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Romania’s Business Service Sector
IT&C, SSC & BPO
2018, Bucharest
2
Talent pool: more than 64.000 university graduates
Companies are now looking to outsource their services due to a competitive quality/costratio
Main locations: Bucharest, Cluj-Napoca, Timisoara
Other cities: Constanta, Brasov, Sibiu
Most of the companies are primarily based in Bucharest
In 2018 the city of IASI won the CEE Shared Services and Outsourcing Awards Gala, inWarsaw, Poland
Why Romania
3
Top 55 countries in the A.T.Kearney’s 2017 „Global Services Location Index”, in terms of attractive offshoring destinations: Romania ranks 18th. Criteria: Financial Attractivity, People Skills&Availability and Business Environment
The top serviced sectors: Banking, Insurance, Financial Services (BIFS), Business and Professional Services, Technology & Telecom and Industrial & Consumer Goods
Popular nearshoring location due to: great IT , finance and accounting skills, languages over 33 languages spoken
English, the most encountered language used in delivering services, followed by French, German, Italian, Spanish etc.
Why Romania
Source: Association of Business Service Leaders
4
2.42.8
3.23.6
4.14.7
5.56.3
2013 2014 2015 2016 2017 2018 2019 2020
+14.8%
Market volume (bn EUR)
CAGR
Outsourcing activities - largest marketshare
Main players: Oracle, Amazon, IBM orDeutsche Bank
Romanian software development potentialat a fraction of the cost in Western Europe
Booming startup environment due to lowliving costs, high relative salaries andnewly developed entrepreneurial skills
Romanian software developers are alsobecoming entrepreneurs, creatingproducts aimed at a global market in themain tech hubs of the country (Bucharest,Cluj-Napoca, Timisoara, Iasi)
Technology is a primary growth driver forRomania – the IT&C services sector isforecasted to reach EUR 6.3 bn. by 2020
Forecast
IT&C service sector
Source: Association of Business Service Leaders
5
Endava RomaniaRomSoftTH Junior
Avaelgo[e-spres-oh]F&F IT Services
Imprezzio GlobalQubiz
Adobe Systems RomaniaAdvantage Software FactoryAllevoAMC Pixel FactoryBeler SoftCegeka RomaniaComputaris RomaniaCornerstone TechnologiesCRIsoftDifferent Angle ClusterEEU SoftwareEndava RomaniaENEAEssensys SoftwareInnobyteKepler-RominfoPluridioQualitanceQualisoft GroupRINF TechRomanian SoftwareSII RomaniaSIVECO RomaniaSmart ID DynamicsSoftellingenceStefaniniTremendXAPT Solutions
Sibiu
Timisoara
Cluj NapocaIasi
Bucharest
Brasov
Miercurea Ciuc
ArtSoft ConsultBeck et al. Services RomaniaImprezzio GlobalMacadamian RomaniaWayfare
C-SoftROPARDO
BIT SoftwareCRIsoftPentalog
Bucharest
Oradea
Source: ANIS, Romanian Software Index, 2017
Romanian software companies
6
Romanian major players in IT&C and services sector
Source: ANIS / ARIES
Blue Chips Startups
7
Business Service Sector
key figures
120.000 working specialists
1.5% of Romania’s working population
Over 260 companies
#9th globally amongst the most attractive destinations for outsourcing of business services
sector
SSC & BPO zoom in
Source: Association of Business Service Leaders
8
Amazon Development Center RomaniaCapgeminiE.On ServiciiNess Iasi Technology Innovation CenterXerox Services EuropeXL World
Alcatel LucentBosch Communications CenterContinental AutomotiveWipro Technologies Romania
Bombardier TransportationShared Services Center RomaniaBosh R&D ClujEMERSONEndavaGenpactOffice Depot Service CenterThomsons Online Benefits
AccentureADP Centre of ExcellenceAriston Thermo Romania SRLAtalian Global ServicesCarestream – EMEA Shared Service CenterComputer Generated Solutions Inc.(CGS)ConectysDB Global Technology CenterDB SchenkerDB Schenker Global Services EuropeDeutsche Telekom Business ServicesEricsson – Global Services CentreGlobal Remote ServicesHP GeBOCIBM Global Business ServicesKelloggMellon RomaniaOMV Petrom – Petrom SolutionsOracleProcter & Gamble GBSS&T RomaniaSamsung Shared ServicesSiemens RomaniaSociete Generale European Business ServicesSoftvisionStefaniniTeleperformanceTELUS InternationalTemenos SSCTMF Group RomaniaVodafone Shared ServicesWalter ServicesWipro Technologies RomaniaWNS Global Services
Timisoara
ClujIasi
Bucharest
Shared service centers in Romania
Source: BiznesPolska, CEE Shared Services Outsourcing Directory 2017
9
Bucharest holds over 50% of the outsourcing Romanian market
ITO & BPO hold the largest shareof the overall volume (65%), followed by the SSC sector and R&D
Compared to other cities, it has the largest variety of skills and number of experienced candidates, but also the highest salaries
Market growth is expected at 10-15% by end of year
Bucharest, the largest outsourcing hub
Top players Key figures
Source: Association of Business Service Leaders
10
New projects opened in Bucharest in 2017
Source: Association of Business Service Leaders
11
In recent years, the city has registred a significant economic boom, mainly due to foreing investment, especially in hi-tech.
Numerous production companies are established in the area, which is considered one of the best developed in Romania
Languages spoken: German, Hungarian, Serbian, English, French, Italian
Top players Key figures
Timisoara, a vibrant technology environment
Source: Association of Business Service Leaders
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• The area has been attracting large investments fromproduction companies
• The talent pool is skilled in English, German, French and Italian, providing multi-lingual services
• It is the second largest office market after Bucharest, with a vacancy rate of 7%
Cluj-Napoca, a good value for money
Key figuresTop players
Source: Association of Business Service Leaders
13
• In 2013 a local IT cluster (the second one in Romania after Cluj) was born
• Iași is home for companies which conduct business in the area ITO, SSC and SWO
• Large pool for technical Frenchspeaking candidates
• Lower workforce costs compared to Bucharest and a high rate of qualified personnel.
• CRF Health, opened in 2017
Iasi, an emerging technology hub
Key figuresTop players
Source: Association of Business Service Leaders
14
Is an emerging hub in theindustry of business services
The availability of Germanspeakers is higher than in othermajor cities
It is also preferred as locationfor opening a secondary officefor a company headquartered inBucharest or Cluj
Key figuresTop players
Brasov, strategically positioned at the heart of Romania
Source: Association of Business Service Leaders
15
• Craiova is a small hub on the Romanian map when it comes to existing service centers;
• Craiova is curently developing as a business service center;
• Has a small IT pool, whose size is limited by the low number of graduates.
• Galati is a prefered location for Customer Care Centers
• Small hubs of BPO and ITO centers present;• Technical profiles with foreign language
skills are limited
• Sibiu is an emerging service center on the Romanian map
• The availability of German skills is higher than national average
Source: Association of Business Service Leaders
Key figuresTop players in Craiova
Craiova, Galati and Sibiu, in the investors’ eyes
Top players in Galati
Top players in Sibiu
Knock at our door
Let us help you
Enjoy your success!
www.investromania.gov.ro
www.businessromania.gov.ro