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Routine made Exceptional

Routine made Exceptional - · PDF fileOTISLINE features a 24-hour call center and a network with more than 1,000 trained service professionals who ensure prompt, expert service. Emergency

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Page 1: Routine made Exceptional - · PDF fileOTISLINE features a 24-hour call center and a network with more than 1,000 trained service professionals who ensure prompt, expert service. Emergency

Routine made Exceptional

Page 2: Routine made Exceptional - · PDF fileOTISLINE features a 24-hour call center and a network with more than 1,000 trained service professionals who ensure prompt, expert service. Emergency

Wherever you look, whatever the setting, people are in motion. And our goal is for passengers to move and be moved—to enjoy an exceptional experience that supports their daily routines. The new Gen2 Life elevator blends convenience, style and performance to deliver a concierge-like experience that makes something routine, exceptional.

Connected Conveniences

Design

Performance and Efficiency

Reliability and Service

Introducing the new Gen2® Life

Page 3: Routine made Exceptional - · PDF fileOTISLINE features a 24-hour call center and a network with more than 1,000 trained service professionals who ensure prompt, expert service. Emergency
Page 4: Routine made Exceptional - · PDF fileOTISLINE features a 24-hour call center and a network with more than 1,000 trained service professionals who ensure prompt, expert service. Emergency

Every day we connect to information, ideas and each other. When technology enhances our ability to do so, the daily routine becomes more meaningful. The Gen2 Life elevator puts a high-performing, energy-efficient technology at a tenant’s beck and call, while providing information that educates, entertains and directs. Together, these connected conveniences create an upscale, concierge-like experience that keeps everyone productive and on the move.

eCall™ smartphone application puts the Gen2 Life elevator at the tenant’s disposal.

Connect to Convenience

Page 5: Routine made Exceptional - · PDF fileOTISLINE features a 24-hour call center and a network with more than 1,000 trained service professionals who ensure prompt, expert service. Emergency

OneCall™ destination entry keypad makes moving from floor to floor simpler.

eView™ in-car display offers unique opportunities to connect with tenants.

Connected Conveniences

Page 6: Routine made Exceptional - · PDF fileOTISLINE features a 24-hour call center and a network with more than 1,000 trained service professionals who ensure prompt, expert service. Emergency

eView, eCall and OneCall

eView

The in-car display presents passengers with information,

entertainment and community announcements. Activated

with Otis® Service, the eView in-car display can be remotely

customized from any computer, tablet or mobile device using the

eService customer portal. eView is also the first to offer a direct

visual link to an OTISLINE® customer service representative.

eView screen shown is for representation only. Actual design may vary by country.

Page 7: Routine made Exceptional - · PDF fileOTISLINE features a 24-hour call center and a network with more than 1,000 trained service professionals who ensure prompt, expert service. Emergency

Connected Conveniences

OneCall

This destination entry keypad reduces

hall and floor calls to the push of a single

button. The wall-mounted, ergonomic

design makes viewing and selection easier.

The keypad also provides accessibility

functions such as extended door times and

floor announcements.

eCall

This smartphone application allows tenants to

call the elevator remotely, as they approach,

using simple drag and drop functionality.

Activated with Otis Service, eCall user

accounts can be created and managed

through the eService customer portal.

Page 8: Routine made Exceptional - · PDF fileOTISLINE features a 24-hour call center and a network with more than 1,000 trained service professionals who ensure prompt, expert service. Emergency

The distinctive interior design you choose to accent your building will impact how tenants connect with the space. From rich textures to classical materials, our exclusive packages offer virtually unlimited design flexibility for creating an inviting ambiance.

Design that Evokes

Page 9: Routine made Exceptional - · PDF fileOTISLINE features a 24-hour call center and a network with more than 1,000 trained service professionals who ensure prompt, expert service. Emergency

Design

Exclusive and Inspired

As part of its exclusive new design, the Gen2 elevator

features stunning, indirect LED lighting along the four

corners of the car as well as the operating panel. This

high-end flair helps enhance your custom design and

create a relaxed, welcoming space.

