ROLLINS COLLEGE: HOLT SCHOOL PSY 330: Organizational Behavior

Fall 2014: Thursdays, 6:50 - 9:15 pm

Instructor: Robert J. Niemi, Ph. D. Office hours: By Appointment, on request e-mail: rniemi@rollins.edu Course Description: This course focuses on the behavior of individuals and groups within diverse organizations and on organizational structures and processes. Topics include motivation, group development and dynamics, teamwork, communication, organizational structures, job design, stress, power, politics, conflict, and organizational culture. Required Readings Text: Kreitner, R., & Kinicki, A. (2013). Organizational Behavior (10th ed.). New York, NY: McGraw-Hill/Irwin. ISBN: 0078029368. This is the hard cover format. Other formats are acceptable. Harvard Course Pack: Daniel Goleman, “Leadership that Gets Results” articles as specified in the schedule is available for download and purchase from Harvard Business Publishing. The Course pack link: https://cb.hbsp.harvard.edu/cbmp/access/28477289 Course Web Site: Additional course content and assigned readings are placed on the Blackboard website for the course. Students are responsible for accessing this site and all course materials and information posted therein. Course Objectives: In this course, you will learn the principles of organizational behavior in order to analyze organizational situations, diagnose problems, identify and evaluate alternative solutions, and recommend appropriate courses of action. The following are general course objectives. • Demonstrate knowledge of major concepts and theories of organizational behavior. • Articulate the importance of organizational behavior to the effectiveness of organizations. • Identify tools managers can use to achieve individual, team and organizational goals. • Describe the major factors affecting behavior of individuals and groups within organizations. • Demonstrate self-awareness about your work related attitudes and behaviors. • Demonstrate an understanding of yourself and of others in multicultural situations. • Describe how diversity might give an organization a competitive advantage to compete locally and

globally.

Competence: The extent to which you learn about organizational behavior will depend on the effort and time you devote to mastering the course content and skills. Learning takes place in direct relationship to student effort and involvement. Typically, you should devote 3 to 4 hours of outside study and prep time for every hour spent in class. This means that on average one should spend about 11 hours of study time per week in addition to the time spent in class. Course Approach: One of the major challenges in this course is discerning how organizational behavior concepts apply to your organizational settings and experience. The syllabus and schedule are templates to guide our examination of major topics in the field of organizational behavior. Teaching Methods: A variety of educational methods will be used to enhance our learning. Group discussions, case studies, lectures, and exercises will allow you to experience organizational and group behavior in real time. The best learning in this course occurs during class discussion especially in small group situations when we share work experiences and apply organizational behavior theory to make sense of them.

