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Risk Management Of High Profile Risk Management Of High Profile Public EventsPublic Events
Tour de FranceTour de France
Stage 1 – Canterbury FinishStage 1 – Canterbury Finish
8 July 20078 July 2007
Tour De France Stage 1Tour De France Stage 1ObjectivesObjectives
Tour De France Stage 1Tour De France Stage 1Strategic RisksStrategic Risks
Tour De France Stage 1 Tour De France Stage 1 Contractual RelationshipsContractual Relationships
Transport For LondonTransport For London
Opening Ceremony 6 July 2007Prologue Stage 7 July 2007
First Stage 8 July 2007
Amaury Sport OrganisationAmaury Sport Organisation
Tour De France OrganisersThe Race
Kent County Kent County CouncilCouncil
The RouteCrowd
Management (Route)
Medway Medway CouncilCouncil
The RouteCrowd
Management
Canterbury Canterbury City CouncilCity Council
Finish Zone
InnovisionInnovision
Event Organisers(London)
Pennine EventsPennine EventsCrowd Management (Route)
Canterbury High SchoolCanterbury High SchoolThe Permanence
Tour De France Stage 1Tour De France Stage 1PartnersPartners
Key PartnersKey Partners
Kent HighwaysTransport For London
InnovisionASO
PoliceBritish Transport Police
Fire & RescueAmbulance ServiceKent & Canterbury
Hospital
Other PartnersOther Partners
NHSSocial ServicesPennine EventsMid Kent Water
TranscoCanterbury High School
Suppliers
StakeholdersStakeholders
Elected MembersResidents
Local BusinessFunding Partners
Sponsors
Tour De FranceTour De FranceStage 1Stage 1
8 July 20078 July 2007
Tour De France Stage 1Tour De France Stage 1Managing Risk Managing Risk
The Key DecisionsThe Key Decisions
Tour De France Stage 1Tour De France Stage 1CCC Planning GroupsCCC Planning Groups
The Finish Line The Finish Line Planning GroupPlanning Group
AKA – The Bronze GroupAKA – The Bronze Group
The Safety GroupThe Safety Group
Commercial Health ManagerProject Leader
Project ManagerEvents Manager
Health & Safety OfficerRisk Management Officer
Procurement Officer
The Supports Events GroupThe Supports Events Group The Stakeholder GroupThe Stakeholder Group
Tour De France Stage 1Tour De France Stage 1Working with PartnersWorking with Partners
Tour De France Stage 1Tour De France Stage 1Risk AssessmentsRisk Assessments
Risk Risk DescriptionRisk
DefinitionLikelihood
(1-5)Impact
(1-5)Score
(Out of 25)Key Document &
ControlResponsibility
Loss of Public Confidence
With any public event, the council's ability to organise is on public display. Success or failure is therefore public. The TdF is a high profile international event, therefore any corresponding success or failure will be equally high profile.
Strategic & Operational 3 5 15
Project Plan should reduce the risk likelihood but
potential risk impact is likely to remain
high.
All
Project ObjectivesLack of clarity over the project objectives leading to unrealistic targets.
Strategic 3 3 9 Project ScopeTdF Project
Team
Low AttendanceLower than expected visitor numbers. Local residents fear severe traffic congestion and stay home.
Strategic & Operational 3 3 9
Marketing & Transportation Plan
TdF Project Team
Higher Than Expected Attendance
Higher than expected attendance resulting on a severe strain on operational resources and local infrastructure.
Strategic & Operational 3 4 12
Safety Plan & Transportation Plan
Safety Planning Group
Failure to Exploit Business Opportunities
Failure to meet local business objectives.Strategic & Operational 1 3 3
Consult with local businesses about their expectations
and concerns.
Stakeholder Group
Congestion
Traffic congestion must be expected. The project goal must be to anticipate this, attempt to alleviate in advance where possible, put into place arrangement to react to problems on the day and ensure that gridlock does not occur.
Strategic & Operational 3 4 12
Transportation (Parking) Plan & Marketing Plan
CCC/Highways/Police
Logistics
CCC resources placed under strain by preparing for this event, continuing to provide normal services or undertaking other activities.
Strategic & Operational 5 4 20
Need to rationalise other planned
activities to allow appropriate focus on
this event.
CCC
InformationFailure to record actions at the time or keep records and information that could be used for future events.
Operational 2 2 4 Project Plan TdF Project
Team
Staff ContinuityFailure to manage the absence or loss of staff during the course of planning and carrying out the event.
