Riverbend Child’s Pavilion Child... · Capital Child Care Centre Daycare and After-School 5651 Riverbend Rd. Edmonton, A- 1 -B T6H 5K4 (780) 438-4572 (updated on March 17, 2014)

Capital Child Care Centre Daycare and After-School 5651 Riverbend Rd. Edmonton, A- 1 -B T6H 5K4 (780) 438-4572 (updated on March 17, 2014)

Ducklings (new born to 19 month), Froggies (19 monthes to 3 year),

Bunnies (3 yrs. To 4.5 yrs.), butterflies (4.5 to 6 yrs.), and Afterschool Care (6 yrs. To 12 yrs.)

Parent Handbook

Riverbend Child’s Pavilion


Overview Welcome to Capital Child Care Centre! We are Daycare and After School Care Providers located at Riverbend Child’s Pavilion. We are an Accredited Facility. Accreditation means that our facility has been recognized for providing high quality childcare, as well as a higher standard of practice. We hope that your involvement with our centre will be a delightful experience for both you and your child!

We encourage you to take time to talk with us, ask questions concerning your child and his/her development or give us feedback about our program. Tell us about your child, keep us aware of anything that may affect your child’s behavior. Little things like getting enough sleep, not being able to wear a favorite sweater may affect your child either positively or negatively. We’d like to share and understand your child’s excitements, accomplishments and even disappointments. Remember, you are always welcome. If you have any questions, concerns, or suggestions, please call Daljit at (780) 438-4572 or email us at [email protected] for any information.

Program Philosophy It takes a whole community to raise a child. It’s up to all of us to make sure that the child’s every need is being met, therefore we believe that childcare should be an extension of what the child is already learning at home. We provide a learning experience that focuses on all areas of a child’s development; social, emotional, intellectual, physical and creative. We encourage children to grow in self-respect, self-control, responsibility and independence.

Getting Involved

Contribute any interesting “junk” that you may have. Our arts and crafts corners need constant refilling and your “garbage” could be our treasures. Share your talents or skills with our children and us. “Little things” like knowing how to make bread; hook up electrical wires; put together a puppet theatre; sew; play an instrument; knit; woodwork; tell stories; any thing new happening, are all skills that could enrich our center and the children’s lives.

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Come along on a field trip if you are available – it could be educational and just plain fun! Join us for the social events that occur throughout the year. This is a great opportunity to get to know your Childcare Centre, staff and other parents.

Daycare Staff

We have a great team of qualified staff, who are ready to take care of your children. Our staff is trained to provide quality service for you and your child. They are responsible for the care of your child while at Capital Child Care Centre. We believe children should not be “baby-sat” but stimulated and developed as well as cared for. Staff will maintain a safe and healthy environment in which your child can grow and learn. Take a little time to get to know them; it is important that you feel comfortable with the staff that looks after your children. Staff is licensed with the Provincial Daycare Qualifications or the City of Edmonton QECC Board (for After School Care) Board. Staff must be qualified or enrolled in either the Early Childhood Education or further education. Sufficient qualified staff will be on the premises at all times to meet the licensing requirements for the number of children present. Criminal record checks are conducted on all staff before hiring. Qualified substitutes will be called in to replace staff that is ill, on vacation, or to supplement the staff when necessary. Our staff has the right to work in a safe and happy environment. We will not tolerate any abusive language or behavior directed at our staff.

Schools Serviced

Riverbend Child’s Pavilion Day Care directly services Brander Gardens, Tempo, St. Monica, St. Mary’s Elementary, Arch Bishop, Earl Buxton, George H. Luck, and Brookside Elementary Schools. Children attending these schools will be driven to and from school by a qualified staff, in the Center’s van.


Non-School Days and Holidays

Our centre remains open during the school Professional Development Days, Spring Break, report card interviews days, in services, as well as any other non-school weekdays that are not statutory holidays. We will be closed on all statutory Holidays and other designated days.

Snacks and Lunch

Please do not provide any foods that may contain nuts or products belonging to the nut and peanut family; due to allergies these can be very dangerous. AM Snack: A morning snack is provided daily – between the times of 7:45am and 8:30am. At least two of the major food groups are offered for the AM snack. Toddlers, Preschoolers and Kindergarteners Lunch: A hot nutritious lunch, with food covering four major food groups is provided. You can provide your own lunch or supplement the lunch that we provide if you wish, as long it meets the Canadian Food Guide requirements. If it doesn’t meet the requirements your child will either have the Daycare’s lunch or another meal will be given. Our menu is based on the Canada food guide and will ensure two thirds of your child’s basic nutritional requirements for the day. Special food due to allergies or other restrictions are to be provided by the parents. OSC Lunch: Children in the OSC room are required to bring their own lunches. Staff will heat up food if required. We request parents to send a nutritious lunch. Please do not send any products with nuts due to children having nut allergies.


