NEW DOCTORS JOIN THE PRACTICE

A TAP AND A CLICK COULD SAVE YOU A TRIP If you are over 18 and want advice from your doctor, self-help information or have an administrative request (such as a sick note or want to request your test results) you can use our eConsult service.

eConsult is a more convenient way to get help from us: for your condition, symptoms or for administrative requests.

eConsults are filled out online and can be done at any time, day or night, 7 days per week. We will decide how best to help you—you may not need to come to the surgery.

eConsult has a built in red flag system to alert you to anything you need to speak to us about.

Patients who have used the service said:

“I got a referral within one day and would have otherwise had to wait a couple of weeks for a face to face appointment with my GP.”

“I didn't have to wait for an appointment. The response was within 24 hours and the information was full and clear, including relevant hospital contact details. “

“Saves appointment times for things you don't necessarily need a face to face appointment for.”

69% of patients said their issue was completely resolved seven days after using the service and 100% of patients said they were

contacted within the stated response time.

Get started on our website at www.

coleridgemedicalcentre.co.uk

Coleridge Medical Centre A Healthy Practice

www.coleridgemedicalcentre.co.uk

News Bulletin from Coleridge Medical Centre

November 2019

All we ask is that you continue to see the same doctor or nurse for an episode of care or an ongoing condition. If the doctor or nurse already knows you and the history of your condition, this reduces the need to share the same information again during your consultation.

If you are over 75 years of age we will write to you if your registered GP will be changing.

We will SMS text message

Our new GP Partners, Dr Michael Skene and Dr Craig Thompson are ready to welcome patients to their registered lists. You can read more about them on page 2.

Over the coming weeks we will be building their lists of patients from new registrations and by transferring patients from existing GP lists. Whilst your registered GP oversees your care, patients can consult with any GP within the practice.

any patient affected who has consented for us to contact them via text message.

Otherwise please ask us who your registered GP is next time you contact us.

Canaan Way, Ottery St Mary,

Devon EX11 1EQ

Did you know……?

> You can call 111 anytime for advice. If you know you need to speak to us dial 01404 814447.

> Our phone lines get busy. Why not consult with us online.? eConsult with a GP at www. coleridgemedicalcentre.co.uk

> Routine early morning, evening and weekend appointments are now available

> You can book appointments and order your repeat medication online using NHS App. You can sign up online without attending the practice.

> Whimple surgery is now open in the afternoon. Convenient for Whimple, Feniton and Talaton patients , you may also want to see a clinician there if visiting our large site at Ottery can be a little overwhelming #autism #learningdisability #PTSD #warveteran

> We have recently signed up to the Devon be Positive About Breastfeeding scheme.

This bulletin is available online at www.coleridgemedicalcentre.co.uk

Flu vaccination is available every year on the NHS to help protect adults and children at risk of flu and its complications. We recommend that eligible patients get their flu jab sooner rather than later. Here’s why:-

Having a flu vaccination is a positive lifestyle choice as it helps to protect those around you as well as giving individual protection.

You are eligible for a flu vaccination because you have a long term condition or age puts you at increased risk of flu and the complications of having the virus.

Healthy children are offered the flu vaccination because some children can develop a high fever or complications

from flu. Healthy children are more likely to have to be admitted to hospital with flu than any other age group.

Protecting children against flu helps to stop the spread to other more vulnerable family and friends.

For children with long-term health conditions such as diabetes, asthma or heart-disease, getting the flu can be really serious and these vulnerable children are at greater risk of developing serious complications.

Flu is much worse than a heavy cold. Flu symptoms can be severe and can come on suddenly. You are likely to spend several days in bed and feel very unwell. Some people become seriously ill and may have to go to hospital.

You are eligible for flu vaccine because you need it.

The flu vaccine is very safe.

The flu vaccine is the best protection we have against an unpredictable virus

The flu vaccine cannot give you flu. Your arm might be a little sore where you were injected and some people have a slight temperature.

It can take up to two weeks for the flu vaccine to work so get vaccinated as soon as you can.

Your vaccination helps to protect those around you too.

This year we have experienced some difficulty in obtaining stock of some vaccines. Please book your appointment as soon as possible and while stocks last.

Dr Michael Skene

Dr Skene joined the practice in September 2019. He has moved from a practice in Taunton and prior to that was a GP Partner in Cheltenham. He is a GP trainer and educational supervisor . He and his young family enjoy the countryside and coastline and when time allows he can be found out on his road bike or running up hills!

Dr Craig Thompson

Dr Craig Thompson joined us in October 2019 from a practice in Exeter. He spent three years in Australia working as a GP before returning to Devon. He enjoys spending time with his young family and their golden retriever and his hobbies include gardening and travel.

