Upload
bob-bin
View
601
Download
3
Tags:
Embed Size (px)
DESCRIPTION
Citation preview
Research Methodology
Lecture 5Ms Farha Hassan
Surveys
Surveys ask respondents for information using verbal or written questioning
Respondents
Respondents are a representative sample of people
Gathering Information via Surveys
• Quick• Inexpensive• Efficient• Accurate• Flexible
Problems
• Poor Design• Improper Execution
Interviewer Bias
• A response bias that occurs because the presence of the interviewer influences answers.
Auspices Bias
• Bias in the responses of subjects caused by the respondents being influenced by the organization conducting the study.
Social Desirability Bias
• Bias in responses caused by respondents’ desire, either conscious or unconscious, to gain prestige or appear in a different social role.
Communicating with Respondents
• Personal interviews• Door-to-door• Shopping mall intercepts
• Telephone interviews• Self-administered questionnaires
Personal Interviews
Good Afternoon, my name is_________. I am with _________survey research company. We are conducting a survey on_________
Door-to-Door Personal Interview
• Speed of data collection– Moderate to fast
• Geographical flexibility– Limited to moderate
• Respondent cooperation– Excellent
• Versatility of questioning– Quite versatile
Door-to-Door Personal Interview
• Questionnaire length– Long
• Item nonresponse– Low
• Possibility of respondent misunderstanding– Lowest
• Degree of interviewer influence of answer– High
Door-to-Door Personal Interview
• Ease of call back or follow-up– Difficult
• Cost– Highest
• Special features– Visual materials may be shown or demonstrated;
extended probing possible
Mall Intercept Personal Interview
• Speed of data collection– Fast
• Geographical flexibility– Confined, urban bias
• Respondent cooperation– Moderate to low
Mall Intercept Personal Interview
• Questionnaire length– Moderate to long
• Item nonresponse– Medium
Mall Intercept Personal Interview
• Degree of interviewer influence of answers– Highest
• Supervision of interviewers– Moderate to high
• Anonymity of respondent– Low
Mall Intercept Personal Interview
• Ease of call back or follow-up– Difficult
• Cost– Moderate to high
• Special features– Taste test, viewing of TV commercials possible
Telephone Surveys
Telephone Surveys
• Speed of Data Collection– Very fast
• Geographical Flexibility– High
• Respondent Cooperation– Depends
• Versatility of Questioning– Moderate
Telephone Surveys
• Questionnaire Length– Moderate
• Possibility of Respondent Misunderstanding– Average
• Degree of Interviewer Influence of Answer– Moderate
• Ease of call back or follow-up– Easy
Telephone Surveys
• Cost– Low to moderate
• Special features– Fieldwork and supervision of data collection are
simplified; quite adaptable to computer technology
Telephone Surveys
• Central location interviewing( WATS)• Computer-assisted telephone interviewing
(CATI)• Computerized voice-activated interviews
DISADVANTAGES
• Lack of visual medium• Limited duration• Absence of face to face contact• ???
M A IL IN -P E R S O ND R O P -O F F
IN S E R TS F A X
P A P E RQ U E S TIO N N A IR E S
E -M A IL IN TE R N E TW E B S ITE
K IO S K
E L E C TR O N ICQ U E S TIO N N A IR E S
S E L F -A D M IN IS TE R E DQ U E S TIO N N A IR E S
Self-Administered Questionnaires
Mail Surveys
Mail Surveys
• Speed of data collection– Researcher has no control over return of
questionnaire; slow
• Geographical flexibility– High
• Respondent cooperation– Moderate--poorly designed questionnaire will
have low response rate
Mail Surveys
• Versatility of questioning– Highly standardized format
• Questionnaire length– Varies depending on incentive
• Item nonresponse– High
Mail Surveys
• Possibility of respondent misunderstanding– Highest--no interviewer present for clarification
• Degree of interviewer influence of answer– None--interviewer absent
• Supervision of interviewers– Not applicable
Mail Surveys
• Anonymity of respondent– High
• Ease of call back or follow-up– Easy, but takes time
• Cost– Lowest
Increasing Response Rates
• Effective cover letter• Money helps• Interesting questions• Follow-ups• Advanced notification• Keying questionnaires
E-Mail Questionnaire Surveys
• Speed of data collection– Instantaneous
• Geographic flexibility– worldwide
• Cheaper distribution and processing costs
E-Mail Questionnaire Surveys
• Flexible, but– Extensive differences in the capabilities of
respondents’ computers and e-mail software limit the types of questions and the layout
• E-mails are not secure and “eavesdropping” can possibly occur
• Respondent cooperation– Varies depending if e-mail is seen as “spam”
Internet Surveys
• A self-administered questionnaire posted on a Web site.