Operational 2 2 4External Project Manager To Be
Appointed
TdF Project Team
Project Risks - risks specific to the project, the project planning process and the project objectives
Principal Risk - the main overriding risk and outcome to avoid
Organisational Risk - risks arising from the process of organising the event
TdF Contract
CCC is one of several partners in the TdF project. This can often lead to lack of clarity over responsibility for delivery of part of the project and cost allocation.
Strategic 2 3 6 TdF Contract Project Manager
ContractorsCCC will be highly dependant on contractors to help deliver its role in the main race event or the CCC organised support events.
Operational 3 5 15 Event Plan Project Manager
LitterFailure to keep the main site and subsidiary sites clean of litter.
Operational 2 2 4 ESS Plan ESS
Hazardous WasteFailure to correctly dispose of hazardouswaste.
Operational 1 3 3 ESS Plan ESS
Ground ImpactSerious damage to the vegetation and grass from holding the event.
Operational 2 3 6 Event PlanSafety Planning
Group
WeatherImpact of adverse weather, heavy rain, windor high/low temperatures.
Operational 2 3 6Risk Assessment &
Safety PlanSafety Planning
Group
Cost Estimates Failure to correctly assess costs at outset. Strategic 5 3 15 Project Plan Project Manager
Budget OverspendFailure to keep track of costs as the project develops.
Operational 4 3 12 Project Plan Project Manager
Financial PlanningFailure to include a variable within predictions for unexpected costs.
Strategic 3 2 6 Project Plan Project Manager
Financial ControlsLack of control over who is allowed to purchase on behalf of the project.
Operational 2 2 4 Standing Orders Project Manager
Cost AllocationLack of clarity between partners over funding commitment and how costs are to be allocated.
Strategic 2 3 6 TdF Contract Project Manager
Contractual Risk - risks assumed under contract or from the operation of a contract
Environmental Risks - environmental damage and weather related risks
Financial Risks - risk related to budget management and financial controls
Risk Assessment Failure to carry out risk assessment. Strategic 1 1 1Risk Assessment &
Safety PlanCCC/TFL
Safety Planning Failure to agree risk controls. Strategic 4 4 16Risk Assessment &
Safety PlanCCC/TFL
Safety RolesFailure to allocate safety responsibilities. Insufficiently robust safety management system.
Strategic 2 3 6Risk Assessment &
Safety PlanCCC/TFL
Safety Operation Failure to implement risk controls. Operational 4 5 20Risk Assessment &
Safety PlanCCC/TFL
Safety Risks - the safety risks related to inadequate planning and operational failures
Tour De France Stage 1Tour De France Stage 1Emergency PlanningEmergency Planning
Contingency RisksContingency Risks
• Threatened Terrorist Attack • Actual Terrorist Attack (conventional)• CBRN Terrorist Attack• Gas Leak• Gas Explosion• Grand Stand collapse• Major Fire (near the race route)• Air Crash• Excessive Heat• Overcrowding
Tour De France Stage 1Tour De France Stage 1The DayThe Day
Tour De France Stage 1Tour De France Stage 1The OutcomesThe Outcomes
Outcomes – CountywideOutcomes – Countywide
• Watched by an estimated two million people along the route
• £37 million income boost for Kent business (KCC estimate)
• Ambulance response times maintained
Outcomes - CanterburyOutcomes - Canterbury
• 81% of residents felt the Tour coming to Canterbury was a good thing only 5% a bad thing – survey by Canterbury Christchurch University
• 94% of residents were aware that the Tour was coming to Canterbury and most awareness was around road closures and route details – Canterbury Christchurch College University
Outcomes - CanterburyOutcomes - Canterbury
• 72% of businesses interviewed felt the Tour coming had been a positive thing and only 11% a negative - survey by Canterbury Christchurch University
• Viewed by an estimated 50,000 people in the Canterbury sector – Kent Police estimates
Tour De France Stage 1Tour De France Stage 1ConclusionsConclusions
ConclusionsConclusions
• High profile events are high risk. High profile events are high risk.
• Risk management cannot be a ‘bolt on’. Risk management cannot be a ‘bolt on’.
• Opportunity to demonstrate the benefits of Opportunity to demonstrate the benefits of risk management. risk management.
• A danger of ‘overselling’ events can be A danger of ‘overselling’ events can be risk in itself.risk in itself.
The EndThe End