed in order to create

SSC desktop shortcuts or if installing SSC for multiple users. STIHL recommends using the default

setting “STIHL Service Communication”.


Fig. 5 Starting installation



Fig. 6 Installing SSC


SSC will now be installed. A bar displays the progress of installation. Installation takes

approximately 15 minutes. When installation has been successfully completed, a dialog box

opens.

Fig. 7 Installation successfully completed

► Click on “Finish”.

If the check box is checked, SSC will launch automatically.


3 Launching SSC

3.1 Selecting the catalog

► Launch SSC via the shortcut on the desktop or from the Start menu.

The SSC start screen will appear.

Fig. 8 Start screen

► Click on “Catalog”.

The available catalog will open.


3.2 Selecting a product

The STIHL MS 261 chain saw is used as an example.

It is also possible to search for a product via the Quick Search (C) – refer to 8.2.

Fig. 9 Product selection

► Select the product main group and the product group at the left-hand side “A” (here: chain

saws and gasoline chain saws).

► Select the product at the left-hand side “A” (here: MS 261, MS 261 C).

The product group and the product can also be selected in the central area “B”.

Fig. 10 Product selected

The overview of the illustrations for the product (a picture and a description in each case) is

displayed in the central area “B”.

A B

C B

C


Information, Technical Information, Workshop Manuals and notes about the product are displayed

at the right-hand side “C”.

3.3 Selecting the spare parts list

Fig. 11 Selecting the spare parts list

► Click on the description of the illustration in the central area “B” (here: crankcase).

or

► Double-click on the illustration of the spare parts list in the central area “B”.

The spare parts list opens.

B


4 Updating SSC

4.1 Checking for updates

► Click on “?” in the menu bar.

► Click on “Check for Updates”.

Fig. 12 Checking for updates

► The software is checked for available updates.

► Available updates are installed.

4.2 Extending the update license

An update license extension can only be done by DVD online users.

This function enables online updates to be downloaded in order to extend the software license.

► Request the license file via a STIHL subsidiary.

When you have received the file, carry out the following steps:


Fig. 13 – Extending SSC update license

► Click on “File” in the menu bar.

► Click on “Extend update license”

►

Fig. 14 – Extending the update license

► Select the license file via the symbol.

► Click “OK”.

4.3 Extending the license

The license extension will be performed if the user only uses the SSC offline.

It is a condition of the license extension that the user must have received the latest STIHL SSC

DVD.

After receiving the license file:

► Launch STIHL Service Communication (refer to 3 Launching SSC).


Figure 15: License extension

► Under “File” select the “Extend license” function.

Fig. 16 Selecting the license file

► The software expiration date is displayed [A]

► Select the license file via the button.

► Click on “OK” to confirm.

► The software license is valid for a further 365 days.

A


5 Spare parts list

5.1 Structure of screen and symbols

An enlarged view of the overview below can be found at the end of this Manual.

Fig. 17 Overview of spare parts list I

(A) Illustration

The illustration of the spare parts. You can use your mouse to enlarge, reduce or move the

illustration – refer to (E). Individual spare parts can be selected by clicking on the item number.

(B) Product navigation

The product hierarchy is displayed here from left to right. Each level in the hierarchy can be

clicked. The level in the hierarchy that has been clicked will then open.

(C) Spare parts list

All the spare parts in the selected spare parts list and Information documents are displayed here.

The selected spare part is highlighted in orange. You can specify which columns should be

displayed – refer to (D).

A

E

C

F

G

H

D

B


(D) Spare parts list functions

Copy selected item number

Copies the item number of the item selected in the spare parts list to the clipboard.

Add all parts to the shopping cart

Adds all the spare parts from the displayed spare parts list to the shopping cart.

Filter function

Toggles the table column filter function on and off.

Show and hide columns

Opens a window in which you can choose to hide or show columns in the table.

Copy table to clipboard

Copies the entire table of the displayed spare parts list to the clipboard.

Export table

Exports the entire table of the displayed spare parts list.

