Risk Management PART 5.4

8/17/2019 Risk Management PART 5.4

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5.4.0 Risk Management Process

`

5.4.1 Define the Risk Management Objective

RIS O!"#$%I

%o 'iversifie' (ortfo)io the on)ine

or'ering traffic variation to a))o*s

the cater gro*ing internationa)

a((etite for fast foo'.

%o com()+ *ith P,-S# s+stem

or'er (rocess that 'eve)o(ing (ia

'e)iver+ creates ma/imm effect on

com(an+s (erformance

-inkage to 2inancia) Pers(ective

-inkage to $stomer Pers(ective

-inkage to -earning 3 ro*th


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o$orse of 6ction from $-S an' !-S an' Risk Objectives from S(()+7

Pro'ction an' Distribtion Management Process

Risk Management

2inancia)

Risk

O(erating

Risk

%echno)ogic

Risk

$-S

1 Increase Domino’s online ordering traffic to cater growing international

appetite for fast food

--

(1)

2 Developing pizza delivery targeting consumers who are willing to tolerate a

degree of inconvenience

-(2)

-

!-S

3 verall Domino’s system and !"#$% system order accuracy and efficiency - - (3)

&otes'

o diversified portfolio the online ordering traffic variation to allow cater growing international appetite for fast food

o comply with !"#$% system order process that developing pizza delivery creates ma*imum effect on company’s performance

2ina) Objective of Risk Management

1 o diversified portfolio the online ordering traffic variation to allow cater growing international appetite for fast food

2 o comply with !"#$% system order process that developing pizza delivery creates ma*imum effect on company’s performance

3 +anage operating ris, y centralizing the standards of supplier’s raw material .uality. 82rom S(()+9

/ +anage operating ris, y monitoring supplier’s delivery performance 82rom S(()+9

0 %mphasize on technological ris, management in receiving online order 82rom Pro'ction9

+anage financial ris, y ,eep operational cost low with simple and store layout 82rom Pro'ction9

Deepen the technological ris, management capailities in producing the new formulation of healthy !izza menu for health

conscious customers 82rom Pro'ction9

+anage operating ris, y fulfill the customers demand with no overloo, towards online order 82rom Pro'ction9

4 +anage operating ris, y selecting the correct ingredients to the different mar,et 82rom Pro'ction9

15 Increase technological ris, management capailities with high efficiency of information technology in order to accommodate

heavy online orders traffic flow 82rom Distribtion9


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11 Increase operating ris, management capailities with appreciative to,ens for the tolerance of inconvenience in the process of delivery 82rom Distribtion9

12 Increase financial ris, management capailities y efficiently assigning the cost of each activity of supply chain on storage anddelivery according to the actual consumptions 82rom Distribtion9

13 Increase technological ris, management capailities y having !"#$% system modified to cater specific needs of Domino’s incontrolling and monitoring segment 82rom Distribtion9

1/ Increase technological ris, management capailities with high accuracy of information system to avoid errors in online ordersdelivery 82rom Distribtion9

10 Increase operating ris, management capailities y reducing the online orders ac,log that accumulates wor,s or orders waitingto e entertained 82rom Distribtion9

1 Increase operating ris, management capailities y conducting monitoring and evaluation activities on regular intervals for theraw materials received 82rom Distribtion9

1 Increase operating ris, management capailities with effective assessment and identification of suppliers who are ale to deliver raw materials within set lead time and zero defects 82rom Distribtion9

1 Increase operating ris, management capailities with effective assessment and identification of suppliers who are ale to meethigh percentage for on-time delivery 82rom Distribtion9

5.4.: -inkage to $stomer Pers(ective

o O(eration Management Process $stomer Pers(ective


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8Risk Management Objective9 Price ;a)it+ 6vai)abi)it+ Se)ection

1 o diversified portfolio the online ordering traffic

variation to allow cater growing international

appetite for fast food

- - (1) -

2 o comply with !"#$% system order process that

developing pizza delivery creates ma*imum effect

on company’s performance- (2) - -

3 +anage operating ris, y centralizing the standards

of supplier’s raw material .uality. 82rom S(()+9

-(3)

-

/ +anage operating ris, y monitoring supplier’s

delivery performance 82rom S(()+9-

(1) - -

0%mphasize on technological ris, management in

receiving online order 82rom Pro'ction9-

- (/) -

+anage financial ris, y ,eep operational cost low

with simple and store layout 82rom Pro'ction9(0)

- - -

Deepen the technological ris, management

capailities in producing the new formulation ofhealthy !izza menu for health conscious customers82rom Pro'ction9

-- - ()

+anage operating ris, y fulfill the customers

demand with no overloo, towards online order82rom Pro'ction9

-

- () -

4 +anage operating ris, y selecting the correctingredients to the different mar,et 82rom

