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    BusinessPlanPrimer 1

    OrientationWorkshop

    2007

    pathfinderwww.pathfinderonline.in

    Business Plan Primer

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    BusinessPlanPrimer 2

    Itinerary

    Day1

    Introductionto

    Business

    Plan

    [1.5

    hrs]

    30th

    July,

    2007

    ShowcasingofSampleBusinessPlansbyProf.RadhaIyer(FacultyforEntrepreneurship)

    AtalkbytheinhouseteamofSIMSRbyPrabalAgarwal,AbhisheshSharmaandPragyaGaur

    ConcludingRemarksDay2 BusinessPlanCaseDiscussion[2hrs] tobedecided

    PresentationsbySelectTeamsonCrystalWaterBusinessPlanCase TipsonEffectiveBusinessPlanWriting DiscussiononimportantsectionsofaBusinessPlan

    Day3SimulationofBusinessPlanCompetition tobedecided

    SelectteamswillberunthroughaseriesofmockBusinessPlancompetitionstohelpthemfine

    tunetheirBusinessPlansandalsotouchupontheirpresentation.

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    BusinessPlanPrimer 3

    BusinessPlan

    Task(AfterDay1):Eachteamconsistingofnotmorethan3membersareexpectedtoreviewthe

    followingBusinessPlanandprepareapresentationofnotmorethan5slides,highlightingthestrengths

    andweaknessesoftheBusinessPlanandhowitcanbefurtherimproved.

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    BusinessPlanPrimer 5

    Member3:HasaroundsixyearsexperienceinITindustryworkingwithSatyamComputers.His

    experiencevariesfrommanagingaccounts,handlingteamstocustomerrelationshipmanagement.He

    alsohasexposuretoSalesinIT.

    1.3TheBusinessContextPortablewatersupplyathomesincitieslikeChennaiisamajorconcernwithaveragespendingonwater

    rangingbetweenRupees10002000amonth.InChennaithegroundwaterlevelhasdeteriorated

    tremendouslyandinmanyplacesthewaterisextremelybrackishandnotfitfornormaluse.While

    drinkingwaterismainlypurchasedonadailybasisin20litrecan,thereisasyetnomeansofnormal

    portablewaterinplaceforusageinotherdomestichouseholdpurposes.

    Thereisanurgentneedtofindimmediateandlongtermsolutionsfortheproblem.Whileimmediate

    solutionsarebasedonthepurificationsystemsthatareavailableinthemarket,thelongtermsolution

    tothewaterproblemcanonlybefoundatthecommunityandthecitylevelthroughtechniqueslike

    WaterHarvesting

    and

    the

    Total

    Water

    Management.

    CWS

    realized

    the

    latent

    immediate

    need

    and

    the

    requirementforsomekindoflongtermsustainablesolutionslikeWasteWaterRecycling,Water

    Harvesting,etc.

    ThegrowingapartmentcultureincitieslikeChennaicoupledwithdeterioratingqualityofgroundwater

    supplyopensupanimmenseopportunityinprovidinganintegratedcustomizedandcosteffectivewater

    solutionsforbothdrinkingandbathroompurposes.Theideaistoconstructawaterpurificationsystem

    attheapartmenttanklevelitselfandsupplyfullytreated(drinkingandbathroomsupplyseparately)

    watertoalltheapartmentswhilebringingdownthecostsbymorethan50%.Theproductwillbesold

    underourownbrandname.Thelongtermplanistocovertheentiregamutofwaterserviceslikewater

    harvesting,waste

    water

    treatment,

    etc.

    and

    increase

    our

    pie

    in

    aburgeoning

    industry.

    TheevolutionofthecompanyfromaproductcustomizertotheWaterConsultantisshowninthefigure

    below

    ImmediateSolution SustainableSolution

    Apartmentunits,

    Recycleofwastewater,

    Restaurants,

    WaterHarvesting

    Expandtoother

    geographicalareaslike

    Hyderabad,Bangalore

    Wastewater

    Treatment,

    CommunityTreatment,

    etc.

