Ruchi Verma9004351660 / 9673727052 ruchivermaj@gmail.com Passport No - H1714312

I am seeking a challenging position in a pleasant work environment that quenches my thirst for knowledge while helping me nurture my career ambitions and nurture my career growth.A position in which acquired expertise, creative talents and commitment to excellence will have valuable application.

EDUCATIONAL QUALIFICATION BE in Telecommunication from M S Engineering College,affiliated to Visvesvaraya

Technological University with an aggregate of 64.00%. Passed Pre University Course (science) from Magadh Mahilla College, Patna. Schooling from Notre Dame Academy, Jamalpur, Bihar (C.B.S.E. Board).

WORK EXPERIENCE Total experience –8 yearsOver all Experience gained:

Project manager for network optimization projects. Experience in customer and vendor Management (CRM). Handling escalations calls with teams, clients and customers. Handling team calls, client’s weekly/monthly calls and OE and other reports. Worked on Veraz /Nextone switch operations. Troubleshooting experience VOIP (On Call processing, Call Quality & Sip issues). Hands on experience on voice provisioning/ voice Transmission(India & International) Successfully completed CCNA (Professional Certifications) -CSCO11883714 PMP training complete and exam scheduled in December. Team level recruitment.

Accenture Services Pvt. Ltd. Mumbai: Oct 2012 till date Accenture is a global management consulting, technology services and outsourcing company.It is one of the world's largest consulting firms measured by revenues and is a constituent of the Fortune Global 500 list.

Designation : Network AnalystProject : Network optimization (Client network)

Roles & Responsibilities –

Project Management ( Network optimization )

Managing Network Optimization project for client Managed services and non- managed services (Region- EMEA, CALA and APAC).

Identification and planning project scope and the cost optimization estimate. Working with service /account managers allocated for each customer account. Project Kick off meetings with internal stakeholders for clear understanding of project. Project review for analysis of financial savings and risk assessment. Working closely with the direct and indirect stakeholders for smooth project functioning. Handling weekly calls with stakeholders for project reviews and provides direction to team

take action and escalate wherever necessary. Perform Root Cause Analysis for the issues held and work on the change request. Handling weekly team meeting, client weekly/monthly call /Escalation calls. Reviewing project progress and sharing with the team and stakeholders. Preparation of Weekly reports and presenting the progress to client on weekly basis. Recommending new idea for the project processing, revenue generation and time saving.

Analyzing the client’s saving and preparing weekly/monthly dash board/OE board.

Achievement : Identified as Business advisor (BA) and progressing the same with monthly training under this role.

Awardeds and Recognization:

a) Award of excellence (By the client) –Validation meeting exceptional results.b) Recognized for $5M savings - Worked on MOW Fallout Recycle project.c) Recognized for achieved in-year results of $12.5M against the target of $11.9M

for 2013(Team)d) Recognition for maximizing business impact and value creation.e) Recognition for maximizing Team's Performance.

Transom Enhanced Service, Pune: Jan’11- Oct 2012A wholesale enhanced VOIP provider serving most of North America. Transcom terminates nearly one billion minutes per month. Transcom's customers include the largest Cable/MSOs, CLECs, broadband service providers, and wireless carriers. Transcom's focus is US/Canada termination but its customers are located globally.Designation: Network Engineer- Band-2 (NOC)Project : VOIP NETWORK over North America Roles & Responsibilities –

1)VoIP NOC operations : Operation & maintenance on Nextone (SBC), Veraz (Switch & Media Gateway). Creation of calling plans, endpoint configuration, signaling, configuration and bind them

with associated routes in SBC. Troubleshooting network issues (for Veraz and Nextone Switches) with reference to

customer and the vendor. Rectification of issues reported by the customers–Call processing issues & call quality

issues ( SIP 503, High PDD, Dead air, static, CCBCAD, Error recording, No ring back, RNA, One way audio & Fax issues etc.)

Traffic monitoring of Ingress and egress trunk groups for ASR, PDD, ACD & excessive calling.

Monitoring alarms on the customer trunks groups (LOF/AIS/RAI etc) and troubleshooting the same with engineering team.

Proactively monitor & analysis overall traffic of major POP’s through CRS/NRS & OpenNMS tools.

Troubleshooting of alarms on Trunk group and processing of COT test, reset TG/Cics or TG/ Cics locking.

Troubleshooting customer PSTN issues include(Cdr check /check number dipping / make force test calls etc)

Generation of tickets with the vendor Noc, troubleshooting, head to head testing and following up for resolution of the network issue.

Maintain monthly report for complete analysis of customer traffic & vendor performance.

2) Customer and vendor Project Management: Working on customer project reports on bi-weekly and monthly. Daily monitoring of the ASR and ACD and trouble tickets opened by the given customers. Daily monitoring of the issues and troubleshooting the same within the given SLA. Tracking customer’s hourly/daily performance in terms of the traffic inflow and the minutes

generated and related outage. Preparing customer trend report with data specification and graphs and complete analysis

with comparison with previous 2 weeks. Preparing customer monthly report and power point presentation.