Page 10: Routine made Exceptional - · PDF fileOTISLINE features a 24-hour call center and a network with more than 1,000 trained service professionals who ensure prompt, expert service. Emergency

Modern AmbianceThe modern ambiance package features

metallic and glossy textures that bring high-tech style and timeless design together. The palette is enhanced by sharp forms, which are seen in

the squared corners, handrails, and optional, matching ceiling light.

Explore the more than 400,000 custom

combinations available through Otis

CabCreate™ at www.CabCreate.Otis.com

Ambiance

Page 11: Routine made Exceptional - · PDF fileOTISLINE features a 24-hour call center and a network with more than 1,000 trained service professionals who ensure prompt, expert service. Emergency

Design

Natural AmbianceThe natural ambiance package features wood, stone and leather materials for creating contemporary designs, inspired by architectural movements. These are complemented by smooth accents, including rounded corners, handrails, and optional, matching ceiling light.

Page 12: Routine made Exceptional - · PDF fileOTISLINE features a 24-hour call center and a network with more than 1,000 trained service professionals who ensure prompt, expert service. Emergency

Founded on Performance

Building from a proven foundation ensures that the new Gen2 Life elevator delivers reliable performance, while providing safety and comfort for passengers.

Reduced Space and Improved Environmental Performance

Otis patented coated steel belts last twice as long as

conventional steel ropes, without the need for any lubrication.

In addition, our permanent magnet gearless machine is 50%

smaller than conventional machines and eliminates the need for a

machine room.

Page 13: Routine made Exceptional - · PDF fileOTISLINE features a 24-hour call center and a network with more than 1,000 trained service professionals who ensure prompt, expert service. Emergency

Performance and Efficiency

Improved Passenger Comfort

Replacing conventional steel ropes with polyurethane-

coated flat steel belts eliminates the noise-creating effects

of metal-to-metal contact. With appropriate treatment

of the hoistway walls, the low-noise gearless machine,

mounted on isolation rubber pads, reduces vibration to the

building and minimizes noise levels in adjacent rooms.

Enhanced Architectural Flexibility

The optional low-pit or low-overhead solution reduces pit

space up to 65%. This provides architectural flexibility while

maintaining a high level of safety for passengers

and mechanics.

Page 14: Routine made Exceptional - · PDF fileOTISLINE features a 24-hour call center and a network with more than 1,000 trained service professionals who ensure prompt, expert service. Emergency

Moving with Efficiency

75%50%75%

Reducing energy consumption by:

Long-Life LED Lighting

LED Lighting with standby functionality reduces energy

consumption by up to 75% relative to fluorescent lighting.

Low Voltage Architecture for Control

This standard feature reduces standby power consumption

by up to 50% and protects mechanics during maintenance.

The ReGen™ Drive

The regenerative technology, standard on Gen2 Life,

delivers up to 75% energy savings and produces clean

power that minimizes impact on the building’s electrical

system.

PulsAir™

Optional PulsAir system eliminates the need for exterior

ventilation of the elevator shaft, while maintaining the same

level of comfort for passengers.

Gen2 Switch Technology

Gen2 Life is also available with the battery-powered Switch

option, which enables it to operate during a power failure

for up to 100 runs. The battery uses 230V single phase

power from the grid or from renewable energy sources.

Overall, the system requires less installed power than a

household microwave.

INSTALLED POWER (WATTS)

We take pride in our environment—from the crafted spaces inside a structure to the natural world outside of it. That’s why the new Gen2 system is designed to maximize energy efficiency.

Gen2 LifeAB

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INCANDESCENTBULB

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Page 15: Routine made Exceptional - · PDF fileOTISLINE features a 24-hour call center and a network with more than 1,000 trained service professionals who ensure prompt, expert service. Emergency

Performance and Efficiency

Efficiency Rating

Measurements taken on Gen2 Life installations with

standard configurations have earned Otis the highest

VDI4707 and ISO25745 efficiency class rating, making it a

clear leader in both engineering and performance.

Based on a 1000kg at 1m/s elevator

with 8 stops and 200,000 starts/year.

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Page 16: Routine made Exceptional - · PDF fileOTISLINE features a 24-hour call center and a network with more than 1,000 trained service professionals who ensure prompt, expert service. Emergency

Confidence in Reliability

It’s an uncertain world. You deserve something to count on. Manufactured exclusively at our ISO-certified European

factories, the Gen2 elevator defines the quality, safety and reliability we pride ourselves on, ensuring exceptional

performance day after day.