PM Snack: Parents are required to provide the afternoon snack. Please be sure to send at least two of the four major food groups. If your child’s snack from home does not meet the Canadian Food Guide the daycare will supplement a snack for your child. Please put an ice pack in your child’s snack bag because we don’t have room in the refrigerator for all the children. It is advisable to place your child’s snack bag into the snack tote (box). Your child’s snack bag can be found in the snack tote (box) at the end of the day. Please label the snack bag and all containers. NO candy, chips etc. allowed and no nuts at all. PM Snack OSC: A nutritious snack is provided for the OSC room. The snack menu changes weekly so please ask a staff member or refer to the snack calendar posted in the OSC room. Please notify us if you do not wish your child to have certain foods. Snack is given between the times of 3:45pm and 4:15pm

Mailboxes, Mats and Blanket

A mailbox for your child’s personal belongings is provided along with a mat for rest period and a face cloth for the washroom. Please clean out your child’s mailbox periodically and take home items not needed.

Shoes and Clothing

Please send your child in comfortable clothing. Soft soled shoes or slippers should be provided for the children to wear indoors. It is advisable that your child be supplied with an extra set of clothes as important learning activities such as baking; outdoor play, arts, and water play can often leave your child dirty or wet. Accidents can also happen – an extra set of clothes can save the day. Please remember to label all items. Especially in winter, please make sure that your child has suitable outdoor clothing. Outdoor play is a regular part of our program and children need to be dressed accordingly.


It is important that your child have a pair of indoor shoes to wear while attending our centre. Fire drills are held monthly (even in winter), and require that all children go out “as is”. Proper footwear is necessary for your child’s safety and comfort.

Note: Please make sure that all clothing is clearly labeled!

You must bring in a supply of diapers and wipes for your child. Your child’s diapers are kept in a labeled cubby in the change room. When more supplies are required, the staff will leave a note for you.

Toddlers

If your child uses diaper rash cream or powder, please provide a labeled container

Toy Policy

We ask that you do not allow your child to bring toys from home. Some cuddly toys are allowed for the rest period or quiet time, but these are brought at own risk. Our staff cannot take responsibility for any toys that may be lost or broken, and it is not their responsibility to look for toys that are lost. Toys that are brought for show and tell days may be kept in the child’s mailbox or the office.

We believe that rest is a very important part of the child’s daily program. We observe quiet time minimum two hours a day (Children in Ducklings 12:00 pm to 2:30 pm and Froggies, Bunnies and Butterflies 12:30 -2:30 pm). Children are encouraged to lay quietly at the beginning of this time to allow other children to fall asleep. Children who are still awake after 1:30pm are offered quiet activities. If your child has a special blanket or cuddly toy, you may send it for rest time. Please do not ask us to keep your child up during rest time. If you do not wish your child to take naps our program may not fit your family’s needs.

Rest Policy

Through discipline we help children develop self-control. We want the children to feel strong and self-confident and at the same time respect adults and other children. Children who like themselves and feel esteemed by others rarely act rebellious or sullen. Discipline refers to actions taken by adults to help children control their behavior. These actions include identifying what kinds of behavior are acceptable

Discipline Policy


and helping the child to understand the possible consequences of unacceptable behavior. Giving a child the reason for why he is not allowed to touch or do something helps him in learning to manage his own behavior in the future. Adults help children to develop self-control by being consistent, predictable, and by modeling desirable behavior. The Centre has clear rules that will be followed consistently with each individual child. When making rules we refer to the following guidelines:

• We cannot let children hurt other children • We cannot let children hurt themselves • We cannot let children destroy equipment or property • We cannot let the children bully others in any way

The rooms will be set up and the program planned appropriately in order to prevent undesirable behavior. The teachers will be able to recognize when children are becoming bored and frustrated and when they need to change activities. We will never use sarcasm, physical force, or embarrassment to discipline a child. If a staff member ever becomes frustrated, they shall call upon another staff member to assist them or take over.

Based on the above-mentioned guidelines, teachers take disciplinary action on particular child on reasonable ground using the verbal communication only. Physical & Emotional punishment of children, including hitting and spanking will not be allowed under any circumstance. Other discipline methods that are unacceptable include time outs, harsh or degrading measures that humiliate or undermine a child’s self respect, isolating a child, or withholding basic needs such as food, shelter, clothing, bedding or affection. Teacher observes the children’s activities minutely and writes a report of any undisciplined activities of children on parent’s communication book and reports it to the respective parents. Both parents and teacher share some idea and come to the conclusion of how to deal with the matter. If needed parents provide advice in written form on parents communication book. Both parents and teacher will have communication with child. Methods of Handling Disciplinary Actions:

• Staff will communicate to children using positive statements. • Staff will communicate with children by getting down to their eye level and

talking to them in a calm quiet manner about what behavior is expected.