    TotalWaterConsulting

    totheCorporateand

    GovernmentAgencies

    OneYear 12years 24years 5years

    1.4TheOpportunity

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    BusinessPlanPrimer 6

    Withthecompetitioninrealestateintensifyingdifferentiationcomesdowntothequalityofservices

    provided.Builders/RealEstatedealerswillreapbenefitsifexcellentwaterpurifiersystemsareapartof

    theirpackage.Hencethesituationcallsforacollaborationwiththeconstructionindustryandmakeita

    winwinsituationforboth.Thiswillprovideustheinitialtrust.

    Whatmakesthisindustrymoreinterestingisthattheneeditseekstocatertoisextremelycritical,but

    thereisalargescalediscontentmentamongthemasseswiththecurrentsolutions.Thecriticality

    discontentmentmatrixdiagramforpuredrinkingwatersolutionsisshowninFigure2.

    1.5OurSolutionAnysolutionforwaterpurificationshouldbebasedonthequalityofwater.Inwatertherearemainly

    threekindsofimpuritiesindifferentproportions.TheyareSuspendedParticles,DissolvedSolutesand

    thePathologicalimpurities.ThisissummarizedinFigure3.

    Criticality

    Discontent

    Figure2CriticalityDiscontentmentMatrix

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    Figure3Whatwe

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    wcompanie

    sinessPlanPrimer 7

    tintheloca

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    BusinessPlanPrimer 8

    consultedaleadingIndianmanufacturerofROmembranewhoisanindustrialsupplier.The

    companyisveryenthusiasticaboutenteringtheconsumermarketandnecessarysynergiescanarise

    withtheirtechnologyandoutknowledgeofthemarketandoperations.

    Whileresidential

    apartment

    are

    the

    primary

    targets

    initially,

    other

    institutions

    like

    schools,

    office,

    hotelswillbetargetedinthelongrun.Theindividualcomponentswillbeprocuredfromsuppliers

    andourtechnicalteamwillassembletheplant.Wewillalsohavenecessarymaintenancecontracts

    toprovidepostimplementationwarrantyandservicessupport.Asimplecalculationofthecost

    benefitisshownbelow

    1.7CostEffectivenessofCWSSolutionTotalno.offlats 20

    Averageno.ofoccupantsperflat 4

    Averagedrinkingwaterconsumption/perperson/perday 10litres

    Totaldrinking

    water

    consumption/day

    500

    Plantcapacity(litres/hr) 50

    Costoftheplant(Rupees) 200,000

    Onetimecostperflat(Rupees) 10,000

    Annualmaintenancecostperflat(Rupees) 1,000

    Averagemonthlydrinkingwaterbillforeachflatforthefirstyearincludingthe

    fixedcosts(Rupees)850

    Averagemonthlydrinkingwaterbillforeachflatfromthesecondyearonwards

    (Rupees)

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    BusinessPlanPrimer 9

    Numberof

    apartments

    Oursolutionis

    effective

    Current

    solutionis

    profitable

    1.8ProfitabilityProjectionsYear1 Year2 Year3

    NoofUnitssold 210 294 714

    EstimatedSales

    (Rupees)

    3,50,00,000

    11,55,00,000

    23,25,00,000

    NetProfit(Rupees) 42,98,000 1,84,24,7000 3,33,61,200

    Theinitialinvestmentsarenotgreatconsideringthatwewillnotbemanufacturingtheunits.The

    businessismoreofsalesandamarketingeffortandthereturnsifrealizedaregreatcomparedto

    initialinvestments.Foramoredetailedfinancialanalysisrefertotheattachedfinancialprojection

    report.

    2.0 Market AnalysisCWShasafocusonmeetingthedemandofaregularlocalresidentcustomerbase,mainlythoseof

    apartmentsandlargescalehousingcomplexes.CWSthenplanstoscaleupoperationstotarget

    hotels,officecomplexes,schools,etc.Thecompanyestimatesthat100%ofitsrevenuewillcome

    fromtheapartmentsandindependenthousesinitsfirstyearofoperation.

    2.1MarketProspects:

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    BusinessPlanPrimer 10

    Themarketprospectscanbeseparatedintothreedistinctcategories:

    1. Theusersofmineralandbottledwaterwhichisregularlysuppliedtothehomesinthe20litre

    jars.

    It

    costs

    amiddle

    class

    family

    between

    Rupees

    1000

    2000

    amonth

    which

    is

    very

    expensive.