(E) Navigation functions

The navigation functions can also be enabled at the same time. The displayed area of the

illustration can be enlarged and moved at the same time.

Restore Home view.

Restores the initial view of the entire illustration.

Move area

Moves the view of the illustration vertically, horizontally and diagonally. Click on the

function and then hold down the mouse button while moving it. Click again to exit the

function.

Zoom in

Enlarges the illustration.

Zoom out

Makes the illustration smaller.

Focus spare part

Focuses the selected spare part in the illustration.


Select all spare parts

Selects all the spare parts in the illustration.

Show illustration only

Shows only the illustration. Click again to display the table again.

Show table only

Shows only the table. Click again to display the illustration again.

PDF export

Exports the displayed spare parts list as a PDF.

Alter spare parts list position

Arranges the spare parts list below the illustration.


Arranges the spare parts list to the right of the illustration.


Arranges the spare parts list to the left of the illustration.


Arranges the spare parts list above the illustration.

(F) Illustration overview

An orange area indicates which part of the full illustration is currently in visible focus. You can use

your mouse to move this area.

(G) Technical Information

Technical Information documents available for the selected spare part are shown here.

(H) Part details

The item number, the description and the quantity of the selected spare part are displayed here.

You have the option of adding the spare part to the shopping cart, displaying the use of the spare

part in the case of multiple uses, and adding the spare part to your Favorites.


5.2 Displaying the spare parts list for one version of a product only

Fig. 18 Selecting the version

► Select the top level of the required product.

► At the right-hand side, select the required version.

► Select the required spare parts list.

Fig. 19 Showing the version

► The spare parts list shows only those spare parts that can be used for that version of the

product (here: item number 1 is not displayed).


5.3 Showing the use of a spare part or special tool

Show installation locations

This shows the products and the assemblies in which the selected spare part is installed.

Fig. 20 Showing installation locations

► Click on the “Show installation locations” symbol.

A window will open.

Fig. 21 Showing installation locations

The installation locations of the part will be shown.


5.4 Exporting the spare parts list

Export table

Exports the entire table of the displayed spare parts list.

Fig. 22 Exporting the spare parts list

► Click on the “Export table” symbol.

A dialog box will open.


Fig. 23 Exporting the spare parts list

► Select the required file format.

► Click on “OK”.


If you export in “.csv” or “.xml” file format, the punctuation mark selected in the profile will be

inserted into the part numbers of the exported spare parts.

By default, the export file also contains the special tools needed. To export the spare parts list

without the special tools, the profile settings need to be altered.

► Click on “Profile”


► Disable the “Show special tools when exporting” option.

► Click on “Save”.

► Perform export as described.


6 Shopping cart

6.1 Symbols

Add to shopping cart

Adds the selected spare part to the shopping cart.

Edit part

Opens a window in which the quantity of the selected spare part can be edited.

Remove part

Deletes the selected spare part from the shopping cart.

6.2 Adding a part to the shopping cart

Fig. 24 Adding a part to the shopping cart

► Select spare part.

► Click on the “Add to shopping cart” symbol.

A dialog box opens where you can enter the quantity.


Fig. 25 Adding a part to the shopping cart

► Enter the required quantity.

► Click on “Add”.

The quantity of spare parts will be added to the shopping cart. The quantity of spare parts in the

shopping cart will be displayed in the overview.

6.3 Displaying and editing the shopping cart

Fig. 26 Displaying the shopping cart

► Click on “Shopping cart”.

The shopping cart will open. All the spare parts in the shopping cart will be displayed.

► Use the symbols (6.1) to edit the shopping cart.


6.4 Saving the shopping cart

Fig. 27 Saving the shopping cart

► Click on the “Save” symbol.

The check box next to “Shopping cart content” is checked by default.

► Click on “Save”.

A dialog box opens in which you can select the storage path.

► Select the path and the file name on the computer and confirm.

The shopping cart will be saved on the selected path in “.xml” file format.


6.5 Loading the shopping cart

Fig. 28 Loading the shopping cart

► Click on “Load”.

