Running head: ROLE OF STAKEHOLDER PAPER 1

Role of Stakeholder Paper

Roberto E. Reyes

MGT/420

June 11, 2012

Mark Bolotte

ROLE OF STAKEHOLDER PAPER 2

Role of Stakeholder Paper

The role of stakeholders in implementing a quality management process is crucial in the

development of a quality management process for the organization. The putting into practice a

quality management process entails having a corporate culture that has a primary focus on

product quality and that stresses collaboration in the form of teamwork between all the

corporation stakeholders (Susniene. & Vanagas, 2005). Prior to the development of an effective

quality management process the requirements and stakeholders expectations must be identified

and an understanding of the relationships between stakeholders will facilitate the corporate

management and alignment of applicable quality standards and procedures prior to

implementation to attain its objectives. Stakeholders must work in collaboration with each

other to achieve common goals as a product that is achieved through this collaborative team

effort.

Stakeholders

The main relations for an organization are not only with its consumers but also would

include its relationships with the employees, suppliers, partners, investors, and government

regulators, and other stakeholders that may affect the general market environment in which the

organization operates. All of the stakeholder relationships make up a very important network that

when altered in any way can produce a domino effect on the interdependent relationships that

exist between the organization stakeholders. This is when a quality management process can

create success in meeting internal and external customer, investors, employees, suppliers,

government, community, and other stakeholder’s expectations (Susniene. & Vanagas, 2005).

ROLE OF STAKEHOLDER PAPER 3

The strategic value of implementing a quality management process approach of quality

management and the importance of satisfying the different stakeholder interests, and assist in

resolving important concerns identified by the stakeholders, and to address all stakeholder needs

as reflected in government and other stakeholder objectives, requirements, and standards.

Organizational success is dependent on the degree of loyalty and satisfaction a company can

generate from its consumers, employees, and stakeholders in delivering quality products

(Susniene & Vanagas, 2006, p. 83).

Conclusion

Inviting stakeholders to participate in collaborative team-building is essential in

implementing a quality management process. To gain a competitive advantage, managers must

identify the relationships between stakeholders of internal and external groups. Identifying and

working to meet the needs of stakeholders enables a cooperative effort in obtaining a win for

everyone involved in the process.

ROLE OF STAKEHOLDER PAPER 4

References

Susniene, D., & Vanagas, P (2006). Development of stakeholder relationships by integrating

their needs into organization’s goals and objectives. Engineering Economic, 48 (3), 83.

Susniene., D., & Vanagas, P. (2005, October). Integration of Total Quality Management into

Stakeholder Management Policy and Harmonization of their Interests . ISSN 1392-2785

ENGINEERING ECONOMICS. 2005. No 4 (44) COMMERCE OF ENGINEERING

DECISIONS, 4(44), 71-77. Retrieved from

http://internet.ktu.lt/lt/mokslas/zurnalai/inzeko/44/1392-2758-2005-4-44-71.pdf