• After the child is reminded of the appropriate behavior, he/she will be redirected through alternatives/ choices to another activity or area.

• Staff will promote and encourage appropriate behavior through knowledgeable program planning, modelling desirable behaviors, and socially acceptable language.

• The goal that we are striving for is for children to take responsibility for their own actions and behaviors.

Any person, while on child care premises, shall not engage in any of the following actions toward children:

• Hit, spank, beat, shake, pinch, or any other measure that produces physical

discomfort. • Cruel, harsh, unusual, humiliating, or frightening methods of discipline,

including threatening the use of physical punishment. • Placement in a locked or dark room. • Public or private humiliation, yelling, or abusive or profane language. • Staff shall not associate disciplinary action or rewards with rest, food, or

toileting. • Staff shall not use time out for any child. • Staff shall not use time out for any purpose.

Discipline Documentation / Communication to Parents:

• Staff shall have ongoing communication between home and day care regarding all aspects of the care of the child.

• Staff shall document any history of recurring discipline problems and subsequent formal record.

• In cases of recurring or severe misbehavior, parents will be contacted so that we may work things out together. If the misbehavior continues the Director may place the child on a two week probationary period. If the situation does not improve, or a plan cannot be implemented for improvement during the probationary period, parents will have one week to withdraw their child from the Day Care.

• Our Day Care staff will act professionally at all times and in accordance with regulation requirements listed in the Child Care Licensing Regulation.

Role of Parent: Parents hand Book contains the one chapter child discipline policy. Parents will be advised to read the discipline policy that will make parents familiar to the procedure of handling the disciplinary actions at our centre. This will be helpful for the parents and


staff work together to resolve the disciplinary matters and lead the children adopt appropriate behavior. Similarly, parents will be advised to have sharing with concerned staff and director regarding their children’s behavior and find the out the appropriate procedure to handle the disciplinary situation. Note: We have prepared parents orientation hands out and First Day Checklist for parents which they need to read and fill before the day their child starts coming to our centre. This makes sure that parents have read and understood all the policies of our centre along with parent’s handbook.

Riverbend Child’s Pavilion Day Care will be doing continuous evaluation of children and their progress, overall services provided by daycare through ongoing evaluations. Twice a year we will provide parents with a progress report; in February and August and will let the parents know how well their child is doing. We conduct staff meetings on a monthly basis in which we day care’s activities, program plan and review policies and find ways to improve the program by discussing any issues or concerns. This is all recorded in a Staff Meeting Minute Book and any changes are then implemented. Riverbend Child’s Pavilion Day Care will implement the ongoing evaluation to analyze all incidents and prepare the report using the prescribed form and submit the concerned authorities

Ongoing Evaluation and Reporting

Admission is open to all children, newborn to 12 years, whose individual and family needs can be met by our program. Our centre will accept children with special needs, depending on the severity. Children are allocated in spaces in such a way as to maintain our ratios and in accordance with Governmental regulations. The registration form (see appendix B) should be returned on or before the start date. This form asks for basic background information about your child, please notify the Director or assistant director of ANY change with respect to: addresses, phone numbers, emergency arrangements family status, and allergies or medical problems. If we do not have a space available, we can put your child on a waiting list. We will require a non-refundable deposit of $50.00 for administrative fees during registration. You will be required to complete the registration form, and we will need 6 post dated cheques to cover the fees from September- February or March – August. All cheques should be made payable to Capital Child Care Centre.

Admission Policy

A ONE MONTH written notice is required if you withdraw your child from the centre.


We reserve the right to refuse care of your child. If, for any reason, the director or license holder deems necessary i.e. late fees, not meeting your child’s needs, illness etc. you will receive a termination notice from the centre.

Fees are due on the first day of every month. Post dated cheques are to be left upon registration to avoid late penalty fees. We charge a penalty fee of $1 per day, for late fees. There is a $20 fee for NSF cheques. Notices of late payment will go out on the 5

Fees

th day of each month.

Subsidies are available to those parents who qualify, please ask us for application forms or go on web site that is

A termination notice will be served to parents who are behind in payment of fees.

www.child.alberta.ca/childcare

We understand that there may be special circumstances, in which parents may not be able to make a payment on time, please come and discuss this with Daljit or and we can work out a solution together.

To be considered for a full time space, subsidized families must have their children in the centre for a minimum of 100 hours per month.