2 COURSE REQUIREMENTS

Weekly Attendance and Readings in Required Texts Attend Class: Discussion is the focus of this class so preparation is essential. Read and integrate assigned readings prior to class meetings. Please be on time for the start of class. On rare occasions, work or illness may interfere with class attendance. Five points toward the final grade are allocated each week for in-class participation (Wk 2-13). Attendance Policy: Because of the participatory nature of this course, absence, tardiness or leaving early will affect your grade. If you miss more than 2 classes, your final grade will be lowered by one grade for each class missed. Attendance for the last class period is mandatory. If you are absent from the final class, your final grade will be lowered by 2 grades Online Discussion Participation: Online discussions on Blackboard are an integral part of this class and an additional opportunity to share your insights and learn with your classmates, read and respond to each other's comments and build upon each other’s ideas. Each week (Wk 2-13), as the instructor, I will start the discussions, interact as I see appropriate, and grade participation in discussions. While my presence won't always be obvious unless I post, I will be observing and reading your discussions and responding intermittently. You should read all postings. It is like listening to others during class. Grading Online Discussions: I hope that you'll participate several times per week in online discussions. Participation in Online discussions each week is worth 5 points. Please note: to receive credit for your online discussion participation, you must post a minimum of your initial response to the discussion question posted by the instructor and two follow-up comments on posts by other students. No points will be granted if this minimum level of participation is not met. Class Discussion--Quality of Response: Participation in class discussions is important. Your responses and answers to questions are expected to be to the point. You should be prepared to cite the sources on which you base your comments. Points are earned for correct, relevant and substantive responses; trivial statements, e.g., “rambling on”, earn no credit. If you attend class and participate, your grade points will depend on the quality of your responses. If you attend all classes but never speak, you will receive a grade of “C” for the course. Your responses should contain the appropriate terms as well as their proper usage. Avoid pronouns (for example, he, she, and it). Instead, provide specific names, places, terms and times when providing your response. As in all good communications, the more specific you are the less chance there is that others will misunderstand or misinterpret your comments. Quizzes: There will be four quizzes each worth 50 points. Check the class schedule for dates on which quizzes are scheduled. Students are expected to take quizzes in class on the date indicated. Quizzes start at the beginning of class. There are no make-up quizzes. In the unlikely event that a student is required to miss class on the night of a quiz, an alternative written assignment must be arranged with the instructor—typically a Question & Answer assignment is to be submitted. OB-In-Action Case Studies Two individual written OB-In-Action case reports are required. The cases you select will be from the assigned cases as indicated in the course schedule. Students will be expected to lead class discussion on the cases they have prepared. The Group OB-In-Action case is not one of the ones that is open to individual assignment. To guide your analysis and the development of your report, study questions for each case are provided. Beyond simply answering the questions, however, your analysis should address any special issues that your evaluation reveals and that need to be considered. You should also include an introduction and conclusions to your report. Write your report as if you are a consultant submitting a proposal – be sure to apply OB concepts and theories that you are learning in class and in your readings. Each report should be no more than 1500

3 words (about 5 pages) in length. However, experience shows that reports of less than 1000 words (about 4 pages) the analysis is not of sufficient depth to qualify for full consideration in terms of points available. Assignments are due on the day the topic will be discussed in class as listed in the schedule. Late assignments will receive reduced points. Organizational Analysis Final Paper: This paper is an individual assignment. Assignment--Select an organization to research. First, you must select an organization to examine and analyze. What organization should you examine? From past experience, I can say it is easier to select an organization for which you work or have worked in the past--but ONLY if you are able to remove any hostilities you may have, and look at the situation with fresh eyes... If you are unable to do so, please choose another organization in which you do not work. Nonprofit voluntary organizations are another excellent type of organization to examine because they have different operating concerns than businesses do. For this assignment be certain to address the following topics and issues. Use Headers for new discussion topics. 1. Executive Summary - Introduction • An overview of the organization. • Brief summary of key points in your analysis • Statement of the key issue emanating from your analysis • Statement of your primary recommendation 2. Specific Situation: Describe a specific situation/problem/issue that arises within the organization 3. Analysis: Analyze that situation at the individual, group, and organizational levels. Your paper must include thorough examinations of at least 7 major concepts or theories from the text. Describe the organization and identify concepts/theories evident from your research such as:

• Organizational culture / socialization • Communication patterns • Individual Behavior & Motivation • Conflict, power & politics • Rewards & Recognition • Leadership (including style) • Team & group dynamics, • Organization design & innovation • Decision making (including models) • Organizational development & change

Be sure you including the following: Provide a comprehensive description of the culture of the

organization you are studying. Also, provide a comprehensive description of the organizational socialization process in the organization that you are studying.