► Click on “Durchsuchen” (“Browse”).

A dialog box opens in which you can select the shopping cart you want to load.

► Select the required shopping cart in “.xml” file format.

► Click on “Load” in the central area of the screen.

A dialog box will appear.


Fig. 29 Loading the shopping cart

You have the choice of two options:

► “Add”: the shopping cart you have loaded will be added to the existing shopping cart.

► “Replace”: the existing shopping cart will be deleted and replaced by the shopping cart you

have loaded.

► Select the required option.


The shopping cart will be loaded.


6.6 Exporting the shopping cart

The shopping cart can be exported and thus transferred to other systems (B2B, etc.).

► Click on the “Export shopping cart” symbol, 6.1.


Fig. 30 Exporting the shopping cart



A dialog box opens in which you can select the storage path.

► Select the path and the file name on the computer and confirm.

The shopping cart will be exported to the selected path in the selected file format. A dialog box

will open. The file can be opened or saved.

If you export in “.csv” or “.xml” file format, the punctuation mark selected in the profile will be

inserted into the part numbers of the exported spare parts.


7 Creating a request or order

As soon as an offer or an order is created, the current shopping cart will be deleted. In order to

preserve the shopping cart it must first be saved and then reloaded after the offer or the invoice

has been created.

► Click on “Shopping cart”.

Fig. 31 Completing the shopping cart

► Edit the shopping cart as required.

Fig. 32 Selecting the address

► Click on “Select addresses”.

► Select the billing address and the delivery address.


You can either create new addresses or select them from the addresses managed under

“Profile”. Required fields for an offer or order are indicated with an asterisk “ * ”.

Fig. 33 Creating an offer or invoice

► Click on “Complete”.

An overview will be displayed.

► Under “File format” select “PDF”. The other options are disabled.

► Under “Type” select either “Request” or “Order”. This will appear later on the document

created.

► Click on “Send”.

A document will be created in “.pdf” file format.

A dialog box opens in which you can view or save the document that has been created.

The document has now been created and can be further processed.


8 Searching

8.1 Symbols

Reset search

Deletes all searches previously carried out.

Add search parameter

Opens a window in which the quantity of the selected spare part can be edited.

Delete search parameter

Deletes the selected spare part from the shopping cart.

8.2 Quick search

The Quick search can be used to search for products, spare parts lists, article numbers, notes and

descriptions.

Fig. 34 Quick search

► Enter the required search term in the Search bar (here: “Engine”).

You can enter the following search terms:

► Products: the spaces must be included when doing a search. For example, only

“MS 261 C” will produce a result. “MS261” or “MS 261C” will not produce any results.

► Article numbers: it is not necessary to include the spaces when doing a search. For

example, either “1141 967 1502” or “11419671502” will produce a result. It is not necessary

to enter the complete article number. The search will return all the article numbers

containing the string you entered. A search using wild card characters such as “*”, “?” or “+”

will not produce any results.


► Press “Enter”.

All article numbers and descriptions will be searched for the search term. The search result will

be displayed with the hits highlighted.

Fig. 35 Another quick search

The Quick Search will be saved. The search history will be displayed every time you do a new

Quick Search (here: a new search for “crankshaft”).

► To call up a previous search again: click on the required search at the left-hand side of the

screen.

► To clear the search history: click on the “Delete” symbol.


8.3 Default search

The default search can be used to search for products, article numbers, descriptions, notes and

Technical Information documents. The same restrictions apply to the search terms as in the case

of a Quick Search.

► Technical Information documents: do not enter leading zeros. To find Technical Information

06.2013, you should enter “6.2013”. The result will display all the spare parts to which that

Technical Information document is linked. Click on a spare part and call up the Technical

Information as described in section 13.2.

Fig. 36 Default search

► Click on “Search” in the menu bar.

► Select whether you want to search the description, the article number or the notices.

► Select the criteria for the search (“contains”, “equals”, “starts with”, “ends with”).

► Enter the search term.

► Click on “Search”.

