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Roadmap to the Strategic Business Analyst and how it crosses other disciplines
Presented by Lori Becker BBC Conference 11/5/2015
Background
• Senior Strategic Business Analyst
• City of Virginia Beach
• 40 + Departments
• 448,000 + Citizens (ranked 36th largest city in the U.S.)
• 5,500 + Employees
Lots of analysis cross over
Strategic Business Analyst
Business Relationship Manager
Tactical/Solutions Business Analyst
Enterprise and Business Architect
Systems Analyst Developer
The Super BA
• Can leap over IT/Business Barriers
• Develop Strong Kryptonite Business Relationships
• Built on Truth, Justice and the BABOK Way
BYOC - Bring your own chair to the table
� Working at the highest enterprise level of the organization
� Collaborating with executive layer based on strategy and helping with investment decisions to deliver the best business value
� Assisting the business to achieve its strategic goals
� Communicate with C-Level, Mid Level, Users, and Engineers to bring desired outcomes
Not just a requirements gatherer
Was – Order Taker
Ø The 3 C’s – Clear, Concise, and Correct
Ø Requirements Docs, Technical Specifications, UML Diagrams, and Use Cases
Now – Influencer
Ø 4 Cs - Collaboration, Convergence, Consultant and Culture
Ø Business Cases, Strategic Technology Assessments and Business Models
Service Model
Tactical BA·∙ Tactical/Operational·∙ Solution Specific·∙ SDLC/Project Life Cycle
IT Services Model
Services
·∙ Business Analysis·∙ Strategic Technology Assessment·∙ Business Case/Feasibility Study/BIA·∙ Business Modeling/Capability
Assessment·∙ Business Innovation ·∙ Workshop Facilitating·∙ BPI and Modeling·∙ Research – Benchmarks, Competitive
Analysis·∙ Portfolio Support Management·∙ Consulting·∙ Benefits Value Management (TCO, CBA,
ROI, NPV)·∙ Value Performance Evaluation
Services
·∙ Stakeholder Analysis·∙ Requirements Elicitation·∙ Requirements Management ·∙ Requirements Analysis ·∙ Requirements Change Management·∙ Application Design and Development
Plans·∙ Quality Assurance Solution ·∙ Solution Performance Evaluation ·∙ Service Desk Ticket and Problem
Resolution·∙ System/Application SME –
Operational support
Strategic BA·∙ Strategic·∙ Continual Service Improvement
BRM·∙ Strategic/Tactical/Operational·∙ Continual Service Improvement
Services
·∙ Strategic Road Mapping·∙ Supply & Demand
Coordination·∙ Manage Business Relationship·∙ Business Value Management·∙ Business Innovation·∙ Business Architecture·∙ Performance Evaluation
Strategic BA - Holistic Systems Thinker
IT Service Strategy and Delivery
Ø Understand IT’s 2-5 year Strategic Plan Ø Know what’s in the pipeline - project governance Ø Core IT Systems (APM - applications & platforms) Ø Work Force apps and platforms Ø IT Resources and Capabilities (including funding
sources)
Business Strategy
Ø Understand Lines of Business and Services Ø Current State and Opportunities Ø Future Strategic Plan Ø Key Stakeholders and Partners Ø Business Capabilities and Resources
(including funding sources)
IT is not just an enabler or aligning to the business strategy
� Converging of IT Strategy and Business Strategy - They are so intertwined and co-mingled, there isn’t a clear distinction anymore.
� Strategies shouldn’t be developed separately then aligned together. Better to have a joint collaborative effort.
The New Business Landscape
Ø Social Media
Ø Mobile
Ø Business Analytics (Business Intelligence, Predictive
Analytics, Decision Management, and Big Data)
Ø Cloud Computation
Ø Internet of Things
Where does the Strategic BA fit into the Organizational Hierarchy?
Enterprise Architecture
Business Architect Solution Portfolio
Service Strategy
Strategic BA
Project and Work
Management
Solution Architect
Solution/Tactical BA
IT and Business – Different Views
Business and IT don’t always see the same outcomes.
� Business Outcomes: Speed of deployment, sharing of info, collaboration, autonomy and agility.
� IT Outcomes: Lower operational costs, be scalable, on demand capacity support, business continuity and stable environment.
Strategic Technology Assessments � Look at an entire department’s core business services
� Compare Business’s 3-5 year strategy with IT’s 3-5 year strategy
� Do a Current, Future and Gap Analysis - Categorize by Strategic,
Tactical, Opertional and Quick Hits.
� Result is list of initiatives or requests
� Can categorize by strategic areas - Customer facing, Sharing
Information, Performance Measurements, or by Service Category (maintain,
grow and transform).
� Prioritize and rank requests – schedule horizon
� Perform Business Analysis for the top initiatives
Project Work, Managed Work , Operational Work
Executive Mgmt.
Requests
Capital Improvement
Requests
Service Requests
Ø Don’t always think Project for demand management
Ø Triage (What requests are critical, soon, can wait)
Ø Perform Analysis (Business Brief)
Ø Executive Approval - Gate 1
Ø Managed work, project, or operational
Ø Perform additional analysis as needed (Full Business Case, RFP)
Demand Management
Key Take Away
� A Strategic Business Analyst is imperative to increasing business value by influencing the business with an organizational holistic and enterprise approach from the business perspective and providing executive management information for better decision making.
� In other words… it’s more than just requirements.