Page 17: Routine made Exceptional - · PDF fileOTISLINE features a 24-hour call center and a network with more than 1,000 trained service professionals who ensure prompt, expert service. Emergency

Reliability and Service

Remote Elevator Monitoring (REM®)

The REM system accumulates real-time information to

accurately identify and correct most problems, quickly. This

system takes the guesswork out of repairs and reduces

service interruptions dramatically.

Pulse™

The Pulse system provides 24/7 monitoring of the patented

coated steel belts to ensure integrity, which helps to

eliminate inspection downtime and maintain safe, efficient

operation.

Automatic Rescue Operation

The battery-powered Automatic Rescue Operation system

automatically delivers passengers safely to the nearest floor

during a power failure, eliminating passenger entrapment.

Safety Systems

The Gen2 Life system uses a screen of infrared beams to

reopen the doors immediately when an obstacle breaks the

screen. If the cab stops between floors, the doors cannot

be opened from the inside, preventing unauthorized and

unsafe passenger rescue.

Page 18: Routine made Exceptional - · PDF fileOTISLINE features a 24-hour call center and a network with more than 1,000 trained service professionals who ensure prompt, expert service. Emergency

Rapid, Real-Time Support

With the premium EliteSM Service option, dedicated

engineers monitor your equipment data in real time,

remotely, to prevent or resolve any problems as they arise.

This ensures fewer service calls, accelerates response time

and helps to maintain up-time levels of 99%.

Reliability in Service

The Otis maintenance program takes a proactive approach to service. With 24-hour monitoring, a comprehensive network

of prompt, highly trained Otis mechanics and a global parts network with expedited parts delivery, we actively work to

significantly reduce service calls and ensure reliable, industry-leading performance.

Page 19: Routine made Exceptional - · PDF fileOTISLINE features a 24-hour call center and a network with more than 1,000 trained service professionals who ensure prompt, expert service. Emergency

Reliability and Service

Emergency Response, 24/7

OTISLINE features a 24-hour call center and a network with more than 1,000

trained service professionals who ensure prompt, expert service. Emergency call

with direct video link between an OTISLINE customer service representative and

passengers is available through the eView in-car display.

Access Anytime, From Anywhere

The eService customer portal provides 24/7 remote access to your Gen2

elevator, simplifying elevator management and monitoring. It allows users to

view performance data, place service calls, handle invoices, preview the latest

upgrades available and manage the eView and eCall systems. The simple

interface is compatible with computers, tablets and mobile operating systems.

Page 20: Routine made Exceptional - · PDF fileOTISLINE features a 24-hour call center and a network with more than 1,000 trained service professionals who ensure prompt, expert service. Emergency

Traction Equipment

• Gearless machine with synchronous permanent

magnet motor

• Radial low inertia design with sealed-for-life bearings

• Traction by means of flexible flat coated steel belts,

lubricant free

• 2:1 configuration

Control

• Modular microprocessor control system (GCS220)

• Closed loop, variable frequency and variable voltage

regenerative drive with +/-3mm stopping accuracy

• Option to install up to 5 meters away

Lighting

• In-car LED lighting with automatic switch-off mode

• LED hall buttons

Monitoring and Safety

• Automated rescue operation to avoid entrapment

• PULSE™ 24/7 belts integrity monitoring system

• Two-way communication and remote intervention

system REM6 with cellular 3G option

Door Types

• Automatic, telescopic and central opening doors

• Variable speed, digital control system, self-cleaning

slotted sill and aluminum door track with protected

roller system

Detail

(1) Contact your local sales representative depending on configurations for detailed specifications or for low-overhead and low-pit option(2) For deviations or for product Switch, please contact your local sales representative

Life Life Life Life Life LifeSwitch Switch Switch Switch Switch

Duty Load 320 400 450/480 480/500 630 1000/1020Passenger capacity 4 5 6 6 8 13Speed (in m/s) 1 1 1 1 1 1.6 1 1.6

Hoistway dimension (mm)

Width (HW) for Life (2) 1340 1510 1510 (TLD)1770 (CLD)