Minor Accident: Illness and Medical Policy

Our Day Care Centre is committed to providing a safe and healthy environment for all children, staff, and any other persons participating in the program. In case of a minor accident, staff will provide first aid as required. Staff will record all details, including the treatment given, in the accident, injury and illness. Staff will notify the parent/guardian either immediately after the accident, or when they collect their child from the Day Care, depending on the severity of the accident and the emotional state of the child. If the child shows any of the symptoms of the illnesses or infectious diseases, Parents/guardians will be requested by staff to collect their child. The child will be kept comfortable and under observation. The sick child may be isolated from the rest of the group, if the illness is deemed dangerous to health or to cause distress to the other children, until the parent/guardian or person authorized to collect the child arrives to collect the child. Information relating to the accident/symptoms shown by the child will be recorded by staff in the accident, injury and illness book.


Major Illness: In case of emergency medical situations or accidents staff will carry out all possible medical assistance for the child, prior to the parent or ambulance arriving. In accordance with regulation, staff can remove a child requiring medical, hospital or ambulance care from the premises without the parents/guardians consent. Where an ambulance is required and the parent/guardian is not present to accompany the child, one of the staff member and/or a nominated representative of the licensee will accompany the child in the ambulance. The relevant information will be recorded in the accident, injury and illness book. If the child displays any of the following symptoms they need to be kept home.

Fever Diarrhea Vomiting Undiagnosed rash or skin condition Communicable diseases Obviously infected discharge Lethargy and irritability Persistent pain Cough

A staff member who notices any of these symptoms when your child arrives will ask that your child be taken home or to a doctor for a note confirming that your child is healthy and not infectious. The Centre maintains Incident Report Forms any time there is an injury that occurs to Daycare Staff or Children or on Daycare Property. It is mandatory that these forms be filled out. These forms are reviewed by the Director quarterly or sooner if their seems to be more incidents occurring, to determine if any policies or procedures may need to be changed in regards to the health and safety of Staff and Children. Potential Health Risk:


Where a staff member knows or has reason to believe that a child may be suffering from a disease listed in schedule 1 to the communicable diseases regulations (AR 238/85), the daycare will ensure that the child’s parents removes the child from program premises forthwith. If the child displays any of the following symptoms they need to be kept home.

Fever Diarrhea Vomiting Undiagnosed rash or skin condition Communicable diseases Obviously infected discharge Lethargy and irritability Persistent pain Cough

In the case of any of the above, Daycare staff will administer an under-arm thermometer to ascertain the child’s temperature. A parent will be contacted if the child’s temperature is above 380

C to arrange for the child’s removal from the program. A child may return to Riverbend Child’s Pavilion Day Care with written notice from a physician indicating the child poses no health risk, or if the license holder is satisfied that the child poses no health risk.

If a child becomes ill while at the Centre, the parents will be contacted. An entry will be made in the Communication Binder indicating the child’s name and the date and time the child was observed to be ill, the name the staff member who identified the child was ill, when parents were notified and by whom, the time the child was removed from Daycare and the date when the child returned to the program. As is practicable, we will make every attempt to keep the child comfortable and separated from the other children under staff supervision until (s)he is removed from the Centre. In the event of an emergency, the child will be taken to the nearest Hospital and parents will be notified immediately. If caregivers suspect a child has a communicable disease, parents will be contacted immediately. When a communicable disease is confirmed in the Centre, all recommendations of the Capital Health Authority will be followed. Parents will be informed.


Supervision of Sick Children: Parents are asked not to bring sick children to the daycare. In the event that a child falls ill while at that centre they are brought into the office so they are away from the other children but in direct supervision of the director. The parents are informed to pick their child up. If the child needs immediate medical attention, a staff member will accompany the child to the doctor office located above the centre or 911 will be called.

Incident Reporting

In case of any accident, staff is to complete the day care’s accident / incident report form when First Aid Treatment is carried out on a child or an injury becomes apparent by staff. First Aid reports are to be written by the Program Director or designate. The report will include the following:

• An accurate account of what happened, never assume. • In the event of staff injury the Accident/Incident Report form will also be

completed. Where possible a witness will be required to sign the forms.

• The Director is to be made aware of all incidents including those not requiring a written report.

• Parents are required to read and sign Accident/ Incident Report forms and the form is then to be

• If a parent requires or requests a copy of the Report, the Director may provide a copy of the report at her discretion.

Our day care will ensure to report to the licensing staff and Regional Child Care Office all of the following:

• Emergency evacuation • Program closure due to an emergency • An intruder on the program premises • A child removed from the program by a person without parent/ guardian

consent • A lost child or a child left on premises after operating hours • An injury requiring medical attention • Any serious incident

All the incidents reports will be reported immediately to the regional child care office using prescribed form.