The search starts and the search result will be displayed in the same way as with the Quick

Search.

You can use the “Add” and “Delete” symbols to carry out complex searches with “and/or” logic.


9 Searching by serial numbers

9.1 Symbols

STIHL parts symbol

This indicates that the spare part is the currently valid spare part for the serial number

searched for.

9.2 Showing spare parts list with serial number

Fig. 37 Entering the serial number

► Click on “Serial number”.

► Enter the serial number you want to search for. As soon as the correct number of digits has

been entered, the color of the input field changes to white.

► Click on “Search”.

The program will search for the serial number and the product that is found will be displayed. If

the serial number is not available SSC will display the message “Serial number not found”.

► Click on the product that has been found.

The product will open.

The serial number you enter must always consist of 9 digits. After a search if digits are removed

and a new search is run, the product previously found will continue to be displayed as the result

because the remaining digits are not a valid serial number. If the serial number search is called up

again, the last valid serial number will appear.


Fig. 38 Spare parts overview with serial number

► Click on the required spare parts list.

The spare parts list will be displayed.


Fig. 39 Spare parts list with serial number

The following information is available:

► Displayed spare parts: only those spare parts that can be used for the product version with

the serial number entered will be displayed.

► Spare parts with the STIHL parts symbol : these parts are currently valid spare parts in

this version of the product.

► Spare parts without the STIHL parts symbol : these parts are not specifically assigned

to a serial number. But since their use may still be permitted, these spare parts are not

hidden. To find out whether their use is permitted you need to search the technical

documents (Technical Information documents, Workshop Manuals, etc.).

► Serial number: the serial number searched for is shown here.

► Version: the product version with the serial number searched for is shown here.


10 Record of changes

10.1 Symbols

Call up record of changes

Opens the view showing the record of changes.

Add to shopping cart

Adds the selected spare part to the shopping cart.

10.2 Displaying the record of changes

If a record of changes is available for a spare part, the “Record of changes” symbol will appear in

the spare parts list.

Fig. 40 Opening the record of changes

► Click on the “Record of changes” symbol.

A window will open.


Fig. 41 Record of changes

The changes made to the selected part are shown. Technical Information documents describing

the particular change are shown and can be called up directly. Click on the “Add to shopping cart”

symbol to add the current spare part to the shopping cart.

► Click on “Close”.

The record of changes will close.

Fig. 42

Several records of changes may be available for a single part. These will be displayed at the top

left and can be selected.


11 Price list

11.1 Symbols

Delete the price list

Deletes all prices from the SSC database.

11.2 Structure of a price list

A price list must have a certain structure to allow it to be correctly processed and imported into

SSC.

Fig. 43 Structure of price list

The price list must start with the character sequence “prices:” (all lower case, followed by a colon).

Each price must appear on a new line. The data in the line must be separated by Tabs. Each line

must have the following structure from left to right:

► Manufacturer of spare part (“stihl” or “viking”)

► Tab

► Part number of spare part with no delimiters or spaces

► Tab

► Name of spare part

► Tab

► Price of spare part with no punctuation (example: € 12.50 1250)


11.3 Importing the price list and calculating the extra charge

Fig. 44 Importing the price list

► Click on “File” in the menu bar and then click on “Price Import”.


Fig. 45 Importing the price list

► Under “Price file” click on “...” (three dots).

A dialog box opens in which you can select the price file to be imported.

► Select the required price file in “.txt” file format. The “.csv” file format does not work.

The prices are shown in the dialog box.


Fig. 46 Calculating extra charges

An extra charge (markup) on the prices can be calculated. The purchase price (A) plus the extra

charge gives the retail price (B).

► Enter the required extra charge as a percentage.

The retail price (B) is immediately calculated in the dialog box.

► Click on “Import”.

The prices will be imported. A dialog box tells you when the import has been successfully

completed.

Fig. 47 Price list successfully imported

► Exit SSC and restart.

A B


Fig. 48 Displaying the prices

The purchase price and the retail price are available in the spare parts lists and in the shopping

cart. This view can be modified – refer to 15.1.