    2. Thosewhofilterthemunicipalwaterorgroundwaterforbasichumanconsumption.Thisisasourcewhichisofteninadequate,notreliableandsubstandard.Alargesectionofthe

    populationarenotinapositiontogotforthecostlymineralwatersolutionshavetorelyon

    itandtheyusesomehometreatmentsolutionslikeAquaguard.Howeverthissolutionis

    beingrenderedineffectiveoflateinChennaibecauseofthedegradationofthesupply

    water.

    3. Oflatewaterinsomeareasisbeingrenderedunusableevenforbathroompurposesbecauseofthesaltytasteofthewaterandotherimpuritiesthatitcontainswhicharenot

    goodfor

    human

    usage.

    4. PlaceslikeChennaiarestrongmarketsforrecycledwaterforbasicdomesticpurposesduetothediminishingwatertableandacuteneedforwaterconservation.Hencerecycling

    opportunitiesareimmenseincitieslikeChennai.

    5. WiththegovernmentsmakingwaterharvestingcompulsoryinChennai,itgivesanopportunitytoexpandourscopeofwaterservices.

    Hencewearelookingatgraftingacompletesetofwatersolutionsforapartmentsandhighend

    housestostartwith.Therangeofservicestobeofferediscompletelyendtoendwithdrinking

    water,bathroomwaterandwaterforotherdomesticpurposescomingtothehousesthrough

    anintegrated

    supply

    mechanism

    via

    different

    piping

    systems.

    3.0 MarketSizeEstimation3.1TargetsegmentsTheinitialtargetsegmentwillbetheapartmentsandindependenthouses;lateronwewill

    reachouttoothersegmentslikeofficecomplexes,schools,hotels,restaurants.

    3.2Market

    Size

    AbriefestimationoftheChennaimarketsizeislistedbelow.

    3.3ChennaiMarket:Totalpopulation:59lakhs

    Noofhouseholdsbasedongrowthratessince1991:12lakhs

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    BusinessPlanPrimer 11

    PuccahouseholdsbasedonaverageurbanratesinIndia:12*0.80=9.6lakhs

    Middleclassandupperclasshouseholds2.4lakhs(25%approx)

    Assuming20flatsperapartment(avg)=4800apartments

    Schools3000(approx)

    Hotels

    500

    (approx)

    Restaurants500(approx)

    Officecomplexes2000(Noofficialdata)

    TotalMarketSize2,50,800(approx)

    Wehavetakentheapproximatenumbersofapartments,upperendhouseholds,schools,office

    complexesandhotelsintheChennaicitybasedonsomeavailablerealestatefiguresfromthe

    internet.Thecurrentnumbersinthedifferentsegmentsandthegrowthpatternoverthenext

    fewyearsisshowninthetablebelow.

    Potential

    Customers Current

    Number Percentage

    Growth 2005

    2006

    2007

    2008

    Apartments 3500.00 20% 4200 5040 6048 7258

    Upperend

    Households

    9600.00 5% 10080 10584 11113 11669

    Schools 3000.00 0% 3000 3000 3000 3000

    Office

    complexes

    2000.00 10.00% 2200 2420 2662 2928

    Hotels 500.00 5% 525 551 579 608

    Total 18600.00 20005 21595 23402 25462

    Inthefirstyearofoperation,wewilltakeaconservativeapproachandtargetonlythe

    apartments,individualhousesandtoalesserextenttheofficecomplexes.Thetargeted

    percentageforeachcategoryisenlistedbelow.

    Targetpercentageofdifferentsegments

    PotentialCustomers 2005 2006 2007 2008

    Apartments 5.00% 10% 20% 30%

    UpperendHouseholds 1.00% 3% 3% 5%

    Schools 0.00% 1% 3% 5%

    Officecomplexes

    1.00% 5% 10%

    15%

    Hotels 0.00% 1% 5% 7%

    Basedonthefiguresabove,wecalculatethetotalnumberofcustomersthatcanbetargetedin

    thedifferentsegmentsliketheapartments,theupperendhouseholds,schools,office

    complexesandthehotels.Thenumbersareshowninthetablebelow.

