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ROSE KILLION(703) 201-6897 8721 Little River Turnpike Fairfax,
VA 22031 [email protected]
SUMMARY
A Business Analyst with a proven track record of understanding
and fulfilling users needs fromconcept through to completion.
Dedicated, hardworking, and detail-oriented professional with
extensiveexperience in business process engineering, analysis,
design, software development life cycle,documentation, development,
testing, training, customer support and implementation of
software
applications.
KEY COMPETENCIES
Project Management
Systems Implementation
Policies & Procedures
Strategic Planning
Process Engineering
IT Outsourcing Relationships
Budget Management
PROFESSIONAL EXPERIENCE
SimonComputing, Inc, Alexandria, VA SBA 8(a) Woman Owned, Small
Disadvantaged Business, a
software development and consulting company.
Business Analyst (2009 Present)Gathered and managed the business
requirements for software project teams. Recorded the
requirementsto ensure the readers have a clear understanding of the
goals and the drivers behind the requirements.
Managed the requirements management process and assisted in
various other CMMI activities.
Supported and completed a CMMI audit and successfully achieved a
Level 2 assessment.
Obtained a CBP/DHS Full Field Background Investigation
(FFBI).
Assist in preparation of documents for contract proposals.
Tasked with developing a Process and Product Quality Assurance
Program to meet CMMI
ML5 requirements.
APICS, the Association for Operations Management, Alexandria,
VA501(c)(6) organization with $20+ million annual budget, 50,000
members, 270+ chapters, 100 staff andconsultants.
Systems / Business Analyst(2006 2008)Planned, directed and
controlled the analysis of new business requirements, proposed
process changes,coding changes, and solutions. Devised and designed
computer system requirements to solve difficultbusiness problems.
Involved in the design, development, documentation, analysis,
creation, testing andmodification of systems and programs based on
and/or related to user and system design specifications.
Realized yearly savings of $110K working on a cross-functional
team implementing an onlinedatabase management tool that provided
key web users with access to real-time membership data.
Enhanced efficiency and improved data integrity by developing
and implementing standard operatingprocedures for key transactions,
including membership, renewal notices, membership cards, andmember
profile data.
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ROSE KILLION(703) 201-6897 8721 Little River Turnpike Fairfax,
VA 22031 [email protected]
Served as a key team member to migrate two web sites into one,
featuring significant enhancementsthat included e-commerce
capability, e-commerce back-end integration for real-time
processing.Reduced manual transactions from average of 10,000 per
day to 2,000 per day.
Instrumental in reducing data entry staffing needs 25% through
the elimination of duplicate data entry
processes by ensuring that data updates were integrated across
online and in-house systems.
Served as liaison between IT department and professional staff
to ensure the right technology wasused to solve the right business
process.
Project Manager Business Process Improvement (2003 2006)Planned,
directed and controlled continuous evaluation, testing,
engineering, re-engineering, anddocumentation of automated business
processes. Either personally or through subordinate staff,
analyzed,developed, tested, documented business requirements,
proposed process changes, coding changes, andsolutions. Audited and
maintained server-based databases and utilized them to produce
reports for
management use.
Achieved $50K annual cost savings through collaboration on the
development of an integrated website login process, resulting in
the delivery of key member resources in an online environment.
Key member of team that upgraded association management system
to latest version thatincorporated customized enhancements specific
to needs. Rolled out project six months ahead ofschedule.
Led process and system programming component of system created
to manage certificationmaintenance.
Manager Data Resources (2000 2003)
Responsible for the data accuracy of the membership database
(380,000 records), whilemanaging the data entry of over 180,000
transactions annually. Managed staff, other resources,and schedules
to ensure all departments met deadlines. Accountable for quality,
productivity,cost effectiveness, and timeliness of work.
Served as a key member of the implementation team for computer
system conversion, influencedsystem selection, defined
requirements, testing, report design, process documentation,
training androllout.
Key resource in all system change requests undertaken by
programming staff.
Manager Customer Service (1995 2000)
Performed a wide variety of duties to control and coordinate
customer service functions, including thecall center, and
monitoring, managing, and mentoring staff regarding all aspects of
account management.
Prior Relevant Experience: Began career in an entry level
position and advanced through a series ofincreasingly responsible
positions in customer service and meeting management resulting in
promotion tomanager
Computer Proficiency: MS Office, MS Project, Crystal Reports,
Visio, Association ManagementSoftware (Aptify), SQL
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ROSE KILLION(703) 201-6897 8721 Little River Turnpike Fairfax,
VA 22031 [email protected]
PROFESSIONAL DEVELOPMENT
Certified Professional Business Analysis, Learning Tree
InternationalThe Goldratt Institutes Jonah Program, AIG-Goldratt
Institute
Certified Facilitator, Philip Crosby AssociatesProcess Mapping
and Analysis, University of Virginia
Member IIBA - International Institute of Business Analysis