1510 (TLD800)1600 (TLD900)

1650 (TLD900)1970 (CLD900)

1650 (TLD900)1970 (CLD900)

Depth (WTW)1 entrance 1350 1350 1500 1550 1650 23502 entrances 1460 1460 1610 1660 1760 2460

Car dimension (mm)

Width (CW) 800 1000 1000 1100Depth (CD) 1100 1100 1250 1300 1400 2100

Height (CH) 21002200

21002200

22002300

21002200

22002300

21002200

22002300

21002200

22002300 2300 2100

220022002300 2300

Door dimension (mm)

Opening height (OPH) 2000 2000 2100 2000 2100 2000 2100 2000 2100 2300 2000 2100 2300

Opening width (OP)

Telescopic (TLD) 700 800

900 800800900 800

900Center (CLD) – – –

Standard overhead / low-overhead option (1) 3500 (CH2100) 3600 (CH2200)

3500 (CH2100)

3600 (CH2200)

3700 (CH2100) / No LOH option3800 (CH2200) / No LOH option

3500 (CH2100)

3600 (CH2200)

3700 (CH2100) / No LOH option3800 (CH2200) / No LOH option

Standard pit / low-pit option (1) 930 / 350 1400 / No LowPit option 930 / 350 1400 / No LowPit optionTop of car balustrade (mm) (1) 900 or 1100 depending on configurations – Possible impact on K dimensionMaximum number of stops 14 (7 for Switch option) 14 (No Switch option)Maximum rise (m) 28 to 50 depending on configurationsCars in group Up to 3 (No Switch option)Car entrances 1 or 2 (opposite)Counterweight safeties W or W/O W/O W or W/O W:OStandard power / Switch option (V) 380 – 400 – 415 / 220 (Switch option) 380 – 400 – 415 (no Switch option)Frequency (Hz) 50 to 60

Page 21: Routine made Exceptional - · PDF fileOTISLINE features a 24-hour call center and a network with more than 1,000 trained service professionals who ensure prompt, expert service. Emergency

Technical Specifications

One telescoping door entrance

Two telescoping door entrances

CD

CD

OP

OP

WT

WW

TW

CW

CW

HW

HW

OP

H

SK

Vertical Section

Page 22: Routine made Exceptional - · PDF fileOTISLINE features a 24-hour call center and a network with more than 1,000 trained service professionals who ensure prompt, expert service. Emergency

The new Gen2 Family of elevators blend convenience, style and performance to deliver a new passenger experience that adds value to any residential, commercial, hospitality, medical or industrial building.

To learn more about our comprehensive family of Gen2 elevators, visit www.Gen2.otis.com.

Solutions in Motion

Gen2 Life

Gen2 Stream

The heart of residential and commercial buildings, the Gen2 Life elevator moves tenants

seamlessly through their days.

For demanding commercial and hospitality buildings, the Gen2 Stream elevator keeps passengers

on the move.

Page 23: Routine made Exceptional - · PDF fileOTISLINE features a 24-hour call center and a network with more than 1,000 trained service professionals who ensure prompt, expert service. Emergency

Industries Served

Gen2 Care

Gen2 Carry

Designed for hospitals and medical facilities, the Gen2 Care elevator creates a comfortable

environment that informs and soothes.

In industrial settings, the Gen2 Carry elevator reliably handles the transportation of materials,

machinery and other forms of freight.

Page 24: Routine made Exceptional - · PDF fileOTISLINE features a 24-hour call center and a network with more than 1,000 trained service professionals who ensure prompt, expert service. Emergency

gen2.otis.comEMEA-EN-0417

©2017 Otis Elevator Company

Otis is the world’s largest manufacturer and maintainer of people-moving products, including elevators, escalators and moving walkways. Founded more than 160 years ago by the inventor of the safety elevator, Otis offers products and services through its companies in more than 200 countries and territories, and maintains more than 1.9 million elevators and escalators worldwide. Otis is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide

Otis in BelgiumWhat our clients say*

*According to the 2016 Otis Belgium New Equipment Customer Satisfaction Survey results

Net Promotor Score 6592% would work with Otis again72% would reccommend Otis to a friend or colleague

94% overall satisfaction97% are satisfied with the professionality

and expertise of our people