Pro'ction9

-() - -

15 Increase technological ris, management capailities

with high efficiency of information technology in

order to accommodate heavy online orders trafficflow 82rom Distribtion9

-- () -


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11 Increase operating ris, management capailitieswith appreciative to,ens for the tolerance of

inconvenience in the process of delivery 82romDistribtion9

-- () -

12 Increase financial ris, management capailities yefficiently assigning the cost of each activity of

supply chain on storage and delivery according to

the actual consumptions 82rom Distribtion9

(0)- -

13 Increase technological ris, management capailities

y having !"#$% system modified to cater specificneeds of Domino’s in controlling and monitoring

segment 82rom Distribtion9

- (2) --

1/ Increase technological ris, management capailities

with high accuracy of information system to avoid

errors in online orders delivery 82romDistribtion9

- -- (/)

10 Increase operating ris, management capailities y

reducing the online orders ac,log that accumulates

wor,s or orders waiting to e entertained 82rom

Distribtion9

- - ()-

1 Increase operating ris, management capailities yconducting monitoring and evaluation activities on

regular intervals for the raw materials received82rom Distribtion9

-(4) - -

1 Increase operating ris, management capailitieswith effective assessment and identification of

suppliers who are ale to deliver raw materials

within set lead time and zero defects 82rom

Distribtion9

(4)

1 Increase operating ris, management capailitieswith effective assessment and identification of

suppliers who are ale to meet high percentage foron-time delivery 82rom Distribtion9

()


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&ote'

(1) ffer an effective online order service y increasing the accuracy of information system to avoid errors in online orders deliveryto fulfill the customers demand

(2) ffer new menus on delivery items to cater healthy conscious consumers with !"#$% system to control and monitor customer segment

(3) ffer healthy and .uality ingredients selection of the pizza y improving ingredient’s accuracy

(/) Delivery pizza on the time to the customers to the right location at the right time with updated online order information

(0) #ower operational cost with simple and manage the activity of supply chain on storage and delivery according to the actualconsumptions

() Deliver a zero defect of new formulation of healthy !izza menu for health conscious customers

() Deliver a high accuracy of information pizza online order to accommodate the heavy online orders traffic flow

() Increase the efficient and effective communication channel throughout pizza delivery process

(4) Deliver a zero defect for raw materials received management with well-trained wor,forces in handling the supplier

5.4.< -inkage to 2inancia) Pers(ective 8Risk Management9

oO(eration Management Process

8Risk Management Objective9

2inancia) Pers(ective

Im(rove $ost Strctre Increase 6ssets ,ti)iation


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1 o diversified portfolio the online ordering traffic variation to

allow cater growing international appetite for fast food

-(15)

2 o comply with !"#$% system order process that developing

pizza delivery creates ma*imum effect on company’s

performance

(11)

3 +anage operating ris, y centralizing the standards ofsupplier’s raw material .uality. 82rom S(()+9

(12)

/ +anage operating ris, y monitoring supplier’s delivery

performance 82rom S(()+9(15)

0%mphasize on technological ris, management in receiving

online order 82rom Pro'ction9

(13)

+anage financial ris, y ,eep operational cost low with

simple and store layout 82rom Pro'ction9(1/)

Deepen the technological ris, management capailities in

producing the new formulation of healthy !izza menu forhealth conscious customers 82rom Pro'ction9

(10)

+anage operating ris, y fulfill the customers demand withno overloo, towards online order 82rom Pro'ction9

(1)

4+anage operating ris, y selecting the correct ingredients tothe different mar,et 82rom Pro'ction9

(10)

15 Increase technological ris, management capailities with high

efficiency of information technology in order to accommodateheavy online orders traffic flow 82rom Distribtion9

(1)

11 Increase operating ris, management capailities withappreciative to,ens for the tolerance of inconvenience in the

process of delivery 82rom Distribtion9

(1)

12 Increase financial ris, management capailities y efficiently

assigning the cost of each activity of supply chain on storage

and delivery according to the actual consumptions 82rom

Distribtion9

(1/)


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13 Increase technological ris, management capailities y having!"#$% system modified to cater specific needs of Domino’s

in controlling and monitoring segment 82rom Distribtion9

(11)

1/ Increase technological ris, management capailities with high

accuracy of information system to avoid errors in onlineorders delivery 82rom Distribtion9 (13)

10 Increase operating ris, management capailities y reducingthe online orders ac,log that accumulates wor,s or orders

waiting to e entertained 82rom Distribtion9

(1)

1 Increase operating ris, management capailities y

conducting monitoring and evaluation activities on regular

intervals for the raw materials received 82rom Distribtion9(12)

1 Increase operating ris, management capailities with effective

assessment and identification of suppliers who are ale to

deliver raw materials within set lead time and zero defects82rom Distribtion9

(1)

1 Increase operating ris, management capailities with effective

assessment and identification of suppliers who are ale tomeet high percentage for on-time delivery 82rom

Distribtion9

(1)

&ote'

(15) +a*imize the utilization of assets y ensure on-time delivery of online orders with updates of location and time of reaching of the pizza delivery riders to the consumers

