Summary of Qualifications

Extensive knowledge of FDCPA (Fair Debt Collection Practices Act) Commitment to utmost customer satisfaction Acquired proficiency in negotiation skills Excellent communication and interpersonal skills Perseverance and profound ability to work in a fast paced environment Ability of multi tasking

Duties and Responsibilities

Assessing the situation and making negotiations for full payments and refunds Checking and updating the database and keeping the separate record of the account

holders who haven't repaid the debts Informing the account holders on phone or in person about their dues and insisting

on a speedy recovery to avoid further complications Discussing with the team members of the recovery section the reasons of the dues

on the clients' part Assisting the loan department in the decision making about whether to sanction the

loan to a particular client or otherwise Maintaining the diary systems and the relevant database necessary in the recovery

operations Answered the queries and questions of the solicitors and debt collection agents