TATA COMMUNICATIONS – Mumbai/ Pune: NOV’08- Jan’11VSNL is India's leading national and international telecommunications service provider, The Company also provides value-added services, such as Internet leased lines, Internet dial-up

access, Managed data network services, International/National VPN, MPLS-VPN and TDM connectivity.

Designation: Executive networks

Roles & Responsibilities-

A) International Operator - orders (Signaling/Voice/Itfs/Isdn/Data)

Worked on for providing connectivity through Sonus NGN and GSP/Nortel Switches located at Los Angeles, London, Frankfurt, Montreal, Madrid, Toronto, New Jersey, New York (Tata global switches).

Provisioning circuits on Intl. tools and coordinating with the Customers for providing Capacity (For new/migration/addition/cancellation) on Sonus NGN/GSP Nortel switches.

Coordinating with the internal teams like Route Managers/C7 drawing/ Voice capacity Mgt./Transmission Capacity Mgt./ Site Tech and act as SPOC in case any issue.

Co-coordinating with the site engineer (international) and customer for end to end testing (which includes transmission test, signaling test, voice call test).

Trouble shooting with the Intl. site engineer in case of signaling and call/testing failure (error on the Tata side transmission equipments)

Ensuring error free routes for signaling/voice call/ITFS/Isdn/Data.

B) India - International voice provisioning (For Teleglobe, Tata Intl) Generation of a unique clli against a trunk group for call routing through the Ericsson and Zte

switches. STP link configuration in Network Inventory Management Systems. Generation of site codes, trunk group details in RERT, E1 & E0 detail in NIMS, and REPC. Ensure to minimize the error in the call data record with respect to the Ericsson switches. “AI INDIA PROJECT “- working on the prefix generation for call routing through all 4 Ericsson

switches- originating from international operators/and for all operators in India.(Live project) AI INDIA PROJECT – facilitating prefixes for inbound/outbound traffic and providing permission

& restriction for specific countries and associating with the trunk group.

C) India voice Provisioning:

Knowledge of End to end process of TCL India for wholesale Voice. Provisioning of ILD, NGN and NLD Circuits- Issue of a workorder against an engineering plan. Ensuring switch port feasibility for error free transmission. Route Names/trunk group-creation and database maintenance/approval and updation with

Revenue Assurance Team. Co-ordination with TX and voice Engg team, & NOC team for commission

/terminations/migration of the E1s. Provisioning of migration orders between Vsnl and operator switches. Creation of PDH circuit on the PDH bearer in cramer. Sonus to zte migration project. I was a part of a projects “AI INDIA PROJECT “, my responsibility involved configuring and

implementing the trunk route for national and international calls process.

BHARAT ELECTRONICS LTD,(BEL),Bangalore Jan 08 – Mar 08 Three months of work experience as a trainee in BHARAT ELECTRONICS LTD, (BEL), Bangalore. Worked on Project “Simulation of radar video signal using VHDL”.Project Guide: Mrs. Hemalatha, Deputy Manager, D&E (MR), BEL, Bangalore.

Operational Tools

Client networking tools - GAIM, ICORE, NC3, WUR, USRP, GRDB Troubleshooting tools - Veraz (EMS/XMS), Nextone (SBC), Open NMS, Cerberus, CRS &

NRS,TBC Telastic/SAN, Knowledgebase, VERSO call manager. Old Working tools: Nims/ Repc /Rert (oracle), Gbs, Gtm and AI, Viznet, Cramer 6. Hands on experience (TCL) on Ericsson /ZTE/ Sonus Viznet, CRAMER, REPC, RERT, NIMS, LCR Circuit Tracing & BW checking on the NMS of Transmission equipment (ECI, Tejas and Alcatel). Knowledge on -GSM, wireless network, Voice transmission. Successfully completed CCNA (Professional Certifications) -CSCO11883714

COLLEGE PROJECT

“Smart spy robot with GSM application” at ALPHA INSTITUTE, Bangalore.Project Guide: Mr. Jayaraman,Alpha Institute, Bangalore.Synopsis: It is a prototype of surveillance Robot based on micro controller. The microcontroller is programmed to send SMS (Gsm Technology) to the user, when the battery becomes low.

Achievements: Presented a national level technical paper presentation on Artificial Intelligence (AI)

related to Neural Network, Genetic Algorithm (Bharti Vidyapeeth, college of engineering, Mumbai 2007).

Won awards in debates, quizzes, ellequation in my school and won scholar award in many classes.

Won best performer for 3 quarters (Transcom – 2011(Once) and 2012(Twice)) Senior diploma in kathak (with distinction) and vocal music.

Place: - Mumbai (RUCHI VERMA)Date:-