4. Conclusions: Conclude your paper by summarizing what new learning resulted from doing this organizational level analysis; make sure you apply theory in your conclusions. Make some assertions and draw conclusions regarding the theories/concepts demonstrated at the organization that relate to the individual, group and organizational processes described in the course content modules and the text. What recommendations do you have for the organization? 5. Learning Identify the learning value of the assignment. Detail the learning and value of the assignment in relation to all levels of organizational behavior 6. Length: In a written paper (2500 words in length (about 10 pages) describe the organization from the three levels of organizational behavior (individual, group, organizational). if your paper is significantly longer than this guideline, you need to edit and reconsider your length or seek instructor approval prior to submitting your paper. 7. Evaluation: Your paper will be evaluated based upon the grading rubric for this assignment and including: • Depth of analysis • Consideration of all 3 levels of OB analysis • Breadth of analysis • Learning and value in relation to theory • 7 major theories and concepts applied • Use of theory & concepts in conclusions • 5 scholarly outside sources used & cited • Organization, clarity, and readability • Use of specific examples & evidence • Use of APA formatting guidelines

4 Group OB-In-Action Case Study Write-up: You are required to participate in a group collaboration that will result in the development of an OB-In-Action Group Case-Write-up of the designated weekly discussion assignment as indicated in the course schedule. a. Each discussion group will prepare an integrated group response to the discussion questions provided in the designated assignment. The group report will be based upon individual write-ups prepared in advance for the discussions leading to the integrated report. Full group participation is expected from all members. In other words, if you do not prepare an individual response to the study questions you will not receive any points for this group project. The final report should "speak with one voice" rather than many different ones "cut & pasted" together. b. Group Charter: The first assignment for each group is a group charter. Group charters can lead to greater group effectiveness and better performance. c. Team Member Evaluation: Each team member must complete an Individual Team member evaluation form after the group case write-up is completed. If you don’t submit evaluations for your team mates you will not receive any points for team member evaluation. Late Work All assignments are to be submitted to the instructor at the beginning of the class session when they are due. If you cannot attend class when an assignment is due, you may e-mail your assignment. Assignments received via e-mail prior to the class starting time will be considered as on time. Late assignments will be severely penalized. Evaluation: Course grades will be determined as follows: Individual Assignments Points Percentage - Quizzes (50 points each X 4) 200 30 - OB-in-Action Case Analyses (2 x 50) 100 15 - In Class Participation (5 points/class x 12) 60 10 - Online Discussion (5 points/class x 12) 60 10 - Organizational Analysis Final Assignment 100 15 Group Work - Group Charter 25 5 - OB-in-Action Case Analyses 75 10 - Individual Team Member Evaluations 25 5 Total Points 645 100 LETTER GRADES

Grade

Percentage

A 100-93% A- 92-90% B+ 89-87% B 86-82% B- 81-80% C+ 79-78% C 77-72% C- 71-70% D 69 - 60% F 59 - 0%

5 Rollins Honor Code--Academic Honesty Policy Students are expected to submit their own work for all assignments. When making use of the words or ideas of others you must give proper credit through quotations, attributions and reference citations. Failure to do so constitutes academic dishonesty--plagiarism. All students are expected to abide by the Rollins Honor Code. For explicit standards please refer to: http://tars.rollins.edu/holt/ahc/honorcode.shtml

The development of the virtues of honesty and integrity are integral to a Rollins College education and to membership in the Rollins College community. Therefore I, a student of Rollins College, pledge to show my commitment to these virtues by abstaining from any lying, cheating, or plagiarism in my academic endeavors and by behaving responsibly, respectfully and honorably in my social life and in my relationships with others.

The pledge is reinforced every time a student submits work for academic credit as her/his own. Students shall add to all papers, quizzes, tests, lab reports, case studies, etc. the following handwritten abbreviated pledge followed by their signature.

“On my honor, I have not given, nor received, nor witnessed any unauthorized assistance on this work.”

