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6/23/2016
Provided by RSA, Inc. 1
Building Strategies for Support Services
June 2016
Georgie Shockey & Carolyn Ruck, Principals. Founded 1997
Organized as a S‐Corporation
Healthcare is about 75% of projects and experiences
Manage 70 + operational projects each year
Our Team
Executive Chefs
Operational Consultants– Food & EVS
Registered Dietitians
Design Consultants
Recruiter and Staff Trainers
Marketing Consultant
Analysts
Ruck‐Shockey Associates, Inc.
Who We Are
The professional team of RSA helps you develop and implement programs that will enhance, expand, and dramatically improve your quality and bottom line results.
6/23/2016
Provided by RSA, Inc. 2
Our Services
Review and Assessment Studies
Implementation Services and Tools
Program Enhancement & Redevelopment
Labor Alignment
Service Integration
Leadership Development
Recruiting and Interim Management
Ruck‐Shockey Associates, Inc.
From Feasibility to Opening
The professional team of RSA helps you develop and implement programs that will enhance, expand, and dramatically improve your quality and bottom line results.
In/Out Patient Revenue $214,336 $731,155 $156,839Other Income $0 $66,420
Café Revenue $2,431,654 $2,691,022 $96,260Int Svc Revenue $0 $176,349 $0Other Non-cash meals $0 $5,436 $0Food & Catering $420,971 $505,484 $33,235
Additional Food/Catering $1,217 $70,965 $360Sales Tax $0 $0 $0Cash Over/Short $13 $0 $0Total Café & Trans Sales $2,853,855 $3,449,256 $129,855
Misc Recharges $1,249,440 $241,541 $6,485
Salaries $3,443,102 $4,047,227 $72,500Benefits $891,477 $1,028,665 $188,552Total S & B $4,334,579 49.6% $5,075,892 49.7% $261,052
Supplies $941,403 10.8% $991,371 9.7% $95,205
Food Only $3,243,772 37.1% $3,857,183 37.7% $302,967Purchase Service $21,355 0.2% $18,850 0.2% $817Rent, Utility, Maint $180,825 2.1% $237,426 2.3% $17,775
Food & Nutrition Services
• Consult, Plan, Develop, Deliver• Feasibility & ROI Studies• Menu Development• Cost Containment• Retail Performance• Cash Controls• Joint Commission, Regulatory • Clinical Support• Room Service Planning & Implementation• Culinary, Production and Purchasing Programs
• Functional or Space Programming• Design Support Partnerships
6/23/2016
Provided by RSA, Inc. 3
Environmental Services
• Operations Customer Satisfaction
– Environmental Services
– Patient Transportation
– Linen & Laundry
• Business management and cost containment
• Labor baseline development using standard cleaning times & frequency
• Productivity measurements
• Scheduling for aligned outcomes
• Task assignments
• Regulatory compliance
• New building start ups
• Vendor consolidation
• Product utilization & standardization
• Training on techniques
• Patient safety
• Technology
RSA’s Potential Role
SupportingOperations
• Assess program effectiveness
• Develop systems, tools and programs as needed
• Identify resources needed
• Provide interim support
• Assist in recruiting
• Develop training programs
• Assist in management staff selection
• The Food & EVS programs are dedicated to partnering with all the staff and key stakeholders to ensure the building is maintained in a welcoming environment, patient, staff and guests are provided good food and services.
• Step 1: Assess where they are today vs. desired goals
6/23/2016
Provided by RSA, Inc. 4
Objective: Finding the ‘Right Partner’
What Healthcare Needs: Productivity and Reducing FTE’s Cost/Expense Reduction Variability of Services Highest Quality GPO Utilization Top Decile Performance –Patient Satisfaction
High Staff Satisfaction Innovation
What RSA Provides: Creative Solutions to FTE Challenges
Valuable Team Input Partner for Sustainable Answers
Reduce Cost and Maximize Revenue
Resources for Faster Implementation
Better Quality (Satisfaction Results)
• In addition to cost economics, food and environmental service operations, are becoming a center of focus for HAI prevention, reduced readmission by treating outside nutrition and wellness as well as providing resources that augment patient and customer satisfaction along with the nursing and other clinical team leadership. RSA helps to align your resources for maximum value.
Align Objectives
A facility’s footprint is mostly community based & needs to locally
align its support services
6/23/2016
Provided by RSA, Inc. 5
Innovation
Strength in all three areas characterizes innovative organizations. The larger the areas of overlap the greater the likelihood of innovative outcomes.
Education
EnvironmentApplication
Your Customers’ Perspective
How would your CEO answer these questions? What has improved since the change in service? What would you like to see improved?
Do you believe that your current management team is
providing service and quality?
Do you believe that your cost/expenses are in line?
What was the last innovative program, service, etc.
implemented?
What were the outcomes?
6/23/2016
Provided by RSA, Inc. 6
Satisfaction Goals & Outcomes
No other department in healthcare reaches as many people as foodservice or has as great an impact on
overall satisfaction.
Focus Satisfaction Efforts & Resources
• Results driven solutions to enhance and improve current food & environmental service operations and HCAHPS Scores.
– People/Employee Training
– Patient Services
– Infection Control Processes
– Meal Delivery Systems
– Operational Workflow, Sanitation & Staffing
– Retail & Culinary Programs
– Space Allocation Planning
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6/23/2016
Provided by RSA, Inc. 7
Technology
ID Badge and Gift Card ProgramsAdvanced Point-of-Sale Systems Handheld & Wireless TechnologyWebfood® Online OrderingMicro Markets
Enhanced Meal Service Nutrition/Diet Office Menu/Planning/Ordering/InventoryCatering/Production/BillingHACCP Temp Tracking
Point of SaleAccess ControlVideo Surveillance
EVS StaffingChemical DispensingRFDI Equipment
Ruck‐Shockey Associates, Inc.
Georgie Shockey, PrincipalEmail: [email protected]: 832.264.1103 or 281.3634.0335
Carolyn Ruck, PrincipalEmail: [email protected]: 530.536.3255 or 510.543.4230
For more information please see:www.ruckshockey.com
References—call or email our offices for the best matched to your facility.
