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Rushcliffe – great place, great lifestyle, great sport
Rushcliffe - UC Pilot
David Mitchell
Executive Manager, Communities
&
Shirley Woltman
Customer Services Manager
Rushcliffe – great place, great lifestyle, great sport
Welcome to Rushcliffe
Rushcliffe – great place, great lifestyle, great sport
Key Stats
Population 112,000
152 sq miles
75,500 working age
20,000 pensioners
6100 claim HB or CTS
1500 claim JSA
5.2% out of work
Poor rural broadband
Rushcliffe – great place, great lifestyle, great sport
Key aims of the pilot
Rushcliffe – great place, great lifestyle, great sport
Integrating with partners
Rushcliffe – great place, great lifestyle, great sport
Our partners
Rushcliffe – great place, great lifestyle, great sport
Co-location versus integration• Up-skilling CSA’s in
partners services• Job Shadowing with
partners• Joint interventions• Basic service
delivery and signposting for more detailed queries
Rushcliffe – great place, great lifestyle, great sport
Spreading the word
Rushcliffe – great place, great lifestyle, great sport
Footfall
Jan 2013‘Do it on line’ launched
March 2013Newsletter article and flyers in C.Tax bills
May 2013‘More More More’ launched
June 2013Newsletter article
Aug 2013Letters to all claimants
Rushcliffe – great place, great lifestyle, great sport
Partnership Agreements
Rushcliffe – great place, great lifestyle, great sport
Lessons Learned
• Forming partnerships takes time and commitment
• Right mix of partners
• Effective IT facilities to enable partners to access their software
• Raising awareness is key – peaks in footfall after communication campaigns
• Common and effective signposting
Rushcliffe – great place, great lifestyle, great sport
Case Studies
A customer affected by the benefit cap and who wanted to work was helped by Jobcentre Plus, Central College Nottingham and Rushcliffe Borough Council colleagues in one interview. As a result the customer has secured work as a mid-day supervisor and the school has offered to support him through teaching assistant training so the college are helping him find the right course
Rushcliffe – great place, great lifestyle, great sport
Case Studies
A gentleman came to see the Jobcentre plus advisor. He hasn’t worked for 20 years due to ill health and was affected by the spare room subsidy. A holistic approach across partners meant that in one place the customer received help from Citizens Advice regarding his benefit entitlement, The Employment Support Advisor and the Jobcentre plus advisor to help him with his job search and Council advisors who were able to answer his query about Council Tax Support.