In addition to: Any serious illness or injury to a child that occurs while the child is attending the program and any other incident that occurs while a child is attending the program that may seriously affect the health or safety of the child will be reported to the licensing office immediately. A serious incident that is to be reported to the regional child care office are an emergency evacuation, unexpected program closure, an intruder on premises, illness or injury requiring emergency health care and/or child has to remain in hospital overnight, error in administering medication by program staff/volunteer resulting in child becoming seriously injured or ill and requiring first aid, death of a child, an unexpected absence of a child from program (ie. Lost child), child removed from the program by non-custodial parent/guardian, an allegation of physical, sexual, emotional abuse and/or neglect of child by a program staff member/volunteer, the commission by a child of an offence under an Act of Canada or Alberta, and/or child left on premises outside of program’s operating hours. Any incidents will be analyzed on a quarterly basis or sooner and a report will be submitted to the regional Child Care office annually.

Health Care Policy

All Riverbend Child’s Pavilion Day Care staff maintains a first aid certificate. Day care staff will provide first aid treatment as is necessary with the consent of Director. Otherwise, health care will only be provided by Daycare staff if written consent has been obtained from the child’s parent(s). The staff of the facility will provide care for a child in the form of first aid if any situation requires it. The staff will contact emergency services if the emergency is serious enough to require that attention. All staff members have first aid certification that must be renewed every three years. The parents are made aware and agree to their child receiving first aid treatment if it is necessary upon reading and completing the parent handbook and registration form. Administration of Medicine: Riverbend Child’s Pavilion Day Care staff is allowed to administer medication when the following have been satisfied:

1. Parents must sign a written consent form which includes the name of the


child, the name of the medication (in its original labeled container), and the time and amount of the medication to be administered (according to labeled directions).

2. Staff will initial the medical form after each and every medication administration.

3. Medication is stored in a locked, refrigerated container.

Emergency medication will be placed in a location easily accessible to Daycare staff. In the case of minor injury, Daycare staff with first aid qualifications may administer appropriate care. All medications must be handed by a parent on arrival to staff; to keep in a locked container. The medication must:

1. Be in its original package 2. Have a pharmacy label with the child’s name, the name of the medication,

date, prescribing doctor, name of the pharmacy and directions marked clearly on the container.

A medication administration form must be completed and signed by the parent/ guardian before medication will be administered. Staff will NOT Administer Any:

1. herbal remedies 2. anything with an expiry date that has passed 3. medication without a pharmacists label on the container.

The license holder will ensure proper documentation to include the name of the child, the name of the medication, time of administration, the amount of medication and the initials of the administering agent. Emergency medication will be kept in a readily accessible location known to all staff. Used Medications: Day Care staff must ensure that medications are returned to parents when the period of authorized use has ended. Additionally, Day care will ensure that staff who are administering health care are trained to do so. Supervision Policy Riverbend Child’s Pavilion Day Care ensures a strict adherence to staff/child ratios.


Staff are expected to observe children’s play at all times. This is to ensure proper supervision and also as a planning requisite. The Director will tour new staff throughout the Centre to include indoor and outdoor environments. Staff are impressed with the importance of accounting for all children at all times and recording children’s arrival and departure times. Riverbend Child’s Pavilion Daycare Program practices are based on the children’s developmental levels and meet the children’s developmental needs. In the case that a child fails to arrive at an arranged pick-up time or location the following actions will be takes:

1st

2 Driver makes call to Director

nd

3 Day care Director makes call to school

rd

4

Day care Director makes call to child’s parents or emergency contact persons

th

5 If so advised, available supervisors will search for the child

th

If the child is not located, Director makes call to emergency personnel

A report will be prepared regarding this matter and forwarded to the Licensing Officer and concerned authorities as soon as possible. The general supervision practices adopted by daycare staff are:

• To do daily checklists to make sure that all equipment is in working and safe condition.

• Ensure that they are aware of the indoor and outdoor physical environments. • Children are supervised and counts are done before children leave room or

facility, when children reach to the out door place, before they leave the out door place for Centre and when they arrive at Centre premises before they enter the room to ensure that all children are accounted for.

• Staff also takes portable emergency forms upon leaving the room of care. • They also to fill out a form when leaving that states where they are going and

how many children along with departure time and expected time of arrival back at facility.

• The transportation van has a list of children that are to be picked up from various schools.

• A head count is always done as children enter vehicle as well as leaving vehicle. If a child is not at the designated spot then a call is made to the school; if the school is not aware of child’s location then a call is made to centre to call parents. The parent is then asked if their child has already been picked up.