• Respondents provide answers to questions displayed online by highlighting a phrase, clicking an icon, or keying in an answer.
Internet Surveys
• Speed of data collection– Instantaneous
• Cost effective• Geographic flexibility
– worldwide
• Visual and interactive
Internet Surveys
• Respondent cooperation– Varies depending on web site– Varies depending on type of sample– When user does not opt-in or expect a voluntary
survey cooperation is low. – Self-selection problems in web site visitation
surveys - participants tend to be more deeply involved than the average person.
Internet Surveys
• Versatility of questioning– Extremely versatile
• Questionnaire length– Individualized base on respondent answers– Longer questionnaires with panel samples
• Item nonresponse– Software can assure none
Internet Surveys
• Representative samples• The quality of internet samples may vary
substantially. • A sample of those who visit a web page and
voluntarily fill out a questionnaires can have self-selection error.
Drawbacks
• Not all individuals in the general public have internet access
• Many respondents lack powerful computers with high-speed connections to the internet
• Many respondents computer skills will be relatively unsophisticated.
• Possibility for respondent misunderstanding is high.
Internet Surveys
• Anonymity of Respondent– Respondent can be anonymous or known
• Ease of Callback or Follow-up– difficult unless e-mail address is known
• Special Features– allows graphics and streaming media
“YOU SEE, BUT YOU DO NOT OBSERVE.”
Sherlock Holmes
Scientific Observation Is Systematic
What Can Be Observed?
• Physical actions• Verbal behavior• Expressive behavior• Spatial relations and locations• Temporal patterns• Verbal and pictorial records
Phenomena Example
Human behavior or physical Shoppers movementaction pattern in a store
Verbal behavior Statements made byairline travelers who waitin line
Expressive behavior Facial expressions, tone of voice, and other form of body language
What Can Be Observed
Phenomena Example
Spatial relations How close visitors at anand locations art museum stand to paintings
Temporal patterns How long fast-food customerswait for their order to be served
Physical objects What brand name items are stored in consumers’ pantries
Verbal and Pictorial Bar codes on product packagesRecords
What Can Be Observed
Categories of Observation
• Human versus mechanical• Visible versus hidden• Direct• Controlled
Observation of Human BehaviorBenefits
• Communication with respondent is not necessary
• Data without distortions due to self-report (e.g.: without social desirability) Bias
• No need to rely on respondents memory• Nonverbal behavior data may be obtained
Observation of Human BehaviorBenefits
• Certain data may be obtained more quickly• Environmental conditions may be recorded• May be combined with survey to provide
supplemental evidence
Observation of Human BehaviorLimitations
• Cognitive phenomena cannot be observed• Interpretation of data may be a problem• Not all activity can be recorded• Only short periods can be observed• Observer bias possible• Possible invasion of privacy
Scientifically Contrived Observation
• The creation of an artificial environment to test a hypothesis
Content Analysis
• Obtains data by observing and analyzing the content of advertisements, letters, articles, etc.
• Deals with the study of the message itself• Measures the extent of emphasis or omission
Mechanical Observation
• Traffic Counters• Web Traffic• Scanners• Peoplemeter• Physiological
Measures
Physiological Reactions
• Eye tracking• Pupilometer• Psychogalvanometer• Voice pitch
Eye Tracking Monitors
• Record how the subject actually reads or views an advertisement
• Measure unconscious eye movements
Pupilometer
• This device observes and records changes in the diameter of the subject’s pupils.
• Increased pupil size reflects positive attitude towards a stimulus.
Psychogalvanometer
• Measures galvanic skin response(GSR) or• Involuntary changes in the electrical resistance
of the skin.• Assumption:• physiological changes accompany emotional
reactions• Emotional reactions to advertisements,
slogans, etc
Voice Pitch Analysis
• Measures emotional reactions through physiological changes in a person’s voice.
• Very expensive.