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Oshkosh Corporation Classification: Restricted
Rodney Smith154 Independence AveVenus, Texas, 76084
WORK EXPERIENCE
MCNEILUS TRUCK, Hutchins, TX
Parts and Service Sales, Aug 2011 – Present Handle Parts, Service and Warranty issues for customer in my AOR.
(Arkansas, Oklahoma and North Texas). Determine replacement parts required, according to inspections of old parts,
customer requests, or customers' descriptions of malfunctions. Fill customer orders from stock. Advise customers on substitution or modification of parts when identical
replacements are not available. Examine returned parts for defects, and exchange defective parts or refund
money. Discuss use and features of various parts, based on knowledge of machines
or equipment. Demonstrate equipment to customers and explain functioning of equipment. Measure parts, using precision measuring instruments, in order to
determine whether similar parts may be machined to required sizes. Determine replacement parts required, according to inspections of old parts,
customer requests, or customers' descriptions of malfunctions.
Regional Parts and Service Sales Manager, Southeastern U.S. May 2008 – Aug 2011
Managed the outside Parts and Sales team for Southeast U.S. and there travels.
Traveled with P.S.S.R. to train on new products. Managed 20 Million Dollar parts business. Resolve customer complaints regarding sales and service. Plan and direct staffing, training, and performance evaluations to develop
and control sales and service programs. Determine price schedules and discount rates. Monitor customer preferences to determine focus of sales efforts. Prepare budgets and approve budget expenditures. Monitor sales staff performance to ensure that goals are met.
154 Independence Ave Venus, Texas, 76084 214-668-4590 [email protected]
Oshkosh Corporation Classification: Restricted
Hire, train, and evaluate personnel.
Parts Manager, Hutchins & Houston
Aug 2003 – May 2008
Ordered parts to keep shelves full. Managed the inside part sales group. Managed major customer accounts. Managed Warehouse's Resolve customer complaints regarding sales and service. Plan and direct staffing, training, and performance evaluations to develop
and control sales and service programs. Determine price schedules and discount rates. Review operational records and reports to project sales and determine
profitability. Monitor customer preferences to determine focus of sales efforts. Prepare budgets and approve budget expenditures. Represent company at trade association meetings to promote products.
Refuse Part Sales, Sep 1999 – Aug 2003
Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
Receive and fill telephone orders for parts. Fill customer orders from stock. Prepare sales slips or sales contracts. Receive payment or obtain credit authorization. Take inventory of stock. Advise customers on substitution or modification of parts when identical
replacements are not available. Examine returned parts for defects, and exchange defective parts or refund
money. Mark and store parts in stockrooms according to prearranged systems. Discuss use and features of various parts, based on knowledge of machines
or equipment. Demonstrate equipment to customers and explain functioning of equipment. Measure parts, using precision measuring instruments, in order to
determine whether similar parts may be machined to required sizes. 154 Independence Ave Venus, Texas, 76084 214-668-4590 [email protected]
Oshkosh Corporation Classification: Restricted
ALBERTSONS, Desoto, TX
Produce Manager, Jan 1985 – Sep 1999
Ordered product for shelves. Inventoried product monthly. Managed a staff up to 15 employees. Went thru Supervisor training program and opened new stores.
EDUCATION
Duncanville High School, Duncanville, TXHigh School Diploma, May 1988
ADDITIONAL SKILLS Customer problem Solving. Team player. Self-motivated. Strong computer skills. Strong people skills.
154 Independence Ave Venus, Texas, 76084 214-668-4590 [email protected]