11.4 Changing the extra charge


A dialog box opens showing the current prices and the current extra charge.

Fig. 49 Changing the extra charge

► Enter the required new extra charge.

The new retail price is immediately calculated in the dialog box.

► Click on “Import”.


11.5 Deleting the price list


A dialog box opens showing the current prices and the current extra charge.

► Click on the “Delete price list” symbol.

All prices will be deleted.


12 Stock management

The “Stock management” plugin can be used to synchronize stock data from upstream

merchandise information systems with the SSC.

12.1 Import

The Import function loads stock data such as available quantities or storage locations from an

upstream system into the STIHL Service Communication system. Importing can be done manually

or automatically.

12.1.1 Structure of import files

To be able to import a file into the STIHL Service Communication system, it must fulfill the

following criteria:

► The file has been saved in a permitted file format

o Text file UNICODE (*.txt)

o Text file ANSI (*.asc)

o Excel text file (*.csv)

o Excel (*.xls)

► The contents of the file are structured according to the following rules:

o No more than 7 columns (permitted elements: warehouse, minimum quantity,

quantity ordered, quantity reserved, quantities available, part number, OEM)

o Columns separated by tab stops

o Individual data items are enclosed between quotation marks. The column

corresponding to “Reserved quantities” must not be enclosed between quotation

marks.

o The data in the columns “Stock”, “On order”, “Reserved” and “Min” must be positive

whole numbers.

► In the case of an automated import: there must be no delimiters in the file name.

Fig. 50 Example of import file


12.1.2 Manual import

Figure 51: Opening stock management

► Click on “File” in the menu bar.

► Open the “Stock Management” tab.

► A window opens.

Fig. 52 Selecting import

► In the “Type” mask, click on the arrow to open the dropdown menu.


► Select the “Import” option.

Fig. 53 Selecting the file

► Click on the symbol to select the file to be imported.

► When the file has been selected, another window opens.

Fig. 54 Selecting import data

A B

D

C


► Select the required combination from the unallocated columns (A) and the available

columns (B).

► Click on the right-pointing arrow to add the data to the data to be imported. The

combination of the two left-hand columns is shown in column (C).

► Repeat this procedure until all required rows have been selected.

► If the check box in field (D) is checked, the names of the attributes in field (A) will change to

match the names in “Column 1”, “Column 2”, “Column 3”, etc.

► If the imported file contains a heading row, the allocation described above will be performed

automatically.


Fig. 55 Ordering import data

► The check boxes [field A] enable you to select the data to be imported into the STIHL

Service Communication system. Data you do not want to import can be disabled by clicking

the box. The tick mark disappears from the check box.

► The fields selected on the left will be sorted in the Preview [field B] according to the order in

field A.

► You can use the arrow buttons to alter the way the fields are sorted in the Preview.

A

B

C

D


Alter field position

Move the selected field one position up

Alter field position

Move the selected field one position down

► Click on the attribute to be moved in field B. The row will be highlighted in blue.

► Keep clicking the Up or Down arrow buttons until the required position is reached.

► Do the same for the other fields until the required order has been achieved.

► Click on “OK” to confirm.

If any stock data from previous imports are still stored, these can be deleted if necessary by

clicking on the button [field C].

You can use the search mask [field D] to search for import file data in real time. As soon as a text

block or a numerical sequence is entered in the search mask, the number of possible results is

limited by the dynamic field.

Fig. 56 Dynamic search within the import file

Click on “Clear” [field A] if you want to reset the search request.

A


When all the data have been selected and sorted, click on “OK”.

Fig. 57 Confirming the import

► To continue the import: click on “Yes”.

► To cancel the import: click on “No” or “Cancel”.

Fig. 58 Stock data import successful


The Start screen opens.

The stock data import has been successfully completed and the data are available in the STIHL

Service Communication system (refer to section 12.1.4). STIHL recommends restarting STIHL

Service Communication.

12.1.3 Automated import

Instead of a manual import, the stock data can also be imported automatically.