Material submitted electronically should contain the pledge--Submission implies signing the pledge. Any work that does not contain the signed pledge will not be accepted or graded. Collaborative Work The nature of this class requires that collaboration and communication with your peers takes place for discussions and group oriented activities. Students may consult with each other about subject matter and resources but must complete their assignments as individuals. Professionalism and Respect Contribute to class discussions in an intelligent, positive and constructive manner. Treat all other participants in this course with the same courtesy and respect that, in turn, you expect. Comments to others should be factual, constructive and free from harassing statements. Challenging and disagreeing with comments and ideas based on facts and documentation is encouraged. Unprofessional or disrespectful conduct based in prejudice or personality at the discretion of the instructor may result in a lower grade on an assignment or removal from class. Behaviors that are abusive, disruptive or harassing may be referred for disciplinary actions as specified in the student conduct code. Eating food and use of electronic devices are considered unprofessional distractions in the classroom as they are in any professional work setting. These activities are strongly discouraged. Drops/Withdrawals It is your responsibility to be aware of the requirements and dates for dropping or withdrawing from a course. Please check with the registrar’s office for this information. Disability Services Accessibility Needs Statement Rollins College is committed to equal access and does not discriminate unlawfully against persons with disabilities in its policies, procedures, programs or employment processes. The College recognizes its obligations under the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990 to provide an environment that does not discriminate against persons with disabilities. If you are a person with a disability on this campus, or who will be visiting this campus, and anticipate needing any type of academic/medical accommodations in order to participate in your classes or a campus activity, please make timely arrangements by disclosing this disability need in writing to the Disability Services Office at (Box 2772) Mills Building, 1000 Holt Ave., Winter Park, FL, 32789. Appointments can be scheduled by calling 407-646--2354 or by emailing: gridgeway@rollins.edu or jviera@rollins.edu.

6 ROLLINS COLLEGE: HOLT SCHOOL

PSY 330: Organizational Behavior Fall 2014: Thursdays, 6:50 - 9:15 pm:

Instructor: RJ Niemi, Ph.D.

Working Schedule Week & Class

Meeting Date

TOPIC

Pre-Class Readings/Prep

Activities/ Assignments

Week 1: Aug 28

Topics - Introduction to OB - Course overview

- Course syllabus posted on BB site - Handout in class

In class Activities: - My Life in Organizations Everyone introduces themselves - Short history of OB - Review of syllabus, schedule Follow-ups/Reinforcers - Online discussion of Intros

Week 2: Sept 4

Topics People Centered Organizations & Managing Diversity

- Kreitner: Ch. 1 & 2 - Ch 1: Opening case, “Why is Zappos.com So Good ...? - “Zappos is going holacratic: no job titles, no managers, no hierarchy”\ (On BB)

In class Activities: - Questions on Syllabus/Schedule - Study question written assignment - Discus OB-in-Action Case Studies Follow-ups/Reinforcers - Online discuss/reaction to cases

Week 3: Sept 11

Topics: - Organizational Culture & Socialization

- Kreitner, Ch 3 - Org Culture PPT on BB - Internet Exercise: look at GE, Facebook, SW Air or Walmart (select one company to examine)

- Form Group Project Teams - Study questions written assignment - Discus OB-in-Action Cases Follow-ups/Reinforcers - Online discuss/reaction to cases

Week 4: Sept 18

Topics Individual Behavior in Organizations

- Kreitner, Ch 5 -Ind in Orgs PPT on BB - OB in Action Case: "Wendy Kopp …," (on Blackboard)

- Quiz 1 on Ch. 1-3, 5 - In class Activities - Study questions written assignment - Discuss OB-in-Action Case Study - Review of major concepts & PPT - Complete Big 5 personal assessment/discuss in small groups Follow-ups/Reinforcers - Online discuss/reaction to in-class activities & case discussion

Week 5: Sept 25

Topic Topics: - Social Perception, Attribution, Diversity & Multicultural workplaces - International OB & Individual Differences

- Read Kreitner, Ch 4 & 7, - Re-review Kreitner Ch 2 - Ch 7 OB-in-Action Case: "Job Offers ..." - Case: “Subtle Discrimination in the Workplace” (On BB) - Prepare study questions written assignment for both cases