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    BusinessPlanPrimer 12

    Segmentwisemarketbasetargeted

    PotentialCustomers 2005 2006 2007 2008

    Apartments

    210 294 714

    959

    Upperend

    Households

    101 217 101 165

    Schools 0 30 60 60

    Officecomplexes 22 99 143 175

    Hotels 0 6 22 15

    Total 333 645 1040 1,375

    Hencethetotaltargetednumberinthefirstyearofoperationsis333,whichisaveryattractive

    propositionbyanystandards.Wehavearrivedatthisnumberbasedonveryconservativehit

    ratesof5%fortheapartmentsand1%forupperendindependenthouseswhichwethinkis

    definitelyachievable.

    3.4CompetitivePositioningCurrentlytheindustryiscompletelydominatedbyEurekaforbeswith75%ofthemarketshare.

    OtherdominantplayersareIonExchange,SoftelMachinesandSintexIndustries.Otherslike

    Usha,CromptonGreaveswiththeirproductsareverysmallplayers.Soweanalyzeourproducts

    onlyincomparisontoAquaGuard.

    AppendixIshowsthedetailsofvariousproductsavailableforthehouseholdunits.Thereare

    reallynoestablishedplayerscateringtotheneedsoflargeapartments.Itseemsthisisapartof

    thecompanysstrategynottotargettheapartmentsbecausethatwillcannibalizetheirexisting

    productssales.

    AquaGuard OurSolution

    1. Toocostlyifthenumberofusersgrowlarge

    2. Productsarenotcustomizableaccordingtothecustomerneeds

    3. Productscannotbeadoptedtothevariation

    in

    the

    water

    quality

    1. Itbecomescheaperandcheaperasthenumberofusersgrowlarge

    2. Itiscustomizableaccordingtotheneedsofthecustomers

    3. Itcanadopttothevariationinthewater

    quality

    and

    provide

    better

    solutiontotheproblem

    3.5MarketEntryBarriers:

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    BusinessPlanPrimer 13

    Theentrybarriersarelowinthisindustryasthetechnologyisnotpatentedandthetechnology

    iseasilyavailable.ItishighthoughforaplayerlikeAquaguardsinceitwillendupcannibalizing

    itsexistingmarket.

    Entrybarriers

    we

    can

    establish

    Brandname:ThereisalessontobelearntfromAquaGuardinthisrespect.Aquaguardhas

    moreorlessmonopolizedthewaterfiltermarketpurelybywayofanaggressivemarketingand

    salesstrategy.Sincethisisnotapatentedtechnologycreatingastrongsenseofbrandinthe

    shortesttimepossiblebecomesabsolutelynecessary.HenceCWSmarketingwillbevery

    aggressiveinthefirstyearofoperations.

    Servicereliability:ThisshouldbethefirmsUSPinthelongrunasitispredominantlyaservice

    orientedindustry.Regularcashflowscanbeensuredifservicequalitylevelsofthehighest

    standardsaremaintainedandthiswillbecomeastrongentrybarrierforothercompaniesto

    followsuit.

    Immediatepriceadvantage:Pricingshouldbecarefullydoneandsincethesolutionweare

    offeringisprettyuniqueinitself,wecancashinontheproductininitialstages,butthepricing

    hastobedoneratherconservativelytoensurecustomerretentionandloyaltyinthelongrunas

    mostourpotentialcustomerswillbebuilderswhocangiveusrepeatbusiness.

    CostAdvantage:SincewearesourcingthehightechnologyproductfromanIndiancompany,

    wecanhavecompetitiveadvantagewhencomparedtootherfirmswhoaremostlyimporting

    productsfromothercountries.WeareworkingonacontractwithPermionicstosupplythe

    requisite

    technology

    and

    initial

    training

    in

    service

    and

    maintenance.

    The

    response

    has

    been

    very

    positiveandthedealwillputusinatremendouscostadvantagepositionasthereverseosmosis

    technologyismostlyimportedcurrently.

    Customizedwaterservicesolutions:Providingcustomizedwatersolutionsforlargescale

    customerslikeapartmentsisveryimportantasthequalityofinputwaterindifferentareas

    differssubstantially.Thisisthefirststeptowardsbuildingcompetencyintheconsultingarm

    whichisoneofthelongtermobjectivesofCWS.

    4.0 StrategyandImplementation4.1AlliancesandpartnershipsInitiallythecompleteproductwillbesourcedfromaqualityIndianmanufacturer,Permionics.