The file must be saved in a valid file format and it must fulfill the required criteria (refer to 4.2).

To start the automated import, the file to be imported must be saved under the following file path:

[…]\bin\plugins\data

e.g. C:\Program Files (x86)\STIHL Service Communication\D-GB\bin\plugins\data

When the file is imported, the file is deleted from that folder.

If the file cannot be imported, the following error message appears:


Fig. 59 Automated import error message

Click on the log file to view the error report.

The file is then moved to the following folder:

[…]\bin\plugins\data\contaminated

e.g. C:\Program Files (x86)\STIHL Service Communication\D-GB\bin\plugins\data\contaminated

12.1.4 Displaying the imported data in SSC

If a stock data import has been carried out, the stock data will be shown as follows in the catalog:

Fig. 60 Stock data display

The imported stock data are shown in field A. All the fields in area A are freely editable and can, for

example, be edited directly in STIHL Service Communication after a stock withdrawal.

Details of availability and the storage location are also provided in the table in field B.

The stock on hand is indicated by colored highlighting to the right of the figure number in the

drawing.

A

B

C


► Green highlighting: the stock on hand is greater than the required minimum stock

► Yellow highlighting: the stock on hand is less than or equal to the required minimum stock

► Red highlighting: no more stock on hand.

12.2 Export

The Export function enables you to transfer part numbers together with stock data from STIHL

Service Communication to a downstream system.

Fig. 61: Opening stock management

► In the menu bar, click on “File”.

► Open the “Stock Management” tab.

► Another window opens.


Fig. 62 Starting export

► In the “Type” field [field A] select “Export” from the dropdown menu.

► In “Fields” [field B] select the data to be exported. You can use the arrow buttons to move

the highlighted field to another position as you wish (click once on the field).

Alter position of highlighted field

Move field one position up

Alter position of highlighted field

Move field one position down

► In field C click on the symbol.

► Select the required file path.

► Enter the file name.



► The Export function start screen will be displayed.

B

A

C


Fig. 63 Completing export

► Click on “OK” to export the files.

Fig. 64 Export successful


► The export has been successfully completed. The export file can be imported into a

downstream system.


13 Technical documentation and notes

13.1 Symbols

Show document

Opens the Technical Information document or the Workshop Manual or opens a dialog box

allowing you to save a Technical Information document or Workshop Manual.

Multiple documents available

Shows that several documents are available for the product, the spare parts list or the part.

Click on this symbol to display the documents at the right-hand side.

Edit note

Opens a dialog box in which you can edit a note.

13.2 Showing Technical Information

Fig. 65 Showing Technical Information

There is a choice of two options for showing Technical Information documents:

► Click on the “Show document” symbol. A dialog box will open. The Technical Information

document can be opened in “.pdf” file format or saved. You will need Adobe® Acrobat®

Reader in order to open it.

► Click on the Technical Information document number under “Technical Information” at the

right-hand side. The Technical Information document will open directly in SSC.

► Carry out your chosen option.

The Technical Information document will open.

It is also possible to show all the Technical Information documents relating to a product:


Fig. 66 Showing all Technical Information documents


All the Technical Information documents relating to the product are displayed under “Technical

Information” at the right-hand side.

13.3 Showing Workshop Manuals

Fig. 67 Showing Workshop Manuals


► Click on the Workshop Manual product name under “Workshop Manuals” at the right-hand

side.

The Workshop Manual will open directly in SSC.


13.4 Interactive instructional videos

If interactive instructional videos are available for a product these will be shown and can be called

up under “Workshop Manuals” at the right-hand side – refer to 13.3.

An active Internet connection is needed in order to show an interactive video.

13.5 Inserting notes

An individual note can be attached to any product, any spare parts list or any part.

Fig. 68 Opening a note

► Click on the “Edit note” symbol at the right-hand side.



Fig. 69 Inserting a note

► Type the required note.


Fig. 70 Note is displayed

The note is displayed under “Notes” at the right-hand side.