(11) +a*imize the utilization of assets y having !"#$% system modified to cater specific needs of Domino’s in controlling and

monitoring segment

(12) +anage the cost structure y efficiency and effective channel within individuals involved throughout the supply chain process

(13) +a*imize the utilization of assets in managing online order with high accuracy of information system to avoid errors in onlineorders delivery to fulfill the customers demand

(1/) +anage the cost structure cost low with simple store layout with effectievly


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(10) +anage the cost structure y improving and selecting the correct pizza ingredients to ensure .uality distriution according to the

different mar,et

(1) +a*imize the utilization of assets y management capailities in producing the new formulation of healthy !izza menu for healthconscious customers

(1) Increase customer account management in achieving one time pizza delivery capailities and effective assessment y reducingthe online orders ac,log

(1) +anage the utilization of assets y well-trained wor,force in handling the structure of raw material process and supplier networ,ing activities

5.4.4 -inkage to -earning 3 ro*th Pers(ective

oO(eration Management Process

8Risk Management Objective9

-earning 3 ro*th Pers(ective

=man $a(ita) Information $a(ita) Organiationa) $a(ita)


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1 o diversified portfolio the online ordering traffic

variation to allow cater growing international appetite for

fast food(14)

2 o comply with !"#$% system order process that

developing pizza delivery creates ma*imum effect on

company’s performance

(14)

3 +anage operating ris, y centralizing the standards ofsupplier’s raw material .uality. 82rom S(()+9 (25)

/ +anage operating ris, y monitoring supplier’s delivery performance 82rom S(()+9

(21)

0%mphasize on technological ris, management in receivingonline order 82rom Pro'ction9

(21)

+anage financial ris, y ,eep operational cost low withsimple and store layout 82rom Pro'ction9

(22)

Deepen the technological ris, management capailities in producing the new formulation of healthy !izza menu for

health conscious customers 82rom Pro'ction9

(23)

+anage operating ris, y fulfill the customers demand

with no overloo, towards online order 82romPro'ction9

(2/)

4+anage operating ris, y selecting the correct ingredients

to the different mar,et 82rom Pro'ction9

(20)

15 Increase technological ris, management capailities withhigh efficiency of information technology in order to

accommodate heavy online orders traffic flow 82rom

Distribtion9

(2)

11 Increase operating ris, management capailities withappreciative to,ens for the tolerance of inconvenience in

the process of delivery 82rom Distribtion9

(2/)


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12 Increase financial ris, management capailities yefficiently assigning the cost of each activity of supply

chain on storage and delivery according to the actualconsumptions 82rom Distribtion9

(22)

13 Increase technological ris, management capailities yhaving !"#$% system modified to cater specific needs of

Domino’s in controlling and monitoring segment 82romDistribtion9

(14)

1/ Increase technological ris, management capailities with

high accuracy of information system to avoid errors inonline orders delivery 82rom Distribtion9

(2)

10 Increase operating ris, management capailities yreducing the online orders ac,log that accumulates

wor,s or orders waiting to e entertained 82rom

Distribtion9

(2)

1 Increase operating ris, management capailities yconducting monitoring and evaluation activities on regular

intervals for the raw materials received 82romDistribtion9

(25)

1 Increase operating ris, management capailities with

effective assessment and identification of suppliers whoare ale to deliver raw materials within set lead time and

zero defects 82rom Distribtion9

(2)

1 Increase operating ris, management capailities with

effective assessment and identification of suppliers whoare ale to meet high percentage for on-time delivery

82rom Distribtion9

(2)

&otes'

(14) 6dopt high technology that managing the online order system y having !"#$% system modified to cater specific needs anddemands

(25) Develop high competent and culture wor,force to ma*imize the improving the centralizing the standards of supplier’s raw


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material .uality

(21) Develop the training for employee to giving awareness aout the importance of time delivery that fulfill the customer’ssatisfaction

(22) 7reate a team wor, and culture to ,eep operational cost low with simple store layout and .uality control

(23) 7reate a sharing culture of ,nowledge and innovation ideas to improve new process of menus on delivery items to cater healthyconscious consumers in order to improve the productivity efficiency

(2/) Develop employee s,ills in handling online order system to monitor high accuracy in order to accommodate heavy online orderstraffic flow

(20) 7reate e*cellent standard of healthy and .uality ingredients control culture to improving ingredient’s accuracy for the different

mar,et pizza

(2) 6dopt and advanced information technology management capailities to with high accuracy of information system to avoid errors

in online orders delivery

(2) Develop high competent s,ill wor,force to improve one time pizza delivery capailities and effective assessment y reducing theonline orders ac,log

(2) 7reate a s,illful team wor, to maintain the effective assessment and identification of suppliers who are ale to deliver rawmaterials within set lead time and zero defects to meet high percentage for on-time delivery

Documents

Risk Management PART 5.4