Roy Sharples

The art of hustling and gun slinging within the customer-oriented culture

Today’s expectations for the CIO

Security and riskLegislation &

Compliance

Cost and complexity reductionJust in time delivery

Outsourcing and off-shoringPerformance measures

Growing shareholder valueAlignment and collaboration

Differentiated products and services

Growing talent

Governance and fundingBusiness integration

CIO Squeeze

Managing IT as an integrated enterprise

CIO•Setting and maintaining IT leadership and direction. •Centrally managing the IT organization and its specialist groups as an integrated business. • Generating maximum value from IT investments.

Planning & managing the IT business•Facilitating and integrating internal IT operations to increase productivity, efficiencies and synergies.

Optimizing the IT supply chain•Optimizing the IT supply chain in the extended Maximizing its partner eco system, ensuring value for money and just in time delivery of products and services from its supply base.

Optimizing the IT customer experience•Optimizing the relationships with IT customers, and increasing product and service effectiveness.

Optimizing the IT customer experience

Quality

EcoSystemManagement

ProgrammeDelivery

CustomerMgt.

InnovationManagement

Contracts

Procurement Planning & managing the IT business

Optimizing the IT supply chain

Operations

Product & Services

IT Strategy

CIOResource

Management

Systems & Software

Development

Infrastructure

Regulatory &Compliance

Processes & Standards

Architecture

Service Delivery Sourcing

Risk & Security

Value Governance

Portfolio Management

Copyright Microsoft 2008

Microsoft’s advisory services to the CIO

IT Strategy

Innovation Management

Governance & Alignment

IT Transformation

Value Realization

Enterprise Integration

Copyright Microsoft 2008

The IT challenges for eCommerce retailers

• Inventory• Financials• CRM• Campaign Management• Marketing• Content Management• Pricing and Promotions• Product Information

Management (PIM)

Disparate systems

• Scalability• Extensibility• Templates• Site Tools• Analytics / BI

Limiting Architectures

Inventory Orders

Financials PIM Content

CRM

Head Office

Inventory Orders

Financials PIM Content

CRM

.com

“P &

L” Barrier”

Solution trends for eCommerce retailers

• Supports accurate customer profiling• Personalization• Focus on User Experience• Leveraging customer centricity as

means to drive top-line revenue and build loyalty

Single View of Customer

• Inventory• Financials• CRM

Tight Integration with LOB Apps

• Campaign Management• Marketing• Content Management• Order Management• Pricing & Promotions• Product Information Management

Core Commerce Tools for Business

Users

• Support cross-channel, consistent buying experience

• Buy on-line, pick up in store, etc

Integration with other channel

efforts

Inventory Orders

Financials PIM Content

CRM

Enterprise Data

Commerce Data

eCommerceWebsite

Web 2.0 Service Providers

Evolving ecommerce architectures

.Com

Customers

Enterprise Infrastructure Services Business Services

Transport Channel

WWW

Enterprise Application Services

User Experience

Recommendations Search & Browse Products & Services Orders/Transactions

Case studyTesco.comCase study

Transforming IT into an enterprise leader

Business Capabilities

IT Services

Assess enterprise environment

Formulate Direction

Develop migration plan

Operationalize

Managing and governing the architecture

CBGCBG

Purpose: Set overall direction and align business and IT strategy and agree funding for future opportunities, Key activities include; Enterprise IT investments, IT policies, IT services,  budget/chargeback structure, ROI/value determination, IT mandate/priorities. Membership: CIO & all LoB Directors/Leads. Chaired by CEO.Frequency: Quarterly.

EnterpriseEnterpriseGovernanceGovernance

BodyBody

IT S

trate

gy Governance

Global

IT S

pend

ing Ta

rget

s

EnterpriseEnterpriseGovernanceGovernance

BodyBody

IT S

trate

gy GovernanceEnterpriseEnterprise

GovernanceGovernance

BodyBody

IT S

trate

gy Governance

Executive IT Steering Group

GovernanceGovernance

Financial Governance

Targ

et Spe

nding

Guidanc

eArchitecture

Review Board

FunctionalFunctionalGovernanceGovernance

BodyBody(GEC)(GEC)

Program/Project Governance

Enhanc

emen

ts & S

uppor

tBusiness Process R & D

Architecture Competency

Centre

Purpose: Alignment of architecture with business and IT plans, architecture principles, policies, patterns and standards policies, architecture implementation, project & operational management practices and development methodologies. Membership: Enterprise Architects, Domain Architects, Portfolio/Project Managers, Service Managers. Chaired by CTO/Head of Architecture.Frequency: Bi-Weekly.

Purpose: Serves as the day to day stewards and custodians of enterprise and domain architectures as well as supporting policies, principles, processes, roles & responsibilities, collateral & enabling toolset. Membership: Enterprise Architects, Domain Architects. Chaired by CTO/Head of Architecture.Frequency: Weekly.

• Better alignment and integration of IT.

• Clear roles and responsibilities for allocating resources.

• A basis for evaluating new proposals and projects.

• Improved quality of choices for investments.

• Reduction in the cost and complexity of IT.

• Improved management understanding of the role of IT.

• A mechanism to surface and evaluate the impacts of IT change.

Benefits

• Simple common language that everyone can understand.

• Business organizational buy-in and change management.

• Foster innovation and creativity.

• Effective prioritization.

• Collaborative approach.

• Ensure integrity and quality.

• Constant journey, not a destination!

Keys to success

Thank you