As a matter of practice, Daycare staff are committed to the following:

• monitoring and supervising the children at all times • knowing where emergency medications, scheduled medications, first aid kits,

and emergency contact numbers are kept or stored • being aware of all emergency procedures • conducting regular and scheduled safety checks of Daycare premises and

equipment • knowing which individuals are authorized to pick-up a child in the place of a

parent recording when children arrive and leave the Daycare Program

Please ensure that you have made arrangements for your child to be picked up by the designated time on your registration form, your caregiver’s hours are scheduled between these times.

Late Policy

The centre closes at 6:00pm. You are required to pick your child up at or before 5:45pm. We will take into consideration late pick up due to RARE and unusual circumstances i.e. car accident, excessive snowstorm or car trouble. However a phone call is greatly appreciated. If we do not receive a phone call, we will charge $1 for every minute over 6pm

. This is payable to the centre.

Throughout the year we will take children off the premises by walking to nearby parks and establishments. Some of our program will require the children to be transported by public or private transportation. When a field trip is planned that requires transportation you will be notified by news letter and/or permission form notifying you of the details regarding the fieldtrips.

Transportation

For children who attend school outside of our centre, i.e. Grade K-6, the centre may transport (transportation authorization required) child to his/her designated school upon completion of the transportation waiver. The Centre meets Transport Canada regulations during transportation. The Centre also has a Safety Fitness Certificate and maintains a yearly Intra Provincial Operating Authority Certificate for the Daycare Van. Should your child require a pick up or drop off outside of the regular time, please submit a written request to the director at least one week in advance.


If we are able to accommodate this request there will be a $5 charge each time. We transport our children by van. Children must wear seatbelts. We also walk maintaining a 1 to 12 ratio. Children are dropped off at their respective schools. Drop Off: The primary staff of the concerned room makes the list of the children who need to be dropped off, then hen s/he handovers the list to the driver. The driver attends the children and verifies the list. After verification driver leads the children to the van. Driver makes sure that all the children in the van have the seat belts on. Driver keeps the record of children who are dropped off. Picking up children: The Day Care van is parked in the school parking lot or in front of the school (van parking area will be known by children). The children are required to wait at the designated meeting place in the school. Driver verifies the list of children who need to be picked up. Late or missing children: The driver waits an extra five minutes, then calls the school office to check if the child was in the school or not. The driver calls the daycare director to verify whether or not the child is supposed to be picked up. Day care director makes calls to parents and verifies the exact information of the child. Day care director makes call back to the driver and driver does accordingly. If the driver does not get any response, he/she moves to the other school. Daycare Director will contact the proper authorities to help locate the missing child. The Centre will make an arrangement to pick him/her up. Unless the daycare drops off the child at school, or the parent has called to notify us of pick-up, we will not be responsible for the pick-up of that child. A list of children being dropped off and picked up are being prepared for each day at the daycare and provided to the driver each day for the record. It is the responsibility of the van driver to check off children when they are dropped off and picked up daily. At the end of the day this information should be filed in the office.

While it is preferable to avoid becoming involved in an access dispute, the protection and best interest of the child will always be our first priority. Access disputes between parents or other family members may be complicated by the fact that legal

Custody Policy


custody of the child has not yet been determined by a court or formal agreement such as a consent order. The following guidelines will be applied when deciding whether or not to release the child:

• If you have any custody and access arrangements by way of consent or court order, we request a copy for your child’s records, however it is not our responsibility to interpret, determine and enforce these orders.

• If the child’s mother or father that is listed on the registration form and/or we have met comes to pick the child up, we will release the child to that parent. This will include anyone that is listed on the authorized pick up list on your child’s registration form.

• If you have sole custody and can provide a document that clearly defines the non-custodial parent’s access we will not release the child. Should the situation arise where the non-custodial parent comes to pick the child up, we will ask for supporting documentation for access and contact the sole custodial parent and the RCMP if necessary.

In these circumstances it is very important that you have regular communication with your child’s teacher and the Director.

The centre regularly takes pictures of children for crafts, fieldtrips, memory books news letters etc. If you do not want your child’s picture to appear anywhere or be published, please indicate this on your registration form and make sure your child’s teacher knows.

FOIP policy

All information that is provided on your child’s registration form and during your child’s enrollment will be considered confidential and shared in accordance with the Alberta Government Daycare and licensing requirements and accreditation policies.

Please forward all complaints to Daljit Chauhan, we are always willing to listen and act on any complaints we receive. We will provide the name and number of our licensing officer upon request.

Complaint Process

Inspection Visits


Family and Social services inspect the centre regularly. These are surprise visits and the reports are available for parents to view.

