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Simple Management for Centralized IT EnvironmentsYour management assumes you do this!
Simple Management for Centralized IT Environments 2
Tom HuntingtonVice President of Technical
Services
Broadcasting live from Eden Prairie in Minnesota, USA
Simple Management for Centralized IT Environments
Simple Management for Centralized IT Environments 3
Agenda
• What Are the Benefits?
• Mobility for Monitoring
• Monitoring and Management by Exception
• Intelligent Escalation Procedures
• Importance of Automation
Simple Management for Centralized IT Environments 4
The Benefits of Centralization
• Single console
• Single escalation point
• Assignment of events – ownership
• Management by exception
• Automation from a central console
• No need to be an expert
• Integration with other components
- Monitoring
- Problem tickets
Simple Management for Centralized IT Environments 5
The Goal Is Centralization of Events and Propagation of New Rules
Centralized User Interface
Node(Sydney)
Node(Minneapolis)
Node(Melbourne)
Node(Georgia)
Node(London)
Escalation withemail / SNMP / text
Simple Management for Centralized IT Environments 6
Agenda
• What Are the Benefits?
• Mobility for Monitoring
• Monitoring and Management by Exception
• Intelligent Escalation Procedures
• Importance of Automation
Simple Management for Centralized IT Environments 7
Mobility for Monitoring
• Your team wants and needs mobility:– A pulse from anywhere– Access from iPads, Galaxy, iPhone, Android– Managers want read-only
• Benefits– Modernization– Flexibility to be anywhere with WiFi or cell
coverage
Simple Management for Centralized IT Environments 8
Mobile Access for Performance
Simple Management for Centralized IT Environments 9
Mobile Access for Events
Simple Management for Centralized IT Environments 10
Mobile Access for Job Schedule
Simple Management for Centralized IT Environments 11
Agenda
• What Are the Benefits?
• Mobility for Monitoring
• Monitoring and Management by Exception
• Intelligent Escalation Procedures
• Importance of Automation
Simple Management for Centralized IT Environments 12
Monitoring and Management by Exception
• Too much noise• Not enough time• Timing is everything– Little events become big events if left
alone• Rules are needed to extract hidden but
important events
Simple Management for Centralized IT Environments 13
Filtering Rules for Performance Exceptions
Simple Management for Centralized IT Environments 14
Filtering Rules for System Event Exceptions
Simple Management for Centralized IT Environments 15
Filtering Rules for Schedule Exceptions
Simple Management for Centralized IT Environments 16
Agenda
• What Are the Benefits?
• Mobility for Monitoring
• Monitoring and Management by Exception
• Intelligent Escalation Procedures
• Importance of Automation
Simple Management for Centralized IT Environments 17
Intelligent Escalation Procedures
• You need options:– Email– Text message– SNMP
• You need to support an on-call list• You need filtering rules:– Time– Application– User
Simple Management for Centralized IT Environments 18
Escalation at the Source to Local Team
Simple Management for Centralized IT Environments 19
Notification to On-Call Team
Simple Management for Centralized IT Environments 20
Escalation from A Central Console
Simple Management for Centralized IT Environments 21
Agenda
• What Are the Benefits?
• Mobility for Monitoring
• Monitoring and Management by Exception
• Intelligent Escalation Procedures
• Importance of Automation
Simple Management for Centralized IT Environments 22
Importance of Automation
• A team member needs to own it• It has to happen as much as possible at the
source of the issue• More automation equals less interruptions and
surprises• Needs to be administered from a central interface
Simple Management for Centralized IT Environments 23
Rules to Automate Manual Operator Functions
Simple Management for Centralized IT Environments 24
Central Interface for Administration
Simple Management for Centralized IT Environments 25
Demonstration of Mobile Interface
• Robot NETWORK Web User Interface– Performance– Events
Simple Management for Centralized IT Environments 26
In Summary
• Centralization is the only option today
• Mobility is required in today’s work force
• Monitoring by exception is the only option
• Your local and on-call teams require intelligent escalation
• Automation is different than just monitoring
Website: www.helpsystems.com
Telephone: 800-328-1000 sales+1 952-933-0609 support
Presenter: [email protected]
Contact Information
Thank you for joining us today!
Tom HuntingtonVice President of Technical Services