14 Favorites

You can use Favorites to find frequently used products, spare parts lists or parts quickly and easily

and navigate to them. The Favorites can be ordered as you wish.

14.1 Symbols

Add to Favorites

Labels a product, a spare parts list or a part as a Favorite or deletes that label again.

Favorite

Labels a favorite.

Move up one

Moves the highlighted item(s) up one place.

To top

Moves the highlighted item(s) to the top of the Favorites overview.

Move down one

Moves the highlighted item(s) down one place.

To foot

Moves the highlighted item(s) to the foot of the Favorites overview.

Delete Favorite

Deletes the Favorite label.


14.2 Creating Favorites

Fig. 71 Labeling as a Favorite

► Select the part to be labeled as a Favorite.

► Click on the “Add to Favorites” symbol at the right-hand side.

The symbol color changes from gray to yellow.

The part has been labeled as a Favorite.

Products, spare parts lists or documents can also be labeled as Favorites by following the same

procedure.


14.3 Showing and editing Favorites

Fig. 72 Showing Favorites

► Click on “Favorites” at the left-hand side.

The Favorites will open.

Fig. 73 Editing Favorites

► Use the symbols to edit the Favorites.

You can select one Favorite or several Favorites. You can use the symbols (refer to 14.1) to move

them up or down as required, or to delete them.

► Click on “Close”.


15 Profile settings

The profile settings can be used to customize SSC for the user.

15.1 General settings

Fig. 74 General settings

The following settings can be altered:

► Language: language in which the SSC menu appears. The names of the spare parts do not

change. The names of the spare parts can be changed under “Language” in the menu bar.

► Initial module: shows which window opens when SSC is launched.

► Initial catalog: shows which catalog is loaded when SSC is launched.

► Font size: alters the font size.

► Date format: alters the way the date is displayed. “dd” stands for day, “mm” for month and

“YYYY” for year

► Time format: alters the way the time is displayed. “ss” stands for seconds, “mm” for minutes

and “HH” for hours

► Decimal separator: alters the way decimals are displayed: 100,01 or 100.01

► Thousands separator: alters the way four-digit or multi-digit numbers are displayed: 10.000

or 10,000

► Width of navigation: indicates the width of the navigation area at the left-hand side in pixels.

► Show navigation as toolbar: minimizes the navigation at the left-hand side and shows

symbols instead.

► Width of sidebar: indicates the width of the sidebar at the right-hand side in pixels.


► Show sidebar as toolbar: minimizes the sidebar at the right-hand side and shows symbols

instead.

► Show version: if this function is enabled, the article number of the product version that has

been found will be displayed in the results of a serial number search.

Fig. 75 Showing the version

► Export punctuation mark: changes the delimiter used when exporting a shopping cart in

“.csv” file format. The “.txt” file format is unaffected.

► Show catalog date: if this function is enabled, the catalog production date will be shown.

► Show special tools at export: if this function is enabled, a spare parts list of the special tools

needed will be displayed when exporting.

The settings will be saved and altered.

► To reset the settings to the default, click on “Reset”.

15.2 Reset tables

All tables will be reset to the default. All filters etc. will be deleted.

Fig. 76 Reset tables

► Click on “Reset”.

All tables will be reset.


15.3 Configure media

► Do not alter the settings.

15.4 Manage addresses

All the addresses stored in SSC will be displayed. The addresses can be edited or new addresses

can be added.

Fig. 77 Managing addresses

► Click on “Add”.



Fig. 78 Entering an address

► Type in the required address.


The address will be saved and displayed.

► To alter or edit an address that has already been created, click on the required address.

A dialog box will open in which you can edit or delete the data.

16 Support

Further information is available at http://www.stihl.com/ssc

► If you have any questions that go beyond the scope of this documentation or to report a

malfunction, contact your STIHL subsidiary or importer.

http://www.stihl.com/ssc

Documents

S er v ic e S T IH L STIHL Service Communication Installing SSC ..... 4 3 Launching SSC..... 8 3.1 Selecting the catalog.....8 3.2 Selecting a product .....9 ... setting “STIHL Service