We look forward to provide your family with the best daycare service available. Please complete all the admissions forms and return it to us ASAP.

Thank you.

Registration Forms

Dear Parent(s), please fill out all the information in the form. It is very important that we have the correct information for any

emergency at all the times

Name Of Child: ________________________________________


Start Date: ____________________________________________

Registration Form

Child’s name: _________________________ DOB: ____________ Child’s Home Address:___________________________________ Child’s Home Phone #:___________ Mobile # ________________ Date of Admission: ______________________________________ Mother’s name: _______________ Father’s name: _______________ Home Address: _________________Home Address: _______________ Home Phone: ___________________Home Phone: ________________ Place of work: _________________ Place of work: ________________ Work address: _________________ Work address:________________ Occupation: ___________________ Occupation:__________________ Work phone: _________________ Work phone: _________________ Cell #: _______________________ Cell # :_______________________ Email:______________________ Email:________________________

Name___________________________________Tel#_____________________Address_________________________________________________________Name___________________________________Tel#_____________________

Emergency contact person(s) other than parents

Address _________________________________________________________

Name _________________ Tel# ___________Address___________________ Authorized Person(s) to whom child may be released

Name _________________Tel# ____________Address___________________ Desired Starting Date ______________Today’s Date ____________________ Care Required: Mon. Tues. Wed. Thurs. Fri. Hours when care is needed ______________to.___________ Registration Fee: $50.00 Paid – Yes/No


Subsidy: Yes/No Amount:_$_________________ I agree to give 6 post dated checks ______ Any Previous Day Care experience:__________________________________ Usual eating Schedule_____________________________________________ Things that comfort your child_________________Scare child____________ Cultural habits/home issue that affect the child’s behavior ________________________________________________________________ Infant(1to 19m)____ Froggies(19-36m)_____ Bunnies(3yrs-4.5yrs.)________ Butterflies (4.5yrs-6yrs.)______Out of School Care ____________

Medical Information

Alberta Health Care Insurance & Number________________________

Is your child’s immunization records up to date? Yes_____ No____ (Please provide a copy of it.)

Child’s Physician ____________________Phone #:__________________ Disability or special needs of child (Medications, treatments, allergies, food intolerance, conditions, behaviors, etc. ) No ____ Yes____ _________________________________________________________ Is your child using any medication on an ongoing basis? Please explain.___________________________________________________________________________________________________________ Has your child had any major operations? When? _________________________________________________________ Do you have any concerns about your child’s development?: _________________________________________________________

Family Information Marital Status: ______________________________________ Siblings and their ages: ________________________________ Are there any custody arrangements that we should be aware of? __________________________________________________ Other important information about your child ____________________________________________________ Transportation Arrangements in an Emergency Situation Ambulance service: ______________ Child will be taken to ______________ (Parents/Guardians are responsible for all emergency transportation charges)

As Parent/Legal Guardian, I give consent to have my child receive first aid by facility staff in the case of emergency. For rest of other medication you must fill out a medication form with the required information, including

Parent/Legal Guardian Consent and Agreement for Emergencies


specific symptoms the staff should watch for. These medications will be kept in a secure location located within the child’s room supervised by responsible staff and will be handed to you when you and your child leave the centre. If necessary the child will be transported via an ambulance to receive emergency care. I understand that I will be responsible for all charges not covered by insurance. I give consent for the emergency contact person listed above to act on my behalf until I am available. I agree to review and update this information whenever a change occurs and at least every 6 months. Parent/Legal Guardian’s Signature#1__________________Date___________ Parent/Legal Guardian’s Signature#2 _________________Date___________

ADMISSION AGREEMENT

We ask that all Capital Child Care Centre Child Care and Out-of-School Care parents sign and return this admission agreement. (This agreement also covers other areas not previously mentioned in the handbook – please read carefully). I, _____________________, PARENT/GUARDIAN of ____________________ - Have received, read, understood and accepted the policies written within this handbook, and accept the responsibilities of myself as a parent in regards to: the payment of fees to be received on or before the fifth day of the month on which my child is registered. -The following of procedures as outlined under the fees policy page with regards to supplying post-dated cheques, notice of termination; no fee reductions for holidays and absences; retention of receipts given and payment of applicable additional fees. - If you require subsidy it is your responsibility to fill out and send forms. You can go on their web site to do your application. The web site address is www.child.alberta.ca/home/1166.cfm.

. If you are rejected at any time or there is an amount change in subsidy it is your responsibility to pay the difference or total amount owed.

- I will pick my child up prior to the 6pm closing time. I am also aware that there will be an extra charge of $1.00 for every minute after 6pm. - I will notify the centre when my child will be absent or needs to be picked up by someone other than myself.