FLU APPOINTMENTS ARE NOW AVAILABLE

Congratulations to Gail Foreshew, our Practice Pharmacist. She was

recently nominated for Best Newcomer in the National Association of Primary Care Awards

2019.

MORE ABOUT OUR NEW DOCTORS

Here are some of our practice team who are

problem solving at a recent educational

afternoon. If you look closely they have

managed to squeeze themselves on to one

sheet of A4 paper. Clever work with the

scissors guys! #healthypractice

#grouphug

Did you know…………? MSK PHYSIO NEWS We recently welcomed Lizz

Wyle, Musculoskeletal

Physiotherapist to our team. Lizz is here to asses and

treat acute or episodic

musculoskeletal conditions.

She usually sees patients in

one off sessions and will give

advice on condition

management, start home

exercise programmes, give

exercise and lifestyle advice,

advise on splints and braces,

request x-rays, and give corticosteroid injections. Lizz

does not provide a course of

physiotherapy. She can

however refer as appropriate

on to a course of

physiotherapy, occupational

therapy, re-ablement,

orthopaedics, plastics,

podiatry and other associated

services.

Patients with musculoskeletal

problems may be referred to

Lizz without seeing a GP first.

COMMUNITY PHYSIO NEWS and Hayley Strawbridge.

Amy and Hayley bring a

wealth of experience from within MSK services across

Devon.

They are working hard with

their teams to improve and

The Honiton, Ottery and

Sidmouth Musculoskeletal

(MSK) Physiotherapy Services are based at our local

community hospitals. The

service is under new

leadership in Amy Tomkins

• Discuss patient & practice issues

PATIENT PARTICIPATION GROUP

Coleridge Medical Centre

AIMS

Discuss patient &

practice issues

Support patients

getting their views heard

Promotion of 'patient

experience'

Support health

promotional events in area

Have your say and help us improve your GP practice

The groups commitment is to meet with a

Practice Doctor and assistant Practice

Manager to discuss issues

If you would like to get involved please contact

the Chairman TIM VENNER on 07775

696305

Or alternatively please contact Coleridge Medical Centre on 01404 814447 or

coleridgemedicalcentre@nhs.net

We meet every 8 weeks on a Thursday at 6pm in the surgery for an hour

Coleridge Medical Centre Patient’s Participation Group is affiliated to the National Association of Patient’s Participation Groups which is an independent

charity promoting the preservation and protection of health for the public benefit by fostering the highest possible standards of primary medical care

WHY DON’T YOU JOIN US?

develop MSK services in our area

and continue to strengthen links

with local leisure services to

support health and well being

programmes. One such

programme is the ESCAPE-Pain programme for patients with hip

and knee pain.

There is an on-going ambition to

develop and expand on greater links

and opportunities for promoting

health and well being in our local

communities.

for all. We will continue to offer a range of opportunities to our patients to participate in medical research that is of high quality, ethically approved and relevant.

Your doctor or nurse may ask if you wish to be involved in a research study that the practice is taking part in. You are under no obligation to do so and if you decline this will not affect your treatment in any way. We try to keep everyone up to date with our studies so please take a look at our website and at the notice boards in the surgery and inform

We are actively involved in research governed by the National Institute of Health Research (NIHR). We are part of the South West Peninsula Clinical Research Network (CRNSW).

As a practice we are pleased to be actively involved in research that helps find the answers to important medical questions. This in turn shapes better care in general practice and in the NHS as a whole. Our practice aims to improve the knowledge about illness and help develop better treatments and outcomes

reception if you are interested in taking part.

Anonymised patient data may be used for research that is in the best interest of patients and the NHS. This is sometimes requested by the Department of Health or National Research Teams to gain an understanding of illness and medicine on a national level. If you do not want to participate in any research please write to the practice manager.

Research News

CRN South West Peninsula

Read research news, information and stories from

across the region.

Type:

local.nihr.ac.uk/lcrn/south-west-peninsula/

into your web browser

Our Research Blog

is for

research news and studies

you can take part in.

Go to www.

coleridgeresearch.blogspot.com

Protect emergency and essential services by choosing the best place to get treatment. Dial 111 to locate your nearest service.

CHOOSE WELL

Thanks to patient feedback our front desk has been lowered to provide an

accessible access point.

Driving here? Please use the public car park at Land of

Canaan (next door to the surgery). Please leave our on site spaces for those who have

limited mobility

All our incoming and outgoing phone calls are recorded for training,

monitoring and dispute resolution.