    Wewillbrandtheproductandsellit.ThevaluepropositionforPermionicsiseconomiesofscale,

    widerrangeofsolutionsandentryintodifferentpurposeswithlittleornofocusinthedomestic

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    BusinessPlanPrimer 16

    water.Allthiswillbeunderasingleinstallationroof,inordertoprovidecustomizedwater

    suppliesforvariousdomesticpurposesathome.

    5.2PeopleInstallationpersonnel/TechnicalStaff:Currentlyweplanforatwopersonstaffinthis

    departmentfortheinitialrollout.Thestaffwouldalsoberesponsibleforattendingtocustomer

    complaintsandservicerequests.

    AdministrativeStaff:Weforeseetheneedforanaccountant,areceptionistandastewardin

    theinitialrollout.

    SalesStaff:Initiallyweplanforfivesalespersonnel.Weexpectabusinessturnoutratioof1:10.

    Thenumberofstaffwouldberevisedifweenvisageaneedforit.Futuregrowthandexpansion

    planswouldalsonecessitateanincreaseofstaffineachdepartment.

    5.3ProductionWehavenoproductionplansasofnow.Weplantooutsourcetheplumbingdutiestoa

    contractor.Infuturetocutcostswemayplantointegratetheplumbingstaffintoourcompany.

    5.4DistributionNoexternaldistributionchannelisneededcurrently.

    5.5CommunicationThestrategyinvolves:

    PersonalSales:Itinvolvespromotionbysalespersonnelanddistributionofproductbrochures.

    Media:NewspaperadsandFlyerstobedistributedinapartments.

    Packaging:Costsforlabelingandtrademark.

    5.6MilestonesTocreateandsustaincompetitiveadvantageinthismarketwehavetoexpandfastand

    simultaneouslybroaden

    our

    offerings

    range.

    SecondHalfoffirstyear:

    Weplantotapintoothersegmentslikeschoolsandrestaurants.Thiswouldenableusto

    increaseourmarketsizeandreduceourdependencyonasinglecustomersegment.

    SecondYear:

    WeplantoexpandtoanothercityHyderabadinIndiaandoffercustomizedsolutionsbasedon

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    BusinessPlanPrimer 17

    thewaterqualityandneedsofcustomersinHyderabad.Establishmentcostswouldbelesser

    thaninitialrolloutcostsofChennaibecauseofexperienceeffects.

    Leveragingontheacquiredexpertiseofofferingservicesfortwodifferentwatertypeswefirst

    planto

    expand

    into

    cities

    of

    similar

    water

    quality.

    Based

    on

    the

    success

    of

    our

    expansion

    strategyweplantoreplicateoutmodel,expandintoothercitiesanddiversifyourofferings.

    6.0RiskEvaluation

    6.1ReverseOsmosiscanbeslowandcostlyprocess

    TheROpurificationprocess(ifused)resultsineliminationofaround2025%ofinputwaterasa

    waste.Thiswastewatercannotbeusedfortoilerpurposeseither.Hence2025%morequantity

    ofwaterhastobepumpedthantheactualrequirement.Tomitigatethis,wastewaterhastobe

    divertedtoasoakingsumpwhichhelpsinconservingwater.Thisconservationprocesshelpsin

    reducingthewaterwasteto1015%.

    6.2Marketflooding:Sincethereisadesperateneedforhighendwatersolutions,thereisa

    threatofthemarketgettingfloodedwithalotoflocalplayers,mainlydistributorsofimported

    products.Theymaynotunderstandtheunderlyingtechnologyingreatdetailthoughandhence

    thisriskcanbemitigatedbyorganizingtheindustryandputtingacostefficientprocessinplace

    withhighservicestandards.

    6.3Politicalinterference:Sincewaterisanessentialcommodity,theincreasingscarcityof

    waterresourcesanddecreasingqualityofavailablewaterisbecomingapoliticalissuetothe

    extentof

    even

    election

    debates.

    Hence

    political

    interference

    may

    be

    apotential

    threat

    to

    the

    industryasawhole.Howeveramiablerelationshipswithpeopleinpowerwillgivethenecessary

    politicalclouttosailsmoothly.