- I will find alternate care for my child on the days he/she is ill; or becomes ill while at school or the centre. I am aware that my child is to be kept at home on days they are ill. - We reserve the right to increase our rates at any time as we feel it is warranted. A minimum of one months notice will be given prior to any rate increases. Furthermore, as a parent of the Capital Child Care Centre and Out-of-School Care, I agree to: - Meet with the Child Care staff should they have concerns regarding my child’s behavior or conduct. - Allow Capital Child Care Centre staff to obtain medical aid for my child in the event of an emergency, realizing that this may involve the transportation of my child via an ambulance for medical care. - Allow my child to be photographed or video taped for the purpose of internal (centre only) interest. NOTICE REGARDING FACILITY/ AREA USE AND FIELD TRIPS

As a parent of Capital Child Care Centre, I understand that the centre uses the following areas and facilities:

o All field areas in and around the Riverbend Shopping Centre o Any of the local parks (Brander Gardens Park, River Ridge Park,

Earl Buxton/St. Mary’s playground, St. Monica’s park, Ramsey Park and The River Valley including Fort Edmonton Bridge and walking trails on both sides of the river).

By signing this form, I give permission for my child to use all the area and facilities as outlined above

without any prior notification being given.

I understand that all other outing or field trips will be posted and that I will need to sign for them on an individual basis. I have read, understood and accept the center’s responsibilities and policies in regards to discipline, illness, administration of medication, arrival and dismissing procedures and emergency evacuations. Parent’s Signature ________________________ Date _________________ Staff Signature for Capital Child Care Centre _________________________


PORTABLE EMERGENCY FORM

CHILD’S NAME: First _________Last__________ DATE OF BIRTH: _________ Child’s Address: __________________________________________________ Mother/Guardian’s First Name: __________Father/Guardian’s First Name:____ Mother/Guardian’s Last Name: __________Father/Guardian’s Last Name: _____ Address:_________________________ Address:_________________________ Cell Phone #:___________________ Cell Phone#:_____________________ Home # _________________________Home #_______________________ Work # _________________________Work #___________________________ Employer: _______________________ Employer: _______________________ Health Care#: ____________________________________________________ Illness your child has / had: __________________________________________ Special conditions, Disabilities, Allergies, or Medical Information for Emergency Situations _______________________________________________________ Allergies: Yes: ________ No: ________ If yes, explain: ____________________________________________________ Medication on an ongoing basis: Yes: ________No: ________ If yes explain: ____________________________________________________ Dietary restriction: _________________________________________________ Medical condition:__________________________________________________ Immunization: Yes: __No: __ If yes explain: _____________________________ EMERGENCY CONTACT TO WHOM CHILD CAN BE REALEASED:

1. Name First/Last: ______________________Phone # ______________ Address: ___________________________________________________

2. Name First/Last: _____________________Phone #_________________ Address:____________________________________________________

Parent/Legal guardian consent and Agreement for Emergencies


As Parent/Legal Guardian, I give consent to have my child receive first aid by facility staff in the case of emergency. For rest of other medication you must fill out a medication form with the required information, including specific symptoms the staff should watch for. These medications will be kept in a secure location located within the child’s room supervised by responsible staff and will be handed to you when you and your child leave the centre. If necessary the child will be transported via an ambulance to receive emergency care. I understand that I will be responsible for all charges not covered by insurance. I give consent for the emergency contact person listed above to act on my behalf until I am available. I agree to review and update this information whenever a change occurs and at least every 6 months. DATE: ____________Parent/Legal Guardian’s Signature #1: _______________ DATE: ____________Parent/Legal Guardian’s Signature #2: _______________

Child’s Name: ________________________________________________

KINDERGARTEN & AFTERSCHOOL TRANSPORTATION AUTHORIZATION FORM

Date of Birth: ______________________ Kindergarten or After school (Circle One) School Name: ____________________________________________ Address of School: _________________________________________ Telephone: ___________________________ Grade: ___________ Room: ______________ Teacher’s Name: _______________________________________________ Arrival Time for School: _________________________________________ Pick-up time from school: ________________________________________ Other Information (Early Pick-up Days, etc.):

I, _____________________________ hereby give Capital Child Care Centre permission to drop off and pick-up my child at school. I understand Capital Child Care Centre is not responsible for my child once he/she is on school premises. ___________________________ Parent’s Signature


Date: ______________

Documents

Riverbend Child’s Pavilion Child... · Capital Child Care Centre Daycare and After-School 5651 Riverbend Rd. Edmonton, A- 1 -B T6H 5K4 (780) 438-4572 (updated on March 17, 2014)