- Group Charters Due In class Activities - Study questions for both written assignments - Discuss OB-in-Action Case study questions Follow-ups/Reinforcers - Online discuss/reaction to cases

Week 6: Oct 2

Topics: - Values, Attitudes & Job Satisfaction - Motivation

- Kreitner, Ch 6 & 8 - Ch 8 Opening Case: "Should Teacher Pay be Tied to Student Achievement?” ..." - Ch 6 opening case, “Why Does Jennifer ... Love Her Work?” (Focus on Hackman-Oldham Job Characteristics Model for Work Re-Design)

In class Activities - Study questions written assignment - Discuss Ch 8 opening case study questions - Discussion of Ch 6 opening case, “Why Does Jennifer ... Love Her Work?” Follow-ups/Reinforcers - Online discuss/reaction to in-class case discussion

7 Week & Class

Meeting Date

TOPIC

Pre-Class Readings/Prep

Activities/ Assignments

Week 7: Oct 9

- Performance Management

- Kreitner: Ch. 9 - Ch 9 OB-In-Action- DineEquity’s Julia Stewart

- Quiz 2 on Ch. 4, 6-9 - Study questions written assignment - Discuss case study questions Follow-ups/Reinforcers - Online discuss/reaction to in-class case discussion

Week 8: Oct 16

Topics: - Group Processes - Teams & Team Work

- Kreitner, Ch 10 Groups - Kreitner, Ch 11 Teams - Chapter 10 OB -In-Action Case Study: “Unmasking the Manly Men” & prepare study questions written assignment

- Discuss Ch 10 opening case study questions Follow-ups/Reinforcers - Online discuss/reaction to in-class case discussion

Week 9: Oct 23

Topics: Individual & Group Decision Making Group OB-in- Action Case Assignment

- Kreitner, Ch 12 - Decision-making PPT - Individual Decision-making style assessment (on BB) - Ch 12: OB-in-Action Case: Deep Water Horizon ..." &- MIT Case Analysis/Prepare Individual study questions for group written assignment

- Group OB-in- Action Case assignment In class Activities - Discussion of decision making profiles - Discusses Ch12: OB-in- Action & MIT Cases Follow-ups/Reinforcers - Online discuss/reaction to in-class case discussion

Week 10: Oct 30

Topics - Conflict, Negotiation, Influence - Organizational Power & Politics

- Kreitner, Ch 13 &15 - Complete Conflict Mgmt profile - G. Smith, "Leaving Goldman Sachs ..." NYTimes (3/14/12) case ..." & study questions written assignment

- Quiz 3 on Ch. 10-12, 13, 15 NY Times Article OB-in-Action written Case Study Questions - Large group discussion of OB-in-Action Case - Small group discussion of conflict mgmt. profiles - Individual Team Evals due Follow-ups/Reinforcers - Online discuss/reaction to in-class case discussion and conflict mgmt. profiles

Week 11: Nov 6

Topics - Leadership

- Social Entrepreneurship video of Bithlo - Kreitner, Ch 16 - Goleman, Leadership that Gets Results (in Harvard course pack)

- Evaluate Social Entrepreneurship video of Bithlo using Golman’s 6 leadership styles Follow-ups/Reinforcers - Online discuss/reaction to in-class case discussion and conflict mgmt. profiles

Week 12: Nov 13

- Organizational Design & Innovation - Organizational Analysis, Change & Development

- Kreitner: Chapter 17 & 18 - OD Module 1 - OD Module 2

- Quiz 4 on Ch 16, 17, 18 Application of concepts to previous Cases especially Bithlo Social Entrepreneurship

Week 13: Nov 27 THANKSGIVING NO CLASS NO CLASS

Week 14: Dec 5

Topics - Organizational Analysis, Change & Development

- Application of concepts to your organizational analyses

- Organization Analysis Reports due - Application of concepts to your organizational analyses - Class Attendance Is Mandatory