    7.0ProjectedFinancials

    Theprojectedfinancialsforthecompanyareprovidedinthenextsheets

    (AllfiguresinRupeesexcepttheunitssold)

    1styear 2

    ndyear 3

    rdyear 4

    thyear

    Noofunitssold 210 294 714 959

    TotalRevenue

    SaleofUnits 58,680,000 129,608,325 259,417,950 369,261,148

    2,100,000 2,940,000 7,140,000

    SubTotal 58,680,000 131,708,325 262,357,950 376,401,148

    Costofgoodssold 26,250,000 36,750,000 89,250,000 119,910,000

    Costofinstallation 2,100,000 2,940,000 7,140,000 9,592,800

    GrossMargin 30,330,000 92,018,325 165,967,950 246,898,348

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    SG&A

    Salaries

    SalesForce 800,000 2,640,000 3,760,000 5,360,000

    Officestaff

    100,000 180,000 250,000

    100,000

    Subtotal 900,000 2,820,000 4,010,000 5,460,000

    Officeoverheads

    Rent 120,000 132,000 132,000 120,000

    Vehicle 120,000 132,000 132,000 120,000

    Furniture 150,000 15,000 20,000 68,333

    Stationeryand

    Promotional

    Literature

    100,000 110,000 120,000 130,000

    Subtotal 490,000 389,0000 404,000 301,667

    InventoryCost

    Warehouse

    120,000 120,000 120,000

    120,000Unitholdingcost 350,000 350,000 350,000 350,000

    Subtotal 470,000 470,000 470,000 470,000

    OperatingMargin 28,470,000 88,339,325 161,083,950 240,666,681

    Tax@30% 8,541,000 26,501,798 48,325,185 72,200,004

    IncomeafterTax 19,929,000 61,837,528 112,758,765 168,466,677

    (AllfiguresinRupeesexcepttheno.ofunitssold)

    SalesForceManagement

    Year1 Year2 Year3

    Numberof

    sales

    force

    5 15

    20

    Numberofdaysinayear 220 220 220

    Numberofvisitsmadeperday 3 3 3

    Totalnumberofvisitsmade 3,300 9,900 13,200

    Conversionrateassumption 1in15 1in15 1in15

    NumberofsaleinYear 200 660 880

    Conservativetargetof 200 625 850

    Salaryofthesalespersons 600,000 1,980,000 2,880,000

    Commissiontothesalesperson 200,000 660,000 880,000

    Totalexpensesonsales 800,000 2,640,000 3,760,000

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    BusinessPlanPrimer 19

    SuggestedReading

    Thesebooks

    are

    available

    in

    the

    SIMSR

    Library.

    Title Author Classification

    No.

    30Minutes...ToWriteABusinessPlan FinchBrian 658.4

    BusinessPlan WestAlan 658.4012

    BusinessPlanSoftware OnCd

    BusinessPlanning ForsythPatrick 658.4012

    HowToWriteABusinessPlan CregoEdwinT.,

    SchiffrinPeter

    BusinessPlanningAPracticalGuideToManagement HalfordD.R.C. 658

    BusinessPlanning

    Pocketbook

    Russel

    Jones

    658.4012

    MasteringBusinessPlanningAndStrategyAPower

    OfStrategicThinking

    ElkinPaul 658.4012

    AdditionalreadingliteraturewhichwillbemadetostudentswhoattendedDay1oftheOrientationin

    softcopyare:

    1. [HBR]HowtowriteagreatBusinessPlanSahlman,WilliamA.2. [HBR]HowtowriteawinningBusinessPlanRich,StanleyR.,andGumpert,DavidE.3. WritinganEffectiveBusinessPlanbyDeloitte&Touche4. [HBR]HowtopitchaBrilliantIdeaElsbach,KimberlyD.5. [HBR]The5StagesofSmallBusinessGrowthChurchill,NeilC.,andLewis,VirginiaL.6. SomesampleBusinessPlanTemplatesHelpandSupport

    Forfurtherassistancepleasefeelfreetocontactusthroughecell@pathfinderonline.inor

    alternativelycontactinganyoftheStudentCoordinators:

    PGDBABatchof2009

    RanjithaSridharan: [email protected] NavinMotwani: [email protected] AashutoshNSane: [email protected]

    PGDBABatchof2008

    AgnesKulathenal: [email protected] VirendraKaramsot:[email protected]

    mailto:[email protected]://[email protected]/http://[email protected]/http://[email protected]/http://[email protected]/http://[email protected]/http://[email protected]/mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]://[email protected]/http://[email protected]/http://[email protected]/mailto:[email protected]
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    BusinessPlanPrimer 20